Al Habtoor Motors
reviews and complaints

Service done:- 29th July 2023

Service team: Al Habtoor Motor - Al Groud Team Dubai

Customer Advisor:- Abin/ Arun

they have damaged the shark absorber and they put metal thread in the joint of the Bearing hub.

I will attach the photos.

Mitsubishi ASX 2017 - [protected]

I'm requesting to make immediate action.

also I'm looking for best solution as well.

Left the vehichle for a paid major service, only washed the vehicle and the undercarriage and wheel wells were not washed .and we pay for a full service? Even after informing the service advisor that it needs to be done well. The outcome is the same.

Pathetic. When i inform the advisor he says wait for another 20 mins we will get it done.

Why cant the supervisor chk it before delivery

I recently purchased a JAC JS4 car and unfortunately, my experience with it has been extremely disappointing and concerning. From the very beginning, I faced a major safety issue when the steering locked in the middle of the road while I was driving with my family. This incident was not only terrifying but also put the lives of my loved ones at risk.

After somehow managing to pull the car to the side of the road, I immediately contacted the company for assistance. They promptly arrived and took my car to fix the issue. Although I appreciated their quick response, I expected this problem to be an isolated incident that would be resolved permanently.

Regrettably, after just a month and the first service of the car, the same steering problem resurfaced. This recurrence has left me deeply concerned about the safety measures and reliability of the JAC JS4. As a result, I no longer have confidence in the vehicle's ability to provide a secure driving experience for me and my family.

The repeated occurrence of such a critical issue is simply unacceptable. A steering malfunction is a serious matter that compromises the safety of the driver, passengers, and others on the road. It is deeply distressing to experience the same problem even after the company had supposedly addressed it during the first service.

I urge the company to take immediate action to rectify this situation. This includes conducting a thorough inspection of the steering system to identify the root cause and implementing a permanent solution to ensure the safety of their customers. Additionally, there should be better quality control measures in place to prevent such critical issues from occurring in the first place.

As a customer who entrusted my family's safety to JAC JS4, I am greatly disappointed and concerned. It is disheartening to have to question the reliability of a vehicle that should provide peace of mind on the road. I sincerely hope that the company takes this feedback seriously, addresses the issues at hand, and prioritizes the safety and satisfaction of their customers.

Since day 1 after I bought Pajero I have technical problems with display, navigation, Bluetooth. Despite the fact they change, display problems continued. Apart from that, interior is extremely poor quality and plastic parts are falling apart. Management extremely unsupportive. Overall very, very bad impression, feel cheated, mistreated for money I paid for brand-new product disaster...

Dear Team,I got my new Mitsubishi ASX Signature edition 2022 Model on 19th of February.It was totally disappointing from the delivery experience which I got from the store where I was just given my papers loose and asked me to take the car without any proper handover or even without a proper guidance of the multiple utilities in the car .I had to get back to the agent each time for asking each and every time.

During my first service below 1000km at DIP Service center,I had raised 4 enquiries which were supposed to clear it.

1.Blind spot detection is not working properly for which the light blinks even when the car is not in blind position.2.Rear view camera position is not correct(Adjustment requirement)

3.A remote in the car which is of no use and not working from Day 1.4.Mirror Folding in top end edition is not available.

Responses I received.

1.Blind spot detection is not working properly for which the light blinks even when the car is not in blind position.

They accepted that part is damaged and needs to be replaced,We don't understand how a new on road car with less than 1 month has an option damaged.Accepting that we requested for replacing it which they mentioned will take time  as the part is not available right now and we asked to give a replacement until it is corrected.TThey accepted it.We received call even in the evening telling that replacement will be delivered in an hour,All of a sudden we got intimation that ,they managed to get part locally and its corrected and we can take the car.

We went and took the car and found its not corrected yet and has the same issue persisiting.We informed the service center about the same.They said will get back to us and it been almost a week and no response from them

2.Rear view camera position is not correct(Adjustment requirement)

The service center people didn't knew the adjustment and said they will call us and tell how to change it over phone and till now no response

3.A remote in the car which is of no use and not working from Day 1.

They said it's not working and they need to use a new app.Is it the customer's duty to figure out how it works and how it is to be corrected?.

4.Mirror Folding in top end edition is not available.

Paying an extra amount on top end vehicles means all the options available in a mini car are present.I dont understand this simple feature is not available in such paid top end signature edition

This is totally unacceptable about the response and service that I am receiving from your side.A totally disappointing sale happened due to which force me to not to suggest the vehicle or brand for any one.

Kindly look into the above mentioned issue do the needful to rectify it ASAP as the vehicle has not even completed a 1.5 month and customers has to such a big issue on the part you provided.Kindly note you might consider blind spot error to be not a big issue.We are driving on relying that this error can cause serious accident.So please look into these issues and let me know what can be done?.

Dear all,

I have Mitsubishi Eclipse cross and I booked my car service one day before when I reached at center there is only one staff and very long waiting no . The staff is not supportive al all . They told we can’t do anything so what is point to book appointment. This kind of service is not acceptable. They are wasting our time as we also work and very difficult to visit during working time . They should inform that there is shortage of staff .very bad service and even some staff is busy on mobile . Pls look in this issue .

Thanks

Mahavir -[protected]

To the top management:

Dear. Kindly note that I have booked and paid the 1000AED deposit for the new outlander E22 (2.5L 4WD 7 seater high line synthetic leather seats with sunroof) on 29/06/2022 ( Payment Ref: Q-[protected]) with Mr Adham Hatem at Mussafah showroom, now and after two and half months of waiting Mr. Adham told me that there will be a delay of 3 months more. The price will get increased by 15000 to 16000 AED which is totally not acceptable at all from my side, so please do your needful to arrange the vehicle with the agreed price as per your quotation as follow:

Vehicle Price after special discount 109,900 AED

Vat 5% 5495 AED

Ex Warranty 5y/150000 1942.5 AED

Service for 3 years 4410 AED

Total Price 121,747.5 AED

By the way, Mr. Adham offered me two options, 1St to get a refund for the 1000AED

2nd is to agree about the new price, which is two are not acceptable for me as I said earlier, I need the vehicle with the same price on your quotation. And Kindly note that there is nothing in the quote saying That the Prices are subject to change without prior notice, also be noted that the delivery should be at end of July 2022 which does not happen.

I am waiting for your positive reply.

Regards.

Mohamed Ahmed Osman

Mohamed.[protected]@hotmail.com

17/09/2022

I installed Carplay for my car EclipseCross2020 and in the same day thr team didnt know how to show me the options and how it works.

After I left I found many problems in the gps , voice and calls and I called many times and sent an email as well and no action taken .

I need an urgent solution for my ptoblem otherwise I will make acomplaint to customer rights and refund my money

I bought a car in Feb 2021, Pajero 3doors V8, including the insurance to Sheikh Zaied Road showroom in UAE, car to go in the desert as explained to the seller.
It was never mentioned that the insurance sold as a bundle was not covering off-road and the document given to support the insurance was not detailled at all. I get a car accident in the desert... the car is under wreck. We have discovered that the car was not insured thank to the non professional service provided by your team at the workshop and I had to cover the loss. now I am asking for the reimbursement of the remaining time the insurance is not necessary and the insurer is telling me that I need to contact the seller as the insurance was given for free to Mistubishi while on the insurance document it is written 2100AED. Honestly, you drive me crasy for the money you are doing on my back. This is not acceptable at all from a company like Mitsubishi. I am really desappointed with the service rate that I have received.

Very poor service. My vehicle was given to Al Habtoor motors a month ago after an accident through my insurance. There was no work carried out for almost 20 days and when I escalated the issue to my insurance after their intervention the work started.

There was no proper response on when the vehicle will be ready and whenever we call we dont get any response. Still I have not got my vehicle its more than a month

Overall very bad and pathetic service

My car is in waranty from al habtoor motors. 18th of august my cars radiator fan motor was not working. I gave car to service center for repairing or changing the motor, but still they did not solve the issue, and not giving proper service or response, just answering we placed the order and mail. 4 days already gone. I am doing sales job, without car I cannot survive, please put any temporary fan or any other replacement car for use.
My car is in waranty thats why they are not giving good service.
My car mulkia, and service order paper is attached.
Regards:
Shakeel sultan
[protected]

I have been calling for more than ten times, but nobody seems to bother and answer the phone. Very shameful of you! The phone operator and be busy once, twice, thrice, not all the day.
I have been waiting for an update about my JAC car, but nobody has contacted me. The car is brand new (just finished 10, 000 km) and is having oil leak from the oil tank. You do not understand that because of this inconvenience, I have to rent a car to go to my work everyday and it is your responsibility. This is my third visit to the workshop because of defective manufacturing problems in the car while the car has not finish 1 year. Is this normal? Who is responsible for this inconvenience? Who is going to pay for the car rented because of this inconvenience? Who is responsible for all this extra money paid by me because of a defect in the car that has cost me more than 700 dirhams so far (paid for taxis and rented vehicles) ?
Will you be professional enough to refund me for my losses simply because I bought a new car from you that is supposed to have no problems at all?
My contact number is the following:
[protected]
My email address is
[protected]@yahoo.fr

My cherry is having cut off problem and hesitation and I took for fixing to Sharjah service center three times and still it has same problems . All three times I have been charged for parts and service . The problem it's clear and they can't fix it but they keep charging me heavy fee and left with out explanation . For the last service the center kept my car for two weeks and return the car with out rectifying the problem and charged me almost AED 4000.
I would like to get explanation why I have been treated like that .

I have given my car for normal service 30k in mussafah branch on 08.12.2020 9am. I got the car 09.12.2020 02:30 pm. I would like to express my disappointment from your unsatisfactory level of service. The car was delivered to me in an unclean condition. I expect much more from a reputed company of your standard. And I would like to know the reason it took so long for the normal service. I had also taken appointment for service.

I have a full history of service at your shop last maintenance was before 3 months and today suddenly while my wife is driving she lost the breaks there were no breaks at all Thanks God it was moving slowly so she could stop it using the hand break and hardly the breaks I need to know how this happened with full services at habtoor since I purchased the car all maintenance done in habtoor this is a big issue I need to know how and who is the responsible for this huge and bad unacceptable issue I will bring now
to algharhood service center
[protected]

Horrible experience.
There is a noise which has been irritating me since i bought the car but seems like no one is actually bothered to resolve it.have been contacting and sending email butno response.
Was told issue would be resolved when i give it for service but nothing really happened..i got back the car in same way as i gave it and was told to observe..obverve what as i have been observing it for past months and was expecting to have it sorted by now..
Worst experience with a company wherein no one is bothered to help

I bought a Pajero (3.5Litres) car in July 2015 with 5 years warranty on the car. Now, when I raised a warranty claim for non-functioning of side mirror, the claim was rejected by Al Habtoor stating that they had approached Auto Millennium Group who has provided the extended warranty cover to them and the claim has been rejected by them. The reason for rejection is that the car was not serviced in timely manner.

I raised this with Al Habtoor and Auto Millennium stating that the car was regularly serviced at Al Habtoor authorized service centre. Further this breakdown is no way related with servicing of the vehicle and they had replaced the other side mirror around six months ago with no problem.

The decision of Auto Millennium has not changed yet.

I consider this to be a breach of service by Al Habtoor who sold the car with 5 years warranty contract and the Al Habtoor should consider replacing the side mirror and any future claim under 5 years warranty provided by them.