Air India
reviews and complaints

I booked my flight for Nov 27th with AI188. The flight was supposed to depart at 11:55AM, bearing started with usual timing, we were in flight for about 2 hours but there was no response about why the flight is not boarding then captain announced that there is some technical issue and it will be delay.
That delay took 3 hours and then they announced that the flight has AIR system issue and the flight cannot be continued.
Everyone was about to leave and then they announced that they informed that they are taking that tool from AIR Canada on loan, we were in aircraft with no food.
Infants were crying like hell, senior citizens were not even served water and the crew members were so rude.
After testing they announced that the flight is cancelled. this was about 4:55EST now we all were scared. Security was there and they were so rude, we even tried to reach higher department but no one even talked with any of us.
Then they announces that they are testing and again that took 2 hours, this went on for about 3 times.
Everyone had no clue, then at 9:00PM est the flight was departed to delhi.
Flight landed in delhi about 10hrs delay which made us missed the transfer flight to vadodara. we landed to airport and air India announced that they have no transfer now, we have no food and water again, they made adjustment for some passengers which were in business class while economy people were not even got concerned of.
Then they told us that we have only one option to go to surat and they will arrange a taxi for us which was in email as well.
We boarded flight to surat, when we landed in surat the air India told us that there is no communication that they have to book taxi for us.
we were again waiting at airport with no communication to our family, my parents are old and they were scared about why I haven't reached yet.
Then after 6hours they arranged a traveler for us, our luggage was at the head of the taxi and we had no place to sit, without food and water again.
that taxi took us to vadodara on land which took additional 4hrs to travel.
we reached vadodara almost 18hrs delay and i missed the function that i specially booked my flight for. My vacation was for 1 week and air India already screwed us.
I am going legal way as well for this.

Please help in tracking my 2 missing bags. I was on the AI 127 flight on November 14th from DEL- ORD (MAA-DEL-ORD starting on November 13th) and both my bags didn't make it to Chicago, along with many of other passengers' bags… all of us were asked to fill out the Air India "property irregularity report" form by the airport staff and said we would hear back within 24 hours… I have not received my bags as yet nor received any phone call/email as of November 21th 2021, I have tried calling the number on the form several times and no one answers and it goes to the voicemail box which is already full, I have also emailed Bagstatus.[protected]@AirIndia.in and have not received any response, I have been calling the US toll free customer service line for the baggage desk everyday and no one answers the call and my call is ended after several minutes of being on queue. I have complained under the Air India Facebook page as well. There has been no communication from the airline whatsoever!

I am going to precise and not exaggerate anything here.

1. Booked my flight ticket from Canada to India. It got cancelled due to covid and AirIndia postponed my flight ticket to another date without informing me. Is that right? Should you not at least contact me using a phone, email or anything just to give me a notice. What if I just think everything was ok and just realize that flight was cancelled on the day of journey? Fortunately, I came to know about this through my friend.

2. Whenever I call you guys for a refund or any support for say, you put me on hold for an hour, only to put me on hold for another hour if my questions are complex. The people are not competent. Why don't there be a facility where you guys call me back at some other specified time, because I or anybody on this planet don't want to waste 2 to 3 hours every time. Many good companies do it

3. So it's been more than 3 months (not exaggerating). Haven't got my refund of 490 something Canadian dollars.

Please give my money back or I am going to speak out like this on every platform I know and in the worst-case scenario, I am going to file a complaint to the consumer court for wasting my time and causing stress by delaying my refund.

Booked three tickets on Air India - 2 of them from Chennai to Heathrow and 1 from Heathrow to Chennai - Cancelled due to COVID and frequent rescheduling of the flight - Was advised I will receive a refund within 21 days and the next time within 1 week in July 2021 - Hasn't happened till now - And every time I ring they disconnect the call.

Ticket numbers - [protected], [protected] ( Chennai to Heathrow )
Ticket Number - [protected] ( Heathrow to Chennai )
Case IDs for refund initiated - [protected] ( Chennai to Heathrow )
Case ID - [protected] ( Heathrow to Chennai )
appalling customer service!

tkt no [protected]
name soumitra roy
ref J2R13
made several refund requests from 6th of Jan.
i cancelled this ticket and bought another tkt to fly on another date.
request refund on this original tkt. this tkt was bought by payment on the website of air india directly. why is the refund taking so long. it is a simple process. air india should not take so long

Here are the details for the ticket. I cancelled the ticket on May 7th 2021 and I have not got a refund yet

Booking.Com Details
Booking Reference Number - 4R8BRV
Order Number - 40-[protected]

E ticket - [protected]
Pnr JDLP2
Passenger - Sasikala Balaraman
Dot - 30th may
From Chennai to NY

I have tried to contact Booking.com through which I booked the ticket and they have told that the request for a refund has been raised with Air India

I have sent 3 emails to [protected]@airindia.com and [protected]@airindia.com and no response.

Please help to get the the refund.

James Fernando - [protected]

Please refund me the ticket amount. The flight was cancelled by Air India. It is more than two months now. I have to pay my credit card bills. Please do the needful.Tickets are booked via airindia website.

Thanks
Sai

It has been 7 months since I applied for a refund. Tickets details below.
I followed up multiple times with my travel agent in cc here and with air india customer service via email and phone.
No positive response yet.
since I requested a cancellation refund of CAD 6006.6. I also paid a cancellation penalty of CAD 1216.60 on top of the reservation price to get a refund. We were promised to have a refund in 2 months, now it's more than double and no response from you yet. We were promised to have a refund in 2 months, now it's more than double and no response from you yet.

Tickets details below,

E-ticket AI 098-[protected] for Masanam Sundhara Konar REFUND NUMBER: [protected]
AI (Air India): Z9YBV

E-ticket AI 098-[protected] for Bagavathi Ganesan REFUND NUMBER: [protected]
E-ticket AI 098-[protected] for Ganesan Ranganathan REFUND NUMBER: [protected]
AI (Air India): Z9YB0

E-ticket AI 098-[protected] for Nambi Durai Ganesan REFUND NUMBER: [protected]
E-ticket AI 098-[protected] for Venkateshwari Masanam REFUND NUMBER: [protected]
E-ticket AI 098-[protected] for Neiruban Nambi REFUND NUMBER: [protected]
AI (Air India): HMW4Y

Thanks
Nambi Durai Ganesan
[protected]

This is to inform you that, we cancelled our tour programme of Jodhpur from Mumbai dated 21 April and return 25 April 2020 due to Covid restriction and nationwide Lockdown. We booked Air travel tickets of two persons through Make My trip which please give us the refund for the same immediately.The tickets are attached herewith.
Thanks
Subodh Labde
[protected]

I travel from Indra Gandhi international airport to YVR Vancouver airport on 21/April/2021 at7:00am I didn't find my luggage on YVR Vancouver airport.I have two luggage of red colour and of same size and weight is 25 to 28 kg The luggage was full of useful things and I have nothing for use it very difficult for me to purchase such items again please help me in finding my luggage.

Hi Team,

I booked one way tickets for my Wife and Kid (Ref: HBPEF, ETicket Numbers: 0982135368584, 0982135368585) on 8th April 2021 using AirIndia Portal. I used my credit card for the booking (USD: 971.50)
I cancelled the ticket on 5th May 2021 by calling customer care and requested for refund. I sent multiple emails since then and did the escalation.
When called customer care today, I got the status as 'Refund Approved' on 9th June 2021.

I haven't received the amount yet and amount not credited to my credit card yet. I need to pay my credit card bill, kindly credit the refund to my credit card soon.

Details on the request:

AirIndia Case Number: 10001047
RA Number: 0986914395YFV

Thanks,
Pavani

My flight Air India got cancelled due to operational reasons, and i had given request on 22nd April 2021, & again on 4th May 2021 for the refund and still there is no communication from Air India till now. When called customer care last week they told we have forwarded Refund Application [protected] for 098-[protected] to Air India on 28 April Request you to please intervene and get it resolved. Below is the ticket details.
PNR : ZDM90

e ticket. 098-[protected]

Regards
shahnawaz Alam
[protected]/[protected]
Was this information help

We booked two business class tickets with Air India from Delhi to London Heathrow in May 2021.

As we were relocating our entire lives to the UK, we needed to purchase extra baggage. As a professional musician, I had instruments and equipment that also needed to be flown back to the UK along with us.

In order to reduce confusion and save time at the airport in the middle of the pandemic, we searched the Air India website looking for information on purchasing extra baggage. When we were unable to find the information required online, we resorted to calling Customer Care. Unfortunately, this was a pointless exercise. We ended up speaking with customer care on 6 separate phone calls to try to gather the correct information, each time was an extremely frustrating experience with conflicting information.

Firstly, we would end up waiting for up to 25-30 minutes on the line before an 'executive' actually answered and spoke to us. Most times, the line was extremely unclear and after finally getting through to someone, the call would eventually disconnect (meaning we would have to start the whole process again). In other cases, the executive would have very weak English and wouldn't be able to answer our questions - which would lead to them hanging up on us! Whenever we were lucky enough to get through to an executive who spoke English and managed to stay on the line, almost every executive would give us conflicting information on purchasing extra baggage.

Our main requirement was to know if we could check in 2 guitars with our check in luggage providing that our suitcases and the 2 guitars all came within the allocated weight allowance. The only piece of information the customer care executives agreed up and confirmed with us was that each passenger could indeed check in one guitar at no extra cost providing that the overall weight of our luggage was within the given allowance. Just to be safe, our travel agent spoke with the airline separately and it was also confirmed to her that we could check our guitars in at no extra cost (providing our overall weight fell within the allowance).

Having confirmation from six calls to Air India customer service as well as a seventh confirmation from our travel agent who also spoke with the airline, we packed our bags accordingly. In order to make space for the weight of the guitars, we intentionally packed much more conservatively than we would have otherwise. Despite the fact that we are relocating, we packed less than we needed in order to be able to check my guitars in.

Once we arrived at the airport, the staff at the Air India counter bluntly told us that we would need to pay an additional 15, 000 rupees per guitar (roughly £150). We explained our situation and mentioned that Air India's own customer care centre told us we would be allowed to check the guitars in. We eventually spoke to a manager and explained that we had come with an expectation that was set by Air India's customer service. Sadly, the manager spoke to us rudely and told us that 'the people at customer care don't know anything'. We ended up pleading with them for over an hour, playing them recordings of our conversations with customer care in which we were told we would be able to check in the guitars at no extra cost. The manager remained unapologetic, repeated that nothing could be done and walked away. We were offered no apologies or explanation for the conflicting information from Air India. Instead the staff and manager at the counter simply pointed the blame towards the customer care and advised us to make a complaint online. They repeated that customer care 'know nothing'.

In the end we were forced to pay extra for our guitars. We had already paid for more expensive tickets as we needed the extra luggage allowance, only we didn't get to make full use of that allowance as we were keeping our weight down to accommodate the guitars. Worse than the misinformation and the additional cost was the attitude of the Air India staff. They were not willing to accept any responsibility or offer any additional help, let alone a basic apology. We have been put off travelling from Air India ever again.

Flights were canceled due to Covid across the world. Told we would get our refund. Now
over a year and have not seen a follow up email nor money. This company has no customer service. No one returns a phone call or email. I am out two tickets and never seen any resolution. Opened several case complaints and nothing! They simply don't care.

Over a year and still Nothing

Dear Sir/Ma'am,

Greeting from Air India!

Sorry for the delay in settling your account .we are escalating the matter to the concerned department for necessary action.

We are facing a back log of refund request and we appreciate your patience in this regard.

Thank you for your understanding and support.

Regards

Ecommmerce Helpdesk/RD

Hi Team,

My ticket was canceled due to government restrictions. I called Air India customer care and they canceled my tickets. They instructed me to email Air India e-commerce to initiate the refund. I emailed them at least 10 times and I waited more than 15 days now. I haven't got any sort od response from the carrier. I would like to have my refund back to the original payment made while booking the ticket. Please find my ticket details attached to this email.

Please let me know if you could help me resolve the issues

PNR: ZCE0L

Thanks and Regards,
Rajesh Mani
Mobile:- +[protected]

Dear Sir / Madam,

Yesterday I received refund of Rs. 914 towards my mother's air-ticket. Details given below:

Ticket 1 (My mother's Air-ticket):
Booking Reference: Z995T
Name: Mrs. Rani Seethapathy
E-Ticket: [protected]
Chennai to Singapore (14-Apr-2020)
Bank: IDBI Bank
Amount: Rs. 7307
RA Number: 098A614395W8J

Ticket 2 (My Air-ticket):
Booking Reference: H53VK
Name: Mr. Jagan Babu Seethapathy
E-Ticket: [protected]
Singapore to Chennai (10-Apr-2020)
Chennai to Singapore (14-Apr-2020)
Price: S$ 255.90 (Singapore Dollar)

Please allow me to explain this further.

I booked return air-ticket (ticket 2) for myself to travel to chennai to attend my brother's death anniversary which was on 11-Apr-2020.
On my return, I want to bring my mother with me to singapore. As she can't travel alone, my assistance was needed.

On 09-Mar-2020, I received email from AIR INDIA, stating that "DUE TO OPERATIONAL REASONS" flight on 10-Apr-2020 was cancelled and rescheduled to 11-Apr-2020. Attached email copy for your reference.

Due to the cancellation of flight by AIR INDIA, my entire travel schedule was disrupted and I did not attend my brother's death anniversary and could not bring my mother to singapore. This forced me to cancel my air-ticket and my mother's air-ticket.

I understand that Indian government announced lockdown from last week of March 2020 and singapore government announced lockdown from 1st week of April 2020. All flights were cancelled and both governments ordered to refund entire amount to travelers.

Honestly, I don't find any of my fault and whereas I am suffering a loss of Rs. 6418 (Rs. 7332 - Rs. 914). Once again, I would like to highlight that I was forced to cancel all my air-tickets due to "CANCELLATION OF FLIGHT BY AIR INDIA", "LOCKDOWN ANNOUNCED BY INDIAN GOVERNMENT AND SINGAPORE GOVERNMENT".

I waited patiently for past 14 months. The stress and financial loss which I suffered are can't be explained by words.

I request AIR INDIA to refund balance amount Rs. 6418 immediately and feedback me with valid reason within 3 working days.

Thanks and Regards,

Jagan Babu

Booked tickets with air India via Southall travel, booking was done on the01/10/2019, Was do to fly to India on the 16/03/2020, Southall travel advised that visas have cancelled to India and we will not be able to travel . Air i India have only refunded me £750. We are losing £420 as a result of this cancellation. Air India have been refusing to pass a full refund to southall travel. I had another member of my family travelling to India on the 17/03, where air India gave full refund. I would like to have the remaining £420 returned to us please. If you will not be doing this, I will taking legal action. My email address is [protected]@hotmail.com and telephone no is [protected]

received ticket instead of getting a refund, for my booking done From your official air india website on 8th Feb on which my amount got Debited from my account but didn't received any ticket on that day.my ticket got issue on 10th feb 2021 .i had mailed to [protected]@airindia.in regarding this issue and expected refund. I was told that I will receive a refund from your customer care executive but i received a wrong ticket. My ticket got issued on 10th feb while i was booking on 8th feb and 11th feb. I received the ticket with improper itenary and passenger name mentioned and also with improper amount details . My amount debited was 9108INR and the total amount on the ticket mentioned is 7266 INR . The passenger detail which I provided while Booking was mentioned wrong in my ticket .
So no infant details are provide on.my issued ticket.
Why do i received ticket for 2 days instead of getting a refund?
I mailed to its e-commerce customer care and also talk to customer care executive but they hang up the call and dont give proper details. Where my difference money gone.

We have booking from SFO to Delhi on 19th March 2021. We selected seat No.25D and 25F at the time of booking but now our seats are being shown 35F&35H. I have contacted five-six times customer care service and sent many emails to different quarters but no action has been taken by any body. We are traveling on air india since 2008. But now we are fed up for the service. Kindly look into my concern and give us seats together. Our booking reference is Y4RMB.

Hand Dry paper /Wipes are not available at Terminal 2 gate 8 at Sardar vallabhbhai international airport
Also passengers ask for the same but persons available there denied for the same