Air India
reviews and complaints

We flew from london heathrow on Saturday 12th Oct 2019 stopping in Delhi for 24 hours before getting the flight to Kathmandu on Monday 14th Oct. We didn't pick up our hold luggage and as we were boarding the plane at Delhi airport we were told there was an issue with our bags as had a battery power charger in, you can fly from Heathrow with it in your hold luggage but not from Delhi. I gave the member of staff my code to get into my case to take it out and was told our bags will be on the next flight at 3pm on the same day but they didnt arrive. We were meant to start a trek to Everest base camp on Tuesday 15th Oct but all of our clothing was in our case. Despite numerous attempts of phoning the airport and going back to talk to someone about it, everyone we spoke to were rude and uninterested and telling us theres nothing they can do and it will be on the next flight, this obviously happens all the time. Customer service for the airline is disgusting and shocking that they think they can get away with doing this to people! It is now the afternoon of Tuesday 15th and have been told, once again it should arrive this evening, if not we have to go and buy all of our clothing and start our trek a day later than intended. I am going to look into taking legal action against Air India when we return home.

On 30.06.19 I have traveled from Delhi (India) to Chicago (USA) vide flight No.  .AI-127  and boarding pass No. ETK: 0989572303140C1 to visit my daughter and son in law. I was carrying two suitcases as my baggage. When I took delivery of my baggages from Chicago Airport (O'hare), it was noticed that one of the wheels of my new Skybag brand suitcase which I recently purchased for traveling abroad was broken  It was broken during the cargo handling by your staff. As I was not aware of the baggage rules I came to my daughter's home without lodging the complaint to Air-India authorities at the airport. Later on, I came to know that I would have lodged the complaint about the broken wheel of my suitcase at the time of arrival at the airport. I request you kindly consider my request for the replacement of suitcase with the new one. The photo of the broken suitcase and boarding pass is attached for your favorable consideration.
with regardsManinder Singh

I travelled from dxb to kochin on 11 oct 2019 (AI 934) and arrived at kochin airport by 7.05 pm.I found one of my bag was torn completely and items were missing from the same .it came in the belt covered in a transparent dnata cover with my few things scattered here and there and few already damaged.
Bag tag number was [protected].
Kindly check on the same and revert.i hope to receive my lost things or compensation for the same.

The lady at the counter issuing boarding pass was too busy in chit-chatting with the guy beside her, that she forgot to tag my bag, upon arrival we were shocked to see a bag less. Losing a bag in Singapore and then registering a case made us lose 2 days of our precious vacation time. Surprisingly, NOBODY bothered to contact us on the number and ID given to SATS Singapore.

I had booked round trip tickets for me and my wife from chennai to narita airport, Tokyo, via delhi. The travel dates are 4th October 2019 and 29th dec 2019. Booking ref no. JTLKK.

I tried to do web checkin on the previous day 3rd October 2019, where I could not proceed with my wife's checkin, whereas I could complete mine. I contacted air india desk at chennai, and the lady replied "sir, there is some problem in the system. You can come directly to the airport on the date of journey".

We reached chennai airport three and half hours before the departure of flight AI539 and went to checkin counter. They were able to print boarding passes for me (Rajasekharan narayanan), for MAA-DEL and DEL-NRT, whereas they COULD NOT print the boarding pass for my wife for her journey from delhi to narita. They said, due to system problem, they are unable to print, and requested me to approach air india personnel at delhi to get the boarding pass for my wife for DEL-NRT. I specifically told them that there is only just enough time for changing flights, and it will be too difficult to go through the process of boarding pass issue and other formalities, to which the counter person assured me that the boarding pass printing will take hardly three minutes, and air india personnel at delhi will surely help me and ensure that we will not encounter any problems whatsoever. I believed the gentleman's words and proceeded to delhi.

Upon reaching delhi, there was an air india official waiting at the arrival gate, calling out for passengers to narita. We two, were the only passengers to narita. He rushed us to go to the boarding pass counter. My wife had great difficulty in keeping pace with that person, however, we ran the very long distance after him. It took unusually long time to get the boarding pass issued for my wife (sathiavathi vallikkattu thekkedath). Finally when he got the pass printed, he took us to the customs and I overheard him referring to my wife's case as "RR". I did not understand the gravity of the situation, and plainly believed and followed him, wherever he took us. I subsequently learnt from blogs and reviews in the internet, scIary things being told about air india classifying some select passengers as "RR". He handed us over to another person, who in turn took us after a very long walk to the customs. The customs person asked a question "how much currency are you carrying?", to which I replied Rs.5400/-, then he asked me "no no, how much foreign currency are you carrying?". I replied "none, because our daughter is employed in Tokyo, and she will come to receive us at narita, and so we do not need any foreign currency". He said "ok ok, you can go". From there the person escorting us engaged another air india person to take us to the immigration and security check. There was unusually long queue at the counter, and he told us that "now you manage your journey, I cannot do anything more than this", and left us stranded at the back of the queue. The CISF personnel did not listen to our plea to let us board the flight. Finally when we crossed the security check, the flight AI306 had taken off.

Then we were handed over to another person for the cancellation of checkin, security check, immigration and all the related procedures. This took around four hours, including the time required for getting back the checked in luggage. During this time we approached the air india booking counter, who plainly told us that I have only one option of changing the date of flight to the 5th October, by paying an additional sum of Rs.32000/-. Since we had no one to help, and we were at our wits end, we rebooked the ticket to fly on 5th October and paid the demanded amount. We finally were escorted out of the airport gate around 1.30am of 5th October, and had to checkin at a hotel (Fabs Rove). We completed our journey and reached narita at 9.50am on 6th October.

The entire episode has created great agony and financial loss to us. We being senior citizens (aged 68 and 67 respectively), did not in any way deserve this shabby, rude and unprofessional treatment at the hands of air india. The responsibility solely rests with air india chennai and delhi, who mis managed the case, creating delay, physical and mental agony to an aged couple, and financial loss to us. One of the air india personnel at delhi even had the audacity to tell me that, there is no use in our complaining to any one, no one will listen and help us. The personnel have treated us with utter disrespect and scorn, and turned their deaf ears to our problem. Finally, they acted as if we were late to reach the security gate on our own accord, and air india is not at all at fault.

Normally when a couple checks in the boarding passes, they will have sequential "boarding no". In our case it is boarding no.2 and 3 for MAA-DEL, for myself and my wife, whereas it is 47 and 117 for DEL-NRT (47 printed at chennai and 117 printed at delhi). This clearly shows that the boarding pass 117 was not issued at chennai, and this is the cause of the whole problem and our sufferings. You may verify the facts using computer data from your system. The boarding numbers for the next day's flight are 42 and 43 (for DEL-NRT). You can also verify the CCTV footages to cross verify my statements regarding the happenings in chennai, the painful hours spent by us, running from place to place at delhi airport etc.

I had registered a complaint using the complaint register kept at delhi air india booking counter, but I have not received any response to that.

I request you to look into this case of harassment and financial loss suffered by us at the hands of air india personnel at chennai and delhi. I would also request you to at least refund the extra amount collected from us (Rs. 31, 440/-) .

I have preserved boarding passes and tickets for the entire flight.

A response will be highly appreciated.

Regards.

My family and I were unfortunate to get caught up in the Jet airways saga in April of this year, to return to our uk destination we had no choice but to book through Air india, at and extortionate cost of £5, 500 for 2 x adults and 2 x children for a one way economy flight from Goa to Heathrow.
Just after take off from Mumbai the second leg of our journey we noticed that two out of the four seats did not recline and all TV's within our row were not working, there were also additional issues with the state and cleanliness of our seating area.

I immediately complained to the steward who gave me a complaints form to complete, his response that it will be dealt with and someone will be in contact with me on my return to uk.

After waiting several weeks I administered a complaint through social media (Twitter) and since have been in contact with Manjiri Deputy Manager at Heathrow airport, the communication and resolution to my complaint has been very limited and at times non existent.

I do not profess to be a frequent flyer, however, we do have relatives in india (goa) who we frequent at least 3 times per year, the lack of information and resolution to my complaint has been shocking and unacceptable, just simply to ignore people is a bad business model to adopt for any business.

Please can you deal with this complaint as a serious issue, it has now passed 6 months without resolution.

The attached photos show the awful state of the cabin, broken USB ports, broken seats, old sweets in the seat back, broken trays, no in flight entertainment.

Kind regards

Gary & family

We booked ticket for my mother (Mrs Sukhvinder Kaur) and requested a wheelchair assistance. At the airport, staff was rude and refused for wheelchair as saying no request was made. It was clear option at the time booking. After some request, they did offered but unfortunately charged 100 rupees by staff. This is really unacceptable and unprofessional behaviour.

Kindly contact me [protected] or alternatively email at [protected]@gmail.com

My flight (AI 983 7th oct) changed without consulting me which is effecting my further work schedule. Even on 5th Sept my flight AI983 delayed by 4hrs without notice and worst part, baggages were released 3 hrs after landing on Mumbai airport which made me w8 with my 9 month baby on airport. Air India counter staff admitted they don't have enoug staff to handle baggages. Services of Air India are pathetic telesupport Don't respond. Emails they don't respond. Can not believe how this kind of companies are existing in India still and why ppl booking this. I need to reach in schedule time but no one responding to me from AIR India.

Dear sir,
I would like to inform you about the air india express online ticket purchase.
My name is Shameer Sha Ali, Indian Passport No. T2403992, i booked the two way online ticket from air india express ( Bahrain to Kochi ) website on 08.09.2019 from Bahrain National Bank of Bahrain ( Master Card ), unfortunately the time being there was some network issues the booking was failure, but the amount was debited from my account BD. 149.120 & i didn't get any ticket confirmation from online. After that next day i purchased the air india express ticket from air india office in manama by cash, the details are attached with this mail.

I chk with the bank they said still the payment is already credited to AIR INDIA CHART account.

I tried to purchase my flight ticket through online by my NBB MasterCard on 08/09/2019 sunday from Bahrain, and the ticket price was BD:149.120 unfortunately it was an error transaction so I didn't receive PNR or ticket confirmation but the amount was deducted from my account and it has been 24days now and It has not been refunded and as per bank manager they informed us that the amount has clearly successfully in AIR INDIA CHART and still from air india customer care service I didn't got any updates on this.

Air India Booking Reference : Y7M68
Flight AI103 New Delhi (DEL) Washington (IAD) 30 Aug 2019 01:15

The in flight entertainment was completely off from the beginning to the end of the journey on both the seats 38A and 38B. On this long distance flight (15 Hours) my wife traveled with 8 year old boy and an infant and this was extremely difficult for her to manage. She also requested for seat change but it was denied by flight crew member.in addition, to above she has not got seat in the row where bassinet is provided.

On Saturday September 21, 2019 we were scheduled to leave Shirdi Airport on Air India flight AI9654 travelling to Bombay. From there we had a connecting flight from Bombay to Dubai flight AI 983. Our flight from Shirdi was scheduled to leave around 4pm, but instead was delayed until approximately 6:45pm. For this reason, we reached Bombay airport late. Our next connecting flight from Bombay to Dubai was scheduled for 8pm. As soon as we entered the airport in Bombay, staff from Air India was waiting for us to transfer us quickly for our connecting flight. They made us wait at the security check in counter and went to check us in and receive our boarding passes for us. They also assured us that our luggage will be sent onto the next flight. We followed their instructions and boarded our connecting flight. There, we sat in the plane for more than an hour because there was a problem with the plane. A door was broken and needed to be repaired before take off. Finally after arriving in Dubai, we waited at the belt for our luggage to arrive. Our luggage was missing and did not come. We spent many hours at the airport filing a complaint that our luggage is missing. We stayed at the airport until 3:30am. Then we were sent to our hotel with the information that the luggage will be sent to our hotel as soon as it arrives with the 3pm flight on September 22, 2019. we waited all day Sunday, however our luggage did not arrive. After waiting 2 days, we got our suitcases on Monday. Our suitcase was damaged. The handle was broken, the lock was gone, the suitcase was ripped. We have pictures of the damage. We are really unhappy with the damages and delays caused by Air India and want to be compensated for the trouble caused.

I have booked ticket of Air India airlines from Delhi to Vadodara via happyeasygo.com having trip I'd is [protected]
My booking contact number is +[protected] and booking email is [protected]@gmail.com but you airlines cancel my ticket without any concent, after multi communication with your airlines today, they said my ticket was canceled from phone call from my booking contact number, Which is absolutely not possible, and for that I have taken all details list from airtel office of my number is [protected], but there is no call being done to your Air India for any purpose, so please let me know who canceled my ticket and by what authority. Whatever is done from your airline side, please take action against culprit or reply at your earliest so that I can take appropriate action.

Mera Nam khyum hai mai 12 suptember 2019 ku Hyderabad se Dubai travel kar raha tha tabhi dinner kar raha tha to mayne bell bajae to shashank nam ka cabin crew aaya to mayne use kaha ki mujhe aur khana chahiye to usne mujhe battamiji se kaha no sir to mujhe bahut bura laga dusre cabin crew se kaha to usne kaha nonvej nahi hai vej chalega to mayne kaha dedo tabhi shashank aaya to usne us cabin crew se kaha khana nahi dena bahot der tak wet kiya kisine khana nahi diya. Very very bad sarvice first time aysa huaa. Ayesa kisi aur ke sath na ho. Shashank nam ka cabin crew ke upar sakt karvai honi chahiye. Shashank nam cabin crew very bad sarvice.

I'm complaining against the horrible service provided by Ms. E. W. R. Kumari who was at the check in counter of Air India, Colombo airport on 18/09/2019 for AI 284 flight. She was the rudest staff member I have ever come across so far. She was arguing with us and making faces. What a disgrace to Air India. She should be fired from her job as she was being so immature towards me and my family. The gentleman before us in the queue also faced a similar kind of situation due to her bad behavior. Pls take some action against her as you are losing your customers because of such bad staff. All we asked was to give us seats together as we were traveling as a family. We would totally understand if she said no in an appropriate way instead of losing temper and acting like a spoilt brat. She was rude from the beginning. I don't know how far this complaint would be effective but I hope someone takes action against her.

Flight delay Dear customer services team,
I am writing regarding a delayed/cancelled Air India flight.
The judgement of the Court of Justice of the European Union in Tui & others v CAA confirmed the applicability of compensation, as set out in the Sturgeon case. As such, I am seeking compensation under EC Regulation 261/2004 for this flight. The details are as follows:
Booking reference: ZBNMQ Existing complaint reference: Flight number: AI 0114 Departure airport: birmingham airport BHX Scheduled departure time: Sun 30/06/19 20:45 Arrival airport: Delhi and then onward to Amritsar
Number of passengers: 2 Other passenger names: Ajeet Singh Sandhu
Based on the above details, I am seeking the fixed compensation as specified in EC 261/2004.
I look forward to a full response to this letter within 14 days. If I do not receive a satisfactory response I intend to pursue my complaint further, which could mean taking it to court.
Yours faithfully

depack sandhu

Resolver Case 7045530 Complaint against Air India by depack sandhu

When it happened: June 30th, 2019
Where it happened: 17 Caxton Road, Nottingham, Nottinghamshire, ng5 1rh
What happened:Flight number: AI 0114 Existing complaint reference: ZBNMQ Departure airport: birmingham airport BHX
Scheduled departure time: Sun 30/06/19 20:45 Arrival airport: Delhi and then onward to Amritsar
Number of passengers: 2
Other passenger names: Ajeet Singh Sandhu Name: Address: 17 Caxton Road, Nottingham, ng5 1rh Phone number:
What I want: Based on the length of the delay and the scheduled flight length, I am therefore seeking the fixed compensation as specified in EC 261/2004

At the check-in counter, Bangalore Airport, while obtaining boarding pass for AI 802 to, which was already rescheduled from 11pm (21/09/2019) to 12:30am (00:30 hrs on 22/09/2019), I was permitted to take 2 hand baggages, despite bringing it to the notice of staff issuing the boarding pass, when asked.
However, at the boarding gate number 1, I was forcefully stopped by the deputed AirIndia staff saying that I'm carrying excess handbags and won't be permitted to board. Despite having swiped my boarding pass, I was asked to stand aside.

Mr. T. SreeHariBabu, who claimed to be the on duty manager tried to snatch away boarding pass from my pocket and demanded Rs. 5050 for the excess baggage on the very sight of it without even weighing in actual. He was very rude, arrogant and discourteous. He told me to give him the demanded amount to let me board the aircraft. He panicked and built pressure on me by saying that I will be deplaned if the demanded money is not paid to him instantly.

When I insisted upon proper receipt and weight of the excessive baggage, he got infuriated and started taunting me by saying that he will "Teach Me a Lesson" by doing everything legally then. After this, he along with 2 more staff members, took away my hand luggages to the nearby weighing machine where they forced me to weigh my laptop bag as well along with the hand baggage. SreeHariBabu, made a bill of Rs. 8400 for the excessive baggage, and threatened me that he will ask the flight captain to take off without me if I don't pay at that moment. I was left with no other option and was forced to pay the demanded amount of Rs. 8400.

I was harassed, cheated and extorted ransom at boarding gate by T. SreeHariBabu by building unnecessary pressure/stressful situation. It was a very horrible experience due to unprofessional and unethical conduct from a government airlines staff.

I hopefully expect the air india to take script punitive actions against such corrupt and incorrigible staff.

Dear Sir, my baggage was booked from Delhi to Baku with AWB No. 098-[protected]. Baggage has reached Frankfurt on 13.09.2019 and it is still in Frankfurt and has not been transferred to Baku. It is requested that Air India Frankfurt may be directed to book the baggage for Baku as soon as possible. Regards, Anurag Kumar, Attache(Commercial), Embassy of India, Baku, Azerbaijan.

Dear Sir,
I Pallavi Krishnani had taken an International flight from Nagpur India to Newark USA.
Flight from Nagpur checked in my baggage for transfer to Delhi then Mumbai and then finally Newark.
Booking Id NN201442805080
My checked in baggage was received with a broken wheel with the wheel lost, torn bag n was completely in a miserable condition. Difficult to even carry it to the cab.
None of the AI staff was available to lodge a complaint or help to resolve my issue.
Find images of the bag, my tickets n get me help for compensation.
It would be difficult to go back with this kind of luggage back to India.
My mail pallavi.[protected]@gmail.com.

Mera Nam khyum hai mai 12 suptember 2019 ku Hyderabad se Dubai travel kar raha tha tabhi dinner kar raha tha to mayne bell bajae to shashank nam ka cabin crew aaya to mayne use kaha ki mujhe aur khana chahiye to usne mujhe battamiji se kaha no sir to mujhe bahot sharminda huaa thode der bad mayne ladies cabin crew se kaha to usne kaha none veg nahi hai veg hai to mayne kaha veg dedo tabhi shashank nam ka cabin crew us ladki se kaha ki mat do to bahot der tak intzar kiya kisine bhi mera khana nahi diya to mujhe bahot bura laga. To meri yahi shikayat hai. aur ayesa kisi ke sath na ho. Shashank cabin crew ke sath acction lena chahiye yahi meri riqvest hai. Thanks. Khyum

I was travelling with my family on AI995 on 13-Sep-2019 from Udaipur - Delhi and Delhi - Dubai. I collected my bag, which i purchased just before travelling, at Dubai airport and found that it was damaged with a hole in the bag.

I have sent an email on [protected]@gmail.com but no reply

attachments,
- Boarding Pass
- picture of damaged suitcase / bag
- tag

Regards
Manoj N Lalwani
+[protected]
email - [protected]@YAHOO.COM