Malcolm Cunningham Chevrolet
reviews and complaints

This place is terrible. They have had my Tahoe for over 3 months and keep needing to replace part after part even though these parts have nothing to do with the original problem. (My 2023 Tahoe jumped into neutral while on the interstate. I couldn't shift, turn off the car completely, or turn it back on.) Originally it was a fuel pump control module - which was "on backorder with no ETA." I found out that they had the part for a month before I was told. Now, 2 months later, I was also told that wasn't the issue. But now I needed a new engine and radiator. They needed to complete a warranty application or something for the engine and the radiator was now "on backorder indefinitely." They had already been denied under the warranty because they didn't send in any paperwork showing any maintenance (ie., repairs, oil changes). They ended up ordering and, I’m assuming installing, the engine anyway. I wouldn’t know because they don’t call. The service department/dealership representative has called a total of two times in the three months. Once on the day of intake to find out the problem. A second time after they were told by GM to provide an update. At that time, I was told they needed proof of oil changes. But they weren’t planning on calling until they were told. Who knows how long they’ve been sitting on that? Now, 3 months later, still no resolution and no Tahoe. I was offered a rental - It is a small, base model Nissan sedan from Enterprise which I had to go pick up. When I asked whether I could get something more comparable to my Tahoe in order to fit my entire family I was told they wouldn't do anything, but I could pay the difference. I wouldn’t send my worst enemy here.

I jus bought a truck from dis dealership. Had a prob gettin new keys cut for da vehicle. Got da truck on a Thursday but didn't get it till da next Wednesday when they brought it to me. Dey didn't say nothin' da whole time, didn't even call me back. I was left in da dark till Wednesday mornin' when dey finally called and said my truck was ready. Dey gave me 1 new key fob and said dey would call when da second one came. Dat was like a month ago and still no word. No communication at all. But dey did let me use a take home truck durin' dis whole thing. My advice to y'all as a buyer is to work on talkin' to us. Especially when we spend big money on a new ride.

This dealership, Malcolm Cunningham Chevrolet, they advertise on *** 'bout used cars that ain't even passed inspections yet! So, I called up to check if a car was still up for grabs and talked to this guy named Michael. He said it was still available and that it was goin' through inspection right then and there, which seemed kinda weird to me (sounds like false advertisin' if you ask me). He also said he'd give me a call by the end of the day to let me know if it passed and promised some pictures. But guess what? That never happened! Instead, I got an email sayin' the car was SOLD! I usually don't pay much attention to reviews 'cause I prefer to judge based on my own experience, but dang! If you're gonna advertise used cars, at least do it with some decency and honesty! This was hands down the WORST car buyin' experience I've ever had! This place ain't just untrustworthy, they got some shady and unprofessional folks workin' for 'em!

I went to Malcolm Cunningham Chevrolet to get my AC charged, but they misdiagnosed the problem. They told me that the AC compressor was locked because of a leaking compression hose, and that I needed to replace both the compressor and the hose. The quote they gave me was over $*** for parts and labor. I decided not to go ahead with the service and only paid $*** for the original AC charge, which they said wasn't successful because of the issues they mentioned. I waited for 30 minutes for my vehicle to be brought around, and the technician told me that the AC was working great. When I got in the car, the AC was blowing cold air without any problems. It turns out that no work was actually needed, despite the original quote of $***+. This made me feel really uneasy and suspicious, especially since I've been getting my Chevy vehicles serviced at this location for almost 20 years. I've always trusted them, even with changes in management, but now I'm not so sure. I would appreciate some advice on what to do next.

My wife and I had a really bad experience with Malcolm Cunningham Chevrolet. We were driving the car for three weeks and made sure we had all the necessary information. But then they suddenly canceled the deal without any care or concern. Their customer service is terrible, and they even hung up on us. It's really disappointing and I wouldn't recommend anyone buying a car from them. This isn't an isolated incident either. When we went to another dealership, the salesperson told us that they've had multiple customers with issues from Malcolm Cunningham Chevrolet in the past week alone. They are unprofessional and don't handle deals properly. We were even sold a car without the proper documents, and when we tried to verify everything, they still canceled the deal and made us return the car. This Chevrolet dealership either needs to be shut down or get a completely new staff because their customer service is the absolute worst I've ever seen at a car lot. They really need to learn how to do deals the right way.

Myron needs to be fired. There is no way an individual as lazy and sorry as himself should be in charge of anyone's money. I signed all of my paperwork, and 3 weeks later this man called, very rudely, and said I need to return the car I just purchased. Only to find out that this sorry person didn't process my paperwork correctly. As long as Myron is there, I won't refer anyone because I was harassed and treated poorly. I even received a nasty voicemail saying the car would be repossessed, even though I had been calling and even showed up to the dealership to see him personally. I appreciate Ms. Donna who helped me and made time for me, and also Byron T. for actually doing his job and fixing what Myron was too lazy to do. And now I'm back again because on 03/26 at 4:47 am they came and repossessed my car because, of course, Myron sent them since he wasn't communicating with anyone, just doing his own thing. I got the free service from you guys, and I would rather pay for my services than step foot back into this establishment. Myron made my experience a living nightmare, and I wouldn't refer anyone to this place.

I think this company takes advantage of its customers. I took my car to this company on *** and told the technician what was going on with it. I chose them because my car is a GM product and they are a GM service provider, so I thought I could trust them to find and fix the problem quickly. After 2 weeks, they called and said my car was ready for pick up. I took it home, but when I drove to church that Sunday morning, the car started having the same issue I brought it in for. I returned it the next day and Logan, the technician, assured me they would fix the problem. When I called to check on the progress because I hadn't heard from them, they said they would call me back after speaking with Logan. Since I didn't receive a call, I went to check on my car myself. A service man told me they were waiting for a part and would notify me when it arrived. They had promised me a rental car twice while I waited, but I never received one. After paying them $1712.13, I had enough and decided to pick up my car, only to find it still had the same problem as before.
I took my car to another repair shop and the technician there told me I didn't need a part at all. If the previous technician had put my car on the rack or driven it, they would have seen the real problem.
I believe that if they had done what I trusted them to do and found the real problem with my car, I wouldn't have had to pay an additional $1097.71 to fix the problem I had already paid them for. I won't recommend this company to anyone for car repairs or purchases.

I BOUGHT A NEW 2016 CHEVY *** FROM MALCOLM CUNNINGHAM CHEVROLET IN 2016. EVER SINCE I GOT THIS CAR, I'VE HAD NOTHING BUT PROBLEMS. THIS DEALERSHIP ALWAYS GIVES ME THE RUNAROUND, EVEN WITH RECALLS. WITHIN A YEAR OF HAVING MY VEHICLE, I RECEIVED A RECALL FOR MY MOTOR AFTER EXPERIENCING EMBARRASSMENT IN PUBLIC. IMAGINE DRIVING A BRAND NEW CAR AND SEEING BLACK SMOKE COMING FROM THE TAILPIPE! THEY PROMISED TO GIVE ME A NEW MOTOR, BUT INSTEAD, THEY JUST PATCHED IT UP. THEY ACTUALLY PUT A STENT IN MY MOTOR. DESPITE ALL THE CALLS AND DAYS MISSED FROM WORK, THEY DIDN'T FIX MY CAR PROPERLY. I HAD TO REPLACE THE RADIATOR, AND THERE'S ALSO A CURRENT LEAK THAT'S UNDER RECALL! THIS LEAK IS SO BAD THAT I HAD A RIVER UNDER MY SPARE TIRE. AFTER TAKING MY CAR TO EVERY CHEVY DEALER IN THE CSRA, A DEALER IN SOUTH CAROLINA POINTED OUT THAT MY REAR OVERHEAD BRAKE LIGHT WASN'T SECURED PROPERLY, CAUSING WATER DAMAGE TO THE INTERIOR OF MY CAR. IT DESTROYED MY DIPLOMA, COLLEGE BOOKS, CLOTHING, AND MORE THAT I HAD IN THE TRUNK. HOW MUCH DO I HAVE TO GO THROUGH TO GET WHAT'S RIGHTFULLY MINE? I EVEN TALKED TO MALCOLM CUNNINGHAM HIMSELF, BUT IT WAS USELESS. OUT OF ALL THE VEHICLES I'VE HAD OVER THE YEARS, THIS PLACE HAS TO BE ONE OF THE WORST. IT DOESN'T HELP THAT I'M A WOMAN. INSTEAD OF FIXING THE ISSUE, THEY TAKE ADVANTAGE OF MY VULNERABLE MOMENTS TO PUT ME IN MORE DEBT. IT'S UNACCEPTABLE. I'VE BEEN FIGHTING THIS SINCE 2016. THE CAR DOESN'T DRIVE LIKE IT SHOULD, AND I'M DEALING WITH WATER DAMAGE AND A BAD MOTOR. ALL THEY CAN SAY IS THAT IT'S JUST THE MILEAGE OF MY CAR! I'VE BEEN GOING BACK AND FORTH FOR 4 YEARS ABOUT A CAR THAT WILL BE WORTHLESS ONCE IT'S PAID OFF. THIS IS MY ONLY WAY OF GETTING AROUND, AND I'VE LOST JOBS BECAUSE OF ALL THIS. ALL I WANT IS WHAT I'M OWED AND A DECENT RIDE FOR ME AND MY CHILDREN THAT WE PAY FOR MONTHLY. I MIGHT AS WELL HAVE GONE TO A BUY HERE PAY HERE DEALERSHIP.

I drove my truck off the lot on March 5th after going through a 3-hour ordeal thinking I got a fair deal. Yesterday, I got a call that I needed to come back into the store because apparently somebody at the dealership mistyped my payoff figure and that we needed to work out another deal. I informed them that I would be back in today. I showed up at 11:30. After waiting around for 2 hours, I informed them that I would have to leave to pick up my daughter from school by 2:00. At 1:45, I was given the new terms of the deal...Agree to a new purchase price $8000 higher than our previous price and a $200/month higher payment...or turn the truck back in and take back my old car. When I told Danny that I didn't have time to make this decision right now, Danny wouldn't let me leave and threatened to call the police and report the car stolen if I drove it. Then they pulled a car behind the truck so I couldn't move it. I suggested that if he was going to call the police, that he should go ahead and do it and I would wait for them (If you know me well, you know I wasn't quiet about that either. My voice tends to travel). When the police came, they looked at my paperwork, decided that I had done nothing wrong, and informed Danny that the car wouldn't be considered stolen should I drive it and that was a civil matter. They even both pulled me aside apologizing for having to go through the ordeal. In a peacekeeping effort, they did encourage us to go back to the table and try to work something out. I agreed, but when we did, Danny insisted on the higher purchase price despite the previous deal. When I balked at that, I was threatened once again with legal action. This is classic bait and switch. Instead of doing the right thing, I was treated like I was a criminal and a liar. I could have accepted the higher price and payment, but at this point, it was the principle of the thing, and I turned the truck back in. I will buy another truck. But it will never be at Malcolm Cunningham Chevrolet North Point. And I would advise that you don't either.

We was visitin in *** GA the week of July 23rd. Our 2002 Chevy *** wouldn't start and we had no choice but to have it towed somewhere for repairs. My husband chose Malcolm Cunningham Chevrolet dealership as it the closet to where we was stayin.
On July 24, we had our 2002 Chevy *** towed in to the dealership. We was told their diesel tech wouldn't be able to check it out until MondayJuly 27th. Our service advisor was Nick M. We was told we would receive a call to inform us about what was found and how much it would cost to repair. By lunch time Monday 7/28 when we didn't hear from Nick we called later that afternoon. He told my husband the issue and the price. He was originally told it would be $3,900 plus tax and it would be about 2 days for the parts to arrive to the dealer. We agreed to move forward with the repair. On Wednesday, July 29th, I called the service department and ended up speaking to Mike (he told me he was the service manager), explained our situation, although Mike was courteous on the phone, he told me the parts may take longer to arrive than what we was told by Nick. On Thursday, July 30th, my husband went back to service Dept bc we couldn't reach anyone by phone for an update. While he was at the service dept, he was told to speed up the process they could go to *** to get after market injectors instead of waiting for the Chevy injectors. They tried to convince my husband that the after market injectors would be the same price as OEM injectors and they wouldn't be covered under a warranty. My husband decided to wait for the Chevy parts. In the meantime, we had to leave *** to return home to *** on Friday 7/30. My husband finally received a message from Nick on Monday, 8/6 that our truck was ready. The bill was $5483.44. We paid the bill and pick up the truck on Friday, 8/7. After my husband picked up the truck there were several issues discovered that were not issues before we left the truck with your Chevy dealership service dept on July 24th. First issue, the horn doesn't work; second issue, there were 140 extra miles on our truck and less gas, and third issue, the radiator hose was disconnected. Now we're back home, very disappointed, and unsatisfied with the service provided from your service dept.

I dunno what to think, honestly. I called the service department to schedule my car service, and when I tried to schedule it for the th, Britanny said I could bring it in on the same day I called, which was a week earlier. She said I could come in at 2pm. So I did. When I got to the service entrance, there was nobody there to greet me. I figured everyone was busy. But after waiting for 10 minutes, I found out there was only one person available to help. Don came out and asked what I needed. I told him I wanted my car serviced. I explained that I bought the car a year ago in Texas and moved to Georgia shortly after, so I wanted to make sure everything was still working fine. I asked for a tire rotation, AC check, and a full inspection. Don said that in order to check the AC, his mechanics had to drain and recharge the freon. I almost laughed because I guess he thought I was dumb. I've been ASE certified for 8 years now, but there are things I can't do because of some regulations. Don then told me that there was no way they could service my car that day, and that Britanny, who used to work in that department, should have known better than to ask me to come in so late. So he scheduled me for March th at 740am. I brought my car in and talked to Logan. I told him what Don said about the AC, but he said it wasn't true. He suggested I let them do a diagnostic. I also asked if he could rotate the tires. On the 11th, I hadn't received a follow-up call about the diagnostic report, so I called in the afternoon. The operator transferred me to the service department, but then the call went back to the operator. She picked up again and asked how she could help. I explained that I was put on hold to speak with Logan. She put me on hold and transferred me to service, but after being transferred a few times and not getting Logan, she picked up the line after 2 minutes and I explained that I was being put on hold and not getting through. She said she wouldn't put me on hold and would take my name and number and give it to Logan herself. 5 minutes later, Logan called and apologized, then explained what needed to be done on my car. He had the mechanic on the call with him. I asked for a few things to be done and when it would be ready. He said he could get his guys on it that day, but it was late. I said if it could be ready by Saturday, I would come and pay for it then. Logan said since it took some time to get back to me, he wouldn't charge me for the AC charge. I waited until noon on Saturday to check on my car. When I called the service department, Don answered and I told him who I was and asked about my car. He said it was done. I asked for Logan, but Don said he was off that day and there was no paperwork on my car. He wouldn't be back until Monday. I explained to Logan on Friday that I didn't plan for my car to be held over the weekend since I brought it in on Thursday. He apologized and said it would be ready on Saturday, but turns out nothing was done except for a tire rotation and AC charge. I told Don that I needed my car and didn't plan on leaving it there without any work done. It would be different if there was communication. Having worked in auto parts, retail management, commercial auto parts sales, and management customer service, I know how important it is for positive transactions and good service. I should've seen the warning signs when I couldn't get the work done the first time I brought my car in. The customer service is lacking, and they can't even finish the job. I got my car back with nothing done! Won't be going back to Malcolm Chevrolet.

BUYER BEWARE OF UNETHICAL SCAM***
I went to this place on 11/13 with my daughter to help her buy her car. Before going, we talked to Robert Y, the salesman, every day from 11/9. We also talked to Robert the night before our visit because we were traveling from ***, FL. During our daily conversations, my daughter told Robert Y that she had already qualified for the loan with a credit union and that she needed a buyer's order from the dealership. Robert said it was okay. (Although my daughter has had two other cars, this was her first purchase, so I was always there to help her while letting her handle the transaction for experience). Robert told us he would be out of town for family, and we would be working with Andrew L. I had my daughter ask him if we needed to do anything before coming because if we liked the car, we wanted to be prepared to buy it. Robert said okay, that's good.
On the day of 11/13, we got a call from Andrew while we were on our way, wanting to discuss "Pricing" before we arrived. My daughter told Andrew she was driving and it wasn't the best time to talk about the sale of the car, and that we would be there soon. Andrew kept asking her what she was willing to pay for the car and how much she was told it would cost. She told him she was driving, the call was breaking up, and she would discuss it when she got there. At that moment, we started to wonder what they were up to. As her mother, I've worked in finance for 29 years. Being a former bank manager and having worked with dealer finance in the past, I thought that was odd. AND I WAS RIGHT!
After meeting Andrew and test driving the car, we asked to buy the *** Toyota ***. Once inside, they told us that the advertised price of $18,058 was not the actual price (Images to follow as proof). If we wanted to buy the car, we would need to let them check my daughter's credit and go through their lenders. I told my daughter NO. Having a financial background, I knew that the credit check would NOT be just one inquiry and would significantly lower her *** score that she had worked hard to achieve. Andrew argued that it would be 2 out of 3, which I knew was not true. At that point, they didn't want to sell us the car. I told him I knew why he called. It was a scam.
The car had been at the lot for 93 days as of yesterday. I had scheduled other appointments to view vehicles in case this didn't work out. I called another dealership and asked if I could use our approval from the credit union, and they easily said yes. As we decided to leave, they agreed to accept the advertised price online instead of $26K. Yes, that is a huge difference. But it doesn't end there.
After my daughter signed the documents to buy the car, the sales manager, VERY UNMANNERLY, told us that we couldn't buy the car unless they checked my daughter's credit and went through their financing. She had the letter from the credit union with instructions to send the buyer's order to them and ALL the information. This is NORMAL when buying a car. We also talked to the credit union as we drove up to Alpharetta from ***, and everything was good to go. I was prepared to make a down payment for my daughter, which they AGREED to accept until they stopped us from going elsewhere.
We were told the only way we could buy the car was to go through their financing because we were from Florida and they thought we might be trying to "Take" the car. Oh, by the way, I had my 76-year-old mother with us. GO FIGURE! So, after thinking about it, I offered to PAY CASH FOR THE CAR! They made up a LIE and said they couldn't accept cash...ONLY FINANCING THROUGH THEIR LENDER. At this point, they were finding every excuse NOT to sell the car because they didn't sell it for the overpriced amount of $26K and they were mad that I wouldn't use their dealer financing for other money. I left the dealership and drove across the street to the restaurant's parking lot for 9 minutes. When I came back, I offered to buy the car. While I was gone for the 9 minutes, I called Capital One {and got qualified in 3 minutes for $75K) because I was going to buy the car in my name for my daughter. I sought the loan since they denied me paying CASH for the car (I refuse to let a dealer put my info in a loan database to be checked MULTIPLE TIMES. I know how it works because I used to work in that career). When I returned (9 minutes later), they told me the car was sold. I knew this dealership and its employees were unethical at this point because that car had been there for 93 days and hadn't been sold. No one was at the dealership to buy the car, but someone could call and "Buy a car over the telephone".
We stayed at the dealership for 3.5 hours. I asked for the documents back or to be shredded because we were not going to go through their lenders when we came with everything we were supposed to have and gave full disclosure early in the week, saying we had our OWN FINANCING. They wouldn't give them back. I told them I didn't trust them to keep a legally binding signed contract after the way they treated us. After going back and forth for more than 45 minutes, they finally gave me the documents but kept a copy of my daughter's driver's license without a thorough explanation. When I say they, I'm talking about the GM Steffon Stevenson. Why would they need to keep her identification?
In all my experiences with buying cars, this has been the most unethical, unprofessional, and traumatizing experience EVER! I would warn you to make copies of anything you see on their website because they changed it twice in the last 48 hours. I intend to take this complaint as far as I can. They literally tried to create loopholes to not sell the car for the price they used to attract a potential client.
After leaving the dealership in disgust, I called Robert Y, the salesperson we originally spoke to. After telling him what happened, he said we should have been able to buy the car. He said he would call them and call us back. When he called back, he "tried" to gaslight us by saying he told us that we could only buy the car by financing through the dealership. I told him that wouldn't work, and I reminded him of the entire conversation he had with my daughter. He had nothing to say. My last words to him were why would I let them sell us a car for $26K when it's only worth $13K and was advertised as $18K (rounding the amounts)?
We left and bought a 2015 for $102 more at another REPUTABLE dealership without any hassle, and we only spent 1 hour and 45 minutes at the dealership. They had no problem sending the Buyer's Order to our credit union after verifying our credentials.

I bought a car in March and I've been having problems with it. The car and the business never checked and cleared my car for issues. I had to repair the brakes and now the catalytic converter needs to be replaced. The warranty is up and they won't take responsibility for not checking my car before selling it to me. If they had, these issues would have been taken care of.

The company had this thing where they said they'd give you a special deal if you used their financing services, but they didn't actually give it to me. Malcolm Cunningham Chevrolet said they had this financial incentive if you bought a new car through their finance department, so I went ahead and did that. But when I bought the car, the financial advisor, Myers, told me they would add the incentive to the agreement once the financing was confirmed. Turns out, they didn't do it. I tried talking to Myers about it a bunch of times, but he didn't do anything. Then I talked to the manager, Jamie, and he also couldn't show me any proof that the incentive was applied to my account. So now I'm turning to you guys for help with this crappy situation.

I've been dealing with this dealership since 2017. I bought 2 cars already, everything was good. So I went back on 4.9.21 to buy a new vehicle. I found the one I wanted and got the process started. Hours went by, everything good, signed all papers, gave a $4000 deposit and drove off the lot in my brand new vehicle. A week later, I got a call saying "the bank needs more info" which before I drove off the lot "everything was good with the bank" so now everything just going wrong. I talked with the dealership again and was told "everything was good, someone must have said something and messed it up" which didn't sit well with me. Days later, they called back saying I need to come in and start the process over. It's tough to fit in my schedule because I'm a truck driver. So I just told them, don't worry about nothing, just come get the vehicle back and give me my trade-in and $4000 back which was Tuesday, April 20th. Here I am today still getting the run around about my $4000 down payment back.

The used car manager, Will, ain't a man of his word. I bought a car from 'em in February...MY SON BOUGHT ONE TOO! I texted the salesperson I got the car from the same night I got home 'cause what should've been an hour and a half ride took me almost 3 hours 'cause of them headlights. I took the car back the following Monday and they claimed the problem was fixed. NOPE! They took some tint off of them headlights, left it on the taillights, but the problem is them lens covers themselves are burnt and causing the lights to be all messed up. I can ride with high beams on and not even get flashed by oncoming cars to turn 'em off. I took the car for somebody to look at and they said the whole headlight assembly needs to be replaced. I tried to leave a 1 star review on their website and that was the only reason somebody got in touch with me. I ain't heard anything from the manager Will since 8/3. Oh, did I mention I BOUGHT A WARRANTY WITH THIS CAR! Everyone there is trained to give you the run around. How they got an A+ is beyond me!

I bought a new truck from Malcolm Cunningham Chevrolet and they agreed to install a trailer package, which they did. However, the package has not been working properly. I called them to bring it in for repairs, but they told me they can't fix it because they send it out. The problem is, they don't know where they sent it. I bought this new car specifically for work purposes, to haul stuff, and now it's useless. When I went back to the dealership, I was angry and the manager tried to handle the situation, but they didn't have any records of where they sent the package. It's frustrating that their mechanics can't fix the problem that they created. The customer service at this dealership is terrible. I'm upset because when you buy a new truck for work and it can't be used for that purpose, it's a problem. It all started when they told us the truck had OnStar and navigation, but it didn't. Then, the payment terms changed at the end of the deal. I overlooked those issues, thinking that the salesperson was just incompetent. This is technically false advertising. Now, I have to deal with the hassle of running around with a faulty truck instead of them finding out where they sent the package before my appointment or having their mechanics fix the problem. I will also contact *** and other outlets if this is how they conduct their business. No one should have to deal with this kind of runaround. It shouldn't have to reach the point of frustration for me to come back here and get things done that should have been taken care of in the first place. It seems like they never even tried to fix it before giving it to me.

I need the sale conditions finalized or a refund for the items I bought. I bought a new 2020 Chevrolet Traverse Premiere Red-line Edition on January 13, along with accessories (front and rear illuminated bow-tie) for $54,832.64. After I bought it, I left my car at the dealership for two weeks to have the accessories installed because they said the parts were ordered and on their way. When I called to check the status, they said the parts were on back order. Since then, I've been checking with Vincent (salesperson) every two weeks to see if the order has arrived, but I keep getting the same answers. They say the bow-ties haven't come in yet, then they say they're on back order, and then they say the part was discontinued and re-ordered with a different part number. On March 14, they told me the parts were ordered and in transit, but when I checked the status, they said it's still in transit and the parts department is tracking it. I sent a message through Malcolm Cunningham Chevrolet Augusta's website expressing my concerns, but I never received a reply. On April 24, I tried to contact Eric (parts department manager) but couldn't reach him. After making 6 calls, I finally spoke to Mike in the parts department, and he told me that the part I was told was in transit is actually not available. The car is just sitting in the garage. I've driven to Virginia and back since I bought it. I've been looking into other Chevrolet dealerships in the area because I'm thinking of getting the vehicle serviced elsewhere using the service contract I bought, since my experience so far doesn't give me hope that it will be any different in the future. When I bought the car, I received calls and emails from at least 6 dealerships within 8 minutes, but now, after almost a week, I can't get a response to my issue. I would really appreciate some help with this matter!

On ***2, I brung my vehicle in for service performance inspection, tire rotation, and paid and received documentation that it was completed. The following Tuesday after the weekend, my car refuses to heat up, it's running completely c on the temperature gauge. I'm forced to pull on the side of the road in a flash flood late at night. I incur costs for Uber, coolant, and towing. I bring it straight back to Malcom Cunningham. The next morning they call me with a tremendously high quote because now my thermostat housing is destroyed. They even recommend a coolant flush for my "dirty coolant." I call around to discover that it is absurd that a service technician wouldn't have discovered any signs of this, and I even paid for and was signed off on my coolant and it's levels, when it turns out he clearly didn't even glance at it. For once I pushed back. I wanted accountability for their lack of competence in this manner and the service manager tried to gas light me and take advantage of my lack of knowledge. He kept claiming a service technician wouldn't know this specific issue, when I have been told that 100% without a doubt during the service and inspection that I paid for, this very important fluid was ignored completely although they provided me documentation that it was fine. This is service fraud 100% and then the audacity of attempting to make a great profit out of me with no admitted fault no acknowledgment of what problems their failure caused me. I'm easy going. I didn't fight when I bought the car six months ago, and I've taken it to them twice for service no question. But they are absolutely trying to take advantage of them, and the people more expert in these matters around me now are weary and don't trust them. I don't trust their integrity or their skill, and I would've kept taking it to them until I bought my next car (from them.) but this single incident has taught me a lesson.

I bought a car from Malcolm Cunningham Chevrolet on May 11th, and it's been almost 3 weeks, but I still don't have the car. I spent over 9 hours at the dealership for two days straight. They told me the car needed service and would be ready by that Saturday. On Monday, I got a text saying it wasn't finished yet. I asked when it would be done, but Mr. Don J never replied. After calling him many times, I finally reached him on Thursday. He said the repairs were being done, but they weren't. On the 24th, Will J, the manager, called and apologized. He said he would get to the bottom of it and call me by 12 on Tuesday, but that didn't happen. On Wednesday, he called and said my car still wasn't ready, but he would do something better for me. He said he would upgrade the vehicle and asked me to come and pick one out. When I got there, he tried to convince me to get a 2015 basic Nissan Sentra, even though I had purchased a 2016 Sentra Sv. It was a downgrade, not an upgrade. I said no, and he had me drive a 2019 Sentra, which I was happy with. He said he would get it changed and I could leave while they sorted things out. I told him I would run errands and come back later. A few hours later, I received an email on my phone saying my credit was run again, even though I had already been financed for the other vehicle and paid the down payment. I tried calling, but no one answered, so I went back to see what was going on. They said they had to run my credit for the other car. Long story short, they told me I had to pay an additional $1,800 down because the prices of the vehicles were different. The difference was only $2,400, so I refused. The 2016 car was listed on their website for $6,900, but the papers said $9,900. I asked why, and one person said it was priced incorrectly online, while another said they had to pay the bank $3,000 to get me financed. When I refused to pay the extra $1,800, they suddenly said they would have the 2016 car ready on Friday. I told them I live 2 hours away and work in Augusta from Monday to Wednesday, so I would pick it up on Monday. The salesperson became very rude and made me cry. He said I had to get it on Friday or they wouldn't do business with me. At that point, I stopped listening to him to avoid exploding. I called the finance company to ask what would happen if I decided not to get the car. They said I would still have to pay for it, and they would auction it off. I've never even been in the car, and my car payment is due on June 12th.