SUBMIT A COMPLAINT

Airasiaairasia

1
C Jan 29, 2020

Good afternoon. We have a trip to Bali with Airasia, flight QX505, 29th January 2020.
We are already on board of the aircraft for 1 and half hour waiting. This is unacceptable. Babies are onboard and we don't have any estimation regarding how much time we will wait.
If the aircraft was not ready, why they board the passengers including babies?
No information regarding the reasons for the delay. We have bookings scheduled for today upon our arrival and all our schedule will be affected for this.

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