Air India — ai111 - del to lhr

This review was posted by
a verified customer
Verified customer

This is with regard to my flight AI111- I had taken a business class flight from Delhi to London on 22nd Feb and I would like to bring to your notice that the flight entertainment system was not working. I am extremely disappointed with my flight experience as -

1. I was not told before boarding that my inflight entertainment is not working
2. I was not offered any upgrades or any compensation for the inconvenience caused.
3. I opted for an Air India flight despite having an option to travel at 13.30 via Jet Airways and being thier silver member just because of my loyalty towards AI.

I am extremely disappointed despite paying for a Business class fare - was greeted with a below economy experience with noflight entertainment. I feel cheated as I wasnt even advised about till the time flight took off as I was told that they are resetting the whole system. It never apparently started!

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.