Menu
Register
Write a review File a complaint
Premier Auto Center Customer Service Phone, Email, Contacts

Premier Auto Center
Reviews and Complaints

Premier Auto Center's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.premiercarz.com

Learn how the rating is calculated

1.1 10 Reviews 16 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Premier Auto Center Reviews 26

ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Premier Auto Center I can't believe it, but my coworker got scammed big time by Premier Auto Center

I can't believe it, but my coworker got scammed big time by Premier Auto Center. They sold him a total lemon of a car for a whopping 17k! Can you believe that? It's outrageous!

Read full review of Premier Auto Center
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Premier Auto Center I'd totally give it a bad rating if I could

I'd totally give it a bad rating if I could. They totally took advantage of my situation 'cause I ain't got no pay stubs, but I do have some income. They tried to stick me in a car that was like 10k more than KBB, then lowered it to 5k more than KBB. And then they tried to get me into a payment that would cost a whopping 46k for a 20k car. Like seriously, I'd be stuck with a car worth less than what I owe. Don't even think about doing business with them. They ain't really "For the people."

Read full review of Premier Auto Center
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Premier Auto Center This place is just plain ridiculous!

This place is just plain ridiculous! Their service and communication are terrible, and their customer service is just awful. I wouldn't even recommend this place to my worst enemy. The manager there is so rude and unprofessional, it's unbelievable. And don't even get me started on their employees - they're completely unskilled and dishonest. When they picked up my car from the mechanic shop for a small repair, they not only took it apart unnecessarily, but it also took them a whopping 8 weeks to complete the simple job. And to top it all off, they ended up ruining my car.

Read full review of Premier Auto Center
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

Premier Auto Center I dunno if it's new Staff or somethin'

I dunno if it's new Staff or somethin'...after readin' these HORRIBLE reviews. I went to Preimer on 10/15/2022. The minute I arrived a salesman *** greeted me before I really got outta my car...I told him I use to be a finance mgr at a new car dealership and please don't bs me. I tell ya that was the best customer service experience I have had in a long time. Yes, I will refer my friends...I do no that 1st impressions says a lot...Oh, a mgr named *** came out and introduced himself...Bottom line they went beyond my expectations...

Read full review of Premier Auto Center
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Premier Auto Center Stay away from Premier Auto Center!

Stay away from Premier Auto Center! I heard their ad on the radio and thought I'd check out their cars. But guess what? They make you give them your info just to see what they have in stock. No thanks! I'd rather go somewhere else. And now, they won't leave me alone! I told them I'm not interested anymore, but they keep bothering me. If this keeps up, I might have to take legal action. They don't even deserve one star, but I have to give them something to write this review.

Read full review of Premier Auto Center
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Premier Auto Center This place is a total joke with their over-the-top advertising

This place is a total joke with their over-the-top advertising. Their ads are so far from reality, it's like they're telling a big fat lie. I went there and one of their employees took my driver's license and accused me of lying about it in front of a bunch of people. They even went after my references for a loan before I even left the parking lot to buy a car. It's the most absurd business I've ever come across. If my identity gets messed up in the future, I'll blame this sorry excuse for a company and make sure everyone knows about it. I'm never going back there again.

Read full review of Premier Auto Center
Hide full review
ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more

Premier Auto Center Don't give them any of your info!

Don't give them any of your info! I was checkin' out newer cars and had to leave my contact info just to look at their cars online. We decided it ain't the right time for us to buy. Since then, I've gotten so many calls every few days. I've asked 'em over and over to take my info off their list, but they keep sayin' they don't see that noted. I've even had to block a bunch of numbers hopin' they'll stop botherin' me. I don't know how many more times I can say I'm not interested and please stop harassin' me. My next move is to see if there's any legal options to make 'em stop botherin' me.

Read full review of Premier Auto Center
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

Premier Auto Center I bought a car from Premier Auto Center thinking that even though it's used with around 30,000 miles, it was thoroughly inspected and tested

I bought a car from Premier Auto Center thinking that even though it's used with around 30,000 miles, it was thoroughly inspected and tested before being sold. But since I got it, I've had a bunch of engine and mechanical issues. I had to get a new battery and even replace the whole AC compressor because my car wouldn't start anymore. I also had a professional check it out, and that's when I discovered that the car actually had a completely rebuilt engine. Why would a car with only 30,000 miles need that? It's pretty obvious that the dealership knew about it. I don't get if it's just carelessness or if they're just trying to sell any car to customers. Either way, I won't be going back or recommending this place to anyone. "For the People," what a joke.

Read full review of Premier Auto Center
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

Premier Auto Center False advertising!

False advertising! False advertising! False advertising! False advertising! False advertising! False advertising! Bait and switch! Bait and switch! Bait and switch! These are the oldest tricks in the book used here all over multiple station radio ads and elsewhere. Hey ***, what is worse than driving a poor old car you hate? Answer: Having to hear your lies on radio commercials while driving the car I hate. Instead of the "Everybody approved with bad credit for $.10, or $1.00" (I guess *** the millionaire had to up the down payment price from 10 cents to one dollar due to gas prices, and maximize profits), I was offered $2,500-$5,000 down, with $500-700 per month payments. This is the reality for average consumers like myself coming in here and wasting time with the application process. I am an independent contractor who showed proof of $700 average weekly income, with bank statements to back it up, and a 460 credit score. I was also offered W2's from last year with $38,000 annual income. So, if you don't have bad credit, you can probably work a deal here, unless you are an independent contractor. Buyer beware! Consumers beware! Do all your research as the general rukle of thumb in bad credit auto loans is you have to put down $[protected] cash for a down payment, and the worse your credit score is, the higher the monthly payments will be, end of story. The best way to buy a pre-owned vehicle and save the most money is to buy from private sellers only and shop around.

Read full review of Premier Auto Center
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Premier Auto Center I never seen such bullies in my life

I never seen such bullies in my life. I was there with a female friend to give advice on her situation. My friend brought in her Cadillac Escalade, which was in bad condition. She wanted to trade it in, but they already picked out a car for her. They said it was the only one in her budget, around $25,000. The car they picked was a Fiesta and they are trying to charge her a lot more. It doesn't make sense to me. I saw a car for $20,000 that was much better. They told her she couldn't get any other car from their lot. She drove it home and the next day the check engine light came on. The following afternoon, when I tried to shut the door, it came off completely. We brought it back and she asked for her Escalade back, but they said it was already at the auction without a title. They said she can't have her car back because she signed the paperwork. They are just money hungry and terrible people. I read a review about someone who works there and he lied about being from the North end of town. I asked him about good pizza and he gave a wrong answer. They are all liars. I would never buy a car from these scumbags. I feel sorry for my friend and hope this review helps others avoid them. My brother was a car salesman and he talked about preying on women. It's sad but true. The owner's name is *** and he sounds like a slime bag on the radio. Just give the woman her car back. She only had it for a week and had problems within three days. If you read these reviews, consider giving the Escalade back. Have some heart, it's Christmas time. These people you're screwing over are hard-working. This is your chance to redeem yourself.

Read full review of Premier Auto Center
Hide full review

Premier Auto Center Complaints 16

ComplaintsBoard
N
3:08 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I found out they sold me a car with 3 bad tires worn to the point that all 3 need replacement less than a month after purchase. They are at 2/32. When I asked they said it's not covered! They are so shady. I have tried contacting supervisors but no luck. The owner responded to my Google review to contact them to resolve the issue. I have called 5 times in...

Read full review of Premier Auto Center
ComplaintsBoard
S
12:07 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello, so I have tried resolving this w te company several times. These people sold me a 2020 fire Edge, very nice vehicle. Went above and beyond to get me in this vehicle a little mire then I have ever seen. Then the next day it was just one thing after another that they obviously had forgotten in there part. Meaning they would probably get in trouble if...

Read full review of Premier Auto Center
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Premier Auto Center I bought the 2017 Altima from Premier Auto Center and the sales guy told me that the passenger side mirror wasn't working, but they ordered the

I bought the 2017 Altima from Premier Auto Center and the sales guy told me that the passenger side mirror wasn't working, but they ordered the part and said it would be replaced on Monday, August 8, 2022. We've been trying to get in touch with the dealer and the guy named ***, but they haven't responded all week. We've been trying to contact them to fix the mirror problem they promised to fix. We just want them to fix the problem like they said on August 4, 2022.

Read full review of Premier Auto Center and 2 comments
Hide full review
2 comments
Add a comment
K
K
K. Barton
Verified customer This complaint was posted by a verified customer. Learn more

Purchased vehicle from this dealer, first time buyer, previously working at a dealer i figured they would properly inspect vehicle prior to delivery. During test drive I mentioned to sales guy that tire light was on and he stated he would have them check it. While signing paperwork an attendant came and grabbed keys to vehicle to check car prior to me taking vehicle, attendant was not gone for more than two minutes before returning with keys and i even made a comment "already" as in he's back already and he just walked away. Sales guy never once went around vehicle with me and seamed like he just wanted me out with whatever car asap. After paperwork all done came out to car parked by the doors and tire light still on, i mentioned to sales guy and he told me just take it to Discount Tire and get it checked, thrown off by the remark being tired and hungry I just drove off and went home to rest. Being a Saturday at this time Discount Tire was closed and was not open on Sunday. Went to work Monday and felt a little weird while driving to work on the freeway, decided to get tires checked after work at Discount Tire and was informed left front tire was at 74psi left rear was at 72psi right front was at 94psi and right rear at 78psi with both front tires being recommended due to thread depth. Informed sales guy about tire pressures being infuriated about how could they let a vehicle leave the lot in that condition and I could have had a blowout i forgot to mention about the thread depth. After a few weeks i was washing the car and remembered about thread depth and mentioned to sales guy and what they could do to make it right and he just keeps on back tracking and trying to put it on me and catching him in his own lies. All i want is for my vehicle to be safe to drive to and from work on something that should have been taken care of in the first place.

S
S
S. Kris
Verified customer This complaint was posted by a verified customer. Learn more

I perchrused my car from premier on October 22nd, when the vehichle was test driven with sales man *** in the vehichle who heard the sound. We still decided to take the car and the sales man signed off that the sound would be fixed throgh MPG automotive as that is the company they have a contract trough. I took my vehichle in twice for the same noise and after it was worked on both times the noise was still there, i then went in three times for oil changes and had complained eachtime about the noise and how i'm still hearing it but MPG never set an appointment just simply ignored me. After months of not getting anywhere i contacted *** to let him know it still has not been fixed, he the pointed me to firestone because premire was planning to drop MPGfrom their cotract because they have had repeaedhstory of not fixing the cars that were pointed there by premire as claimed by *** Fudge. At this point i took my car to firestone twice, the first time they said the sound could be the rack in pinion, they secound time they said it was a strut but they could not service they car because struts are not covered by the warrenty. At this point i told *** it needed to be fixded he has now waited two weeks to solve the problem and is now saying they are notrelible for the noise on the car.

Is Premier Auto Center Legit?

Premier Auto Center earns a trustworthiness rating of 83%

Highly reliable. Use their services with confidence, yet trust but verify.

Our conclusion: ComplaintsBoard rates Premier Auto Center highly, which means their services are pretty reliable. Despite this, their 0% complaint resolution rate raises questions. We recommend users check reviews and complaints about Premier Auto Center to understand what to expect from them.

Premier Auto Center has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Premier Auto Center's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Premiercarz.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Premier Auto Center's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 10 complaints being resolved.
  • There was some difficulty in evaluating or examining the information or data present on the premiercarz.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Premiercarz.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The premiercarz.com may offer a niche product or service that is only of interest to a smaller audience.
  • We detected that premiercarz.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
  • Premier Auto Center protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

Premier Auto Center I went to Premier to get a car and I gave them 1500 as a down payment

I went to Premier to get a car and I gave them 1500 as a down payment. But they couldn't approve the deal because they couldn't confirm my job after 2 to 3 weeks. The dealer asked for the car back, and it took me about a week or two to return it to the dealership. Now, the dealership won't give me my down payment back even though we didn't make a deal and I returned the vehicle.

Read full review of Premier Auto Center
Hide full review
ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more

Premier Auto Center Premier Auto Center sold me a car that had obvious issues, and they didn't provide any warranty

Premier Auto Center sold me a car that had obvious issues, and they didn't provide any warranty. They assured me that I could remove my cosigner within six months if I made timely payments, but that turned out to be false. They also promised that I could trade in the car after six months for a better one with lower payments, which was another lie. Now, they refuse to take the car back, not even for a trade-in. This company tricked my younger sister into buying a vehicle.

Read full review of Premier Auto Center
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

Premier Auto Center I bought a car from Premier Auto Center thinking that both my daughter and I had credit scores in the mid-600s and that the interest rate would

I bought a car from Premier Auto Center thinking that both my daughter and I had credit scores in the mid-600s and that the interest rate would be 3.98%. We were signing the papers at 9 o'clock, even though I mentioned not feeling well and wanting to continue the next day. Later, I checked the paperwork and noticed that the interest rate was actually 13.98%. I went back to Premier Auto because that wasn't the rate I was told. I couldn't agree to paying more than half of the purchase price in interest. I talked to the finance guy, and he said, "Sorry, the deal is done." I was deceived into buying a car under false pretenses and in a confused state of mind. Additionally, they claimed to have searched 40 financial institutions to find the best rate, but he admitted that he only looked at a few when I spoke to him on April 11, 2022.

Read full review of Premier Auto Center
Hide full review
ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more

Premier Auto Center I went to Premier Auto Center and had to buy a car right away because of personal stuff

I went to Premier Auto Center and had to buy a car right away because of personal stuff. I test drove it, didn't turn on the radio. I noticed it kinda pulled to the left. I bought it and took it home. Later, I saw the battery had acid on it, both front speakers were busted, and the pulling got worse. The AEB sensor goes off for no reason now. Once, the car stopped in traffic because of the AEB. I have a kid and this car is dangerous! When I took it back within the 3 months for fixes, the mechanics said they checked and fixed it, but they didn't do anything or said it was fine.

Read full review of Premier Auto Center
Hide full review
ComplaintsBoard
K
Verified customer This complaint was posted by a verified customer. Learn more

Premier Auto Center I bought a 2018 Honda Civic from Premier Auto Center

I bought a 2018 Honda Civic from Premier Auto Center. I left the dealership late at night after finishing all the paperwork. The next day, I realized that the AC only worked on the passenger side of the car. I called the salesman, whose name I won't mention, and he didn't take my concern seriously. I requested to speak with a manager, but unfortunately, I never got the chance. I also asked for someone to call me back, but I never received a response. Eventually, Sawyer contacted me and directed me to a third-party service provider to fix the AC issue. However, due to conflicting schedules, it took a while for me to bring the car in for repairs. The third-party service provider, Firestone, wasn't very helpful and caused further delays in the repair process. They needed approval from the car dealership, which they eventually received. They claimed to have fixed the AC, but it only improved slightly, as they only applied a temporary solution. It turns out that the AC compressor is leaking in two places. I believe that I shouldn't have to pay for this repair, as I initially requested it to be fixed within the first week of purchasing the car. It has now been four months, and the AC is still not working properly, especially with the leak, which is quite inconvenient considering the scorching 113-degree weather in Arizona.

Read full review of Premier Auto Center
Hide full review
ComplaintsBoard
P
Verified customer This complaint was posted by a verified customer. Learn more

Premier Auto Center I bought a used car from Premier Auto Center and knew it wasn't brand new

I bought a used car from Premier Auto Center and knew it wasn't brand new. When I went to pick it up, I noticed a plastic piece hanging down from the front end. They said they would order the parts and fix it, but I had to wait for about 2 weeks. Finally, they called me back and said it was done. I went to pick it up and it looked alright. However, when I started using it, I realized they had just taken off the plastic piece without replacing it.

The problems started a few days later when I was driving on the freeway and the car suddenly lost power. I had to pull over and then I noticed steam coming out from under the hood. The check engine light came on and it showed that the car was overheated. I had to call my insurance for a tow to the dealer. When they inspected it, they gave me a quote to fix it and mentioned that it seemed like the car had been in an accident before because the core of the car was bent and the hoses and radiator were all damaged.

Now, I'm getting the runaround from Premier Auto Center.

Read full review of Premier Auto Center
Hide full review
ComplaintsBoard
S
Verified customer This complaint was posted by a verified customer. Learn more

Premier Auto Center I bought a 2018 Maxima from Premier Auto in 2020

I bought a 2018 Maxima from Premier Auto in 2020. They told me it had a lifetime maintenance package with MPG. When I scheduled my first maintenance, they sent me to Firestone. But when I went for my third maintenance, Firestone said they only provide one year of maintenance. I contacted Premier Auto for an explanation, and they said Firestone no longer honors the lifetime maintenance. I bought the car from Premier Auto, so they should honor it. I asked to talk to a manager, and they said one would call me back, but no call. I went to their lot two days later, and they said a manager would call, but still no call. I went again and talked to the salesmen who sold me the car. He said he didn't know about the changes and that a manager would call. Finally, I got a voicemail from the manager saying they canceled the program. I really need to speak with someone.

Read full review of Premier Auto Center
Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

Premier Auto Center I bought a 2015 kia optima hybrid from premier on Nov 16

I bought a 2015 kia optima hybrid from premier on Nov 16. When I took it home that night, I noticed it said the car wasn't in park when it was placed in park. I contacted my salesperson and they sent me to brakemasters. They couldn't fix it, so the dealership took over and tried to take it to a kia shop to deal with it. I got the car back on Dec 20, after being told everything was good to go. On Dec 22, I was at a dog park with my dogs when I tried to start the car to leave. All the warning lights came on and it wouldn't start. They took it back again. It's now Jan 17, and I haven't received any updates on the car. I've only had the car for less than 5 days and I just want my trade-in back. I can't even explain how much regret I have from making this purchase. It's not just buyer's remorse, it's the whole situation. My 3k little Ford gave me minimal problems and had great gas mileage, and now I'm stuck with a second loaner and a car payment for a car I've barely used.

Read full review of Premier Auto Center
Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more

Premier Auto Center On 08/30/2022, I purchased a Dodge Ram 1500 Longhorn 2020 truck from Premier Auto Center

On 08/30/2022, I purchased a Dodge Ram 1500 Longhorn 2020 truck from Premier Auto Center. On September 4, I noticed a noise coming from the truck when I started it. I tried to return the car within the 3-day grace period, but I was unable to do so. I contacted my financial bank, Ally Auto, and they informed me that the sale could be voided if the general manager canceled the purchase. However, when I spoke to the GM, they claimed that Ally Auto had lied to me. As a result, I had to send the truck to the shop, where it has been for over 2 months. Despite not having the truck, I have been making my payments regularly.

The general manager showed no concern for my situation initially. Eventually, they agreed to provide me with a rental truck for a short period at no cost. It turned out that the exhaust manifold of the truck was split in two, rendering it undriveable. I was informed that the required part was not available nationwide. Unfortunately, the rental truck was taken away from me. I felt pressured to purchase a truck that had not undergone proper inspections before being sold to me. I believe that Premier Auto Center was aware of the truck's issues but still sold it to me for an inflated price of $37,800, including warranties. Furthermore, I suspect that they used my credit to cover the costs of repairing a faulty truck, charging me an excessive amount.

Overall, my experience with Premier Auto Center has been extremely disappointing. The lack of concern from the general manager and the issues with the truck have caused significant inconvenience and financial strain. I would not recommend this dealership to anyone looking to purchase a vehicle.

Read full review of Premier Auto Center
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

Premier Auto Center I got a car on August 5th, a 2019 Dodge Journey from Premier Auto Center

I got a car on August 5th, a 2019 Dodge Journey from Premier Auto Center. They said the car was in real good shape. I had it for like 3 weeks and then it started having problems. There's a bunch of issues with it and I told Premier about it. They sent it to their mechanic shop, but they couldn't figure out what was wrong. So I took it somewhere else to get a diagnostic test, and they found even more problems that Premier still hasn't fixed. I bought the car to use for work, but it's been nothing but trouble. It's even cost me some jobs. I've had to spend extra money trying to fix it too. I went to Premier Auto Center in November, but they just gave me a bunch of lies and no real help. I went back in December and got the same lies. I'm feeling really desperate because of this situation. Premier Auto Center lied about the car's condition and they're not helping me fix all the problems with it.

Read full review of Premier Auto Center
Hide full review
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more

Premier Auto Center I bought my car from Premier on October 22nd

I bought my car from Premier on October 22nd. During the test drive, the salesman, ***, heard a sound in the vehicle. Despite this, we decided to go ahead and purchase the car, with the understanding that the sound would be fixed through MPG Automotive, the company they have a contract with. I took my car in twice for the same noise, but even after the work was done, the noise was still there. I then went in three times for oil changes and each time I complained about the noise, but MPG never made an appointment and simply ignored me. After months of getting nowhere, I contacted *** to let him know that the issue still hadn't been resolved. He then directed me to Firestone because Premier was planning to end their contract with MPG due to their repeated failure to fix cars referred to them by Premier, as claimed by *** Fudge. At this point, I took my car to Firestone twice. The first time, they suggested that the sound could be coming from the rack and pinion. The second time, they said it was a strut, but they couldn't service the car because struts are not covered by the warranty. I told *** that it needed to be fixed, but he has now waited two weeks to address the problem and is now saying that they are not responsible for the noise in the car.

Read full review of Premier Auto Center
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

Premier Auto Center I bought a car from Premier Auto Center, my first time buying a vehicle

I bought a car from Premier Auto Center, my first time buying a vehicle. I used to work at a dealership, so I assumed they would inspect the car before delivering it. During the test drive, I told the salesperson that the tire light was on. He said he would have it checked. While I was signing the paperwork, an employee took the keys to check the car. They were only gone for a couple of minutes before returning. I even commented, "Already?" because they came back so quickly. The salesperson never walked around the car with me. It seemed like he just wanted me to leave with any car as soon as possible. After all the paperwork was done, I went out to the car parked by the doors, and the tire light was still on. I mentioned it to the salesperson, and he told me to take it to Discount Tire to get it checked. I was thrown off by his remark because I was tired and hungry, so I just drove home to rest. It was a Saturday, and Discount Tire was closed. They were also closed on Sunday. On Monday, while driving to work on the freeway, I felt a bit uneasy. After work, I decided to get the tires checked at Discount Tire. They informed me that the left front tire had 74psi, the left rear had 72psi, the right front had 94psi, and the right rear had 78psi. Both front tires were recommended for replacement due to low tread depth. I was furious and informed the salesperson about the tire pressures. I was angry that they let a car leave the lot in that condition. I forgot to mention the tread depth issue. After a few weeks, while washing the car, I remembered the tread depth and brought it up to the salesperson. I asked what they could do to make it right. However, he kept backtracking and trying to blame me, even though I caught him in his own lies. All I want is for my car to be safe to drive to and from work. This should have been taken care of in the first place.

Read full review of Premier Auto Center
Hide full review
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more

Premier Auto Center On August 29, 2022, my daughter went to Premier Auto Center in ***, AZ to buy a car

On August 29, 2022, my daughter went to Premier Auto Center in ***, AZ to buy a car. They said her credit score wasn't good enough, so they called me to be a cosigner. The salesman, ***, told me that if my daughter made six payments on time, I wouldn't have to be a cosigner anymore. He said the payments would be around $373. He brought the papers to my work for me to sign, but I was busy and didn't read them first. Later, I looked at the papers and found out that the $373 payment was actually every two weeks, making the total monthly payment $747.44. The interest rate was over 11%, so I would end up paying $56,000 for a car worth $22,000. The car was financed by Regional Acceptance, and they said I would be a cosigner for the whole contract. They wouldn't cancel the contract even though the dealer used deceptive practices. I also found out that Premier Auto Center -*** listed me as the buyer on the paperwork. I checked the Car Fax and saw that the car had been in an accident on March 19, 2022. I took the car back to Premier Auto Center - *** and talked to the sales manager, EJ Young, on September 1, 2022. I told him I wanted to return the car, but he refused, even after I explained all the deceptive tactics they used to sell it. He said Arizona doesn't have a "cool off" period for car purchases, so you can't change your mind within 72 hours. I just want to return the car and have all the credit inquiries removed from my credit report since I didn't give permission for Premier Auto Center - *** to check my credit.

Read full review of Premier Auto Center
Hide full review

About Premier Auto Center

Premier Auto Center, located at premiercarz.com, is a highly reputable and trusted automotive dealership that offers a wide range of high-quality vehicles to meet the diverse needs and preferences of customers. With a strong commitment to customer satisfaction, Premier Auto Center has established itself as a leader in the industry, providing exceptional service and an extensive selection of vehicles.

One of the key factors that sets Premier Auto Center apart from its competitors is its unwavering dedication to offering only the finest vehicles available. Each vehicle in their inventory undergoes a rigorous inspection process to ensure that it meets the highest standards of quality and reliability. This meticulous attention to detail ensures that customers can have complete confidence in the vehicles they purchase from Premier Auto Center.

Premier Auto Center takes pride in its knowledgeable and friendly sales team, who are always ready to assist customers in finding the perfect vehicle to suit their needs. Whether customers are looking for a sleek and stylish sedan, a spacious and practical SUV, or a powerful and rugged truck, the team at Premier Auto Center is well-equipped to provide expert guidance and assistance throughout the entire car-buying process.

In addition to their exceptional selection of vehicles, Premier Auto Center also offers a range of financing options to make the purchasing process as convenient and hassle-free as possible. Their finance department works closely with customers to find the best financing solution that fits their budget and ensures a smooth and seamless transaction.

Premier Auto Center's commitment to customer satisfaction extends beyond the initial purchase. They also have a dedicated service department staffed by highly skilled technicians who are trained to handle all types of maintenance and repair needs. From routine oil changes to major repairs, customers can trust that their vehicles will receive top-notch care and attention at Premier Auto Center.

Furthermore, Premier Auto Center values transparency and integrity in all their business dealings. They provide detailed vehicle histories and comprehensive vehicle reports, ensuring that customers have access to all the information they need to make an informed decision. This level of transparency fosters trust and confidence in the dealership, further solidifying their reputation as a reliable and trustworthy automotive provider.

In conclusion, Premier Auto Center, found at premiercarz.com, is a premier destination for individuals seeking high-quality vehicles, exceptional customer service, and a seamless car-buying experience. With their extensive inventory, knowledgeable sales team, flexible financing options, and top-notch service department, Premier Auto Center is a trusted choice for customers looking to purchase a vehicle with confidence and peace of mind.

Overview of Premier Auto Center complaint handling

Premier Auto Center reviews first appeared on Complaints Board on Jul 7, 2023. The latest review Sold me a car with bad tires was posted on Dec 1, 2023. Premier Auto Center has an average consumer rating of 1 stars from 26 reviews. Premier Auto Center has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Premier Auto Center Contacts

  2. Premier Auto Center phone numbers
    +1 (520) 888-0790
    +1 (520) 888-0790
    Click up if you have successfully reached Premier Auto Center by calling +1 (520) 888-0790 phone number 0 0 users reported that they have successfully reached Premier Auto Center by calling +1 (520) 888-0790 phone number Click down if you have unsuccessfully reached Premier Auto Center by calling +1 (520) 888-0790 phone number 0 0 users reported that they have UNsuccessfully reached Premier Auto Center by calling +1 (520) 888-0790 phone number
  3. Premier Auto Center address
    1355 W Wetmore Rd, Tucson, Arizona, 85705-1462, United States
  4. Premier Auto Center social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.