Airasiarefund status

Hi I am Jacqueline, I request refund due to double payment on Booking Number Q2K43X. I submitted my request through AVA and my refund case number is [protected].

However, AVA did not help me at all. The refund case status showed "completed" on 11th Jun 2019 but i did not receive the refund at my bank account. It did not show bank account details in the email.

After that i called to Airasia Customer Service, they claimed that they did not see any Bank Account details in the refund case so means AVA did not help me to put bank account details. Until now, i did not get any money.


Oct 10, 2019

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