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Alice.nl reviews first appeared on Complaints Board on Aug 23, 2009. The latest review Terrible Customer Service was posted on Aug 23, 2009. The latest complaint Terrible Customer Service was resolved on Aug 23, 2009. Alice.nl has an average consumer rating of 5 stars from 1 reviews. Alice.nl has resolved 1 complaints.

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Alice.nl Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Alice ADSLTerrible Customer Service

1) Had Alice ADSL in Amsterdam most of 2008 - with various problems. The only response to email is that I need to call their 900# at 25cpm!
2) Tried to transfer my service to new address - Alice said it was not possible - no reason given.
3) Ask to have service disconnected & reconnected at new address with new phone number. I was told I had an outstanding bill for 120 Euros that was 9 months old -- what???
4) Called DEC 2 2008 to have service terminated 31 Dec. They said they needed 1 month notice -- what???
5) Finally got service disconnected 31-Jan but they charged me for the entire month of Feb --what????
6) Aug 2 2009 - still waiting on a refund after 8 requests!

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