The complaint has been investigated and
resolved to the customer's satisfactionResolved Air China — delayed baggage
resolved to the customer's satisfaction
After hours of transit at beijing on ca1106 to kul I had to go through long flight delay inside an old plane with stuffy warm air on 5 aug. Almost every passenger was panting. The plane was fit for flying but the comfort level is terrible, especially when it is for long hauls. The restroom odour that escaped when the door is opened was unbearable when the air is hot inside.
I arrived during midnight and had to dreadfully wait for my checked in baggage at the conveyor belt in klia. My baggage did not arrive. I had to wander around before I could find the lost and found office which was not quite as helpful as I expected. It was already midnight after making the report and all my supplies and important items are not with me. I do not have my toiletries with me. I had to purposely seek for 24 hours convenience store just to get facial wash that wasn't suitable for my skin, my working attire is inside the luggage, my transport has to wait for me until the report was completed not to mention that the flight is already late due to delays. I had to delay my trip to another city as I am unable to leave without my luggage and the things in it. The tracking number provided in the report did not work on their website. It took them the entire day yesterday just to inform me that my baggage is in beijing. It was close to evening when I received a call from klia. My appointments are all pending for the entire day yesterday as I could not leave without my things. My mobile phone charger is in the luggage as well and I can't make calls with a phone that is low on battery! It was and still is frustrating! This does not only occurred once but it happened to my colleague when we first went to hohhot. Twice in one trip! I am extremely disappointed with this kind of service.