Foreo

I submitted a warranty claim on December 4 for my FAQ Dual device, after multiple attempts in late November to have your customer service team assist with a repair. I followed all the recommended steps, called again to confirm the claim, and complied with requests for videos and photos. Despite this, the issue remains unresolved, and I have not received instructions for returning the product.
I have engaged your team via email and chat, followed every advised step, and submitted the claim as instructed by your agent when the initial troubleshooting process failed. Today, I retried the process as outlined in your email, but the unit still does not work. The problem appears to be related to the plug or internal electronics, not the firmware.
In light of this, I kindly request that you arrange either:

A full refund, or
An immediate replacement under warranty.

Please confirm the next steps and provide a firm timeline for resolution, as this matter is still pending.

I recently got myself a Foreo toothbrush from their website for 47 bucks. It was working fine for the first three weeks, but then it suddenly stopped working. I was pretty bummed out about it, and I tried to return it, but it was a no-go. You see, the toothbrush came in a blister pack that I had to cut open to get to it, and I didn't keep the packaging. So, I was stuck with a broken toothbrush that I couldn't return.

Honestly, I don't think it was worth the money I spent on it. I mean, sure, it was nice while it lasted, but three weeks is not a long time for a toothbrush to work. I was really disappointed with the whole experience, and I don't think I'll be buying anything from Foreo again.

Overall, I think they need to work on their packaging and make it easier for customers to return products if they're not satisfied. It's a shame because I've heard good things about Foreo, but my experience was not great. If you're thinking about buying something from them, I would suggest being cautious and maybe looking for other options first.