SUBMIT A COMPLAINT

Airasiaa not considerate ground staff

1
J Nov 15, 2017

I travelled from taipei to penang dated 14/11/17 via klia2 along with my age 3 daughter. Since i was travelling wif my daughter, i queued at the hot seat lane while boarding at klia2 for flight KL-PG (AK6120). I was the first in line. A male personnel disallowed me from going into the plane and requested me to queue up at the zone 2 queue. I told him i was bringing my daugther along and requested him to allow me in. He rejected me again and he seal up d entrace wif the rope barricade without a word!!
It was such an akward and embarassing moment for me!!! Y can't he just be more professional?
Please view the cctv recording as to know more how the ground staff treating AirAsia valuable customers. I am a regular customer and never experience such embarrassing incident!!
Remark: The incident happened at KLIA2 gate J4 at around 2200hrs.

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