SUBMIT A COMPLAINT

American Family Carecompletion of urgent care visit

1
M Sep 08, 2018

I went to the Trussville, Al. location and when my visit was completed I stopped at front desk and asked if there was any paperwork to be signed or if I was getting a copy of my records for the visit. The two ladies at the desk both looked at me like I was interrupting them and with snotty tones said "No! Goodbye ". I was also told that my prescription was sent over to the pharmacy. When I went to my preferred pharmacy and asked for my medication, it was not available. I had to wait until the next morning to call the urgent care and ask what happened to my prescription and was it sent to the wrong pharmacy. I was then told that the doctor was supposed to have printed it out given it to me. I also saw that there are 2 charges of the visit billed to my debit card. When I asked about it, I was told that they only ran my card once and couldn't explain why I was being double charged.

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