Air Canada
reviews and complaints

On checking in to my flight ac418 today nov19 2021 I was approached by a young lady asking to see my passport and other documents. She was not wearing a mask ! When I asked why she began to tell me that as you can breath through a mask therefore you can catch the virus. I said that's nonsense and asked her to put in a mask, she refused telling me she didn't need to? When I got to the desk the man was also not wearing a mask! I asked him to but he told me he was exempt? Why are you allowing passengers to be put at risk in this way? Why is no one doing anything to protect passengers?
I feel very disappointed and unless I can be assured that you staff are made to follow the rules I cannot see me flying again with Air Canada until you have made the appropriate changes! Passengers are demanded to wear
A mask but your staff are not!
Mike Adams ticket no [protected]

I bought a ticket from hooper Air canada ticket for US$1267.96(CAD1611.58) from my credit card and I cancelled the ticket because there was a name issue. But they didn't refund me instead gave me a travel credit for that amount. So I tried to use it and whenever I try to use the credit it will say flight not available. So I complained to their customer service so many times and the issue is still not received.
Ticket Name : Jyothsna Rani Pradeep
Travel destination: Kochi to Toronto
Date: Dec 5
Booking Refrence : 3VX85V
Humbly requesting you to resolve this issue.
Thank You
Patterson Nelson
+[protected]
[protected]@gmail.com

Flight #1287 We flew from Toronto to Arizona we were @ the airport 3 hrs a head of time and almost missed out flight due to such slow service with security and customs. Then on return flight home flight # AC1286 on Oct 26, 2021 form #407560. We paid $60.00 each for extra room advised stewart that TV wasn't working she re-set TV and it never worked @ this point we could have moved over one seat and everything would have been fine but instead stewart moved someone beside us in the empty seat because his TV wasn't working. Stewart asked the 2 of us to move to a different location instead of asking the person who was put beside us. Stewart ignored us for the rest of the trip, we told her we paid $60.00 each for an updgrade and she insisted we be moved again. We were never offered headsets, she gave extra special treatment to the man that she sat next to us she was so rude. We have a trip in 2022 to go to Europe we wanted to use Air Canada but have changed our mind after this trip. We would like a full refund for this extra up-grade that was not @ all. The demonstration for safety is performed on the TV screen perhaps this is a security issue and if you change $60.00 extra for up grade perhaps you should have made sure all TV screens work properly. We were suppose to get a e-mail or telephone call in regards to this issue but have been ignored again. Shame Shame on Air Canada. We thought we should try Air Canada as we always fly Delta with such great service, I guess we will stick to Delta they don't ignore there clients. Very disappointed Suzanne

Hello, This is Javed Ahmed Rasheed on behalf of spouse Zareena begum and father of Rasheed Javid Mohamed Aqib. Please refer to Air Canada Ticket # [protected] and [protected] from DEL to YYZ. At the time of booking I selected seats 31K & 31J specifically to allow my spouse (aged 61 years) leg-space at exit row window and adjacent. Flight was over 14 hours duration. Aeroplan # [protected] for Zareena Begum and [protected] for Rasheed Javid Mohamed Aqib. However, at New Delhi International Airport (DEL) Air Canada personnel issued different seats to them (Seat # 32J and 42G) which were in different rows and without extra legs space. It was neither informed to them nor got their acceptance. That Air Canada personnel allotted their seats with extra leg space to different passengers. They have put my family with old senior citizen wife who is suffering from leg and knee pains (Arthritis). Please look into this based on my complaint and take necessary action on the relevant staff. This is not as per Air Canada policy and standards. My wife and son only realized this changed seat numbers after boarding the Aircraft. They were expecting exit rows but found different seat and separated from each other. Air hostess on board told them she can not help as boarding pass was issued by ground staff. Also, I would like to know what specific action Air Canada has taken. I had booked from my credit card with extra fare to allow seat selection at booking time. this ticket my Aeroplan # [protected] and I am a Canadian Citizen name: Javed Ahmed Rasheed. Inform also to me by email to : [protected]@HOTMAIL.com as to what further course of action I should take and where and how to contact responsible Air Canada personnel going forward on this complaint. Thanks, Kind Regards. Javed Ahmed Rasheed, Oct 24, 2021.

Hello, This is Javed Ahmed Rasheed on behalf of spouse Zareena begum and father of Rasheed Javid Mohamed Aqib. Please refer to Air Canada Ticket # [protected] and [protected] from DEL to YYZ. At the time of booking I selected seats 31K & 31J specifically to allow my spouse (aged 61 years) leg-space at exit row window and adjacent. Flight was over 14 hours duration. Aeroplan # [protected] for Zareena Begum and [protected] for Rasheed Javid Mohamed Aqib. However, at New Delhi International Airport (DEL) Air Canada personnel issued different seats to them (Seat # 32J and 42G) which were in different rows and without extra legs space. It was neither informed to them nor got their acceptance. That Air Canada personnel allotted their seats with extra leg space to different passengers. They have put my family with old senior citizen wife who is suffering from leg and knee pains (Arthritis). Please look into this based on my complaint and take necessary action on the relevant staff. This is not as per Air Canada policy and standards. My wife and son only realized this changed seat numbers after boarding the Aircraft. They were expecting exit rows but found different seat and separated from each other. Air hostess on board told them she can not help as boarding pass was issued by ground staff. Also, I would like to know what specific action Air Canada has taken. I had booked from my credit card with extra fare to allow seat selection at booking time. this ticket my Aeroplan # [protected] and I am a Canadian Citizen name: Javed Ahmed Rasheed. Inform also to me by email to : [protected]@HOTMAIL.com as to what further course of action I should take and where and how to contact responsible Air Canada personnel going forward on this complaint. Thanks, Kind Regards. Javed Ahmed Rasheed, Oct 24, 2021.

On arriving at MCO on October 21, I was denied boarding to YOW (booking confirmation 3TKRMD) because my original COVID test was two hours beyond the 72 hour window. I would like a credit for both the flight to Ottawa and the the return flight to MCO (on October 26th). Please advise. I have had no luck phoning [protected]; it never connects! If you can suggest the next step, I would appreciate it.

Helen Rosebery
1343 Tornhill Lane,
Sebastian, Florida
32958

USA

This is an Email i recieved regarding a flight change from Air Canada. I am not sure if they actually read the email or if they care about customer service . Because none of the flights can make the connections not even close. The airline would not upgrade me to get the desired dates and gave me alternates but it meant flying over night into the next day.

Air Canada Changed Your Flight Details
We need your reply. See changes in red below.
Air Canada changed your itinerary and did their best to find an alternative with minimal disruption to your trip:

* Changed the departure time for 4 of your flights.
* Changed the arrival time for 4 of your flights.
* Changed the flight number for 1 of your flights.
* Changed the equipment for 1 of your flights.

It is important that we confirm your acceptance of this change as soon as possible. Please review the updated itinerary and click I ACCEPT below.

Montreal to Kelowna
Saturday, Dec 18, 2021
Flight Change Details
Air Canada
Flight Number: AC365
From: Montreal, QC (YUL-Pierre Elliott Trudeau Intl.)
To: Kelowna, BC (YLW-Kelowna Intl.)
Status: CONFIRMED
Depart: 7:05 PM 9:00 AM (change)
Arrive: 9:37 PM 11:31 AM (change)
Class: Coach

Equipment: 223/AIR
Boston to Montreal
Saturday, Dec 18, 2021
Flight Change Details
Air Canada
Flight Number: AC8609
From: Boston, MA (BOS-Logan Intl.)
To: Montreal, QC (YUL-Pierre Elliott Trudeau Intl.)
Status: CONFIRMED
Depart: 3:40 PM 3:35 PM (change)
Arrive: 4:58 PM 4:53 PM (change)
Class: Coach

Equipment: Embraer ERJ-175
Montreal to Boston
Sunday, Dec 26, 2021
Flight Change Details
Air Canada
Flight Number: AC 8612 8608 (change)
From: Montreal, QC (YUL-Pierre Elliott Trudeau Intl.)
To: Boston, MA (BOS-Logan Intl.)
Status: CONFIRMED
Depart: 8:00 PM 1:25 PM (change)
Arrive: 9:20 PM 2:45 PM (change)
Class: Coach

Equipment: Canadair Regional Jet 900 Embraer ERJ-175 (change)
Kelowna to Montreal
Sunday, Dec 26, 2021
Flight Change Details
Air Canada
Flight Number: AC364
From: Kelowna, BC (YLW-Kelowna Intl.)
To: Montreal, QC (YUL-Pierre Elliott Trudeau Intl.)
Status: CONFIRMED
Depart: 10:00 AM 12:30 PM (change)
Arrive: 5:29 PM 7:50 PM (change)
Class: Coach

Equipment: 223/AIR
Please click "Accept" if you agree to the change.

If you choose to cancel, please click "Cancel" and we will cancel your flight. Once we cancel you will receive either a refund or a credit depending on airline policy. For more information see our customer service portal.

Due to significant increase in cancellations across the travel industry, the airlines who are offering refunds are issuing them within 8 weeks, but some refunds could take longer, depending on the airline.
I Accept
Cancel Flight

I flew from Toronto to Doha on 14 October 2021. Qatar had amended the rules almost 10 days earlier stating that fully vaccinated returning residents did not require a COVID test before flying into Qatar. There was a pre-registration already done and this document also stated the same and was shown to the agent at the check-in counter. The document issued by the Ministry of Public Health, Qatar clearly stated that the COVID test needed to be completed within 36 hours of arrival into Qatar. Despite pointing this out, they refused to check me in and forced me to undertake a very expensive CAD 395 COVID test in the airport. I noticed that there were at least 2 other passengers who were also forced into the same situation. My friend had travelled on the same flight a couple of days earlier and had similar issues but was allowed to board the flight without having to undertake the test.

I understand that the COVID rules are changing on a regular basis. However, the airline staff have a responsibility to ensure that they are interpreting the rules properly and consistently.

We were booked online Site Findmyfair .com to travel from Sri Lanka Colombo to Vancouver on May 29, 2020. Flights were cancelled due to Covid.
Flight detals
Booking ID:- 636371, Airline PNR:- PXLX5T
UL 454 -29/5/2020 CMB to Tokyo (NRT)
AC4 -30/5/2020 NRT to YVR
We were told by the Findmyfair the airline(Air Canada) not refunding and new flight can schedule with in 24 months. Now situation better to travel to Sri Lanka in Dec 2021 and we want to use this retune ticket in May 2022. Filndmy fair not able to find Air Canada flight to travel back to Vancouver Canada. This ticket 24 months grace period will expire on May 26, 2022 and we have use it before that date.
Thanks
George Silva
[protected]@hotmail.com, Cell [protected], Home [protected]
32715 Cowichan Terrace, Abbotsford, BC V2T4Y5, Canada

eDreams — #7176782479 ticket reservation from DC to Lisbon
Hello,
I booked 2 round trip tickets in May 2021 for Anita Aggarwal, Sunil P Mistry, going from Washington DC to Lisbon for Aug27th and coming back on Sept 5th. I am not sure how I reached the eDreams site and booked the tickets. I realized my mistake and called them with in few hours and tried to cancel the ticket since I had no idea what eDreams was. I was told by the agent that ticket was not refundable and I can change my ticket to travel within one year any time I want. I was shocked that "nonrefundable " was not mentioned when I was booking the tickets. Because of COVID surge, Air Canada has some issues. I must have tried calling eDreams and Air Canada 100 times by phone and on website to get in touch with a live person but of no avail. Air Canada phone lines always busy with long wait and finally, if you get someone on line, , I was told that I need to go thru my booking agency which is eDreams. Twice, eDreams sent the msg to air Canada to refund, rebook my ticket but I never heard anything. I called eDreams again on August 23 and I was told that they cancelled my ticket and I will get the voucher. Again nothing. I realized when msg for my flight showing up on my phone that my flight was not cancelled. I wrote a complaint to Canadian and US FAA. https://www.complaintsboard.com/edreams-b105699#c1295138
I also wrote to Canadian transport agency- case number 21-10949.
This is really maddening and causing me lots of stress. I would like to cancel my tickets and get money back.

I had an Air Canada flight along with my family on AUG 24th, 2021 from Toronto To Los Angeles. Our booking number is 3HUCYQ and TKT#
[protected]/607/608/609.
Although Our Canadian passports were expired and we didn't notice this point, the Air Canada agent allowed us to board and advised us to renew them once back in Canada.
In return, The Air Canada Agent, her name was Tsige, in LAX airport didn't allow us to board due to expired Canadian passports. We had to stay more in Los Angeles and had provided travel documents and spent so much money on that. Besides, We had to pay the different fares to change our tickets in order to back to Canada.
I would really appreciate it if you could compensate it.
My email address is [protected]@yahoo.com

So I boarded my flight on Sept 12th from Vancouver airport to Toronto.
While on that flight, My screen was not working I asked the service people multiple times which nobody even got concerned about.
Now i have migraine issues, i asked for a cup of coffee which was never served to me.
I finally ordered from Bistro, cheese pizza and drink which was served and i asked for a water bottle which was again missed.
All this is ok but when i asked for a coffee they did not gave me and the seat right besides to me asked for that and they were served immediately.
I felt racism and that's what i believe they have done throughout the flight with me.
reference number: 2EAQ7T
Seat Number: 40H

Sept. 26/21, flight 397 from Calgary to Victoria, Seat 16E
Aeroplan #[protected]

I am alarmed and very concerned for my safety after experiencing an elderly woman in seat 16D (or, B) coughing and hacking throughout the flight. She would frequently remove her mask while doing this. It was a full flight and no doubt flight attendants were busy but no one attended to this woman. Her husband removed his mask frequently too. I want the status of this woman. She was obviously sick but still allowed to fly. Why? I flew only because of your stringent health measures but this was terrible.
thanks, Mary Elizabeth

The resolution of my complaint would consist of 1) a clear explanation of what information is needed for my gift card purchase attempts to be verified or 2) just verify the orders I attempted on 25 September 2021 (order #10777223, 10777266, 10777163) and give the intended recipient his e-gift cards or 3) suggest a reliable way I could anonymously pay for my colleague's tickets when he is ready to purchase them. I have called suggested numbers and written messages to suggested addresses. For the aforementioned orders I was first given ticket/case #23624096 and after further unexplained rejection, the most recent and not yet resolved ticket # is 719918555. I have been trying to purchase e-giftcards for a colleague to use for flights he and his family will have to take but the date of travel is at yet unknown. All but one of my now considerable number of purchase efforts over the last few weeks has been rejected without an explanation of what the exact problem is. The order for the one card that was successfully purchased and delivered to my colleague had been rejected twice by Buyatab before it was mysteriously accepted and the card delivered. I used the exact same credit card and supporting information to try to order the three intended gift cards and they have presently been rejected twice. I had used other credit cards on previous purchase attempts. Those had been credit cards in my name. The one that worked once and that I tried to use for the above-mentioned order numbers was in my husband's name. Typically, my first effort to purchase an e-giftcard is rejected with the following form letter:
"This e-mail is to notify you that we were unable to authenticate and complete your recent online Gift Card order (# 10777223). As such, your order has been cancelled pending review.
Prior to attempting another purchase, please contact our Air Canada Gift Card Support so we can assist with the authentication.
Air Canada Gift Card Support Contact Information
Toll Free in North America at 1-855-281-1761.
A temporary hold was placed on your payment method. This is not a charge and will disappear from your card in 2-3 business days.
We apologize for any inconvenience this may cause.
Please note that this process is in place to ensure the protection and security of all customers and their credit card information."
This first form letter comes from a source that gmail recognizes. All e-mail following my requests for information that might lead to the purchase are from sources that gmail can not distinguish from spam.

I call and also send an e-mail about the form rejection. The call is acknowledged with a form letter such as:

Air Canada gift card support
Sat, Sep 25, 7:26 PM (2 days ago)
Hello Valerie,
Thank you for taking the time to contact us today!
I have submitted a ticket as requested and one of our support staff will be in contact with you shortly.
Please let us know if you have any questions or concerns. You may call our toll-free-number at +1 (888) 267-0447 for further assistance.
Have a wonderful day.
Roldan,
Customer Service Specialist

This is followed up in 1-3 days by another form letter from a source that gmail cannot distinguish from spam such as:
Giftcard Support
Sat, Sep 25, 9:14 PM (2 days ago)
to me
Hello,
Thank you for taking the time to contact us.
Upon secondary review of your purchase attempt, our system was unable to complete your recent online gift card order; therefore, your order has been cancelled. Please do not retry this transaction.
Our system uses a combination of internal and external tools, including information from your financial institution. With the information provided, our system was unable to verify the transaction.
Please note that when you attempt to make a purchase online, there is an automatic authorization of the funds. If you see this being deducted from your account, please allow 2-3 business days for the funds to appear back on your statement.
We apologize for any inconvenience this may have caused.
Please let us know if you have any questions/concerns.
Best Regards,
Eunice,
Customer Service Specialist

I have responded to the last example and am still waiting for further communication from them. I have also called Air Canada's 888 247 2262 number in an effort to find a good source of information.

I have also made the necessary calls to my financial institutions to make the necessary funds have been cleared to pay for the cards. We are talking about 4 cards in total; 3 for 1500 USD each, 1 for $500 = $5000 total.

As I have never had problems with Air Canada, I did not initially think to investigate Buyatab's business history until today. I did not find any problems that included Air Canada, but there were plenty of BBB complaints. Some were similar to mine. A worrisome number came when people tried to make purchases with their gift cards. Are you sure this is a good business for Air Canada to be connected with?

Compliments : to three of your Canadian agents: Alex, Lily and Razan.
I had to call Air Canada several times and after several trials I was relieved when one of the above three agents could help me. They were very helpful, polite and knowledgeable. Hope their work is recognized.

Re: booking no.2Y4319
26/07/21
My wife is handicap suffering partial multiple sclerosis and we need wheelchair till the aircraft, we got one and when we passed the securty
they left us to take the electric bus, i told them we should ferry her to the plane because she cant climp to the bus, the girl said(sorry, i have been told to leave you here and left)then i ferry her to the plane. The service is poor and they very unpolite to passengers.
16/09/21
WE has seat no.24j, k and assigned to seat 39A, B.i believe i am entitled to refund for the seats.Also we had to walk to the Elevators to get the wheelchair.

Air Canada agreed to reimburse the unused portion of air fare due to the COVID shutdown in March of 2021
Instead of cash or credit to my credit card account we were offered a voucher for future travel.
The issue is my wife and I are in our 80's with health issues and can no longer travel . I have attempted to get a refund from Air Canada without success. I'm attaching the information with the hope that you can help resolve this situation, thank you in advance.
Donald M Horne

Travel Voucher
Booking reference: U6BOBF

Dear Air Canada customer,

We are happy to send you an Air Canada Travel Voucher with a value of 753.44 CAD. The voucher is fully transferable, can be used multiple times and will never expire.

Air Canada Travel Voucher number: Air Canada Travel Voucher amount:
[protected]
753.44 CAD

Please note that it may take up to three business days for the value of your Air Canada Travel Voucher to appear.

For your protection, a separate email will be sent with the four-digit pin code needed to book a flight or associated service online at www.aircanada.com, or when you call Air Canada Reservations at [protected] (for international and other numbers, visit www.aircanada.com/othernumbers). If you would like to book an Air Canada flight with your travel agent, please contact them directly.

You can also use your voucher to book a flight and hotel package to Mexico and the Caribbean only (excluding group reservations.) Visit www.aircanadavacations.com to book.

For more information about your Air Canada Travel Voucher, or to check your balance, visit www.aircanada.com/actv

We look forward to welcoming you on board again soon.

Numéro de réservation : U6BOBF

Bonjour,

Nous sommes heureux de vous faire parvenir votre bon de voyage Air Canada d'une valeur de 753.44 CAD. Le bon de voyage est entièrement transférable, utilisable en plusieurs fois et sans date d'expiration.

Numéro du bon de voyage Air Canada : Montant du bon de voyage Air Canada :
[protected]
753.44 CAD

Veuillez prévoir jusqu'à trois jours ouvrables avant que la valeur de votre bon de voyage Air Canada s'affiche dans votre compte.

Pour votre protection, vous recevrez un courriel distinct comprenant un NIP de quatre chiffres dont vous aurez besoin pour faire une réservation ou vous procurer un service connexe en ligne au www.aircanada.com, ou en appelant les Réservations d'Air Canada au [protected] (pour obtenir les numéros internationaux ou d'autres numéros, visitez le www.aircanada.com/autresnumeros). Si vous voulez faire des réservations pour un vol d'Air Canada par l'entremise de votre agent de voyages, veuillez communiquer directement avec ce dernier.

Vous pouvez aussi utiliser votre bon de voyage pour réserver un forfait vols et hôtel pour le Mexique et les Caraïbes seulement (les réservations de groupe sont exclues). Visitez le vacations.aircanada.com/fr pour réserver.

Pour de plus amples renseignements au sujet de votre bon de voyage Air Canada ou pour vérifier votre solde, visitez le www.aircanada.com/bvac.

Nous avons hâte de vous accueillir bientôt à bord.

Please do not reply to this email — we apologize, but because it's an automated email, it does not accept replies. We've sent you this email about an Air Canada product or service that you've requested — this is not a promotional email.

Your privacy is very important to us. To see how we're protecting your personal information, please take a look at our Privacy Policy.
www.aircanada.com/privacy

Copyright © 2020, All rights reserved.
Privacy Policy.
Veuillez ne pas répondre à ce courriel - nous sommes désolés, mais comme il s'agit d'un courriel automatisé, il n'est pas possible d'y répondre. Nous vous avons envoyé ce courriel au sujet d'un produit ou service d'Air Canada que vous avez demandé. Ceci n'est pas un courriel promotionnel.

La protection de vos renseignements personnels est très importante pour nous. Pour savoir comment nous les protégeons, consultez notre Politique sur la protection des renseignements personnels :
www.aircanada.com/vieprivee
.

Copyright © 2020, All rights reserved.

at a time that the whole world is suppose to be careful you decide to break people apart booked on the same file
shame on you
after screwing millions of dollars out of all of this, you can't seat people together
sad and pathetic
you also have over selling flights and then bumping passengers. at the airport you blamed it on my travel agent and said she mixed up on my tickets, not true at all. my travel agent has been the only one standing behind me and you threw her under the bus. she didnt even tell me you over sold. i over heard another passenger at the airport.

1. there was no movie entertainment due to malfuntion we recieved a voucher card AAHJP0D4VL
2. We originally booked a pet coming with us and were told we could do that in premium economy. However on our next contact with AC they said we could not. We already paid the fare and had to change it to economy,
We were told we would lose the difference in fare which we did. W e are out a substantial amount because of Aircanada misinformation. I expect this to be refunded.
our booking reference was3DPW4SW
We completed our trip to new brunswick but at the last minute decided to not take the dog fearing more mix ups at aircanada. We would have like to go premium economy but aircanada system would not let us.

Regarding Flight AC402 and AC748

This was a connecting flight from Toronto to Montreal to NY LaGuardia. I had 2 suitcases and a tote plus my carry on. When I arrived in NY, the 2 suitcases and tote which I checked did not arrive the same time I did, 4 hours later they finally showed up. Of course no one knew what was going on and after much hassling on my end I was told the time that the luggage would be coming in, I am extremely unhappy and will never use Air Canada again.