American Automobile Association [AAA]
reviews and complaints

On 2/23/2017 I had an accident which I was the middle car. The car from behind which hit me has a AAA and the front car which I barely touched has Century 21. My car got total loss and AAA said that will pay on my and my front car damage. As I attached a few pictures it shows it barely touched the front car. It is 3 months and 2 days that AAA says still we are investigating the damage of front car. Wow. For a big name like AAA is it really take 3 months to investigate a few scratches and believe that front car is a total loss too.

AAA can't determine a fraud by century 21. Its is ridiculous which I have not got paid for my loss and much more ridiculous of AAA that after 11 phone calls they don't have an answer and in 1 minute talk Ms. tony hunges up. which did 3 times already after very politely talking to her. Claim no is [protected] . It is a shame.. My name is Argishti [protected]

On April 23, 2017 my Honda Pilot 2009 was towed by Hudson Valley Tow.The alternator was not working.The vehicle wss taken to Budget Muffler warehouse on 781 Bruckner Boulevard.The mechanic infomed me that the transmission coolerant nipple was broken by the tow truck driver when taken the truck off the lift. I CALL AAA immediately and informed them that Hudson Valley tow said they would pay for the repair. UNFORTUNATELY, AAA INSPECTED the vehicle and informed me that the damages was not done by the tow.I informed them of the situation and both gentle were very unprofessional (Ed and Tex) made me fill as though I was making everything up.They actually continue to mock me and make me feel threatened by their constant interruptions and interrogation and disrespect.They refused to reveiw the truck again . They informed me that the situation is closed.I will take this to small claims court and push it to Better Business because customers that jave been loyal to Aaa such as my self should never be made feel belittled my anyone.

Hi I have a complaint to aaa auto insurance company. I called them about quote for insurance. He tell me good cost and I told him to get insurance and gave my credit card.
He contact me again and said different cost of insurance because I gave information is little different than quote. And I send him mail I don't get insurance.
4days later, I got different insurance from GEICO.
A month later I got bill from aaa.
They charge and get in my insurance.
I went office and told my story, they cancel it. But charge cancel fee and monthly payments.
First I don't any sign for insurance.
Why do I have to pay ?
I called CustService and tell them again an again but they said I gave credit card information is same meaning of signed contract and hang up on me again and again.
Is it possible with no sign that I get contact?

Date: 4/27/17 - 4/28/17
Membership Number: 429 014 [protected] 2

I called last night, 4/27/17, at 7:46 pm for assistance because my car would not start, I was told that someone would be there within 45 minutes to an hour. At 8:45 pm I called again to check on the status because no one had arrived and I had not heard from anyone. The customer service representative told me that someone should be calling me soon. As soon as we hung up, I did get a call. The call was to inform me that there was a delay in the service and they were in the process of trying to find someone else to come assist me and they would let me know ASAP when they had someone available. I called back at 9:21 pm beause I had yet to hear any updates, I was informed that they just located a service truck from a county that was far from me and could get to me in about 75 minutes. By that time I felt as if it was too late and I did not want to sit in the dark parking lot alone waiting so I cancelled the service.
Although, I called this morning around 8:00 and someone came and got my car started within the hour, I am a little upset with last nights situation. I understand things happen and it is hard to make things happen on time, but I was sitting in a dark parking lot from 7:45 pm until about 9:30 pm.
Is there anything that can be done due to this situation? Such as a discount?

Thank you so much and can`t wait to hear back,
Hollyann Heller

My daughter and I sat on the Bob Sumerel side of the building in Lawrenceburg Indiana and listened to your AAA employees talk poorly about someone coming in the day before and returning luggage that was missing a zipper. We were very unhappy with their non professional behavior. There was much more to the conversation between your employees than I will go into but I feel that they are very rude and inconsiderate. And I nor anyone I know will ever be a costumer with AAA due to their unprofessionalism and disrespect to their current costumers.

I am filing this complaint regarding the service I received on Friday March 10, 2017. Luis Gonzalez at the Hemet, CA Travel Department assisted me in booking a flight to mirror that of a friend of mine from LAX, to Munich, to Cape Town South Africa. See enclosed. I brought in my friend’s itinerary, which included the flight dates, and times of my travel partner. My friends flight had a two-night layover in Munich. A couple days later my friend alerted me that my flight did not include the two night layover in Munich and that I would be traveling alone to Cape Town arriving two nights earlier. I called Luis and told him of this problem. He stated to me that he told me of this difference during our appointment and that I agreed but this is absolutely not true. I would never have accepted flying on a separate flight two days earlier than my friend. The next day I went online and discovered that there was a Lufthansa flight with plenty of seating available on the date I had requested so I do not see why he would have told me that I could not have the same flight. It made no sense.

I then contacted the office manager Arturo Salome. After talking with Luis, Mr. Salome insisted that all protocol was correctly followed, that Luis had properly informed me of the difference in the flights, and that AAA would not cover the extra fees to make the changes.

Today I authorized the $443.80 in change order fees because I did not have any other option.

I am requesting you to please review this case, rule in this customer of 43 years' favor, and reimburse me for these charges. My AAA Membership number is 429 004 [protected].

Sincerely yours,
Michael Wall

On January 7th I was in an accident. I hit a tire on the highway which damaged my entire front end, bumper, headlights, inner fenders, etc. I took my car into Sonshine auto body to have my car repaired, which I believe was 2/8/2017. When I picked up my car I noticed that the drivers side headlight had not been replaced but the passenger side was. I asked the reason why it was not replaced they said there was no damage to the light. I then proceeded to explain that it was not damaged however there was still water in the headlight so there must be an issue as well as the color of the lens was yellowing from the inside which was cause by the accident. The man said there was nothing he could do. That evening when I turned the headlights on the small lights on the side did not work, one did prior to the repair the other did not after the accident. Within 3 days of picking up my car the headlight that was replaced stopped working completely. I reached out to Anna Suarez who advised me that she would look into the matter for me. This was a month ago. I have tried to reach out to her directly on several occasions with no response. I will not reach out the body based on the horrible experience that I had with them. I am highly disappointed about the lack of professionalism on behalf of the body shop that was recommended by AAA and by the claims rep Anna Suarez. I paid my $1000 deductible and I expected to have repairs done correctly. I have since have since had to have my headlight fixed and found out that the body shop zip tied the wires so tight that the wires were ripped out of the headlight. The other light have not yet been replaced because I do not feel that I should have to spend more money to replace the bulbs or pay for the labor to have it fixed. This was the first time I have ever encounter such a lack of professionalism from a company that has such a great reputation. I would greatly appreciate someone looking into this matter and finding out the reason this matter was ignored for such an extended amount of time.

My car stop running AAA agent came did the test and said it's not my battery it's my al alternator, we have it towed to nissian service center, they tell us is not the alternates it's the battery. I call AAA they tell me if their test does not show that the battery is dead, they will not replace it, regardless what Nissan says, I ask to speak to a manger he gets on the phone same store nope they will not replace even though they where willing to send proof of the test. So I ask Your telling me 3 mechanics did the test and they are getting the same info battery not providing enough power he did not care... Nissan was willing to speak to someone or even fax proof he did not care .. so I purchase a new battery out of pocket, and I had a AAA battery and it was under warranty and they did not want to replace it... so I said to him send someone to Nissan and have them run the test. He was more concerned that I used all my 4 service for the year than helping the customer, I was not going to pay for them to check the battery when it's under warranty. So please be carefully don't buy their battery.

Good morning,

This is Mavuon Ok. I am the AAA member. The policy # is CAAS102241924. I would like to file a complaint regarding the claim # [protected].
In the middle of December 2016, there was a construction truck overloaded with wood and steel backed up and hit my car. Since then, I have gone through a lot of hassles. First, I have to deal with the $1000 deductible even though the accident is not my fault. I have been waiting and calling the AAA representatives many times to follow up the progress. Unfortunately, so far I have not received any satisfying responses. According to the latter discussion with the AAA representatives 1 min ago, I was told to keep waiting and waiting. I was told that the process might take several months or years!

How come does it happen? How come does the commercial truck overloaded with the construction materials hit me and I have to take the whole responsibility for myself? I have not felt satisfied about how the AAA do for me yet because it has been 4 months since the accident and I am still told to keep waiting.

How long do I must wait to receive the reimbursement? That is what I do want to hear from the AAA decision maker. I just can't keep waiting and calling and waiting from AAA.

I am looking forward to hearing from AAA.

Thank you,
Mavuon Ok

We drove 40 min to meet up with AAA to have my car towed 4 miles to an auto repair center. I forgot my drivers license but have a picture of it on my phone. We called AAA and asked if that was acceptable because the driver refused to accept it. AAA said it was absolutely fine but the driver said he already removed himself from the call and that he would not tow our car. He was extremely disrespectful and quite frankly a real ####. I've never had an experience like this with AAA. After he left, we called AAA and they disbatched another driver. So inconvenient because of one guy not wanting to work. If I ever get Chris Hicks as my disbatched driver, I will refuse his service.

I called for a tow of my vehicle on April 7, 2017, from the personal driveway of my home to a vehicle repair shop. I was asked during the call if my car was operable or could start I said no. Upon arrival of the truck one hour later, I was told there was a problem where my vehicle could not be towed due to my inspection stickers being expired. I explained to the driver that was the point of him being here. My car does not run, so how could I have up-to-date stickers. Its going to get repaired now and afterwards my stickers will be updated. He left my home saying its nothing he could do. I called AAA furious, spoke with 3 representatives including supervisor's and was told the same thing. The stickers expired in October, i haven't driven the car since September. I was told my vehicle was illegal to be on the street. MY VEHICLE CAN NOT BE DRIVEN AND IT WAS NOT ON THE STREET. Futhermore, I explained my car is still registered with insurance. My stickers have nothing to do with anything. Registration is what really matters. An inspection can only be done on a vehicle thats running. For the second time AAA has refused to tow my vehicle and I had to pay a private tow company to assist me when Im paying AAA yearly. I WILL NEVER RENEW MY AAA AGAIN AND I WILL CONTACTING CORPORATE FOR A REFUND OF THE MONEY I PAID FOR THE YEAR.

On a recent driving trip to and from Fort Lauderdale Florida I had a mechanical car breakdown and was forced to stay in a hotel awaiting car repairs. The AAA tow truck driver brought myself and my father (who was driving with me) to a Ramada Inn in Titusville Florida, saying it was AAA recommended. Since I have AAA I was towed by a AAA towing company and recommended to AAA hotel. I was told by both the tow truck driver (who went into the hotel first to speak to the manager) and the hotel manager, a Mr. Dipi, that I was getting a AAA discounted rate. It turns out every time I was at the front desk and people were checking in they were getting the same rate.
The hotel rate was only the first problem. We were placed in a room on the first floor towards the back of the hotel. Upon entering the room there was this horrendous smell. I went to open the window to try and air out the room. When I did this I discovered a safety bar across the window and a screen that was bent as if someone had tried to break in. The smell did dissipate a little with the window open, but we could not leave it open all night as we were on the first floor and after seeing the safety bar and bent screen I feared there were safety issues.
I went to the front desk to see what could be done about the smell. This was after speaking to some of the cleaning staff. One nice woman tried to come in the room and spray the carpet with an air freshener. It helped a little, temporarily. At the front desk I explained to the manager that there was a very strong smell in the room and his response was no one has ever complained about it before (to which I found out was a lie). I then told him that I understand there was an air freshener device in the air conditioner and asked if it could be removed. He denied it being there at first until I told him one of the cleaning staff told me it was there. He then repeated that no one had ever complained as I tried to explain it was making my father sick. At this point he stopped speaking to me, in a very dismissive manner.
At the same time as I was at the front desk there was also a man there checking out; saying he had reserved the room for five days but needed to check out due to the room conditions. He was told that he was given a special rate based on the five day booking. Apparently everyone was being told they were given a “special rate” for different reasons, so I doubt I received a special rate. I apparently was not the only one who felt the room was sub-par, unsafe, not the cleanest and had a very strong bad odor.
I needed to find another hotel, as the car repairs were not complete and my father and I had to stay over another day. We would have preferred not to have to move all our belongings, as we did not have a working car, so we needed to take taxis everywhere we went. My father’s breathing was so bad the whole night, with him spitting up sputum all night as a result of the odor in the room, coming from the air conditioner which we needed to have on due to the heat and stagnant air in the room.
I am seeking a refund for the one horrible night we stayed in that horrendous room that made my father ill. I filed a dispute with my credit card and am asking for your assistance in the matter. I can send you further documentation if necessary. I have other reviews from other patrons complaining about the odor.
The Manager sent a response back to my credit card LYING saying I did not complain until 30 days later (to American Express), which is not true. I spoke directly to the manager as soon as I discovered the odor, but without any car and not knowing the area I was forced to stay until I located another hotel and rented a car (took a cab to car rental) to get around (we had luggage).

Dear AAA,

I am filing this complaint regarding the service I received on Friday March 10, 2017. Luis Gonzalez at the Hemet, CA Travel Department assisted me in booking a flight (CF No. PQ0Z7C) to mirror that of a friend of mine from LAX, to Munich, to Capetown South Africa. I brought in my friends itinerary, which included the flight dates, and times of my travel partner. My friends flight had a two night layover in Munich. A couple days later my friend alerted me that my flight did not include the two night layover in Munich and that I would be traveling alone to Capetown arriving two nights earlier. I called Luis and told him of this problem. He stated to me that he told me of this difference during our appointment but this is absolutely not true. I would never have agreed to flying on a separate flight two days earlier than my friend. I next went online and discovered that there was a Lufthansa flight with plenty of seating available on the date I had requested so I do not see why he would have told me that I could not have the same flight. It made no sense.

I then contacted the office manager Arturo Salome. After talking with Luis he insisted that all protocol was correctly followed, that Luis had properly informed me of the difference in the flights, and that AAA would not cover the extra fees to make the changes.

Today I authorized the $443.80 in change order fees because I did not have any other option.

I am requesting you to please review this case, rule in this customer of 25+ years' favor, and reimburse me for these charges. My AAA Membership number is 429 004 [protected]. Thank you Michael D. Wall

On March 18 I requested roadside assistance from AAA I have a 2006 Mercedes-Benz CL 500 the battery was dead I explained this to the dispatch who is shored me that AAA would be able to get into my car and get me up and running upon his arrival the technician told me that he had not been informed that it was a lock out and he was just there to do a jumpstart he did not have the tools nor with you familiar with my type of vehicle therefore could not offer any assistance I complained to another agent who contacted a supervisor I called AAA again to get a toe in a flatbed when the tow truck driver arrived he realized that the battery was dead in my car and since I couldn't get power he could not put the car in neutral to get it on the flatbed I have to leave my car overnight on the side of the road in a very dangerous Area I was told by supervisor to submit a complaint online in Lou of reimbursement I had to call Mercedes-Benz and pay $75 for them to come out and get my car started the following day

It all started when I called to report that I needed a tow. The person I spoke with said that the tow may not be covered because I was not on a paved road. I advised the person I spoke with that I was informed that the road must be on the map. I advised the person I spoke with that we got towed out there and it was not a problem to drop the vehicle at its current location. I also advised that my mother had received a flat tire change through AAA at the same exact spot and there were no problems because the road we were on was on the map. I don't appreciate being told different thing by multiple people within the same company. Everyone should be on the same page. After that unpleasant conversation, I received a call from the company that was supposed to give me the tow and they were a good 2 hours away in NorCal. The person I reported the tow to got my location wrong and it took over 3 hours to correct it and receive the tow. Once that got corrected the poor customer service did not end there. I just received a tow and the tow truck driver, Alonso, tried to charge me for 15 miles over the 100 miles for RV tows that are covered by AAA. We both reset our trips and I followed behind him the entire way to the drop off zone. I brought to Alonso's attention that my trip only said 102. Alonso said that I recorded less milege because of the size of tires I have on my vehicle. Alonso said that because I put bigger tires on my vehicle, I record less mileage because it takes longer to rotate compared to the stock tire. I advised Alonso that he was incorrect and that if anything I would record more miles because it takes longer to complete one rotation with a larger tire. I advised Alonso that the engine is geared to the stock tire so the revolutions on the larger tire are equal to more than one revolution of the larger tire, therefore the mileage would be more. Alonso told me that I was incorrect and I could ask any mechanic and it would prove in his favor. I advised Alonso I am a mechanic and I am fully aware of how vehicles work. I refused to pay more than the navigation since there was a discrepancy between our miles. What I did not like is that even before we left, I advised Alonso how far the navigation said it was and Alonso said the navigation is ALWAYS wrong. Alonso said when comparing navigation to actual driven miles, the miles you drive will ALWAYS be more. I did not like that. Then at the end of the tow, the miles just to happen to be over the navigation. This tow truck driver was EXTREAMLY unprofessional. I have NEVER experienced such customer service where the other person was arguing with me. The tow truck driver was basically telling me I didn't know what I was talking about. I expect people to be professional when they are in the customer service industry.

I've been a AAA member for fifty years of the past 73 years. My current membership has been for 25+ years. Recently I had a situation come up where I need my car towed out of my garage and into the street in front of my home - a distance of no more than 100 feet. I've only used my AAA insurance twice in all these years and the experience was quick and efficient both times - once a jump start and once keys locked in the car. This situation is different. While the AAA dispatcher was polite and understanding, she refused this 100 foot tow because placing the car in front of my home wasn't hauling it to an authorized repair facility and in that event they would go up to 100 miles. I can't help but wonder why on earth I've been spending good money for this insurance for all these years. This year I will not renew.

I was hit in a parking lot by another AAA member. It is agreed that it is the other parties fault. I have an approved and accepted estimate for my vehicle which was completed under MY claim number. Because the other party accepted responsibility it was agreed to transfer the estimate to the other claim number for approval.

I have been calling and requesting a reply so I can close this issue and I am not receiving any call backs or email replies. I am extremely frustrated. I am a 28 year member of AAA and I am so disappointed in my service I am considering State Farm.

I used my AAA card member number [protected] to book a hotel in new orleans trip number [protected] to pay $227.30. However when i checked into tne hotel they told me nothing was paid and i had to pay again. This was a huge inconvenience especially because i didnt budget paying for a hotel which i thought I'd already prepaid for. I want to file this grievance against both AAA and any 3rd party they used to book traveling for customers. I've been a member for 7 years and this was unacceptable.

-First call: 1:45 pm 3/4/17 for dead battery still covered under warranty
-Responded to dead batter around 3:15pm, jumped car and they determined battery was not holding charge and needed replacement. The person did not have battery so my husband called AAA again and they said they would be out there in an hour.
-My husband goes out for gas and while at station truck shows up at home some 10 minutes after he leaves. Mind you they said they would show up in an hour.
- they send another to the home but they have no battery. Huh, why would they send someone to the home with no battery. Makes no sense.
-Now I call around 6:30pm and she finally finds someone to come out with a battery but not sure what time hey could show up.
-7:30pm rolls around so I decide to call to see where we stand with the ETA. Guess what? The manager tells me batter service stopped at 5pm and there was no one with the batter for my husbands 2005 Chevy Equinox. So we have been waiting another hour with things to do and if I didn't call we would have been waiting all night. Woman tells us we need to call in the am. Wow, is all I can say. At this point I'm angry, frustrated and completed pissed off.

Do you know what's so funny? Let me tell you... while on hold with all the phone calls I've made to AAA, the hold messaging kept talking about AAA mobile battery units and what a great service this was. How ironic for someone waiting for a battery since 3:15pm.

I'm a gold member and pay for a service I did not get. I would like to know what will be done about this and I feel I should be given some type of compensation.

Sincerely,
Daniela Benazzo-Cummings
Brian Cummings
71 Regina Road
Lynn, MA 01904

Brian's cell: [protected]

Customer Service Department personnel with AAA (American Automobile Association--main office-[protected]) clearly need additional training in responsive, professional and courteous service. Conflicting/contradictory information provided in each call. Promised call backs did not occur. Staff member hung up on me. Failed to even attempt to reach an adequate resolution or adequately even understand the issue. Provided a resolution that was not requested or needed. Billing issue remains unresolved. Unresponsive/could care less.