The complaint has been investigated and
resolved to the customer's satisfactionResolved American Home Shield — poor service
resolved to the customer's satisfaction
I had Grayson Collin Appliance company come out to fix my GE dryer. They were sent out by American home shield insurance company. The first time they came out was last week of December. The technician was very unprofessional and had very little knowledge about the work. First thing he said upon his 30 second exam, that the dryer duct was clogged and there was nothing wrong with the washer. He was trying an easy way of this. I told him that the dryer duct was cleaned twice prior to his arrival, I also showed him receipt for duct cleaning. Upon asking questions he struggled to tell me what was wrong with the washer. Upon further investigation, he told me that the thermal sensor was bad and he needed to change the felts on the washer. He came back again and told us he already changed those items. Few weeks later we called this company for the same initial problem and another technician came out who also told us the dryer duct was clogged and there is nothing wrong with the dryer. Seems like "Clogged Dryer duct" is every tech's way of getting out by not fixing it. Again I showed him the paperwork and told him the Dryer ducts were cleaned. He *** the dryer and told me he needs to replace the thermostat, the thermal sensing unit and felt pads. To my surprise I told him the tech from the same company had already changed it on his last visit. He once again stated that there was no work done previously on that dryer. He came back a week later and changed those parts he mentioned to me and this time I asked him to leave me the old pasts for my verification. I called back again today and told him that the dryer was still not heating and that he needs to come *** it again. They told me that they have closed the case and that I need to contact American Home shield. When I called American home shield they said that the tech had reported that there was no mechanical failure to the dryer that that the dryer was heating properly. He also reported that " Customer was using heavy cloths with metal buckle in the dryer that was making it not heat and get stuck" When he came to test out the heater, I had 2 towels, 3 underwear and 1 white stripe shirt. My white stripe shirt got stuck to the dryer because it has buttons on it. Now they are not willing to further fix my dryer. This is just an understatement of the problems. I have not mentioned about their staff and scheduling issues. The tech tells you he will be there between 1-3 and shows up at 11:30. Another time told me he will be there between 2-4 shows up at 4:30!! This is on a weekday, so I have to take a day off for him to come fix my dryer.
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