Amazon
reviews and complaints

amzn mktp us_6zosw2ry3, amzn.com_bill, wafor $13.95-and amzn prime, amzn.com_bill_wa - bing for $ 113.69. These are charges I received on my debit card in march 1 2021. I called and talked to one of you customer service reps, they told me to try and go through my bank to get my money back first because they can stop payment on the charges as they were still pending . they conducted the worst investigation ive ever seen done. any how now that have failed me on the advise of your customer service, i want amazon to handle it figure out these charges and refund my money. i did not even have my card listed as a source of payment, your representative noticed fraudulant activity to my card number and it should of been taken care of then I gave him my card number so he could see what and who was using it without my consent . please refund my money, i am disabled and stressed out so bad because of this mess. its even cost me money for faxes, stamps ect, i cant afford to pay any more money to get my money returned to me. my name is Paula Duman and the last 4 numbers on the card were 6841 my email [protected]@outlook.com I have a copy of bank statement i can send but over a more secure connection also the name and date of the customer rep i talked to Jordaine M on March 2 2021.

Peter Chatelain
email: [protected]@spin.net. au

I've had the following paperback published on Amazon.com for a number of years
Title: 'The Quiet Companion: Malice In The Shadow of JFK'
Author: Peter Chatelain
ISBN: [protected]-b

In 2021, I also published an ebook (kindle), on Amazon.
Title: 'The Quiet Companion'
Author: Peter Chatelain
ISBN: [protected]
ASIN: B094DWVMQG

The ebook is a second edition of the paperback and the contents of
the two are not identical. Furhermore, the inside of the ebook, carries 'second edition'. However, Amazon Author Central has labelled both ebook and paperback as '1 Editions' on the work's covers. Author Central has indicated in writing, on 2021-06-07, that it had corrected the problem but has not. Now, it wants me to return to KDP, to which I have already been with this issue. and which assures me that the problem lies with Author
Central. (I attach email trail at the end of this communication).

Can you please resolve this issue?

Thank you,
Peter

email trail (between Author Central, KDP and me):

Hello,

I understand that you would like to label, "The Quiet Companion" with ISBN [protected] as the second edition of the book.

Since your question is related to Kindle Direct Publishing (KDP), their Customer Service department is in the best position to help you on this matter.

You can contact them directly at:
https://kdp.amazon.com/contact-us

KDP also has several resources that can assist with questions like yours: https://kdp.amazon.com/help

Thank you for using Amazon Author Central,

Sushmita
http://author.amazon.com

To learn more, check our Help pages: https://author.amazon.com/help

To contact us again about this question, reply directly to this email.
For new questions, please visit: https://author.amazon.com/contact — Previous Message — Hello Dany,

I've been waiting to promote my book for over a month now. This is because I've
been waiting for
Amazon to correct its mistakes. Why can't the the mistake below be corrected?

Regards,
Peter

On [protected]:13, Author Central Customer Support wrote:
> Hello Peter,
> > Thank you for contacting Author Central.
> > As you requested, I've added your book [protected] as new edition of
> [protected]. This update will take effect online within the next 3
> business days.
> > Thank you for using Amazon Author Central,
> > Your feedback helps us improve our service.
> > Share Your Feedback [1]
> > Dany
> http://author.amazon.com
> > To learn more, check our Help pages: https://author.amazon.com/help
> > To contact us again about this question, reply directly to this email.
> > For new questions, please visit: https://author.amazon.com/contact
> > — Previous Message — > > Hello Patrick,
> > RE: ASIN or ISBN of the book:[protected]
> > The version of the above book is two. In other words,
> > the book tiled 'The Quiet Companion - Malice in the shadow of JFK',
> ISBN:
> [protected], published in 2009 and
> the book titled 'The Quiet Companion', ISBN: [protected],
> published in
> 2021 do not have identical content.
> > Can you, please label the book with ISBN: [protected] as "2
> edition", or
> alternatively remove all label on both books.
> > Thank you,
> peter
> > — Original Message — > Subject: KDP Case #[protected] Correspondence
> Date: [protected]:43
> From: KDP Customer Support
> (support+[protected]@kdp-support. amazon.com)
> To: [protected]@spin.net. au
> > Hello Peter,
> > Thank you for getting back to me.
> > I see the screenshot is of your Author Central Account so I am sorry
> as
> Author Central should have helped you with this.
> > The 1 EDITIONS does not refer to the edition of the specific book but
> how many versions of that book you have listed.
> > It does not show on KDP or Amazon, only Author Central.
> > Thanks for using Amazon KDP,
> > Your feedback helps us improve our service.
> > Share Your Feedback [1]
> > Alastair
> Kindle Direct Publishing
> http://kdp.amazon.com
> > To learn more, check our Help pages: https://kdp.amazon.com/help
> > To engage with our KDP Community: https://www.kdpcommunity.com
> > To contact us again about this question, reply directly to this email.
> For new questions, please visit: https://kdp.amazon.com/contact-us
> > — Previous Message — > > Hello Alastair,
> > Please find a screenshot attached.
> > Thank you,
> peter
> > On [protected]:09, KDP Customer Support wrote:
> Hello Peter,
> > Thank you for getting in touch with us.
> > Author Central would refer you to us as they use the Cover from
> KDP.
> > I have checked on the Kindle Edition and I am not seeing a stamp
> of
> "1st Edition" on the cover.
> > Would you be able to supply me a screenshot of where you are
> seeing
> this?
> > Thanks for using Amazon KDP,
> > Your feedback helps us improve our service.
> > Share Your Feedback [1]
> > Alastair
> Kindle Direct Publishing
> http://kdp.amazon.com
> > To learn more, check our Help pages: https://kdp.amazon.com/help
> > To engage with our KDP Community: https://www.kdpcommunity.com
> > To contact us again about this question, reply directly to this
> email.
> > For new questions, please visit: https://kdp.amazon.com/contact-us
> > — Previous Message — > > Dear Sir or Madam,
> > As discussed below with author central, the cover of my ebook
> (ASIN:
> B094DWVMQG,
> ISBIN: [protected]) is stamped with
> "1 Editions", in Author Central. This has been done by Amazon but by
> which team
> (author central or KDP)? In any case, I
> need to have the "1 editions" removed and replaced either with
> nothing
> or with
> "2 Edition". The ebook is a second edition
> as is indicated inside the cover. Can you, please address this?
> > Thank you,
> Peter Chatelain
> > — Original Message — > Subject: A2C Case #[protected] Correspondence
> Date: [protected]:05
> From: Author Central Customer Support
> (support+[protected]@author-support. amazon.com)
> To: [protected]@spin.net. au
> > Dear Peter,
> > Thank you for your mail.
> > You brought to our attention that the book "The Quiet Companion"
> with
> ASIN B094DWVMQG should display as 1st edition while it should show
> as
> 2nd edition.
> > I'd like to assist, but we have restricted access to the relevant
> platform to make this change. Since your question is related to
> Kindle
> Direct Publishing (KDP), their Customer Service department is in the
> best position to help you on this matter.
> > You can contact them directly at:
> https://kdp.amazon.com/contact-us
> > KDP also has several resources that can assist with questions like
> yours: https://kdp.amazon.com/help
> > I hope this information will help and I thank you for your
> collaboration.
> > Stay safe.
> > Thank you for using Amazon Author Central,
> > Patrick Kayembe
> http://author.amazon.com
> > To learn more, check our Help pages:
> https://author.amazon.com/help
> > To contact us again about this question, reply directly to this
> email.
> For new questions, please visit: https://author.amazon.com/contact
> > — Previous Message — > > Please fill in the following information:
> > ASIN or ISBN of the book:[protected]
> > Title of the book: The Quiet Companion
> > Please specify the update you would like to make and a link to
> verify
> the change: cover appearing on my author page
> > Additional Info:
> I have reported previously that my author page (under Books)
> features
> the above book as being a first edition (1 Editions) book on its
> cover.
> This is
> incorrect and was added to the cover by Amazon. Your previous email
> indicated that the problem had been addressed but it hasn't.
> Can you, please, withdraw the "1 editions" as the inside of the book
> mentions 'second edition'. Alternatively, please, replace '1
> Editions'
> with
> '2 Editions'. Thank you for acting, Peter
> > Links:
> — > [1]
> >
https://booksupport.force.com/HMDEnglish/survey/runtimeApp.app?invitationId=0Ki3n000000pq8Y&surveyName=hmd_kdp_english&UUID=97704150-7057-4154-bfdb-1ea8a164ce7f
> > Links:
> — > [1]
>
https://booksupport.force.com/HMDEnglish/survey/runtimeApp.app?invitationId=0Ki3n000000pqXJ&surveyName=hmd_kdp_english&UUID=1827f7a7-2c14-45db-8a5a-cdfbbc02bc46
> > Links:
> — > [1]
>
https://booksupport.force.com/HMDEnglish/survey/runtimeApp.app?invitationId=0Ki3n000000priD&surveyName=hmd_a2c_english_287d0010_bcbe_4642_aca4_920d3103424e&UUID=1a51ed8f-06f5-46dd-8ab7-34a50637e597

I received my credit card bill with a charge of $13.77 on 5/27/21 for Amazon Prime and I have not ordered anything from Amazon. How can I get this charge removed from my credit card bill? I don't know where this charge came from on my account with my credit card.

Dolores Treffeisen email is [protected]@gmail.com

Bought these on Amazon India and they didn't work. They were falling off from the ear and after charging also the sound wasn't working. I requested Amazon customer service for help and I didn't any support f

ORDER PLACED
4 February 2021
TOTAL
4, 599.00
SHIP TO
Nagireddy Sathi
ORDER # [protected]
View order details Invoice
Delivered 10-Feb-2021

True Wireless Earbuds, EarFun Free Bluetooth 5.0 Headphones with Wireless Charging Case, IPX7 Waterproof in-Ear Earphones with USB C Port, Deep Bass Wireless Headphones for 30H Playtime, Built-in Mic
Return window closed on 17-Feb-2021
Buy it again

email address: [protected]@yahoo.com

Under Australian Consumer Law the consumer ("me") is entitled to a repair replace refund warranty on all goods and services not received, not in a fit condition or within a reasonable time. Amazon is in BREACH of all these.

Hello,

I would like to have an investigation launched into the handling of recent events in regards to my account. ([protected]@hotmail.co.uk)

All the notes will be on my account but Ill give a brief history of what has happened.

I bought 3 x 25 gift cards at the start of the month. Tried to add them onto my account. I have had nothing but issues since.

Amazon have threatened to close the account, told me I'm committing fraud and in general have provided poor customer service.

I have spent over 10 hours on this and only a few days ago an advisor says she is adding the gift cards on to the account.

I know there has been several investigations launched regarding this but Amazon have failed to contact me regarding the outcomes.

I've spoken to over 30 advisors on chat and the phone and have never reached a resolution.

Amazon have really fell short in their customer service and I have been treat extremely bad during this time.

All I wanted to do was add 3 gift cards to the account and its turned into a huge issue. Its actually ridiculous. The whole process has been very stressful and made so much more difficult than it needed to be. No one would take responsibility for this, I've been given the wrong advice on several occasions, told to go get a refund from the place I bought gift cards, told I'm committing fraud, threatened with account closure etc and I just don't understand why?

Please review all necessary notes on the account and if someone could contact me (and actually follow through with the contact instead of saying they will and me hearing nothing). I just want this issue resolved. I'm never buying a gift card again. Ill continue to use a pay point and top up that way.

If there are any details you feel you need from me, please get in contact.

I look forward to your reply,

Ciaran Sharpe

I will make this brief. and general - since the opinion is generally speaking -- BAD I will go from there.

When it comes to customer service at Amazon there is none.

Customer service may speak but does not understand English.

Customer service is so poor they can't thinks out of the box - and have a very hard time in the box.

Customer service at Amazon is so bad that they use foreign agents to upset you after their AI has it's way with you.

Hey, I don't mean to complain but I have to give Amazon customer a 0 out of 10. They just don't give a damn and that goes all the way up to the billionaire it seems. Well their demise may help all of us.

Bye, bye Amazon.

Postal "Service" says it was delivered in my mailbox yesterday. It was not. My mailbox is not big enough. It may have been delivered somewhere but it was not here.

Amazon,

This is just part of what I have been dealing with for weeks. Twitch keeps giving me work to do to verify the money and they had the capability the whole time. This company owned by you obviously is not trained by you as Customer Service is near F and their solving skills near F, and the Fraud department and legal do not even have the courtesy of a response. Is this
the type of company, Amazon wants to buy and represent them? They will do more harm than good.
Twitch Interactive, Inc.
twitch.tv

[protected]: I sent to you the $25 Certificate with PIN Please do not remove ref:_00D1UDqTT._5003a18LyOf:ref15
ralphb.harrell
/
Sent

Twitch Support
To:
ralphb.[protected]@gmail.com

Wed, May 26 at 9:19 PM

I sent to you the $25 Certificate with PIN
Hello,

Thank you for contacting Twitch Purchase Support.

This is an automatic auto-response to help us collect information, so we can help you faster. If you have already provided the information in your original email, please still fill it in here so we can make the process as efficient as possible! Thanks!

If you have a Twitch username, what is it?:
Do you have more than one username?:

Regarding the account in question,
— What is the email address registered on our site?:
— If you use a separate email address for payments, what is it?:

Is this about a subscription or a Bits purchase?
— If this is specific to a subscription payment, please provide us with the Invoice / Order number from your email receipt.
— If this is specific to a Bits transaction, please provide the payment platform (Amazon, Apple, Google, PayPal) that you purchased on and the Transaction ID #:

Finally, your reason for contacting Support today?:

​

Thank you for choosing Twitch - we make playing games more fun. We look forward to resolving this for you quickly.

Best wishes,
Twitch Support

Dies ist eine automatische Antwort-E-Mail, die derzeit nur in Englisch verfügbar ist (sorry!). Das Support-Team von Twitch bearbeitet deine Anfrage.

Este es un correo de respuesta automática y actualmente solo está disponible en inglés. (¡Lo sentimos!) El equipo de soporte de Twitch está trabajando para resolver tu consulta.

Ceci est un e-mail généré automatiquement, uniquement disponible en anglais pour le moment (désolé !). L'équipe d'assistance Twitch travaille sur votre demande.

Questa è un'email di risposta automatica, attualmente disponibile solo in inglese. Ci scusiamo per il disagio. Il supporto di Twitch si sta occupando della tua domanda.

これは自動応答メールです。申し訳ありませんが、現在英語のみに対応しております。現在Twitchサポートチームがお問い合わせに対応中です。

자동 응답 이메일로 현재 영어만 지원합니다. (죄송합니다!) Twitch 고객지원 팀에서 문의하신 내용을 조사 중입니다.

Este é um e-mail de resposta automática, atualmente disponível somente em inglês (desculpe!). A equipe de Suporte da Twitch está trabalhando em sua consulta.

Это письмо сформировано автоматически и в настоящее время доступно только на английском языке (приносим свои извинения!). Служба поддержки Twitch работает над решением вашей проблемы.

這封電子郵件為自動回覆，目前只提供英文版 (抱歉！)。Twitch 客服團隊已經在處理您的請求。

This message was sent to ralphb.[protected]@gmail.com in reference to Case #[protected].

ref:_00D1UDqTT._5003a18LyOf:ref

Twitch Support
Hey there mirador3906, I'm sorry, as per our Terms of Sale I am not able to refund your gift card. Taking a look, I can see that you have the 25$ in your Twitch Wallet currently. For reference, I've included a copy of our Terms of Sale below: Refund Policy: When you make a purchase on the Twitch Service, you have immediate access to, and use of, the Ancillary Products and Services you have purchased. Accordingly, except as detailed below, you lose your right to cancel once you have made your purchase, and
Wed, May 26 at 9:45 PM

ralphb.[protected]@gmail.com
To:
Twitch Support

Thu, May 27 at 12:03 PM

You keep repeating the same thing. I have NOT Purchased this Gift Card; it was Fraudulently sent to me or accidently., I am a senior citizen and am disabled and do not do any
gaming or streaming. I reported to the Fraud Department weeks ago and have heard nothing. Yesterday I was told to submit a ticket which I have done. The BBB, Consumer Financial
Protection Board and Amazon have already been contacted. The CFPB as you have not responded to either them or to the BBB, is getting ready to send the complain to the FTC,
who has the lawful right to termporairly or permanently remove your website addresses from the Internet to investigate any fraudulent activity as it appears others have had the same
complaint of fraud. This is now public knowledge and I am giving you one last chance before it is submitted to hunderds of thousands of users who then can forward to their own bulletin
boards and will appear on MAJOR social media sites and can even be released to the media. We may have to work on local TV first before gaining access to major networks.

Show original message

ralphb.[protected]@gmail.com
To:
Twitch Support

Sat, May 29 at 11:28 AM

Response from BBB of your NO RESPONSE
ralphb.harrell

ralphb.[protected]@gmail.com
To:[protected]@twitch.tv, Twitch Interactive Inc., Twitch Interactive Inc.

Sat, May 29 at 11:26 AM

The Better Business Bureau has made two attempts to contact the business regarding your complaint. (TWITCH.TV Corporate)
We regret to inform you that we have not received a response

_______________________________________________________________________________________________________

If there is no response to the Consumer Financial Protection Board complaint; I will have no choice but to recommend that
they forward it to the FTC for regulatory action.

Ralph Harrell
Mirador3906

Show original message

Twitch Support
Hi mirador3906, The Support Team cannot assist with most legal, copyright, or brand asset questions and concerns. We have compiled a list below of useful links that might help answer any questions you may have. Twitch Brand Assets(Twitch's Brand Assets)Twitch Trademark Guidelines(Twitch's Trademark Guidelines)Twitch Terms of Service(Twitch's Terms of Service) Twitch DMCA Guidelines(Twitch's DMCA Guidelines) If you require further assistance, please contact our legal team by emailing [protected]@twitch.tv Thanks f
Sat, May 29 at 9:02 PM

ralphb.[protected]@gmail.com
To:
[protected]@twitch.tv

Tue, Jun 1 at 2:19 PM

Show original message

ralphb.[protected]@gmail.com
To:
[protected]@twitch.tv,
Twitch Support,
Twitch Interactive Inc.

Wed, Jun 2 at 3:37 PM

I still have heard no word from your Fraud Department and in 48 hours will be passing along to the FTC as well
as over to millions of users of social media as to how this case was handled and the result. As Amazon owns you,
Corporate Headquarters will be contacted as well as to how different your customer support values are and how
you are possibly destroying their image as well as yours.

Show original message

ralphb.[protected]@gmail.com
To:
[protected]@amazon.com

Wed, Jun 2 at 3:38 PM

Complaint (MAJOR)

Show original message

Amazon. com
Hello from Amazon, You've written to an address that does not accept incoming direct e-mails, but we have provided links to help answer some common questions. Where's My Stuff/Order: http://www.amazon.com/help/wheres-my-stuff Cancel Items or Orders: https://www.amazon.com/gp/help/customer/display.html/?ie=UTF8&nodeId=201976... Problem with an Order: https://www.amazon.com/gp/help/customer/display.html/?nodeId=201945500 Marketplace Order Problems: https://www.amazon.com/gp/help/customer/display.html/?ie=UTF8
Wed, Jun 2 at 3:39 PM

Twitch Support
Hi mirador3906, As pointed out in my last message, the Support Team will not be able to assist with most legal, copyright, or brand asset questions and concerns. We have compiled a list below of useful links that might help answer any questions you may have. Twitch Brand Assets(Twitch's Brand Assets)Twitch Trademark Guidelines(Twitch's Trademark Guidelines)Twitch Terms of Service(Twitch's Terms of Service) Twitch DMCA Guidelines(Twitch's DMCA Guidelines) If you require further assistance, please contact our
Wed, Jun 2 at 6:58 PM

ralphb.[protected]@gmail.com
To:
Twitch Support

Thu, Jun 3 at 11:37 AM

I have contacted both the legal department and Fraud and have heard nothing from either.

Sent from Yahoo Mail on Android

Show original message

Twitch Support
Hello, My apologies for the difficulties, confusion, and misunderstanding here. We'll do our best to investigate further and sort things out if at all possible. Taking a closer look, I will note that the account from which you contacted us, while it does have a giftcard balance associated with it at this time ($25 USD), I am unable to locate any purchases originating from or associated with the account itself. As such, per the mechanics of Twitch giftcards, this indicates that the gift card was purchased el
Thu, Jun 3 at 12:38 PM

ralphb.[protected]@gmail.com
To:
[protected]@twitch.tv

Thu, Jun 3 at 12:40 PM

Sent from Yahoo Mail on Android

----- Forwarded Message -----
From: "ralphb.[protected]@gmail.com"
To: "Twitch Support"

Show original message

ralphb.[protected]@gmail.com
To:
[protected]@twitch.tv,
Twitch Interactive, Inc.,
Twitch Support

Thu, Jun 3 at 12:57 PM

I did not mean to insinuate the transaction originated from Paypal; I only gave it to you as an alternative to send me $25.00.
I cannot contact Paypal as they show no transaction.

As it is Fraudulent, I would be interested
as you appear to be more accommodative now you found the certificate is still worth $25. Are you not able to sell it or void it?

Sent from Yahoo Mail on Android

Received through my email adrress: [protected]@GMAIL.COM

SAMSUNG 86-Inch Class Crystal UHD TU9000 Series
Alexa Built-in (UN86TU9000FXZA, 2020 Model), Black
LED TV
Sold by: Samsung Store

If you use a mobile device, you can receive notifications about the delivery of your package and track it from our free
Some products have a limited quantity available for purchase.
orders which exceed this quantity will be automatically canceled.
We hope to see you again soon.
Amazon.com

This email was sent from a notification-only address that cannot
Your Orders | Your Account
Order #Order #[protected]

Thank you for your order. We'll send a confirmation when your order ships. Your estimated delivery date is indicated below.
won't be charged any extra shipping fees; your account would be billed once the order is delivered. If you would like to view the
status of your order or make any changes to it, please visit Your Orders on Amazon.com., 2021
formation Kindly call us @ [protected]
Your order will be sent to:
ROBERT BAILEY
481 N SHELDON RD
PLYMOUTH
MICHIGAN 48170
UNITED STATES
Inch Class Crystal UHD TU9000 Series - 4K UHD HDR Smart TV with
in (UN86TU9000FXZA, 2020 Model), Black
Samsung Store
Item Subtotal:
Shipping & Handling:
Order Total: $1797.00
If you use a mobile device, you can receive notifications about the delivery of your package and track it from our free
Some products have a limited quantity available for purchase. Please see the product's Detail Page for the available quantity. Any

As an amazon shopper who uses amazon frequently, I am appalled that amazon is selling the blue lives murder t-shirts if this continues I will be forced to use a different company for my many purchases. I am highly offended by this t-shirt! You are offending the people that serve and protect our communities and I have lost respect for you because of your blatant disregard for our officers!

The delivery service USPS that amazon uses to deliver packages do not deliver packages to address. We keep having to go to the USPS office to get our package. Why do you keep using USPS to send packages that do not fit in mail boxes? Please stop using USPS to deliver packages that they cannot deliver. We are paying for delivery to our address not to get it late and have to pick it up at a postal office.

Since April 2021, One- and Two-Day deliveries have disappeared from my account. They are always taking 4 or more days. Payment for prime membership, on the other hand, is ALWAYS processed on time. In other words, I am paying for a service I am not getting.

I tried calling/contacting Amazon multiple times to no avail: no one knew what was happening or simple gave me standard answers - which didn't address the problem: "you should wait 2 days for shipping, etc".

User e-mail associated with account is [protected]@outlook.com

I bought a pair of engine splash shields and a pair of fender liners on Amazon.com, April 5, 2021. The splash shields were listed as recommended as Amazon's Choice. I also bought 2 sets of clips recommended for use in installation of these parts.

It took time for me to get appointments for body shops to install them. Two shops said the shields and liners were not of first quality materials and would not fit my Toyota Camry LE 2014.5

The window of opportunity for return shows on Amazon's website as May 5, 2021. However if the products do not fit as advertised, there should be no such limitation. I demand a refund.

I spend lots of money supporting Amazon and I am appalled, insulted, and frankly feel discriminated against if your company allows the sale of this repulsive product (Blue Lives Murder shirt). I will pay off my account and boycott Amazon if your company continues to support this Disgusting repulsive T-shirt. My husband's family has seven police officers currently serving on the force and you have insulted them, insulted me, and insulted my family family, whom I will tell to also boycott Amazon.

To: whom it may concern.
I have been a customer for many, many years.
I was happy with the company store. I make a lot of purchases
Online. I have had the same login info forever. For an unknown reason
I was locked out about a week ago. I know it's [protected]@aol.com
And the password is connell. I can't believe I logged in wrong 3 times!
Now I am locked out! Unfortunately my email and phone on this is account are ancient and not in service at this time. I have had no reason to try and change them until now! And I have made 8 phone calls trying to resolve this issue. I have spoken to at least this many agents and one manager named anne today at 10am.
She called me a liar 3 times. She claims your internet co. Has no technical
Support, which I don't believe. She claims the systems are working fine.
She has implied that I don't know my login. Now
On 2 occasions I was able to answer all of your security
Questions and then 2 agents tried to reset my account and failed!
That's not on me.
Unfortunately the email and phone on this account are ancient and not in service at this time. Again I tried to get this resolved.
I couldn't remember the name of a charity I looked at weeks ago and
Only once? So I didn't qualify for them allow the agent to try to reset my acct!
I was told I could start over with a new account. This is not acceptable!
I need all my business history for tax expenses, etc.
Then I asked for a manger. I spoke to anne. Her responses were all scripted.
She has implied its all my fault?
1. I don't know my login that's why I was locked out.
2. I never answered all the questions this wk! Not once.
3. She said, if had of answered them correctly the problem
Would of been fixed. They tried.
4. There is no tech dept! Right.
5. No other managers above her to help! Maybe?
6. There are no glitches or tech problems!
7. When I reminded anne that had already answered the questions
Twice already. She said, didn't happen if I had of the problem would
Of already been fixed by the employees.

I don't like being called a liar. Anne keep saying this didn't happen,
That didn't happen. Implied or not, I am not a liar.
I have been a good customer and unless you fix this stupied
Problem. I am done and I am planning on filing more complaints.
People should what kind of you really have. I thought you were
Different! Other companies handle this kind of problem with ease
And professionalism.
I know it's all been out sourced. (your customer service dept.)
That's no excuse for unprofessionalism. You don't call customers
Liars!
Most can barely speak english and its obvious they have little training.
2 agents should of been able to resolve the problem.
The manager anne same problem. She said, she was not lying.
Most of these people first all lie about their names. Her name is not
Likely even to be anne!
The appropriate response would of been more like...
"I am sorry mr. Sessoms you are having a problem. I will get with some
One in management or our tech staff and help you resolve this
Issue. I see you have been with us along time. Thanks for being
Along time customer! As I see you aren't even trying to alter your acct. Only
Login. I don't see this as problem! We will be in touch."
Your employees are in serious need of more training in several different
Areas. If you want my business an apology is in order from anne!
And fix the login glitches.
Sincerely, byron sessoms

Instead of walking the 10 extra steps, the delivery person decided to leave it by the garage door instead of the front door!
I came to the door because the camera was busy. The truck was backing down the driveway and when I looked right and left not seeing any delivery, I then looked at the driver who began pointing towards the house but more towards the garage. Sure enough!
We have a front porch and a front door where most deliveries make it!
Please stop the laziness.
It could've sat there for days.
When I back out of the garage, i'm not usually looking for a small flat package!

There is a charge on my account that I did not request I would like for Amazon Prime charge to be remove or cancelled. I ordered some shoes and the next thing I know there is an Amazon Prime charge on my credit card.

Ordered on 5/19. I am an Amazon Prime member. At ordering was told the book would be here in 2 days. Now I see that it has not even been shipped yet and won't arrive until 5/28 - June 2. Why pay prime costs and get nothing for the extra money? Why tell a customer the wrong delivery information at ordering and then not tell them about a problem until it's too late to do anything about it except wait? The order # is ORDER # [protected].

I don't quite understand what keywords were inappropriate when advertising my book, Revealing God's Design with Love. Can you be more specific? Not sure what words to eliminate or change. I have sent this to my publisher, Destinee Publishing, to see if they can give me some input on your action to restrict my ads. Kent McClain

From: Amazon Advertising
Sent: Wednesday, May 19, 2021 2:28 PM
To: [protected]@tmoments.com
Subject: Your "RDG Keywords 43 understand and respond(1)" ad campaign has been moderated.

Amazon Advertising

Hello Sponsored ads - KDP,

Thank you for submitting your Sponsored Products ad campaign for review. Following an internal review, below is the status of your ads as per our Creative Acceptance Policies.

The following ads are non-compliant to creative acceptance policies :
• Your ad titled "Revealing God's Design with Love: What Scripture Tells Christians about Homosexuality and Gender Change" no longer complies with our current Creative Acceptance Policies. Specifically for the following reasons:

o Your ad is not appropriate for all audiences. To ensure a good customer experience, we reserve the right to restrict ads that contain elements that may not be appropriate for all audiences. This may include erotica; content on sexual preferences such as BDSM; incestuous relationships; sexual contact with person(s) under the age of 18; self-help content (such as dating, get-rich-quick, or weight-loss books); or content that promotes, endorses, or incites potentially dangerous or harmful activity.
The ASIN that needs to be corrected Is B07PFYCPB6.

To address the reasons above, learn more about Amazon's Creative Acceptance Policies.

Yours sincerely,
The Amazon Advertising Team

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Learn more about Amazon's Creative Acceptance Policies.

Yours sincerely,
The Amazon Advertising Team

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