Allstate Insurance

Re: The 1st Claim # [protected]

Claim number [protected]

Dear Allstate

We are very concern about this matter at hand, after reviewing the online report we notice the date of loss is not correct and picture from the inside of the garage where the mold was on the ceiling after being torn out which now shows roof dent/break in plywood damage/mold is missing. Which is now exposed and causing health issues. 7/26/2022 Gregg Boles came out and after reviewing all the visible damage, the bent gutter, mold he requested we have the molded damage ceiling tore out.

After finding someone reasonable we had it torn out. We then sent pictures to show the damaged areas and molded areas due to the tree falling on the roof. We have been working with many different agents

Crystal MCDANIEL Claim # [protected]

Stephanie Clark, Claim # [protected]

Gregg Boles Claim # [protected]

Dana Kidd Claim # [protected]

We have been spraying the molded area with bleach to kill the mold.

My husband and I are becoming sick with itchy eyes, congestion, coughing as well as our son who has asthma and our granddaughter is now coughing, now that we had the garage ceiling tore out that had mold on it.

I had it all covered when the adjuster came out, but as he requested so that all the damage could be seen, we had it tore out which now is wide open and mold spores are in the air and causing everyone in the house to become sick.

The correct loss date is

10/11/2020

The 1st Claim # [protected] Tree limb fell on roof during severe storm

We received this letter on 9/19/2022

As part of your claim, you have requested Allstate Vehicle and Property Insurance Company to provide coverage for your garage roof shingles and interior drywall containing cracks in the ceiling and mold. We are unable to provide coverage for this damage because of the following provision in your policy which states:

We protected the roof, we had it covered, and removed the tree, so that the tree/limbs would not fall on the house.

How do we do repairs and know that Allstate will reimburse us?

I emailed JIM WINTERS 10/29/21 trying to contact someone to come back out and look at the roof, after my contractor and another contractor came.

Per Raquel Ford

Allstate Vehicle and Property Insurance Company sent an email on 10/13/2020

1st adjuster that came out was MR. RICKY STRICKLAND

Per Mr. Strickland the contractor did a bad job and lied about putting down the rain and ice shield roof paper. He then pulled back a few pieces and said to look as he pointed to the area and said there is none there.

Due to Covid –19 it took some time for the contractor to come out.

After the contractor came and showed me what the rain and ice shield look like and He told me the adjuster was just doing his job placing the blame on the contractor.

Per contractor roofing materials on the undamaged part of the roof are correctly installed and not defective so the issue isn’t with installation or materials.

Since then, there have been 3 different roof contractors to give an estimate to repair and all 3 stated there is a Rain and Ice Shield on the roof. Since the roof is fairly new. The contractors stated there is a dent which is all that is needed on the roof to cause problems.

The roof was installed on 9/2013 with new plywood, water and ice guard, 25 years black shingles.

We spent $18,000 on framing and roofing repairs.

We have no control over tropical storms, hail, or tornadoes but we have covered the damage area.

We have always spoken highly about Allstate when we heard about other people home being denied we didn’t believe it. I have recommended Allstate to my family and friends.

I even convinced my mother to stay with Allstate after my father passed away, I felt like Allstate would not let us down.

Over 45 plus years Auto, Home, Rental Property and a Critical Illness policy I have trusted I was in good hands with Allstate.

At this point I'm very disappointed at the outcome, we have paid our monthly premiums for many years.

Alexandria Allen -Tyler

I am writing with respect to Allstate Claim:[protected], which concerns a car accident that took place on September 25, 2022. The accident took place as I was backing out of a parking spot and was blindsided by another car that was driving in reverse at a speed of more than 20 mph. When I was hit, this individual had already been driving in reverse for more than 50 feet, or almost the entire length of this parking lot. I had only backed up a few inches - I was not in the right of way, I sent records showing my car was still within the lines of the parking space when I was hit, which meant that the other driver - again driving at high speed for more than 50 feet - had also inadvertently swerved into an area where cars were parked. Also, because of the fact that he was driving backwards, I could not see his car coming as I would have if he was driving with the hood ahead of rather than behind the steering wheel. This was on a church parking lot where children and others were walking, and the driver's recklessness could have led to serious injuries to those on foot.

I explained all this to my adjuster, but he was utterly unable to grasp the recklessness of the other driver and the irresponsibility of backing up at high speed for more than 50 feet on a parking lot. Instead, he told me in our initial call that it "looked bad" that I had not seen this person coming, as I should have before I began backing up. He simply could not recognize that the reason I couldn't see him was because he was in reverse, and absolutely no part of his car was in my field of vision until the point where the back of his car collided with mine.

When the claim was resolved, my adjuster applied 80% of the liability to me, again on the basis that I should have seen the other driver in the "right of way" which, again, he had swerved out of.

I was able to receive damages on my car, and the damages to both vehicles were not large. However, I simply cannot accept a finding of 80% liability applied to me for the accident. It is 100% certain that the other driver's recklessness and irresponsibility both led directly to the crash (I was still essentially parked when I was hit), and it is also 100% true that if the deiver had been driving forward instead of in reverse, at high speed, the front of his vehicle would have been in my field of vision and I would have applied my breaks immediately.

I am generally very happy with my experience at Allstate and the quality of the personnel I have dealt with on all matters of my car and home insurance, with the exception of how this accident was reviewed and resolved. The adjuster was either unable or unwilling to consider the full context or the situation and the recklessness that led to the crash, and instead relied on a simplistic view of "right of way" which was not even supported by the facts.

I went online to get a quote to bundle my condo and auto insurance. I was asked detailed questions and provided my banking info after I was told I was insured by Allstate. Later I found out that Allstate wasn't going to insure me due to a couple of claims I had with prior condo insurance. I requested a credit back to my account for the initial cost paid upfront. Now I receive a letter from Allstate indicating I owe a balance.

The name is Peggy Schlenker. I was given a temporary ID card for the auto insurance with the temporary policy number [protected] with an effective date of Oct. 5, 2022. I was under the impression that the bundled insurance was cancelled. I refuse to pay the "unpaid" balance as I wasn't officially signed up. Please take me off your records as being insured by Allstate. You should have record of me since I signed up on your website.

I terminated my homeowner's policy with Allstate last year (2021) due to poor service. I submitted a claim of water damage in November of 2020 and the claims adjusted never showed up. I got a call from the adjuster in February of 2021 inquiring if I still had the water problem... and I hung up the phone up. The monthly cost for this policy was set up on auto draft from my bank account debit card ending in 8327. Several months after the policy was terminated I was sent a bill indicating that I owed $59 dollars due to an accounting error. I refused to pay this extra charge because it was not my fault that the accounting dept. made an error in closing out this policy that provided very poor service. In the meantime, a negative report was sent to the credit agency indicating that I was several months delinquent on this payment. This false negative payment report, caused my credit score to decrease 51 points! I truly do not believe that Allstate Insurance Company is at fault regarding this mistake but I do know that this happened due to poor personnel performance. Can you please investigate this issue and correct this error?

Several months ago I went looking for insurance to cover my home in the mountains of Colorado. Because I live in the mountains I know there are fewer insurance companies that will cover my home. Because of this in my original interview process I told Allstate that the home was located in the mountains amongst the trees which cannot be removed according to some of the required distances of some insurance companies. Removal of the trees would cost tens of thousands of dollars and would mean that I would have to remove trees from my neighbors properties as well as government properties behind us. I have however made MANY improvements to be able to resist and fight off fires. I included many pictures of the house that they would be interested in, showing the circumstances and what I have done to resist fire. So I repeat, I told them not to go any further if 1- they didn't ensuring the mountains or 2 - if these situation would prohibit me from getting insurance from them. The brokerage assured me that they could insure the house and indeed wrote a policy which I paid and all seemed OK. A short while later I got a notice that my policy was canceled for the very reason that I had tried to warn them about, but now of course I had canceled my other policy and transferred my cars and flood insurance to this company of Allstate. Now I will have two cancellations that were unnecessary and I'm hunting for insurance again. A little while after that I got a notice from my mortgage company that my flood coverage was only $10,000 and needed to be $250,000 (I told them to cover the minimum the lender required). When I called the brokerage they told me that instead of the several hundred dollars (I normally pay and originally did here) it would increase the policy to over $4000 to do so. Having a hard time believing this I started looking into the problem and found out that FEMA had indeed immensely increased flood policy costs. (Risk location Level AE = $3.6K to $7.0K) Being extremely frustrated I started doing homework and in a day or two I found a top rated company out of Utah that would indeed ensure it for $250,000 at a cost of $650. To be certain I am not a price shopper. (my previous insurer had screwed up my payments causing FEMA to cancel me and whose Home Insurer was no longer going to cover my location area) What I was looking for was one location for all of my insurance needs. What should be noted is in 50 some odd years I have never had an insurance claim. It was the change of the insurance agencies and availability that made me go hunting and I found ALLSTATE which I deeply regret and have since replaced.

The Estimate was done on September the 8th. (Claim#[protected]) I have called and email Mr. Fichman and the total loss Dept at [protected] and keep hearing the same old reason why this matter for the my truck is not settle. I have sent a copy of my title and still being asked the same question and being told that Mr. Fichman is not doing his part. I sent him Mr. Fichman a message on 10/04/22 and he called me on 10/05/22 stating that this would be taken care of by 1145hr central time. I checked the website and nothing was done as he stated. I called in to the total loss department and the rep called Mr. fichman and got his voice mail. The rep left a message telling Mr. Fichman to update his paperwork. I was ask t send a copy of my title in which I did. I'm trying to handle this matter on my own, but I can not get anything resolve.

On September 13, 2022 my car was involved in a traffic accident with your insured driver, James Talberth. James was at fault and cited for the accident. I have a claim number, [protected]. I was told to call Keith Roland at [protected]. I left many messages. I finally talked to him on September 28, 2022 and told me he does not do estimates. He told me to call Tamela Winston at [protected]. I did call that day, left a message and never heard back. I wrote to her on the Allstate website. No reply. I am running out of patience. I need an estimate from Allstate for the damages to my car from the accident that James Talberth caused! The car is not drivable, so the adjuster will have to come to my home. The car is in the garage. Please respond to me as soon as possible! Connie Gozdowski, 11 Homestead Place, Maumee, Ohio 43537, [protected], email [protected]@buckeye-express.com

I contacted your Shawnee Oklahoma Agents to insure a real estate investment property. I told them the residence had not anyone living in it for over 15 years and I would be totally renovating it. The agent told me no problem, wrote m a policy and shortly after I received a letter telling me I would be cancelled within 30 days because shingles were bad, siding was bad and debris was on the front porch. No Kidding this is a total renovation and I was in the middle of a tearout. Since I put a new roof on the property, replaced the siding, hauled off all debris, replaced windows, upgraded electric from knob and tube to 200 amp service and romex wiring, upgraded all sewage and plumbing. I was cancelled 9/16. I am a property investor in Northeastern Oklahoma and will never consider using all state again after the way I have been treated by this agent. I was very upfront about the description of my property and feel this policy was written in bad faith. I will share my experience with fellow investors in the groups I am part of. I know nothing can or will be done about my situation but wanted to share with you my frustrating experience.

On Sept. 20th, 2022, my vehicle was damaged by an individual insured through allstate insurance. The insured was towing a trailer on I-69 south in Harris County Texas and while driving, chunks of concrete were falling from the trailer. One of the concrete pieces fell from the trailer and struck my windshield causing it to smash. The insured stopped and he gave me his insurance information and TX DL info. I called Allstate and received claim number [protected] and was given agent Gretchen Harbison at [protected] and was told she would call me within 24 hours. I called back on Thursday Sept. 22 and was told my claim was transferred and nothing could be done because Allstate was unable to reach the insured person, Mr. Martin Afaro Lopez. I called again in Sept. 23 and was told the same thing and again on Sept. 26th. I can't reason with Allstate on how they will not inspect or take care of the insurance claim because they can't reach Mr. Lopez. They are not investigating nor trying to assist me in my claim and continue to stall because they can't reach Mr. Lopez. If contact can't be made, it should not be my, the customer's, fault and I have to drive around with a smashed windshield when they could be preparing to repair my vehicle. I have called Allstate multiple times to reason with them, but yet here I am just waiting and waiting because they can't reach their insured person. There should be a time limit as to how long I have to wait till action is taken to repair my vehicle.

I had an accident and no help from Allstate. They insurance my box trailer and when I had an accident didn't help me with my claim and with my storage fees. They kept changing my adjuster from state to state and giving me all different excuses and at the end they said that they wont cover anything. Where my vehicle is stored at is suing me for all the fees that they aren't paying.

policy number [protected]

mi nombre es nestor zumba escribo por que tengo muchas quejas resulta que el mes de marzo un carro me choco por atras yo no tuve la culpa ize el reporte todo lo que uno ase cuando ay un accidente rsulta que con el tiempo la aseguradora no me quiso y no quiere aserse cargo de nada los costos del arreglo del carro suman unos 3000 dolares esto es injusto que yo este pagando a tiempo mi aseguradora y cuando uno tiene un accidente no quieren ni ayudarte con nada ase unos meses en mayo basado al accidente tuve un complicasion con el motor tube que llamar una grua que me cobro como 180 dolares ise el reclamo a mi aseguradora y ashta la fecha no se me a rembolsado ni un centavo del remolque que clase de servisio es este se supone que estoy en buenas manos y estoy loas peores manos no se puede confiar en ud mis pagos asia la seguradora son a tiempo muy desepcionado de ustedes

nestor zumba

4450 n sawyer

chicago il 60625

[protected]

All state canceled my flood insurance. They claim they sent the bill in the mail. I never received the one letter in the mail so I am with out flood insurance. I have to wait 30 days for the insurance to pick back up. I can't believe in this day and time that they can't send an email or second notice prior to it being canceled. POOR CUSTOMER SERVICE.

My car was hit by someone whose insurance was Allstate. I have had the most frustrating and horrible time with their claims team trying to get my car fixed and a rental during that time. Even though starting July 14th, the Society of Collision Repair Specialists Executive Director Aaron Schulenburg said that Allstate is offering direct bill services for rental car coverage, I have been told multiple times that is not something they offer. Then before I got the rental car, there was no information provided on what rental car to get, so I asked for a comparable car to mine, Toyota Rav4. This was $35 a day, and then on the way back I called Allstate to see how the reimbursement works. They then informed me that I was only allowed a car that was $26 a day, which is not a comparable car and much smaller. I was told that I needed to go back to the rental car company and get a smaller car or I would be paying out of pocket. I have never had to deal with such terrible service and would never recommend having Allstate or dealing with them as a third party.

I have a broken refrigerator I called them to get it fixed I did not have a receipt I had to call costumer service to send me a copy. When I called allstates they told me they could not find my policy. I had to send them the receipt. They are telling me according to their policy it will take 2 days for them to even locate my policy or make a new one. In the meantime I will not have a refrigerator for 4 days.

Why did I by a protection plan that does not seem to be working correctly?

Watercraft

1. You must maintain at least the Required Underlying Insurance amount

listed on the Policy Declarations for Bodily Injury Liability coverage and

Property Damage Liability coverage for each watercraft owned by or

rented to an insured person which:

a) has inboard or inboard-outboard motor power of more than 50

horsepower;

Required Underlying Insurance Limits

Watercraft Liability

Craft 26 feet and over or greater than 50

horsepower (U.S. horsepower)

Bodily Injury $250,000 each person

$500,000 each occurrence

Property Damage $100,000 each occurrence

or

Combined Single Limit

$250,000 per occurrence

I recently helped my friend file an insurance claim on her homeowner insurance policy. After investigation on the claim, she was denied.

The denial came because over 12 years ago, my friend, Trina Franciscotty's, grandma, Louise Buczynski, passed away leaving the house in a trust to Trina and her sister and they did not transfer the policy to their names.

Basically the main breaker to the house blew and Trina is living in this house without full electricity, in one of the hottest places you could live, without an a/c unit, without basic ability to power a portable unit.

Allstate won't even give her a credit for paying on this insurance policy for 12 plus years so she can get this panel fixed or upgraded.

So, here she is, a 60 year old woman living in a house without basic electricity or any means to fix it because an insurance company that she has been paying into for 12 plus years refuses to cover anything due to the policy not being in her name. I know legally it is within your (Allstate) rights to deny the claim and you legally don't have to refund her money for the past 12 plus years of her paying into this policy, but really? You are so heartless as to deny a claim and leave her (Trina Franciscotty), living in a house that she has no means to fix this electrical panel on her own?

Shame on you. The policy has been paid every single year with not one claim against it and you won't even cover one thing that desperately needs fixing.

A basic human need, electricity.

I am thoroughly disgusted and will personally never recommend your company to anyone who owns a home.

Your motto "you're in good hands with Allstate" is a joke.

Your company has no human sympathy at all. Zero.

On Aug. 11, 2020 my car was involved in an accident with an Allstate client in a parking lot of a Jewel grocery story, at Lawrence and Central in Chicago. I was exiting the store in a thoroughfare lane when I was struck by a driver also exiting from an access lane.

I contacted my insurance provider, the other driver's provider (Allstate) and Chicago P.D. I explained I was exiting via a two-lane thoroughfare lane, focusing on what was going on in front of me (cars entering, pedestrians on the sidewalk that's bisected by the thoroughfare lane) and did not observe the other driver until she struck my driver's side front quarter panel.

Allstate has determined I'm partially at fault (50%) because I did not take 'evasive action' or provide proper lookout. I dispute this resolution as I believe my attention was properly focused. I feel that full responsibility is on the driver who struck me from the access lane.

I have had auto insurance with Allstate for many years (policy [protected]). In 2018, my son was driving his car, covered under my insurance, which resulted in a person saying they were hurt. I contacted Allstate in May 2020 to open a claim ([protected]) when they decided to sue my son and me. Allstate spent several weeks reviewing whether they would cover me or not. They determined that they would and hired a local attorney to represent me, Gary Montgomery. After almost two years, Allstate has now decided to sue me (thank you very much) so they can get out of representing me. As part of their lawsuit against me, they want me to pay their attorney fees when they made the decision to hire an attorney, not me. This has cost me thousands of dollars as I have had to retain an attorney to protect myself against Allstate. I have never been so disgusted with a company. Allstate promised insurance coverage and not only are they not providing it after they said they would -- they are suing me to pay for their decisions.

I was shopping for a quote online on August 15, 2022. I was then called by a very nice man who confirmed my information and passed me off to an agent. The agent became very rude and wouldn't let me speak when I told him that I had been quoted half the price that he was offering from a competitor. He was still yelling at me through the phone when I finally hung up on him.

I purchased Gap insurance through Allstate when I purchased my new vehicle. My car was totaled when a driver ran through a stop sign. The other insurance has already paid the $18000 towards my car. 60 days later I have still not heard from Allstate even after the credit union that holds my loan contacted them asking them to start the Gap claim. So today I took it upon myself to reach out to them. I felt like I was being treated like a criminal. #1 I was not at fault in this accident, so why are you treating me like I was? #2 you have already been sent all documents that you requested from me today, TWICE #3 this has already been a stressful enough situation to where I shouldn’t have to jump through hoops to get you to pay $1684.00. That’s what the insurance was purchased for. If you have no intentions of paying Gap claims then perhaps you should ask dealerships to stay using your company. I purchased this insurance so I could feel secure if anything like this ever happened. I’m 53 years old and never had to file an insurance claim before. Do what you are supposed to do. Pay the remainder $1684.00. Or fully refund my money that I paid you for the coverage