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1.3 1650 Reviews

AirAsia Complaints Summary

132 Resolved
1516 Unresolved
Our verdict: If considering services from AirAsia with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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AirAsia reviews & complaints 1650

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M
3:29 am EDT

AirAsia airlines

Hi there, I have a flight from Kuala Lumpur to Sydney at Monday 30 JUL 2018 (920AM) and my booking number is AZK1YB seat number 18C. I had very bad experience with Airasia where I had purchased the meal through online and I asked for my meal the flight attendant told me that they will bring to me and I waited and waited and I asked again but I feel so disappointed with your service where the flight attendant didnt not serve my meal and I had to purchased noodles on the spot. I paid for the meal but where is my meal? I booked meal online and I didnt not receive my meal. That was so bad experience and I dont think I will come back again to Airasia where my friend previously fly with Airasia and same thing happen where he didnt not received the meal as he booked online as well and I never know it happen to me! Too bad to say Airasia terrible worst. Not coming back anymore and wouldn't recommend to anyone.

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10:43 pm EDT
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AirAsia bad services

For your information, my daughter book the air ticket for me to bring her daughter back to Singapore.

Upon web check in I found that the seats are split one at 11A and another at 18F.

This is really ridiculous as my grand daughter is on 4 years old how can she sits separately from me. Think Air Asia deliberately assigned the seats in such a way that we have to buy your seats.

This is really bad service and in future really need to think twice before booking you airline again.

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9:54 pm EDT
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AirAsia scam regarding premium flex booking with airasia

I bought a ticket for my partner with booking number BMDH5Z at premium flex cost - meaning I am able to change the date/ time of booking without paying for penalty fees. A month after purchasing the ticket, my partner and I have change of plans. Instead of her going back home to Philippines, we decided to travel to Thailand together. Her flight back home was supposed to be July 30 6PM, we flew to Thailand on the 28th. Weeks before that I have been trying to change her flight to last week of October, however, their website says there are no more flights available on the destination we booked her for from August midweek. That means they could have stopped flying to destination as per one of the customer reps. So she advised me to lodge a full refund for the booking which I did, now a few hours before the scheduled flight and several phone calls, they tell me that they cannot do a full refund and there are no options left unless my partner flies on the dates they can offer which is before the date we wanted which was last week of October, the only option they can give us is either fly on the scheduled time or August midweek which does not suit us. I feel that the airline keeps on stalling us until the scheduled date so a no show booking happens.
Booking number is BMDH5Z for MARY ANN MAMALIAS MALATE. Date of flight July 30 2018 Melbourne to Kuala Lumpur, Kuala Lumpur to Davao. Case Number [protected]

Desirable resolution since they stopped flying from MELBOURNE TO DAVAO without informing passengers before we purchased our ticket - either:
A. give us another option to get to Davao on the date we want; Melbourne - KL - MNL - DVO
b. Full Refund.

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2:57 am EDT

AirAsia customer service and refund

I had the case no. [protected] with Air Asia with my refund on June 14, 2018 due to their system error I was charged twice when booked a flight. They sent me an email stating that a refund has been processed and it will take 10-15 calendar days for my refund to be deposited on my bank. It's already June 29, 2018, to be exact and yet I have not received any single update from anyone in Air Asia. I have tried to chat with their agents but they keep disconnecting my chat. I felt that I am being robbed. I will never ever booked a flight in Air Asia again. Would not recommend it, anybody.

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9:35 am EDT
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AirAsia airasia cancelling & refund service

Hi. I bouyght a ticket online. It got cancelled & after 3 months, still I haven't received my money back. I called them many times but no money back! Please tell me who should I get my money back from?
My name is Sanaz Mohandessi. My flight number was D777 on 3rd of August 2018 from Tehran airport. Please email me the result on
[protected]@yahoo.com

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Update by Sanaz Mohandessi
Jul 28, 2018 9:36 am EDT

My address is 5/26-28 Jersey Road South Wentworthville

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11:42 am EDT
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AirAsia auto-seat assignment

It is truly a paradox when I see how AirAsia has managed to win the best low-cost airline for the past 10 years. Your Auto-seat assignment splits up families travelling together, which completely spoils, wrecks and obliterates the enjoyment of travelling. What is the point of demanding a sum of RM8.00+ per person, for them to choose their seats, and it is well known that this is done deliberately. Families see payments on choosing seats upon check in absolutely trivial, unimportant and a completely ludicrous one. Your company better alter your auto-seat assignment processes so family groups sit together and aren't split up. What is the point of wrecking their flying experience? No wonder only one star is present above!

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8:38 pm EDT
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AirAsia double charge for baggage and no meals when we paid for it

To whom it may concern,

When we booked our flights to Bali (departing 12th July) back in November 2017, we paid $150 for 4x Checked baggage 20kg. But when we went to check in at the airport, we were told we didn't have any baggage paid for and subsequently had to pay another $150 on the 12th in order to check my luggage in.

At first, the lady at the counter was going to charge even more because we hadn't checked and paid for baggage online (even though when we tried to log in to web-check in we kept getting errors), and when we made a big fuss about it, that's when they charged us the web-check in price. Because the flight details had changed so many times, the last itinerary I had didn't show we've already paid for baggage within the email (but once I opened the full itinerary later, I saw we had already paid but it was too late to get refund by then). Another issue with our flights having changed at least 4 times since we booked is the changes to aircraft meaning the seats we've booked in the middle of the aircraft on our flight from KL to Bali was now seats at the very end of the plane with literally no room to move seats back and even smaller leg room which made for the most horrendous flight experience in my life!

We also paid for meals from KL to Sydney, however didn't get any. The flight attendants checked our itinerary which clearly shows the meals and advised they couldn't do anything about it and that we had to put through a complaint to get a refund.

Overall our experience with AirAsia has been so incredibly poor. Baggage and meals aside, that fact that you don't even provide cold tap water to passengers, and also charge for blanket and pillow on your overnight flights is beyond ridiculous.

We booked paying higher prices than our friends who booked with different airlines and actually had direct flights with a much better experience.

You guys have been such a complete rip-off.

I expect my money refunded for double baggage payment as well as for the meals we ordered and never got!

Thanks,
Nandita Reddy

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2:41 pm EDT

AirAsia duplicating booking and refund

The name has been changed in the last Pnr. WN7LHW With out my passenger confirmation.there is one refund also requested for same passenger in the pnr WJ4PSV and it has been processed the reufund. But when they processed the refund i had mentioned to then do not make any changes in the WN7LHW. But they did the changed the name .

Now the name is wrong as per the passport and i requested so many time in this regards but no proper response at all..

Now i need the name of the passnger in the PNR WN7LHW. ABDUL JALEEL PARAMBATHEEL .

If any further details please toch with me on [protected]@gmail.com or [protected].

Awaiting for your prompt action on this request..

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1:03 am EDT

AirAsia difficulty in completing my online booking as system hangs

Please note that for 3 consecutive days July 15, 16 and 17 (Sun, Mon and Tue respectively), I tried to make an online booking for a domestic travel from Manila to Davao for Jan 31, 2019.

While your system allowed me to go through the 1st 4 stages up to the baggage entry, however, YOUR SYSTEM DOES NOT ALLOW ME TO COMPLETE MY BOOKING AS IT ALWAYS HANGS ON THE 5TH STAGE WHERE I'M SUPPOSED TO MAKE PAYMENT. WHEN I TRY GO BACK WHERE I'M REFERRED TO THE SLIDE SCREEN TO ENSURE THAT I'M NOT A ROBOT, THERE'S A MESSAGE THAT SAYS ' THERE'S A FAILURE IN YOUR SERVER' SO I WOULD BE REFERRED TO YOUR HOME SCREEN ETC.

I would appreciate if you can PLEASE ENLIGHTEN ME ABOUT THIS. I TRIED TO CALL YOUR CALL CENTER IN THE PHIL BUT THEY WERE OF NO HELP SINCE THE ONE WHO ANSWERED ME 'RICO' JUST KEEPS TELLING ME THAT THEY HAVE NOT BEEN ADVISED BY YOUR IT ON ANY PROBLEM AND HE CANNOT PROVIDE ME WITH THE RIGHTFUL PERSON TO TALK TO INSTEAD, HE JUST SAID THAT I SHOULD SEND AN EMAIL.

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10:00 pm EDT
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AirAsia crew manager denying remedy for a serious medical condition

Hi there

I am currently in the air on flight AL6434. With Airasia.

I am complaining in relation to an interaction I had with the crew members.

I initially asked a crew member if he would kindly let me sit on a "hot seat". Most host seats were vacant. I explained that I have a serious medical condition that affects my lower back and hip - caused by a nearly fatal car accident. The crew member was very kind and sympathetic, and he told me he would have to ask his boss if it would be okay. I offered to pay twice the amount for the hot seat or even more if I had to. I was desperate for the seat - when I sit in regular economy I suffer from painful spasms and nerve pain.

He then went to ask his boss, Sheldan, the crew manager, but Sheldan immediately said "no". I asked if I could speak to Sheldan but he did not seem willing communicate with me.

Ordinarily, I book the hot seat online, but I sprained my before the flight and was stuck at the hospital and my friend booked the flights and I had no details.

I am so terribly unsatisfied with the way Sheldan treated me. I am in extraordinary pain right now and the seats are essentially all vacant..

In cases involving medical complications, staff should be able to wave the company policy... And I offered to pay regardless!

This to me shows that Airasia does not care about the well being of their customers and I will never be using them again and will never recommend them again.

I am extremely saddened by this experience

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Omeomya
, CA
Jul 12, 2018 11:38 pm EDT

If you knew your friend didn't book this "hot seat" then why didn't you deal with it BEFORE you boarded the plane. AKA when you were checking in. That's when you could upgrade your seat. If the seats were full, what would you do? make someone move?

C
C
Call the Waaaambulance!
, US
Jul 12, 2018 10:24 pm EDT

You should have booked the hotseat online. This is your fault...And you cannot use one night at a hospital, and a sprained Booboo as an excuse to NOT choose the correct seat, that meets your needs. Your fault.

Gee... Next time I book an economy flight, I will find my way to my assigned seat...Then tell the flight attendant that I want to pay extra for a first class seat.

DO YOU A SEE HOW RIDICULOUS THIS SOUNDS? YOU ARE BASICALLY DOING THE SAME THING!

You should probably feel lucky to be on the flight at all. They could have yanked you off the flight, for being a disruptive person... At least they didn't put your cry baby butt in the cargo hold, or the overhead compartment. 😂🤣😂🤣😂

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4:01 am EDT
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AirAsia requested help on issue of flight that unable to depart

Hi there,

I did submitted request of flight that I can depart due to doctor appointment under case number [protected]. But sadly no one is able to get back to me after all the hassle that I went from go to airport and even the counter lady asked us to go online feedback page to get reply or result.
Please have a look at the reply from the fa book page too. Unexceptable!

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2:20 am EDT

AirAsia transportation of luggage / damaged luggage

My wife's suitcase appeared in an appalling condition after our flight from Melbourne to Kuala Lumpur then connecting flight to Phuket. The suitcase started off in very good condition.
Then, on the way back my suitcase which was in perfect condition now has a hole in it.
In addition we were held on the plane after returning to Melbourne for 30 minutes whilst security searched all passengers for a missing tablet. We assume some kind of mistake had been made by the staff as we ended up being let off without any communication of whether it had been found or what had happened.

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11:02 am EDT
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AirAsia flight cancelled inappropriate compensation

Our flight was cancelled meaning we could not take the same connecting flight as my elderly mother

After waiting 1 hour to get onto their online customer service centre I was basically told to get lost as they cannot help me.

They weren't even able to provide costs to change the flight and just referred me to a website

Air Asia refused to provide any compensation to change her flight as it was not under the same booking

We now have to spend a lot more money to change her flight as well as book new accommodation and lose the cost of our existing booked accommodation

I will NEVER EVER fly with them again and warn anyone cagainst it - what was supposed to be budget is now going to cost even more than flying with a more premium airline that has better customer service all because they did not get enough bookings on our original flight so 'retired it'

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6:36 am EDT

AirAsia flight d7799 dps - kul - cmb sunday 1st july 2018

Dear Sir/Madam

I am writing to complain about the way in which you handled the flight delay on Sunday 1st July 2018 at DPS Airport.

Whilst I appreciate that incidents can happen and can cause delay it is the lack of information and assistance that concerns me the most.

I was one of a group party of 6 ladies traveling back to Colombo, due to the turbulence event the flight was delayed from 01:35 PM to 11:30PM on the same day. It too hours to find out what was going on and of the flight was going to be rescheduled. Many customers were shouting loudly for assistance but sadly you were unable to cope with the demands of the customers. At the gate you had enough passengers to fill the plane and yet you only had 1 experienced staff member capable to trying to offer assistance. Myself and a colleague decided to exit immigartion and head back to your main check in desk where a queue had already formed and only 2 staff were dealing with the delayed flight.
What was offered was a delayed flight and delayed connection from KL, no food, no lounge passes even after requesting the same. We were re scheduled to KL and offered a connecting flight 15 hours later as all other flights were deemed full. Being a diabetic I had to look after my own needs and eventually checked in to an airport lounge for rest and food.
Having finally taken the flight out of DPS at 11:30pm we then diligently queued at the transfer counter along with 200 plus other passengers. Again you had 2 staff at the ready to manage the process! only later a couple of others joined. My friend was first in the queue and was offered a earlier flight to CMB (08:30am), we were unable to fly with her as were told that the flight was now full.
After hvaing queued for almost 2 hours my friends and I were offered the flight 8:55pm, and breakfast vouchers, I requested hotel or lounge accommodation to which I was informed that the airport hotel only had 5 rooms allocated and it was full. Lounges were not an option for us, I also requested lunch and dinner vouchers but was informed that we should return back to the desk around 10:30am and see if a hotel room was then available. All this time we have to exit and re enter security, offer our passports, explain to security why we are in and out of the area. Quite honestly this was unacceptable to us as we were already exhausted and with bags to carry around with us. In the end we paid and used the airport hotel room at a cost of RM480.00

You must appreciate that each time you ask to speak to a service attendant you end up having to re explain the entire process, this is simply exhausting and unnecessary. We didnt have the patience to re queue for lunch and dinner vouchers.

Lastly to add insult to injury my two friends that got the early morning flight informed me that there were around 20 EMPTY seats from No Shows! Surely they could have requested to be at the gate and be prepared to fly on standby instead of inconveniencing us. Ultimately I have lost out on a days wage, incurred various costs for food and accommodation and not to mention the impact on my health and well being.

I feel strongly that Air Asia should at the very least refund the cost of the hotel accommodation or refund the cost of the airline ticket for the sheer incompetence and un professional behaviours displayed by your staff.

Please advise how you intend to deal with this complaint. I am a corporate trainer and use such examples in all my training around the world and have no hesitation in letting people know just how poor the service is with Air Asia . Sadly I will never book with your airline again.

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2:56 am EDT

AirAsia poor service provided to a needy elderly person

On July 3th 2018, me and my mother bound to fly from Cebu Mactan Airport to KLIA 2 on flight Z27112 @1345hrs. The time we arrive at Mactan airport, suddenly due to medical condition my mother couldn't walk properly. As result I was force to seek last minute wheel chair assistance from the Philippines airasia ground crew. Even though there was a slight delay on providing the special care service, the staff manage to provide a prompt service right up to boarding the airplane. Really heart warming hats off to your Philippines counterpartners. As for the Philippines cabin crews, hats off to them as well because after the aircraft landed, the cabin crews took the initiative to request for wheelchair service and willing to hold boarding the other passenger while waiting for the wheelchair assistance.

At KLIA 2 airport the assistance provide by Malaysian airasia ground crew was totally opposite and really disappointing. After waited almost 15 minutes inside the aircraft, we were approach by a boarding gate staff. She requested us to wait outside the aircraft while waiting for the wheelchair assistance as need to on board the other passengers. With medically constrain, my mother really forced herself to walk from the ramp up to the boarding hall gate. After another 10 minutes wait we were inform by the the same staff that they couldn't provide the special assistance due to last minute notification and they are lacking of staff to provide pushing the wheelchair. (This is a sudden emergency case and how would i know this thing going to happen to give an earlier notification). Despite several times I remind the same staff of my mother's condition and really she cannot walk, with no sense of pity she told us nothing can be done and there is a buggy service @1900hrs at the top floor level which my mother need to make her way up to the top floor. When I ask her to what extend the buggy service would take us and she replied saying right up to the arrival hall which turn up to be not true.

After boarding the buggy, the buggy driver drove and drop us till at the escalator without any further saying or assistance. Again, same no sense of pityness or courtesy from Malaysia airasia ground staff. From here the same story, my mother had to force herself to move up to another level. At this level we waited about 10 minutes for buggy service which turn out to be none. Even the special service provider staff saw my mother struggling and just walked away like nothing is happening nor we don't exist. Not even a word of courtesy or how is her condition was asked. This is the moment really made me frustrate and realized that Malaysian airasia ground crew cannot be hoped or relied on. I had to take the initiative to aid my mother by make her sit on the push cart and struggle the journey right up to pick up Gate 2. This course of action footage could be found if there are CCTV. It took us almost 1 1/2 hours to make it from getting down the plane to Gate 2.

As I said earlier, really frustrated, sad and disappointed with Malaysia Airasia ground crews service, attitude, courtesy and humanity. Another question pops up on my head is how could airasia be awarded as a best airline provider for consecutive years as it cant even cater or hand in a helping for a elderly needy person.

from,
Gokhula Kannan
+[protected]

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12:04 am EDT

AirAsia refusal to respond to enquiry about lost luggage at don muaeng

I have been sending emails to the Air Asia office with regards to luggage that was left behind at the airport on the morning of the 6th of January 2018. 3 separate reference numbers given, and yet no one will help me locate my luggage. I am desperately needing the luggage. Why is it so difficult to get back to me? Why is it that this company that claims to be the best in South East Aisa, but they refuse to respond to my query and refuse to help me locate my personal belongings. Have they stolen my bag? Sold the contents?

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9:18 pm EDT

AirAsia on-board merchandise

I have bought some merchandise from AirAsia and supposed to be given on board. However, AirAsia failed to deliver the goods. I asked at the AirAsia counter at the airport; the staff ask me to make a report on E-form. Now, after 2 weeks, let alone I get the goods that I have paid, they not even answer my E-form. I try to tweet them, ok got an answer, but also after 2 weeks, the status is "still in an investigation". What the hell take too long to solve simple things like this. Rubbish AirAsia, and yet claimed "the champion"

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12:37 pm EDT

AirAsia three times delays in my flights without any prior notice

Hello Sir/ Mom

My Name is Dr. Khamis Elessi a neurorehab & Pain Consultant. I was suppose to fly on Airasia to manila on the 16th of june with all papers and tickets ready but your staff at the check-in counter noticed that my Visa to manila has the last number of my passport typed 9 instead of 0 by mistake from the philppines embassy in amman and I have tried for 2 hours to see that I have so many visas to different countries including the phil. on the same passport with the correct number as in my passport but still she insisted that I get a new visa and book and new ticket and when I asked her to allow me to fly in the evening as solving this issue will take 2 hours, she refused and asked me to pay extar 200 Ringets for the new timing ticket.

On the 18th of June I can at 6pm because my airasia flight was suppose to be at 9:20 PM but after I have checked in, I have realized that they have changed the flight time to 12:05 without any prior notice and I am have 3 doctors waiting for me at NAIA Airport as Iam having an important meet at metropolitan hospital on the morning of 19th of june but with this unjustified changed all my plans were disrupted and distrusted. at 12:05 while waiting to board the plane, and all of a sudden, we found the screen stating the flight has been postponed to 12:45PM and at 12:45PM, the reception crew at the KLIA2 told us to wait for another 30 minutes as the passengers are still going down from the plane..

we have started to board our plane by 1:30AM and we flew to manila by 1:45AM. we have arrive in manila passed 5:30 AM and how can I go to any meeting or forge any agreement with this bad travel arrangement.

I hope you will give me full refund of my me and compensate me accordingly in light of the sufferings the humiliation and the loss that I have incurred during this trip.

your truly
Dr. khamis Elessi
[protected]

[protected]@yahoo.com

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5:25 am EDT

AirAsia service

I flew back to Sydney from Malaysia on 01/07/2018, the flight was D70220, at 9.20am. I have had a bad experience with a crew who has a little hair clip on her medium long hair.
I tried borrow a pen from her as I saw she has two pens just on her blouse, walking back to the "kitchen". She came back and another crew (tall guy) talking to her. When they have stopped conversation, I asked her "May I borrow a pen from you, please?" She replied me not even look at me, closing her eyes and wiggling her body, "I have no more pen." I looked at her face although she was not looking at me; I said "No worries, it's ok."
But I was embarrassing at that time as there was third party at the scene, and then moved quietly standing closer to the crew seat.
I was so confessed that as a crew, why she was not friendly and showed her frustration towards me? I was thinking as a crew, she/he is always ready to give a hand to their customers when needed. Am I too much? Or I am Chinese looking and foreigner?
Actually I have a pen in my bag which had kept in the cabin. I am too short to reach my bag and need help a lady who sat there. So instead of getting the pen from my bag, I thought it was quicker to borrow a pen from the crew to fill out the white card and return it back after finished. Anyway in my head, that crew is not really qualified and poor service, she doesn't have "code of ethics, " does not demonstrate her professional, sympathy and care to customer; she needs more training or skill of customer service.
I will share my bad experience with friends and relatives in Malaysia, Australia and other countries too.

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4:42 am EDT
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AirAsia contact

I sent 3 eform to air asia last week. Till now I havent received any reply from air asia. If there are no respond no point of having the eform.
I neeed assistant on reroute my flight which is canceled due to commercial reason. Can some one help me? Who can I refence to?
I cannot manage my booking from my account, there is no record for the booking.

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AirAsia In-depth Review

Company Overview:

AirAsia is a leading low-cost airline based in Malaysia. Established in 1993, the airline has a rich history of providing affordable and convenient air travel options to millions of passengers. AirAsia's mission is to democratize air travel and make it accessible to everyone. The airline's vision is to be the largest low-cost airline in Asia and to continue expanding its network of destinations.

Over the years, AirAsia has achieved several key milestones and received numerous accolades. It has been named the World's Best Low-Cost Airline by Skytrax for 11 consecutive years and has consistently maintained high customer satisfaction ratings.

Flight Services:

AirAsia serves a wide range of destinations across Asia and beyond. Whether you're looking for domestic or international flights, short-haul or long-haul journeys, AirAsia has got you covered. The airline operates frequent flights to ensure convenience and flexibility for travelers.

When it comes to on-time performance, AirAsia strives to provide reliable service. While occasional flight delays may occur due to unforeseen circumstances, the airline makes every effort to minimize disruptions and keep passengers informed.

Onboard, AirAsia offers comfortable cabins with well-maintained amenities. Passengers can enjoy a pleasant flight experience with ample legroom and cozy seating. In-flight entertainment options and Wi-Fi availability ensure that passengers stay entertained and connected throughout their journey. Additionally, AirAsia provides generous baggage allowance and handles luggage with care to ensure a hassle-free travel experience.

Booking Process:

AirAsia's website is designed with user-friendliness in mind. Navigating through the website is a breeze, making it easy for travelers to find flights and make reservations. The booking process is straightforward, allowing passengers to quickly select their preferred flights and complete their reservations.

With AirAsia, travelers have access to different fare options, including economy, premium, and business classes. The airline offers transparent pricing, ensuring that customers are aware of the total cost of their tickets, including any additional fees.

Flexibility is a key aspect of AirAsia's booking process. Passengers have the option to change or cancel their bookings, providing them with peace of mind in case their travel plans change. The airline also offers a convenient mobile app that allows travelers to manage their bookings on the go.

Customer Service:

AirAsia's customer support team is known for their responsiveness and helpfulness. Whether you need assistance with flight changes, refunds, or any other inquiries, the customer service representatives are readily available to provide support.

The airline offers multiple contact channels, including phone, email, and live chat, ensuring that passengers can reach out for assistance in their preferred way. The customer service team is well-trained and proficient in multiple languages, ensuring effective communication with passengers from different backgrounds.

AirAsia takes customer feedback seriously and strives to resolve complaints promptly. The airline values its customers' opinions and continuously works towards improving its services based on their feedback.

Pricing and Value for Money:

AirAsia is known for its competitive ticket prices, offering affordable options compared to other airlines. The airline frequently offers promotions, discounts, and special offers, allowing travelers to save even more on their airfare.

What sets AirAsia apart is its inclusion of additional services in the ticket price. Passengers can enjoy complimentary meals, seat selection, and baggage allowance, ensuring a value-packed travel experience. The airline also offers loyalty programs that provide benefits for frequent flyers, such as priority boarding and exclusive perks.

Overall, AirAsia provides excellent value for money, combining affordable prices with quality service.

Safety and Security:

AirAsia prioritizes safety and adheres to international safety standards and regulations. The airline maintains a modern fleet of aircraft and ensures regular maintenance to guarantee passenger safety.

Pilots undergo rigorous training and possess the necessary qualifications to operate flights safely. Onboard, AirAsia implements strict safety measures and procedures to ensure a secure travel experience for passengers.

The airline has a commendable safety record, with a low incident and accident history. Additionally, AirAsia maintains robust security measures at airports and during flights to provide a safe environment for travelers.

On-Ground Experience:

AirAsia aims to provide a seamless on-ground experience for passengers. The check-in process is hassle-free, offering options such as online check-in, self-service kiosks, and counter check-in.

Airport staff are efficient and handle baggage with care, ensuring a smooth journey for travelers. Lounges and amenities are available for passengers to relax and refresh before their flights. Airport facilities are accessible and maintained to a high standard of cleanliness.

The boarding process is well-organized, allowing passengers to board the aircraft efficiently. Ground transportation options to and from airports are readily available, providing convenience and ease of travel.

Partnerships and Alliances:

AirAsia has established collaborations with other airlines and travel agencies, offering passengers seamless connections and expanded travel options. Through codeshare agreements, travelers can enjoy the convenience of booking flights with multiple airlines.

Partnerships with hotels and car rental services allow passengers to integrate their travel arrangements, making it easier to plan their trips. AirAsia's loyalty programs provide opportunities for passengers to earn and redeem points with partner companies, unlocking additional benefits and rewards.

Sustainability and Corporate Social Responsibility:

AirAsia is committed to sustainability and corporate social responsibility. The airline actively engages in environmental initiatives to reduce its carbon footprint. Community support programs are in place to give back to the communities it operates in.

AirAsia prioritizes employee welfare and has implemented diversity policies to ensure an inclusive work environment. The airline maintains transparency in financial reporting and upholds ethical business practices. Its sustainability efforts have been recognized through various awards and accolades.

User Reviews and Ratings:

AirAsia receives positive reviews and high ratings from users across various sources. Customers are generally satisfied with the airline's services, praising its affordability, reliability, and customer support.

Common positive experiences shared by users include the airline's competitive prices, comfortable cabins, and friendly staff. Negative experiences are relatively rare, but occasional complaints may arise regarding flight delays or customer service issues.

When compared to its competitors, AirAsia consistently receives favorable reviews, further highlighting its commitment to providing a quality travel experience.

How to file a complaint about AirAsia?

1. Log in or create an account: To begin, please ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, succinctly summarize the main issue you have encountered with AirAsia. Make it specific and clear, such as "Unexpected Flight Cancellation by AirAsia without Refund".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with AirAsia. Include key areas such as booking issues, flight delays or cancellations, customer service interactions, baggage problems, or any discrepancies in charges or refunds. Mention any relevant transactions, including dates, flight numbers, and booking references. Clearly articulate the nature of the issue, steps you took to resolve it, including any communication with AirAsia's customer service, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be missed events, financial loss, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your claim, such as receipts, boarding passes, correspondence with the company, or screenshots. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with AirAsia. In the 'Desired Outcome' field, specify what resolution you are seeking, be it a refund, compensation, or a formal apology.

7. Review before submission: Before submitting your complaint, review it carefully to ensure that all information is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all details are presented in a logical order.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any updates, responses, or requests for additional information from either ComplaintsBoard.com or AirAsia. Stay engaged with the process to maximize the chances of achieving a satisfactory resolution.

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Contact AirAsia customer service

Phone numbers

+60 160 085 8888 +1 (844) 727-4588 More phone numbers

Website

www.airasia.com

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Is ComplaintsBoard.com associated with AirAsia?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with AirAsia Customer Service. Initial AirAsia complaints should be directed to their team directly. You can find contact details for AirAsia above.

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Use this comments board to leave complaints and reviews about AirAsia. Discuss the issues you have had with AirAsia and work with their customer service team to find a resolution.