non-delivery and dishonest behaviour
I placed a large order on 8 October 2017. I was then told they needed details to verify that I was who I said I was and I had to email them information I have never been asked to do. Payment eventually was authorised on 12 October 2017. I then proceeded to wait. When I didn't receive anything I queried it on and was told that it was peak season and everything was taking longer but it would be shipped on 18 OCtober. I waited again and when I went onto the website I saw that it had not been shipped so I again queried it and was told that the items would be shipped on 23 October. By 26 October they had still not been shipped and I requested a detailed response. On 29 October I was told that one of the items was in popular demand and they couldn't get it but they would ship the other items if I wanted. On 30 October I confirmed that they must ship the other items and asked for it to be done express shipping. On 1 November I was told this had been done. I received nothing. I queried it again. Now I am told on 8 November that I will be refunded for the outstanding item which take 7 to 15 days for who knows what reason and the rest of my items will be shipped soon! This means that the email of 1 November was simply untrue. I am appalled at this conduct.
Replied
dresses
I bought 3 dresses from Airydress in October. Only one of the dresses was the right size and the correct dress. One was about 20cm shorter than the advertised price and would fit a child (in fact I gave it to a child). I was not able to return the dresses and only received a small coupon towards further purchases - which I will never use because I will never buy from this company again.
The complaint has been investigated and resolved to the customer's satisfaction.
Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. Your satisfaction is the most important thing to us.
Would you please tell us your order number? Or you may also send us emails to our feedback@floryday.com with the title "" complaintsboard + your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you.
Thank you for your time.
Best regards,
Floryday
Replied
so disappointing
I have seen positive reviews and not sure what to say. I have nothing good to say about this website and its service. I ordered twice and both times there was something wrong. The first time was better than the second one. I just gave them another shot they didn't deserve.
So I purchased 3 dresses for a good price and picked an expedited shipping to have them here as soon as possible. They were shipped within 24 hours and ... gone. I should mention that I ordered them 4 months ago.
I requested a refund 2 weeks ago and not sure I will succeed. Just judging by how "fast" they are.
This company is a joke, guys. Don't waste your time.
The complaint has been investigated and resolved to the customer's satisfaction.
We are sorry for what happened, we sent the top solution to your email arielgolden8@gmail.com, would you please check and give us a reply?
Or you may also send us emails to our feedback@floryday.com with the title "" complaintsboard + your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you.
Thank you for your time.
Best regards,
Floryday
sent return back for refund i would like a refund of postsge too as this was your mistake not mine i was very dissatified that i didnt get the tops i had ordered
Have not received a shipping number for tracking or items ordered and paid for as of March!
Order Number 0413f340c7047758 any news when they might arrive?
Order No: [protected]
2019-01-16
contact : +65-[protected]
Bold Skater Sleeveless Knee-Length A line ([protected])
1) ordered M Size, but is too big does not fit your listed sizes.
2) Colour green is different from on line
I ordered 3 dresses and i was so disappointed with what i received its not even close to the dresses i saw online please dnt waste your money rather go to the store than using this online shop
Paid in full but no reply to mails, can anyone help
I just recieved my dress and its made out of a barber's cape. This business uses false advertising and steals from people. Do NOT BUY FROM THEM. You will NOT GET WHAT YOU THINK YOU ARE BUYING.
This is a scam! If you want to return an item (their suggested sizes are never correct), they do not get back to you in a timely fashion. I have spent hours and have copied pages of e-mails back and forth. They try not to refund your money by causing such a long delay in telling how to return an item that you go beyond the return date (their fault) and get stuck with the merchandise. In the meantime, they ask if you want to keep the item and get a 70% credit. Why would I keep an item that doesn't fit? The same situation has occurred with Flory Dress, StyleWe, And Style Sing. I'll never try to do business with them again! Customer service is terrible!
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