American Express

Received $29,000 worth of American Express Gift Cards purchased through American Express with our platinum American Express. Employee Christmas bonuses. Received them active and handed out to employees same day received. Employees attempted to use some of them to find out that they had a $0 balance. Contacted Customer Service and Fraud Department to be told it was not their problem and that I needed to contact the merchants where they were used. I bought a product from you that you did not deliver. Have spent hours upon hours on hold and speaking to your customer service. I will have to contact my Attorney General and file suit.

This is the situation :

• 6/14/21 – I paid $11,439.65 to this entity on my Amex card ending in 6-77008.

• Approximately the third week in June I disputed the charge because there were some discrepancies on the contract. (I use approximately because the original date of 6/14/21 was used in this instance.)

• Approximately between 7/26/21 and 7/30/21 I authorized Amex to pay the charge because the discrepancies were corrected. (Approximately because the original date of 6/14/21 was used.)

• Solaz claims it did not receive the second payment. I just found out a week ago when we tried to make a reservation for March, 2023. At that time I was told my contract was cancelled in December, 2021, due to nonpayment. We were not notified that the contract was cancelled or I would have taken care of this at that time.

The accounting department will not accept my statements as proof of payment or my transaction record and will only accept a verification from Amex that the amount was paid.

I have called Amex 5 times trying to resolve this with no success. I just need a brief verification that I paid Solaz $11,439.65 a second time.

I have reached out to American Express Amazon Business Corporate office explaining my dispute and/or complaint about their deceptive billing practices around April 2022 but they did not respond back to me. Instead they continued to send erroneous billing statements. I get a monthly bill instead of an interest dividend. Every week I get a snapshot of my positive credit balance but it's says I owe on the coupon.

Our company ordered $30,000 worth of $100 gift cards for our employees. They were sent ACTIVE to my office, the boxes were fine, no tampering at all. We sent them to the employees who were not in the office and handed the cards directly to the employees here. Well, there are multiple cards that have been hacked and the money spent. I spent 1 hour on the phone between multiple calls and hold times, and was told that they will not do anything about it. I was told to contact the multiple stores online that purchases were made at, but that is futile, as they are generic gift cards, with no names on them. This is a MAJOR company, taking money and I found out they had a major hack and we are not the only ones that got stiffed. So far I have 4 cards that were used up, and expect more to come. The cards were purchased on 10/25/22 and received in, LIVE shipped, on 10/27/22. They were under lock and key until given out. We used them last year with zero problems, so it's nothing from our end. This is a real boon for AMEX. Ship LIVE gift cards, rake in the money, and claim no responsibility when they get stolen. Aren't breaches of security supposed to be reported?

My company purchased amex gift cards order #[protected]. 2/8 (ending in 5024 and 7536) cards had stolen information via amex site fraudulent hack. I had these two cards sealed in my possession at all times, never logged in to check balances. I went to use one card today and it was declined. When I Calle dAmex gift card customer service (Asia and India call centers) I was advised that they detected fraudulent transactions and froze the card 482/500 was gone. In addition I checked on the remaining sealed card only to find out that one was breached security case as well as 101/3000 was used and that card was frozen as well. I spent 6 hours on the phone, finally Heather the supervisor advised me that they do not dispute nor chargeback these gift cards transactions and that I can attempt to contact merchants (no written transaction details are available nor contact numbers for these merchants ONLY VERBAL INFO) and otherwise these $500 are lost to me.

I have filed a complaint with BBB which has numerous similar complaints. This is very disturbing from a platinum business card owner of 30 years and a brand like American Express which has always been known for stellar customer service.

On 12/9/20 we bought 14 Amex gift cards which were delivered on 12/11/20. 7 were in $50 denomination, 7 were in $200 denomination. Yesterday we found out 4 cards were compromised this year: one $50 card completely at 7-11 in June, one $200 card completely at an arcade in Denver in January, one $200 card for $98.06 at PayPal in November and one $200 card for $110.00 at PayPal in September.

The American Express Gift Card department will not help beyond giving merchants’ phone numbers or reimburse us for our loss, stating the cardholder’s agreement does not obligate them to investigate fraudulent transactions or issue refunds.

I was given an American Express gift card, I went online to check my balance on Oct. 9th 2022. Unfortunatly I went to a scam web site made to look just like the American express gift card site, obviosly I did not know that at the time. I put in my card info only to be directed to a Target web site?! No balance was given. I knew then SOMETHING WAS NOT RIGHT! 1 hour later I went to use my gift card, at Walmart and my money was gone! Somehow someone online used my GC at SEPHORA. $232.00

I called Amex... they said for me to call Sephora and try to cancel the order. I called Sephora they said they would send a reversal, and It may take a few weeks, but to check back with them. That did not happen. AMERICAN EXPRESS told me they would reimberse me when Sephora canceld the order. NOTHING WAS DONE ON EITHER END. American express allowed for the process and Sephora also did not reverse the transaction. I Gave my info phone number and FULL gift card number, to never hear back from anyone. I called amex just before Halloween to seewhen I can expect my new card in the mail. Only to be told to wait longer, because Sephora had not reversed the transaction. SO BOTH COMPANYS ALLOWED FOR ONLINE FRAUD to process. I have the full card number and it is in my physical hands. I CAN PROVE IT, I can prove who bought me the card. I can tell you also American Express customer service lerson told me they recieve the hightest amout of fraud with thier Gift cards. They know of the fraud activity and have no plan to help those how become victims if this online fraud.

Today I was denied a hardship request due to my disability and was transferred 5 times and then denied a request for a manager. I have paid my credit card bill on time monthly and previously set up a higher monthly amount to pay off my bill early before becoming temporary disabled. according to the website this company has an hardship department but are denying my request.

Hello, I made a Electronic Payment of 250.00 With My Debit Card from my Chase Privat Cliant card rto American Express and the transaction was sent back as they say they could not process . I was billed a 35.00 Returned payment. I have pleanty of money in my account and have had your american express Business card since the early 80s I made a previous payment and it went right threw.A Phone call would have been nice to straighten it out My Bank said they show no request for payment. I was not satisfied with the answer i recieved from your customer Service Dept. I was told there was nothing they could do about the charge, Stated It was a computer era . But Whos. Should have been handled better.

Sincerely Frank Usher

Card No 24005

American Express - Had a contract which included ACH payments. The company continued to deduct payment beyond the amount due. When it was brought to their attention, they finally stopped the monthly payments. When the overpayment refund was requested, both verbally and in writing on several occasions, our efforts were ignored.

Please assist in the recovering the $4,343.90 funds that were stole by American Express. Any and all records originally used in the attempt to recover the funds will be provided upon your request.

Stephen J. Squeri 

Chairman And Chief Executive Officer

200 Vesey Street New York, NY [protected]

RE: Callous Behavior Received 

Dear Mr. Squeri,

As an American Express cardholder of over thirty three (33) years and having spent close to Two Thousand Dollars in membership fees. I have concluded American Express shows long time customers a despicable lack of consideration as it applies to Customer Service. On March 24, 2022, I purchased Ink Cartridges for my HP Printer from NeedInk.com for $67.99 .  For the record, I purchase these items in advance in order to have when needed.  On October 18, 2022, when I placed these new cartridges into my printer, it informed me the HP chip was missing and the cartridges would not work.  As I had similar problems in past cartridges, I contacted the company, however, they informed me it was the fault of HP.  I proceeded to call HP and was informed this was not possible as my printer has not received updates in over three years as the warranty is out of service.   I called NeedInk back and they were extremely rude and condescending refusing to replace the cartridges as they did in the past.  However, on their website they offer a one (1) year Guarantee of replacement.  Refer to https://needink.com/guarantee/I requested help for American Express to intercede to help me obtain a replacement and was shown disparate treatment.   As this company is an American Express merchant, I expect American Express to help me in convincing NeedInk to replace the bad cartridges, as my request was denied by your merchant that is defrauding and deceiving me. Once again as a 3 decade member, I believe this courtesy should be extended to me.Carol [protected]@aol.com

We (our businesses) have had three credit cards with American Express for many years. We recently received notice in writing and via a phone call that all our American Express cards have been cancelled for the reason of, "based on regulatory guidelines." That was all they would tell us. Our attempts to reach out to American Express to solicit both a more detailed reason and to rectify the matter results in our being told by all representatives that they can tell us nothing further. We have no unpaid balance, no late payments and have been their customer for over twenty plus years. Our credit scores appear to be good. Our bank can not even understand why this happened and are shocked by the lack of explaination.

I was late on my payment due to unforeseen circumstances and they add extra charges to it . During the period I received more than 5 emails from them and not phone call.

I call them and make the full payment with extra after 15 days later I wanted to use the card, the card was declined I gave them another call and I was told because of the late payment that’s why. I ask simply question why couldn’t they send me email or call me to discuss this with me as a customer? And I have been with them since 2012.

I was ask to provide my three month bank statements which I did after the review I received email to call them, I did call and the lady said to me because I have U.K. bank account my card should be cancelled ,I ask question don’t I have the right to work outside Netherlands? And she said my limit now is 500 because I have U.K. bank account. I was not happy with that so I ask for email address to complain… she go online but the card will be cancel I ask her don’t I have the right to complain of am not happy? She said yes , I told her if the outcome of that complain am not happy I will cancel the card.. she quickly should I cancel it ? I said no. And I ask for her name.

Can I have a policy of American Express Netherlands? Thanks.

To Whom It May Concern:

I am a merchant who provides beauty services as part of my living. On August 21, 2022, one of your customers visited my business at 828 Merrick Road, Baldwin, NY 11510 for services for a full set of long nails, a removal, brow styling, nail art, and a pedicure to just call your company to claim fraud on the use of her card and return the money. This client deliberately planned to use your company to take back the money by using the purchases of my company gift card services instead using of her AMEX card directly. She additional purchased two more gift cards DURING her services without informing me of it instead of waiting until she was to be asked for payment for additional charges. The actions of this client are not normal protocol with any client I had dealt with in the last 38 years of doing this profession. Your client had blazingly committed a criminal act of misdemeanor in the state of New York by stealing services without the intention of paying for them. I'm very disappointed that your company is in support of thieves just because of what stories they claim to be the truth.

I have been an American Express Optima cardholder for 43 years. I have never missed a payment since the inception of my account. I filed a complaint with them regarding the manner in which they arbitrarily decide who get interest rate increases on their credit card. A month has passed and I have not heard back from anyone at AE. Since I've been a stellar customer for 43 years, it is disturbing for me to have no advance knowledge of their interest rate increases. I pay my bill online and look over my account charges at that time. At no time did American Express provide me notice of any interest rate increase. Had they done so, I would have not used the card. This is a deceptive practice of hiking interest rates and not providing adequate notice to the consumer so the consumer can decide whether or not to use the card. And, of course, they said its due to the prime rate; however, AE has complete control and authority to not raise rates to the highest percentage of 25.49%.

Over the years American Express had made thousands of dollars charging me interest on my card. I have asked them, as a 43 year loyal customer to lower my card interest rate. No response whatsoever. This is a deceptive practice and should not be allowed to occur to consumers. I would like my interest rate lowered.

American Express boulevard app is very misleading and very technically not Savage where they charge you to try and put another debit card or link any other type of debit card to your blue word debit card..

I currently have 14 transactions standing back from September 27th 2022 made by merchants like Google AdWorks and venmo and PayPal and consecutive small increments of 10 cents per transaction and to this day September 2nd each transaction from Google AdWords and venmo and PayPal are still in hold so I can't dispute my transactions with the fraud department for American Express bluebird..

On the flip side every check that I've tried to do a mobile check with comes back from bluebird as they can't see the check but they tried to take the funds from the check because I get a call from the owner of the check which is my ex employer ADP because American Express bluebird has a glitch in their app they say but the third party vendor for the app is indigo for mobile check and they take out $5 per check if you want to do it instant or they make you wait a days calendar days to do it for free.

I have three returns from cvs.com two of the returns went back smoothly from the merchant to American Express bluebird the third and final one is for $19.61 and it is in review by American Express bluebird for 7 days and they won't release my funds knowing that the money is there in my account but they will let me touch it because they want to review it for 7 days and cvs.com told me that they released the funds on the 1st of September to my account but I can't touch them in my account because American Express won't let me do it and they can't do anything about it from what they tell me so I have no funds in my account but money is coming out of my account by other merchants that aren't really other merchants they had my identity and American Express won't even cancel off my card but I tried to freeze my car with the app and people are still taking out 10 cent increment transactions throughout the day from Google AdWords and American Express customer service won't let me dispute anything cuz everything's on hold still in my transactional history from these three merchants that I don't use..

Hello,

I recently linked my outside banking account at !st MidAmerican Credit Union with my Bluebird American express card and transferred $200 dollars from my Bluebird card to my checking account at 1st MidAmerican Credit Union. The transfer showed for 2 days on my Bluebirds account as pending and on the 30th of August just disappeared from my transactions on my Bluebird account. I called Bluebird twice yesterday with no explanation as to why the transaction had disappeared. So they switch my called to technical and then had the transaction cancelled. I was told it would take 1-3 days for that to happen. So this morning the -200 reappeared on my account as a completed ACH transactions yesterday. It has not appeared in my !st MidAmerican Credit Union account as of 1:30 p.m. today. My name is Caroll Nannette Martinez

American express Card company received a balance transfer of $326.84 on 7/20/2022 and they are still stating they didn't receive payment. I have called them several times to explain that my new Citi Bank mastercard paid them on 7/20/22 and that Citi Bank has called them as well to try to resolve this balance. Also, American Express sent me a email (that I have) asking for my statement where it showed on 7/20/22 this balance was paid in which I did get confirmation they received my fax and also a verbal confirmation with American Express they did indeed receive my credit card statement showing the amount paid and date. I have been trying to resolve this matter for over a month now and I am not paying a balance that was already paid to them The dispute reference number is PCN8197 with American Express and the credit card ending is 4-81004. I.m asking for help for I don't know how else to resolve this and don't want my excellent credit ruined over their oversight of receiving the balance transfer that was paid to them for Citi Bank and I have tried several attempts now to get resolved. Thank you, Nancy Myrick

I received a gift card from a group of people out of state. The card was apparently not activated. Your customer service representative stated that nothing could be done without a receipt or that I would have to go to the store where it was purchased (in another state). The funds are unusable, I don’t have the original receipt and am not going to another state. Your policies are unreasonable and this is. A scam.