Menu
Write a review
File a complaint
CB Online Shopping AliExpress Prepaid credit cards selectively no good at AlieExpress
AliExpress

AliExpress review: Prepaid credit cards selectively no good at AlieExpress

J
Author of the review
4:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I failed payment with an all good, verified prepaid Visa card 6 times the past week at AlieExpress checkout on an item I have been researching, comparing, price checking for 2 weeks.

The seller concerned, AlieExpress Help Centre autobot named ''Eva'' all failed to support or help in any constructive manner for 2 weeks. I requested to be connected with a real person or a supervisor with AlieExpress & nobody gets back to me for a week.

I have a feeling that somehow, someone was attempting to force me into using my personal credit card instead.

Blame me for using only prepared credit cards or giftcards for online shopping as a result of increasing & real online safety concerns. This is my choice. Business that does not like how I pay, no business to them from me.

Furthermore, I found the inability for me to use more than 1 prepaid card for a bigger price item at AlieExpress seems absolutely non-customer friendly & shopper hostile practise.

Last but not least, I posted 2 suggestions at AlieExpress regarding using more than 1 card per order & why they do not honor a good prepaid Visa. NO RESPONSE FROM ALIEEXPRESS AT ALL FOR A WEEK!

0 comments
Add a comment
  1. AliExpress Contacts

  2. AliExpress phone numbers
    Click up if you have successfully reached AliExpress by calling +86 571 8812 6600 phone number 90 90 users reported that they have successfully reached AliExpress by calling +86 571 8812 6600 phone number Click down if you have unsuccessfully reached AliExpress by calling +86 571 8812 6600 phone number 80 80 users reported that they have UNsuccessfully reached AliExpress by calling +86 571 8812 6600 phone number
    6%
    Confidence score
    China
    Click up if you have successfully reached AliExpress by calling +1 (408) 748-1200 phone number 0 0 users reported that they have successfully reached AliExpress by calling +1 (408) 748-1200 phone number Click down if you have unsuccessfully reached AliExpress by calling +1 (408) 748-1200 phone number 1 1 users reported that they have UNsuccessfully reached AliExpress by calling +1 (408) 748-1200 phone number
    USA
  3. AliExpress emails
  4. AliExpress address
    № 699 Wangshang Road, Binjiang District, Hangzhou, 310052, China
  5. AliExpress social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 07, 2025
  7. View all AliExpress contacts
AliExpress Category
AliExpress is ranked 7 among 1440 companies in the Online Shopping category