The complaint has been investigated and
resolved to the customer's satisfactionResolved Ambit Energy — Average Billing Scam
resolved to the customer's satisfaction
I bought a home a year ago and signed up for Ambit Energy for my new home through a friend consultant. I got a rate of 10.94 cents/kWh which is a very good deal. However, just this month, I reached the 13 month after my 1 year contract and I received a bill over $620. My highest bill in the last 12 months was $164.79 and my average usage in the last 12 months was 890 kWh. So I called customer service and I found out that I was on the average billing plan. I pulled out my contract and saw that there was no mention in there that I had enrolled in such a plan. The representative said that the plan helps me during the summer months when electricity is expected to be high. But how does the plan help any consumer in their right mind if they have to pay for a bill that's over $450 more than their highest bill in the past 12 months at the end of the 12 month term. No one would have budgeted for it.
I think this plan is a scam to mislead people to initially believe that they're saving money, but in the end have to pay it all back. More upsetting is that they do not tell their customers they have signed up for this plan verbally or written.
Stay away from Ambit and save yourself trouble. You can go to powertochoose.org to see their complaint rating (I should have done that a long time ago).