AliExpress — defective products on aliexpress
I bought 2 x 400w wind turbines on aliexpress. The supplier (ten high) sent me the goods. I confirmed the goods received and the money was released. Now, I checked the goods in the box and there didn`t appear to be any damage besides some oil covering the plastic.In order to fully check a wind turbine it must be installed, i. E mounted on a tower and connected through a series of wiring - not something you do on the spot.
Anyway, some weeks later when the wind turbines were installed, I discovered they were defective, one doesn`t work and the other has a defect with the nucleus and only produces 5 volts under any wind conditions. I have contacted the supplier no less than 50 times over 5 months and all he does is stall, saying, ` be calm, wait patiently, try doing tis try doing that, try disassembling this - a nightmare! Now he doesn`t respond any of my emails. So, I contacted aliexpress to help, afterall I chose this supplier through their service and they are responsible for their suppliers. But aliexpress seems to be a scammer as well as they take sides with the seller saying, you confirmed delivery. My response, ok yes I did confirm the goods were received but this is a warranty matter now, the seller promises to refund, replace or fix the goods for a 1 year warranty - something that isn`t happening. So, aliexpress does nothing if their suppliers don`t comply with their gauranties - what a scam! I was a platinum user at aliexpress now I won`t use thier services anymore - too many scammers involved for my liking.
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