American Home Shieldbroken air conditioner

P Jul 17, 2019

On July 3rd our air conditioner broke, we called that day to american home shield to schedule a service date. On July 8th the technician came out and determined that since the unit was so old, it needed to be replaced. It is July 17th and we still have not received one call from either American Home Shield or the Service Company regarding an update!!! I have called every day for 5 days, and have gotten no where! It has been over 90 degrees for the past 2 weeks and I have 3 kids, 3 dogs, and my mother in law with me. We have paid for this insurance for years to help us in circumstances like this and have never received such horrible service!! My claim number is 511837492. I want my air conditioner replaced asap before someone ends up in the hospital!!!

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