Air India Express – Service

Team, hi.

I'm very disappointed as a first time customer for Air India.

Had my flight from Bengaluru to Pune (IX-2721) starting at 04:50 am on 02-Dec-2024. Please find the ticket details attached.

I reached Bangalore terminal 2 at 3:23 am, in the initial check in by guard took more than expected time to verify my ID with ticket and asked to present Pan and addhar card which presented after showing Driving license

While i entered to collect the Boarding pass it was late due to gaurd and boarding que had 50+ passenger already ahead of me to collect boarding, by the time it was my turn they mentioned gate is closed and even after saying the delay is caused due to huge crowd in que and spoke to duty manager and was rude response and no ethics to talk to customer

They asked me to visit Air India counter outsided Terminal 2 for further enquiry and there was a person who asked me to call customer care [protected] which is only IVR and no human involvement to address the concerns

I've raised multiple request for No show counter advised by IVR immediately at 4am

[protected] - Processed refund of INR 885 and credited to travel agent account which Im not sure where to locate
[protected] - No update
[protected] - No update
[protected] - No update

My overall view my delay is caused by intial check in and at Boarding que, definately need refund of full amount i paid and also to consider the feedback on Que management.