Amazon
Reviews and Complaints

Someone stole my Amazon user and password, and was able to change today both my password and email address on this site.

After this change done by a thief, Amazon sent to me an email saying that both information were changed ... and if that was not from my request, to reply to their email.

Replying to this email went into a mailbox that does not accept incoming mails !

Once contacted by phone, the company was only able to tell me that they were transferring my complaint to another department which would call me back within 24 hours !

I am still waiting for this call.

I had to call the credit cards companies that I thought could have been registered under this Amazon account, to cancel these cards.

The hacker had already used one of my credit cards on Amazon, and I am now receiving emails from Amazon saying that my "Transaction has failed" ... this is strange since my email address on Amazon was supposed to be changed by the thief.

My computer does not seem to have been hacked, no spyware nor virus found here ... thus I have the impression that Amazon was attacked and my account information was stolen there. Some real feedback from Amazon would clarify.

I will probably never use this website anymore.

So here is what Amazon taught me as a seller.

1. Buy an expensive item from a seller on Amazon and set shipping as standard-- avoid tracking or any of that.

2. Receive your item and enjoy! Free gift!

3. When the date that the item was "due" to arrive, log on to Amazon.com.

4. Write a complaint because, "you did not 'receive' the item."

5. Enjoy your refund!

It does not matter if the seller has a receipt from the post office proving the shipment. Heck, the seller could have videos of him or her sending the item(s). The seller has to prove that you, the purchaser, actually received the item!

Enjoy your free gift and extra money! Give it to them sellers!

By the way, I am an honest person and I would not do this. However, this is the TRUTH about Amazon and their "policies."

Buyers at amazon beware! There are lots of other opportunities on the web to get the same product. It might be a little more, or not, but you will get what you order, and in a timely manner. Amazon is a one track business. Get you order/money, and forget about satisfying the customer. I order a text book over 3 weeks ago. Headed into 4th week of classes w/o the book. Amazon claims I have to wait another 2 weeks to file a complaint, and refuses to contact seller to verify whether shipped or not. I have tried to email the seller numerous times, w/ no response. Since the seller refuses to respond, it can be assumed she failed to ship. I can't cancel the order, or credit my acct. Until amazon contacts the seller in 2 weeks, and waits for a reply. Why won't amazon contact seller now. Save us all a lot of time. Meanwhile I have been charged for the book, now must write amazon's charge account why I won't pay (Why should I pay for something I did not get.) amazon claims the seller is their customer, too.in short, they won't take responsibility for bad service. I have to do all the work; contact credit card acct., contact amazon repeatedly to try to end this bad service. Do yourself a favor avoid buying on amazon!

I had made a purchase at Amazon in August 09. When I received the package, I found it was broken. On 10 Sep 09, I sent an email to its customer service and the link to packaging service provided on the website. The latter has never replied my email. But customer service staff immediately promised to send me a replacement. I believed that this was quickly solved and went on making another purchase at Amazon subsequently.

The replacement had never arrived. On 25 Nov 09, I sent another email to customer service staff and they promised to send the replacement again and asked me to wait till 31 Dec 09. Again, the replacement had never arrived.

Having seen people from other fourm suggesting to write the complaint in the Amazon forum, I followed the advice as this worked for them and might work for me too.

After posting my complaints, I did immediately get contracted by Amazon staff. So as countless and abusive cyber-bullying by multi-role playing accounts.

To my surprise, these multi-role playing even disclosed some private conversation I had with Amazon staff which I have NEVER disclose in this forum. These accounts would post more than 60 abusive messages to me on a given day.

These accounts were not only doing this to me, but also other customers who made a complaint about Amazon in the forum. These multi-role playing accounts would belittle customers in different ways:
- asking customers to 'buy a brain from Amazon'
- accusing customers of making a fraudulent payment with their credit card
- calling customers names - e.g. dummy, complaint professional, crazy, smoking pot...

Here is a post I found from consumeraffairs.com which is related to the above cyber-bullying incident.

http://www.consumeraffairs.com/online/amazon_p2.html
Phillip of Houston, TX September 19, 2009
This may be frivolous, I won't know until I inquire. It concerns the discussion forum at Amazon, not the business end of things. One mysterious person has been creating many accounts in order to anonymously stalk, harass, insult and slander participants. He also steals identities (including real names) in order to impersonate them. Initially Amazon did little to nothing, and recently has been deleting post in which one complains about the harassment (with proof of the multiple accounts and identity theft). It is possible but not certain that the harassing poster is an amazon employee. In either case, can anything be done, legally and otherwise?

If you are a customer going to make a complaint about Amazon purchase in the Amazon forum, you will have to be prepared yourself for non-stop cyber-bullying.

My opinion and review... I own a 2005 lincoln navigator, which this item is suppose to fit based on the check if it fits drop-down menues. Since this item was suppose to fit I ordered it, took my 2005 navigator to a professional (Local) hot rod shop and was told the bad news (This doesn't fit) after all the oem parts had been removed and new ones were attempted to be installed, and worst yet they (The hot rod shop) contacted gibson about the headers and were told that the (D) port heads my navigator has (They don't make headers for)? So, after $1050.22 in labor and new gaskets to replace my factory parts I found out I have to return this item and still paid for labor and parts for something I should never have been sold. I have currently been told by amazon.com (Through a complaint response to the better business bureau (Now) that they amazon.com will not pay the labor even though a representative from amazon.com initially said they would pay it... At this point I have had to contact other legal parties to investigate and spoke with gibson performance (Who amazon.com says built the listing for their website) even though amazon. Coms listing says "ships from and sold by amazon.com." gibson performance is looking into the matter but would not confirm "if" they will repay the labor? I would not have ordered the part if I knew it did not fit. Item discription and or "will this fit" should be updated to reflect what "will actually" fit "... To this day the (2005 lincoln navigator is still shown to fit for these headers)? And doesn't make any remarks specifically not fitting this application... Don't take a chance, go somewere else to make the purchase (Not online), somewhere that stands behind it's listed products and will make it right when they are wrong (Especially when they said they would make it right from the begining)... For a multi-billion dollar company $1050.22 may not be much, but for the average home in america this is not something you can just say"oh well!" I hope this is not a trend nation wide (Or) world wide? I have ordered with amazon.com in the past with great experiences, but this one takes the cake. I will re-think every purchase now and feel unsure about every purchase.

Since Amazon is a selling agent for many third party vendors, it seems they like to “spread the wealth” at the cost of the customer. They obviously do not have the standard online policy of only charging your credit card when the item is shipped.

I placed an order with Amazon for a canon printer and 2 sets of additional Canon ink cartridges. The price for the printer was quite low. Amazon charged my credit card for all three items then placed the orders with three different vendors. The printer was placed with Adorama, who was out of stock. They told me they did not expect inventory for 4-5 weeks. This means Amazon, or Adorama, would have been using my money for this period. Meanwhile, one of the ink vendors had shipped. I cancelled the printer order and ultimately received a credit. I tried to cancel the second ink order but could not and it had not been shipped. Now I have plenty of Canon ink but no printer. Amazon customer service responded right away but the fact remains they chose to split the order and never checked inventory. Over a week later this is not fully resolved, but I am the one who has to do all the work even though the error was theirs. The first thing I did was file a complaint with the credit card company.

About 2 months ago I placed an order with Amazon for 2 different size kitchen knives from the same manufacturer. These are expensive knives. It was well stated this was not shipped by Amazon and there was no free shipping. With their “Spread The Wealth” policy, they gave the order to two different vendors which means I paid double shipping. Checking after the fact, each of the vendors had both sizes in stock.

In all the years I have bought from Amazon I have never run into this type of behavior.

I ordered a Fisher Price Power Wheels Jeep from Amazon.com, supposedly IN STOCK according to their site, in late November, advertised for $205. I used a gift certificate for $50, so the total price of my purchase was $155. Amazon.com sends me an email within a week stating that the order will be cancelled due to problems with the supplier unless I reply to the message to confirm I still want the item. I still wanted the item and I did not mind to receive it after Christmas for that price, so I replied as instructed. Within a week I received another message stating that my order has been cancelled as the item is out of stock and it is unknown whether it can be obtained any longer. When I checked on my order history, the order was nowhere to be found. I emailed regarding this situation and the reply that I received was that I failed to reply to their first email (for which I have a confirmation).

I am not sure what the deal is with the "supplier", but I bought the Jeep directly from Fisher Price for twice the price (including $60 shipping) without any trouble. I believe the price of the Jeep at Amazon.com was some kind of "teaser."

Beware that enabling one - click ordering effectively disables "free shipping. " when you turn on "one - click ordering, " your only shipping choices are first - class and express. Even if you select "group items into as few shipments as possible, " you will still be charged for first - class shipping, even if the items you purchase say that they are eligible for free super - saver shipping. You cannot select super - saver shipping as a setting for one - click, so customers are effectively charged for the convenience of one - click ordering by paying for shipping that is usually given for free. Because this would seem to be a relatively easy problem to "fix" internally, it operates as a kind of hidden fee for one - click ordering - - one that has cost me personally a good deal of money over the past few years.

Turn off one - click ordering if you want the free shipping!

As I patiently sat with a timer in front of me for their gold box deal of the hour, I clicked on it when it flipped, had it in my shopping cart (you can tell by the "8" in the end of the price). I then proceeded to go through check out (in less than 30 seconds I might add because I was in Amazon's data based with a stored credit card). They sent the confirmation to my email. I didn't even take the time to print the order when it popped up before I hit pay because I felt time was of the essence. Little did I know how much that was true! Much to my surprise I found in my email the price $199.99 and no $100 gift card which was part of the "deal." I then called customer service and they were unsympathetic and useless. I had to argue for them to cancel my order.

I am NOT an idiot. I know what was in my cart and for it to take me ALL THE WAY THROUGH payment, take my money and then sub the item without the "deal" is the worst form of bait and switch. A less savvy buyer might not have known until the item arrived at their door with no gift card.

They did canceled the order, after I spoke with a supervisor, but the entire process left a bad taste in my mouth. This truly is Amazon.com's loss since my personal wish for Christmas this year was a Kindle. This would have linked me to Amazon where I would have spent hundreds on books through Amazon this year.

I am off to research which other brand of electronic reader is similar enough. I refuse to continue to do business with an unethical company and channel dollars into their pocket. In this marketplace, I do not understand this type of business behavior.

Greetings everyone,

As a company operating out to the state of Florida we have had the opportunity to deal with many eCommerce sites such as Amazon, eBay, OverStock, etc. In fact, we have sold with Amazon for about six months now. Over that time, Amazon has suspended our account twice. They reactivated our account after an initial 30 review while holding over $1000 of our funds. After the release naturally we became excited and relisted a lot of our products. Much to our dismay, after just 5 days of selling we received the dreaded suspension letter AGAIN and our account was put on hold, only this time with roughly $5000. As we did nothing wrong other than offer consumers products at GREAT prices, which usually ship the same day, Amazon said our volume of sales was not justified. What really gets us... is we had to go through all the same processes as previously (send us your suppliers, company information, websites, so forth and so on...), which we might add was sent when we went through this the first time in July that our account was suspended. We called several times and got the same BS story seller performance does not have anyone to talk to. Okay then, Amazon with their extensive operations worldwide does not have anyone in seller performance to talk to? Are you kidding me, well then put me on the phone with your automated server that sends out these emails and supposedly reviews our accounts. As Amazon has now held our funds twice “released once after 30 days” now it has been 30 days again and we just received this letter, “Hello from Amazon.com.

Thank you for writing. After a review of your account by an account specialist, we have decided your account will remain blocked.

We regret we are unable to provide further information on this situation. Further correspondence regarding the closure of your selling account will not be answered.

The closure of this account is a permanent action. Any subsequent accounts that are opened will be closed as well.

Best regards,

Amazon Seller Performance Team”

Let us remind you now that they claim that they are now going to hold our money for an additional 90 days! Well, as a doctoral student and a driven business professional, I will not let this case go, even if they release our funds. Why? Well, simply someone has to do something to start the revolution =) Join our fight in a class action lawsuit---Seven Times Seven on Twitter

Following a peremptory and dismissive e-mail to me, informing me that as a result of my seller performance feedback being deemed unsatisfactory my marketplace seller account was suspended.

I had prided myself upon the care I had taken as a marketplace seller to ensure that the service I gave to Amazon shoppers was first class and in all cases fair and honest. It was my experience however that Amazon shoppers were often not so honest and I suspect that I suffered from spiteful feedback in respect of a transaction.

when I asked Amazon to provide me with instances and details of the dissatisfaction they claimed I initated they refused, pointing out only there reservation of right to close seller accounts at their own discretion.

I find this cowardly, unjust and hypocritical of Amazon.co.uk

Potential and existing Marketplace sellers should be aware that their personal reputation is at risk when acting as an agent for Amazon.

I decided to set up a baby registry on Amazon.com in July 2009. I chose 5 items. One of them was a carseat priced at around $130.00. On September 30th I received the carseat purchased by someone for me. I checked the registry and sure enough, the carseat was now one of the items showing as unavailable due to purchase.. So far so good.
I attended my baby shower this past weekend and low and behold, there is another carseat there! I was confused, so I looked at the packing slip from the box, and sure enough it was purchased off of the same registry 3 days earlier than the one I already had at home! So now I have 2 carseats.. Simple enough, right? I call Amazon.com customer service (I used the international number which is not toll free so I could get an actual person, as the 800 number was strictly automated). I apparently reached India, which in and of itself was slightly annoying to me, however I proceeded to tell the gentleman what happened, and asked that he email me a prepaid return label so I could ship the duplicate carseat back at Amazon's expense. Since they neglected to remove it from the registry when it was purchased on 9/26, it was purchased again on 9/29 - NOT MY ERROR. I was on the phone with this man for 34 minutes going back and forth trying my hardest to explain to him that this was not my fault and I should not have to incur the $17.40 shipping charge to return one of the carseats! He kept apologizing however told me in no uncertain terms that "this is not our policy Ma'am, we cannot provide your shipping" OVER AND OVER he kept saying the same thing.. Like he was not getting the point at all, he didn't understand or didn't want to or something.. Then he tells me that they have no record of the first carseat being purchased, even though I told him I was holding in my hand the order slip directly from them with the purchase order number and all the info regarding the transaction.. I asked for a supervisor and was put on the phone with a woman who was even more ignorant than he was, and finally after almost an hour I gave up.
I returned the carseat at UPS this morning. I will be receiving a gift card back from Amazon once they get the carseat - minus $17.40 for shipping. HORRIBLE! I will NEVER deal with this company again. EVER. Crap policy and horrible customer service..

I received two credit card charges from amzn.com/bill wa in the amts of $94.24 & $39.90 on 8/3/09 & 8/4/09.

I did not authorize these charges & they don't leave any telephone number to call.

However, I 'googled' amzn.com/bill wa and found a website that showed more proof that I am not alone with these bogus charges.

In one comment, they state they had made a recent purchase at the real amazon.com & was charged correctly. Two weeks later, a couple of false charges showing the exact info (Different fees).

An individual suggested that we make sure no one else in the home used our credit cards w/o our permission and to contact the real amazon.com to ask who is using your credit card!

That's my next step, right after I file an "unauthorized charges" complaint with my credit card company.

Amazon.com - is the worst company for sellers I ever used for my bisuness . I am a power seller on ebay for 7 year s and I decided to start selling thoiug amazon.com about year ago. At first, what happened, amazon.com hold my money I recieve from buyers for 90 days because I am a new seller ( it doesn't mean that I did something wrong, its policy tells that it is in order to protect amazon0n. It looks like the sellers are credit union but they don't pay any interest to sellers. They hold my money twice for 90 days and it was thousands dollars which they used for their needs. Secondly, it is very bad customer service and attitude to sellers. One day i got email that they blocked my account because it is realted to other suspended account. I was shocked. Aslo again they hold my money for 90 days ! ( by the way, it happened at the middle of June and haven't received anything yet) . I had an option to write an appeal and it was done. It looks like nobody read this appeal and it was a standard anser that my account blocked permanently and I cannot appeal more. I tried to call and ask what happened. Nobody could answer this question. The advice was just to email again seller perfomance team which blocked my account. I did it again but answer was agaian " good-bye, don't wirte more - we will not answer more" and no explanation. It is my story. I want to be a part of any law suit against amazon.com becuase it is so bad company that uses our money and provides unhonest business

Amazon is rotten to the "core", although we wonder if this ECR staffer who lied about calling us the next day is also lying that the CEO asked him to still respond to us (which was the same doggerel). All contacts had to be initiated by us, as far contacting the unit and CEO. I find it telling that the switchboard operators say they are instructed to not connect any callers to executive offices and that such a great customer service company (another lie) has no easily accessed list of department heads. Then Amazon wants to whine about people who complain to consumer agencies independently, or governmental officials, not to mention lawyers. Perhaps karma will have Amazon crashing into oblivion like some other retailers - the ones who forgot to be responsible and ethical businesses.

We bought an item from Amazon that could have been purchased for almost half their fee from the company (who we learned also had free shipping), Anyway, we relied on the Amazon hype and the order was incomplete. When we paid for it online before a damn thing was shipped, all bank account information was correct, AND we got the item. Then a few weeks later, we could not get into our Amazon account. Our e-mail had a letter from TRS/Telechek saying that Amazon had authorised them to write us, having given them our e-mail address and telephone number without our permission. Also no account number generated by TRS was in the e-mail. They began calling several times a day, and we were clueless about what money we owed Amazon after several years of e-shopping from them. Both the TRS e-mail and Amazon provided hours that the collection agency is not open, so we got the correct ones when we called. No one explained why there was no account number on the e-mail, and one of the few people we talked to at TRS got belligerent when we told her none of us drove, had no driver's license to provide, and that we were not given such information as SSN or bank account information by telephone.

We were first told by Amazon customer service that the debt was 39 cents, then after Anthony of ECR was contacted at our expense he lied about calling back the next day, then getting accounting to clear the account and so inform TRS. Well, after we complained to the WA attorney general where the HQ is and Jeff Bezos, he writes back that we still have to pay TRS, this time $10.99. We had offered to pay again online had our account not been disabled, then seek a credit. Of the times we have contacted Amazon about unsatisfactory orders on their website e-mail and by telephone, we got the matters resolved after dealing with friendly, but insufficient outsource staffers abroad, causing our insistence on Amazon staff in the U.S. HQ to interact with. Simply put, I hope that Kindle is the beginning of the end of this bogus company that is the real deadbeat the way it treats longstanding customers like us and others. They are common thieves and frauds under the ruse of merchants.

Amazon.com seller policy really extorts new sellers. I first opened a seller account on Amazon.com for about a month. I finally made a sell which I accordingly fulfilled as specified by Amazon.com. Amazon.com figured out the shipping amount but in reality when I brought it to UPS...it charged me more than what the Amazon credited me for shipping (so I take my lost #1). When I entered my bank account after a sell for later disbursement of what I sold, Amazon.com suspended my account indicating I violated its policy without telling me what I actually violated so, as a result, it closed my store and it forbid me from further selling on its website (so I take my lost #2) but the stink of it was (after it got its cut on the sell & everything) Amazon.com held my money hostage for months (so I take my lost #3) even though they got my credit card and bank information when I signed up for the seller account in an event the buyer needs a refund. I'm just an individual seller who is buying it web space as a vehicle to perform my business. I can guaranteed what I sell for 30 days not forever like the big companies and I have my credit card info in my account as a guaranteed. My question is, "Why are they still holding my money hostage?" Are they keeping these funds from sellers so they can meet their bottom line when it comes to their financial reports? The last stock quote I got for Amazon.com is about $84. Are trying to play this tactic to boost their stock price? It treat first time seller like a criminal and it's unprofessional!

I have given Amazon a lot of business. I get upset having UPS deliver my expensive things. The first Amazon person told me she contacted shipping and everything was fine. She asked me to write a thank you note. Then I found out UPS was continuing to deliver my stuff. They said when things are a certain price range they have no choice to use UPS. I told the second person to pass it on. I will try my best not to shop at Amazon.

I have been working for amazon MT for almost two weeks now. the whole time letting my pay continue to build. Not knowing they where not going to pay me later down the road. this is what happened.
As of yesterday i went and noticed they in the claims section in their jobs for entering your bank account they dont have a paypal listing. so i wrote them asking if I could have my pay sent to my paypal account. this was their reply:
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I am sorry for any misunderstanding about how your Mechanical Turk earnings will be disbursed.

People from all over the world are welcome to join and participate in Mechanical Turk. However, we currently don't offer the ability to disburse payments via PayPal.

Currently funds received in your Mechanical Turk account can only be disbursed to a U.S. checking account or your Amazon.com Gift Card balance. In order to disburse earnings to a U.S. bank account, you will also need a U.S. based Drivers License or U.S. ID card.

If you request payment via gift certificate, the funds are automatically deposited into your Amazon.com Account. They can't be transferred or used on any of our international websites.
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so I wrote them this:
This means I cant even use my bank account for canada on here. I'm American living in Canada. I only have two ways I get paid. via my Canadian bank or Paypal. This mean if I get a gift card I cant use it either, because you dont allow them to be used on your international websites. May I ask how the blank do you pay Canadians then? LOL really I would like to know. I would like money not a gift card I cant use. and after all the work I did, this just isnt right.
Please get back to me soon,
Deborah
[Unhappy American]
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this is what they wrote me back again:
I am truly sorry for the frustration this has created for you. However, the information provided in our previous message is correct.

At this time, payment can be made either by ACH deposit to a U.S. bank account or in the form of a gift card balance applied to your Amazon.com account.

You must have a valid U.S. driver's license in order to disburse funds to your personal U.S. bank account. If you have a U.S. bank account and driver's license, you may enter the appropriate information through Mechanical Turk and then disburse funds to your account.

We do hope to be able to offer additional payment services to our international members in the future, and I'm sorry that we're not able to do so now.

I understand you're upset, and I regret that we haven't been able to address your concerns to your satisfaction. We can't offer any additional insight or action.
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And yet again my reply:

Then on this day 08/27/09 I expect a check in the mail to me for fund owed to me. I understand you will need to wait for the rest of my hits to be approved. by U.S. laws you have to pay me. Me being an American I know those laws. If within 30 days on 09/27/09 I do not recieve a check. I will make sure to report this. I am truely sorry, I do love MTing for Amazon. This is just not right. It does remind me of someone being prejudice. Many have tolds me of this happening with a contest that was held last year, I have also found others like my self that are not to happy. I just want to get paid in funds. Please do get back to me. I want to know if you will do what I asked or not. So I can take the appropriate actions.
Thank you
Deborah
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I'm waiting to see what they have to say now.

I have been trying for over a year to get books I own the rights to delisted from this Amazon site because they are OUT OF PRINT. Recently I discovered that the same books are still on my Author Central page. When I contacted them again about this they said they could not remove them. This creates an extremely stupid and avoidable situation, in which there is the impression that these books can be supplied later, when in fact they can't. Avoid using Author Central as a "social" network if you have any books listed with Amazon, no matter if they say it is the best place to be. They are lying. To date Amazon has continually interefered with authors wanting to clean out their closets and start with books which are actually in print, and inconvenienced many of their customers beside.

Please refer to my previous complaint re: Amazon (Molemax). The Amazon sent me the following e-mail today, threatening to close my claim in 3 days. I hope you can contact them in 3 days, and have them return my money, or send me the packages that I had ordered. Thanks, Asha Rijhsinghani.

Below is their today's e-mail:
Hello from Amazon.com.

We are actively investigating your Amazon.com A-to-z Guarantee claim for transaction [protected]. The seller indicates that a return has not been received for this order.

In order to further assist us with our investigation, we will need the tracking number used to return the item. Please note that we will be unable to take further action until we receive this information. If this information is not received within three business days, your claim may be closed.

We look forward to your reply, and thank you for your patience during our investigation.

---
Shaila
Account Specialist
A-to-z Guarantee Program