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1.1 95 Reviews

Air India Express Complaints Summary

3 Resolved
91 Unresolved
Our verdict: If considering services from Air India Express with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Air India Express reviews & complaints 95

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A
3:33 am EDT

Air India Express Refund or rebooking

Subject : PNR # CYGOLN Refund.

Due to cause of ICA approval, I could not board with my family from Delhi airport to Dubai.
ICA was not in-force on the 3rd of April 2021. Onward it came In-force. We came back home from the IGI (Delhi) airport.

Airline is giving airport/govt. taxes only. It is nothing.

I kindly let you know that Etihad airline is also giving another booking date as my friend was also travelling on the same date.

Thanks & Regards
Ankit Kumar Goel
+[protected]

Desired outcome: I kindly request that air india express airline either give me a full refund or issue another booking date.

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2:44 am EDT

Air India Express My baggage lock was found broken and some items were missing from baggage

Dear
On date 11 March my son Divyansh Pandey was traveling from Sharjah to Varanasi. While reaching on Varanasi Airport his baggage arrived at very late and once I open my baggage at home found that my some items were missing from bag and lock also broken . This is first time I faced such issues
Please contact me for further details. I want that person who did should be punished

Desired outcome: I want to be punished who did and return my luggage

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1:26 am EST

Air India Express No refund

PNR no STPQFQ
ticketing date 23 feb 2020.
cancelled date 05 March 2020
reason for cancellation: Pandemic situation and travel ban
No money was refunded. Sent more than 40 mails to customer care nodal dept. all possible source.
communication : said its cancelled and refunded
bank statement shown no sign of refund amount

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5:37 am EDT
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Air India Express Payment not received

Dear Sir,
I am Nasimudeen Muhammed Kunju, I cancel my tickets on 15th April 2020, last three month I am chasing for refund of my money. Itinerary YGWDGZ COK to DMM. refunded amount 9, 203.18/ — , still I didn't receive my refund money, please do the needful ASAP. Please find the attached refunded reference and my purchased bank details. Anticipating your kind support.

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Pradeep Kumar R
, US
Oct 07, 2020 1:25 pm EDT

Any luck for you?. My refund is pending since 6months. I got a clear refund confirmation from airlines but don't know last 6months they are still learning how to transfer the money back to customer account?!

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1:52 am EDT

Air India Express refund

I am totaly unhappy with response from Air India express that they failed to make or adjust refund to the credit card.
I have canceled my itinerary from kozhikode to abudhabi on 03/08/2019 with PNR LKDCKQ
on this I supposed to get UAE Dhs 377.88, untill now they not adjusted in spite of of sending couple of emails to both finance dpt&c.support, but no use.
Kindly address this issue at the earliest.
Prajosh Thattaravalappil
Abu Dhabi
[protected]

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12:11 am EDT
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Air India Express reg refund for the cancelled ticket was not received

Hi Sir,

I booked the 3X flight tickets during beginning September and some uncertain condition i cancelled the tickets. The PNR numbers are below
1. VMKPGT
2.DCDGJU
3.UURHIB
until now the refund amount was not received, even i send 3 emails as per customer service advice to Finance @airindiaexpress.in, but the result is no one responding the mails.

could you please check and revert
Thanks and regards
Mohd.Ismail
+[protected]
[protected]@gmail.com

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3:06 pm EDT
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Air India Express there was no notification for flight delay

I would like to raise complaint that there was no notification on flight delay from Trichy to Dubai IX 611 on 19-oct-2019. I haven't received either email or sms. I could have plan to reach airport according to new departure time. This is ridiculous service from air India express. If you look your past history most of time there is delay. Especially I had experience more with air lines. Even there was no update at airport website on departure.
Request to improve your services. Hope we will expect good service in future or to switch with other country would be good option since they are maintaining their ETD / ETA.

Thanks

Sabeer Ahamed

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2:05 am EDT

Air India Express refund for unconfirmed booking not yet received e ticket, # scanfx ebnet

Dear Sir /Madam

i booked ticket from Muscat to Triruvanandapuram

my transaction completed but i did not receive eticket
Your card ******2629 was used for OMR 151.610 at AIR INDIA CHARTERS LTD on
26/09/2019 12:56:07.
Limit now available for use is OMR 123.637.
Please check and let me reply
Passanger name : Priya Jeevadasan
Travel date 28-08-2019
return date :02-10-2019

i complaint customer support email, They replied will forward to finance team for check.. after that i am not get any reply. i tried to contact Support team By phone emails, Please help me to revert my Amount 151.610 OMR to my Account.

Thanks
Regards
Jeeva

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A
3:32 am EDT

Air India Express broken luggage

We travelled from Dubai to Mumbai this month and when we received our luggage from the belt it came cracked and completely broken from the corner. It's a Carlton London new suitcase and How irresponsible are your workers to not care. Worst airlines ever. We tried reaching out to someone at the airport and no body was even interested in listening. I even tried calling on the given complaint numbers. How is it that the airlines do not feel responsible for the services they are supposed to give. The suitcase was as costly as the tickets. We can't afford to keep getting broken stuffs from the belt just because your employees are rough. I need to get in touch with someone regarding same. And also if u need the details of the day and flight. I am attaching pictures with this complaint. Dubai to Mumbai
Mon, 30 Sep 2019
Air India Express IX-248
Baggage info -
DXB 18:00 Mon, 30 Sep 2019
Dubai - Dubai International Airport
22:30 BOM
3h Mon, 30 Sep 2019
Economy Mumbai - Chatrapati Shivaji Airport Terminal
Terminal 2

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12:57 am EDT

Air India Express amount debited without ticket booking.

Myself Sharath Kumar, tried to book ticket from Kuwait to Mangaluru. But unfortunately ticket was not booked and i dint got any booking details but my amount was got deducted. I used my gulf bank credit card which last number was 0612 and 114.77KD was deducted without getting any ticket details.
My booking details as follows:
My booking details as follows.
From Kuwait Mangaluru on 4th Oct'19.
Flight IX 890
date 04/10/2019 KWIIXE
Ticket#1 Name: Sharath Kumar
DOB : 08-08-1988
Passport No: T6758345
Ticket#2 Name: Swarna Kuthar
DOB 21-12-1991.
Passport No: R9509712
As i have not got any booking ID or any reference number I am unable to track my status of ticket confirmation. Please revert back my money if seats are not booked.
My Contact Number : 00965 [protected]
00965 [protected]
Please do the needful at the earliest, I need money to book tickets, whether you will refund or will give ticket status please confirm. Why are you taking so long time, only few days left for Oct 4th. Don't put us in trouble.
Thanks & Regards.

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2:07 am EDT

Air India Express ticket refund

My name is santhosh and I had booked ticket (PNR TQETMA) for my family of three person from Mangalore to Muscat dated 20th Aug, due to some reason I had to cancel the booked tickets on 23rd August ( Cancellation ticket attached). Air india express was suppose to refund my balance amount of Rs27000+ with in 10 working days and even after 33 days their is no refund from your end, due to which I have to bear the financial burden as I had booked tickets from my credit card. I am continuously calling up customer support & sending emails to your finance department there is response.

Who is going to take responsibility for financial burden due to delay in ticket refund and mental agony that v have to go each time to get our hard earned money.

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2:23 am EDT

Air India Express handbag inside wallet inside money missing

I would like make a complaint for your airport staff
Last Thursday me and family travelled kannur to Riyadh Airindia express Our seat was 28E, 28F, 28D
Asper request your boarding pass counter staff I put my cabin bag in luggage unfortunately i forget to take my wallet in hand bag
when i reach riyadh i open my handbag my wallet inside money missing
Total 950 SAUDI RIYAL after that i complaint riyadh airport they show me the camera there is no time to open. Its from kannur
somebody open my handbag
PNR :CGQBLI
PNR : UOCMEV

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12:57 pm EDT

Air India Express air ticket booking via, online portal was unsuccessful payment not received

Hello sir/madam,

Last night, I was doing air ticket booking via online portal with airindia Express. After the payment done using my credit card, the system was telling there is error, asking me to try booking again. At the same time, I got message from my bank that the transaction was successful. As checked with my bank, they say the transaction is pending with Airindia Express side. Please note the transaction authentication number 334619. Kindly reverse the payment back to my bank. Waiting for your action and also your prompt reply.

Thank you.

Manoharapandian Muniyandi
Floor 41, ubora tower, business bay, Dubai.
United Arab Emirates
Mobile: [protected]
Email: manohar.[protected]@gmail.com

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2:22 am EDT

Air India Express ticket booking refund

Dear Sir/Madam,

I had booked an online ticket from Kochi to Dubai through Air India Express official sight and i had cancel the same ticket on 9th of August 2019.

As of now i haven't received any refund yet, so request you to kindly look into the matter at the earliest possible.

Attaching the copy herewith
Reference :- NPUQYA

Best Regards
Deepak

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5:49 am EDT

Air India Express non delivery - inflight pre-booked meal

I had a reservation MCT-IXE-MCT; PNRWBBWUK; booking ID:NN2916241448524;
On my return flight on 20th august 2019, IXE-MCT, I was allotted seat no.15E.
While booking my tickets I made a meal booking but it was not served.

I did not raise a complaint during the flight since I got confused about whether the booking was done.

Is it common to express flights, It was really bad and I need to see what the action you propose in this regard.

Sasikumar Pallath Kumaran

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12:14 am EDT

Air India Express flight delayed and no accommodation and compensation received

I took ticket in IX350 on 2nd Aug 2019 from muscat international airport to kozhicode international airport time 2.45 am. They announced the flight may delay 9.40 am. That is around 7 hours. They didn't provide me accommodation and compensation.
Since it is a serious fault from the airline service I request to get me the compensat
My boarding no 59

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6:14 am EDT

Air India Express delay in flight

This email is with regarding to the Delay of our Flights where we travelled on 27th June 2019. Attached is the actual initial flight ticket details for your glance.
It has been a very short Vacation trip to India for my Family and it's the first trip from Abu Dhabi Airport in my last 20 years of Travel from Country's like Maldives and UAE. During any short trip every hour and Day counts and due to the delay of flight from Abu Dhabi to Delhi, we lost the connection flight from Delhi to Chennai and so we lost and rebooked the Train Ticket from Tirupathi to Vizianagaram and the Darshan to LORD BALAJI at Tirupathi.

Even the Ground staff has offered us the Room and Food Facilities, we have lost our valuable time and below are the points I need to highlight for my claim.

• I made by booking from Clear trip on 19th June 2019 from my UAE Credit Card.
Total Pax is 2 adults and 1 child
• As I travelled from Dubai to Abu dhabi with luggage's and Family I opted them to offer me alternative flights at Airport, but they mentioned that we cannot and for the connection flights as well I need to talk at Delhi airport if any seats available or not .
• They offered me room at Premier Inn in Abu Dhabi Airport with a scheduled estimated departure on 27th Afternoon.
• As we done the checked in for luggage's in the airport we reached with hand luggage on time but the flight keep delaying.
• After a delay of again some more time in Abu Dhabi airport we are given Boarding to the flight. The first Officer and the Captain mentioned that there is some delay in slot for the TAKE OFF and we need to wait another 20 minutes.
• The delay became more and the AC was kept off in the hot summer of UAE. We cannot breath freely and the children are suffocating. The passengers got very angry and were taking with the Crew Members and the First Officer and Captain CHANGED THE STATEMENT THAT INITIALLY WE HAVE SLOT PROBLEM AND NOE WE HAVE TECHNICAL FAULT AND WILL BE REPARED SOON. We are offered food again to calm the passengers.
• We were literally feeling Hot and Sweaty in the Flight after paying for our Comfort.
• We landed in Delhi and many passengers took the way to the Air India office for the connection flights. They were least bothered to listen and we need to beg for them to arrange the connection flight and they are not ready to refund any money at all. If they would have offered we have option for the flight to HYD and Chennai.
• After being behind them with my Family and Luggage they offered us room at a Worst small hotel where we need to carry our luggage to put IN and OUT of the taxi they booked with sweaty outside.
• They offered me the for the next day flight only from DELHI to CHENNAI and they don't want to keep the luggage at airport or Check-in my luggage where our Family need to carry ourselves.

We have opted to travel with Comfort but not with this type of scenario's where the Air Line is least bothered and they don't mind if we want to make a written complaint at Delhi Airport. I can assure that many of this delayed Passengers have gone through one of the worst service and to Compensate against the Hard Time my Family has good I am looking for a compensation.

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3:18 am EDT

Air India Express airline delay

The flight I was suppose to travel had a technical fault which the airline came to know about in the morning. All the passenger have been at the airport since 11 am. And there comes the news the flight has been delayed for 5 hours.! Seriously? The airline came to know about this problem in the morning and they let the customers know once they reach the airport! Is this the service air india offers? Is this the way they put the customers into trouble. Since they came to know about the technical fault they should have let the customers know that there will be a delay and they should let us know the time so that the passengers can either leave home later or check out the hotel delayed. Now this airlines put the all the ladies, seniors and other in problem due to this uncaring or irresponsible decision made by the flight operation team. Kindly get into this problem and make the necessary needs for the passengers waiting at the airport and also compensation for the suffered passengers because of the 5 hours delay.

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4:56 am EDT
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Air India Express missing bags

I am go to Dubai on 15th April 2019 from Lucknow fligh no ix0193 after deported me by Dubai, I come back Lucknow on 17th April 2019 flight no ix0194 but my bag not coming air India express staff asked me in Dubai your bag delivery next day bat today 22th April 2019 my bag not coming my all documents in bag how to work your management asked me how many days after coming my bag

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6:25 am EDT
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Air India Express flight

I was travelling from Dubai to Pune with 5 other family members including two children. The flight interiors were in shambles. We all were in a state of shock on entering the flight. The kids started to cry as they felt very unsafe to fly in a flight where the windows were taped with a tape, seats broken, pathetic toilets. We could actually feel the springs on the seats.It was totally unsafe. I don't think it's fair on customers who are charged a lot of money for flight tickets only to put them to discomfort.

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Air India Express In-depth Review

Header 1: Overview of Air India Express

Air India Express is a budget airline that offers affordable flights to various destinations. With its headquarters in Kochi, India, the airline operates both domestic and international flights.

Header 2: Flight Routes and Destinations

Air India Express covers a wide range of destinations, including major cities in India, the Middle East, and Southeast Asia. Whether you're planning a business trip or a vacation, you can find a flight that suits your needs.

Header 3: Pricing and Ticket Options

Air India Express is known for its competitive pricing, making it an excellent choice for budget-conscious travelers. The airline offers different ticket options, including economy and business class, allowing passengers to choose according to their preferences and budget.

Header 4: Customer Service and Support

Air India Express provides reliable customer service and support. The airline's staff is friendly and helpful, ensuring that passengers have a pleasant experience from booking to arrival.

Header 5: Onboard Experience

Although Air India Express is a budget airline, it doesn't compromise on the onboard experience. Passengers can expect comfortable seating, ample legroom, and a clean and well-maintained cabin.

Header 6: Safety and Security Measures

Air India Express prioritizes the safety and security of its passengers. The airline adheres to strict safety protocols and regularly maintains its aircraft to ensure a safe and secure journey.

Header 7: Baggage Policy

Air India Express has a generous baggage policy, allowing passengers to carry a certain amount of checked and carry-on baggage. The airline provides clear guidelines on baggage restrictions, making it convenient for travelers.

Header 8: Check-in Process

Air India Express offers a hassle-free check-in process. Passengers can check-in online or at the airport, saving time and ensuring a smooth start to their journey.

Header 9: Loyalty Program and Benefits

Air India Express offers a loyalty program that rewards frequent flyers with various benefits, including priority boarding, extra baggage allowance, and exclusive offers. Joining the loyalty program can enhance your travel experience with the airline.

Header 10: Accessibility and Special Assistance

Air India Express is committed to providing accessibility and special assistance to passengers with disabilities or special needs. The airline ensures that all passengers can travel comfortably and safely.

Header 11: Online Booking and Website Functionality

Air India Express provides a user-friendly online booking system, allowing passengers to easily search for flights, select seats, and make payments. The website is intuitive and functional, making the booking process convenient.

Header 12: Flight Delays and Cancellations

While flight delays and cancellations can happen with any airline, Air India Express strives to minimize disruptions. In the event of a delay or cancellation, the airline provides timely updates and assistance to affected passengers.

Header 13: In-flight Entertainment and Amenities

Air India Express offers a range of in-flight entertainment options, including movies, TV shows, and music. Passengers can enjoy their journey with a variety of entertainment choices.

Header 14: Food and Beverage Options

Air India Express provides a selection of delicious meals and beverages onboard. Passengers can choose from a range of options, including vegetarian and non-vegetarian meals, ensuring a satisfying dining experience.

Header 15: Cleanliness and Hygiene Standards

Air India Express maintains high cleanliness and hygiene standards onboard its flights. The airline ensures that the cabin is clean and sanitized, providing a comfortable and hygienic environment for passengers.

Header 16: Overall Customer Satisfaction

Overall, Air India Express has received positive feedback from customers. Passengers appreciate the airline's affordability, friendly staff, and comfortable onboard experience.

Header 17: Pros and Cons of Choosing Air India Express

Pros: - Affordable pricing - Wide range of destinations - Comfortable seating and onboard experience - Generous baggage policy - Reliable customer service Cons: - Limited in-flight entertainment options - Occasional flight delays and cancellations

Header 18: Comparison with Competitors

Compared to its competitors, Air India Express stands out for its affordability and extensive route network. While it may not offer as many amenities as some full-service airlines, it provides a reliable and cost-effective travel option.

Header 19: Recommendations for Improvement

To further enhance the customer experience, Air India Express could consider expanding its in-flight entertainment options and improving its on-time performance.

Header 20: Conclusion and Final Verdict

In conclusion, Air India Express is a reputable budget airline that offers affordable flights to various destinations. With its reliable customer service, comfortable onboard experience, and commitment to safety, it is a popular choice among budget-conscious travelers.
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Contact Air India Express customer service

Phone numbers

+91 444 001 3001 +91 442 430 1930 More phone numbers

Website

www.airindiaexpress.in

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