Air Canada
reviews and complaints

My daughter and I flew business class from Toronto to Punta Cana. When we arrived, her luggage was not there but still in Toronto. The shuttle to the resort did not wait for us while we were at the luggage counter.

The luggage did not arrive until 4:00 p.m. the following day. The Air Canada representative was nowhere to be found. Staff at the hotel tried to reach her. We had no information about the resort, when and where to catch the shuttle back to the airport…

We were told our luggage would be marked priority. What a joke.

April 7 flight 470 san fran to toronto 8-9 pm

the lady that picked me up at airplane was a little put out about coming down to the airplane (me not walking up the ramp.) I am 78 walk with 2 canes (need wheelchair.) The Iady asked me if I could get luggage off belt by myself and if not I would need a porter costing $15.00. I struggled but managed to not fall over and get my luggage off weighing 30 lbs.. Then she said I could not put luggage between my legs that I needed a porter to take luggage to my pick up at (P) a nd it was at a cost off $15.00 I t old her I did not have $15,00. the Porter came and walked along side of her pulling my luggage. That it was ok I did not have the $15.00 as I was getting quite upset at this time as I was unable to walk the distance. Is there some where u pay this or does the money go into her and his pocket, scamming the elder and handy caped. I travel air canada because of your service and secure feeling because of traveling alone.

Please look into this I really thought they were going to just leave me if I did'nt have the money

i ARRIVED IN dENVER WITH NO LUGGAGE HAVING BEEN TOLD IN mONTREAL i COULD NOT FLY UNLESS MY LUGGAGE ACCOMPANIED ME. # DAYS BEFORE i GOT IT

Just to summarize my unpleasant flight / trip of 2021 from YYT To Denver Co.

After been assured in Montreal that my luggage was on board I arrived with no luggage for 3 days which was disturbing when I had a function to attend. While in Denver I received emails from Air Canada notifying me of flight changes of which I spent my precious time on the phone to find out it was a mistake, not once buy 2 or 3 times. That's not how I wanted to spend my time with my family as we mourned the death of my brother. Sad indeed. Someone wasn't paying attention.

I had purchased 2 onboard meals and I never got anything on my return flight.

In the midst of Covid19 this had to be my worst experience with Air Canada. The right hand didn't know what the left hand was doing. Staff were so confused it was unreal. Arguing amongst themselves in my presence as to what to do isn't good enough, therefore I was left alone in the wrong area in Montreal airport without no one around me for some time and almost missed my flight back home to St. John's. The person who took me to my departure gate told me I had been left in the wrong area. Stressed is an understatement for me as a Senior. I have been flying Air Canada for many years but I'm having second thoughts after this ordeal.

This is the second time I've made this complaint and got no reply.

I'm a very dissatisfied Air Canada customer and I'm hoping for a favorable reply in the near future, one which will help me decide if I will fly Air Canada again.

Regards

Angela Fleming

Recently on April 2 I have a flight that go to Delhi from toronto pearson airport in morning. I reached there before 2 hours and 30 minutes before takeoff and the timing of flight was 9.45 am . I am filling my details there and there was a last name problem on that counter. After 3 minutes the manager come in front of me and tell me the boarding was closed and what i still have time. This was purely injustice done with me and that flight departure at 10.46 am that cost me 945 $ to reschedule and no one help me. Please do justice with me. Refund my money please.

I have flown this aircraft in business several times over the past few months.

The good news, I suppose, is that it didn't crash however to use the washroom requires a Cirque de Soleil acrobatic skill and the seats are painful after just a couple of hours.

CANADA - ST. LUCIA RETURN

COSTA RICA - CANADA RETURN

I need to do a booking of 4 tickets from YYZ to YVR using a flight credit coupon. After a long wait of nearly 2 hours, Air Canada personnel called me back on 3:41pm. If Air Canada wants to identify this person, I can provide my phone number so that they can retrieve of who that person is. She is a young girl with a Chinese accent. Actually the whole conversation should be tapped and Air Canada management can review her customer service with her. Her attitude is very bad . She keeps on asking me to do it online with the booking. I told her first time "no". Then after a while, she asked me again to book online so that she can serve other customers. I am a customer who have waited for 2 hours and she doesn't want to serve me. How ridiculous! I then told her I am not good with the online booking so I want her help. After a while, she said again to book online. I then become very angry because I told her many times I do not want to do online. I need someone's help because there will be a difference in the price. She explained herself again that she wanted to serve me but in a bad attitude. Then the atmosphere becomes very angry. I do not want to speak to her so I ask to speak with her boss. She did not want to give to the boss and said she doesn't have one. How ridiculous! Then I ask for her name. This time, she put the line on hold. After 5 minutes, she returned and apologized and transferred me to another customer service. However, she still did not answer my question. It seems that she doesn't have a name and a boss. I am 55 years old and cannot understand this kind of customer service. I understand that I am using a coupon but I am still a customer who have paid the coupon. Thank you for listening.

i have now tried for 3 weeks to add my flights to my cruise. the last 2 days alone i have been on hold for 10 hour! still on hold right now for 5:45 and yesterday for over 4 before the line dropped on your end. REDICULOUS.

How can i get the flights added without more issues!

you can call me at [protected]

This was paid for almost 3 years ago, you have my money, i want my flights!

Or do i have to take this further.

Rob

This is our 7th Complaint regarding this matter with no response. We arrived at PV AC priority checkin Feb 20/2022. After 1 1/2 hours of embarrassing, intimidating, humiliating & disrespectful treatment we were continually told we were not on the manifest for Flight AC971. Our confirmed Business class seats were not available. We asked for a manager. When she arrived she restated their position & said we would need to pay for new seats & nothing available until Feb 27/2022. This was not acceptable to us & the manager made a phone call. After further discussion on the phone she offered 2 economy seats on Flight AC971 if we paid for them. Not acceptable as we already paid for round trip seats. Manager finally stated we could have the economy seats & deal with the costs later. We agreed to take the seats. We do not understand why Air Canada will not deal with this matter as we paid upfront for Business class seats round trip Vancouver & back from Puerto Vallarta. Our great 3 week vacation was totally unhinged & ruined by this serious error made by Air Canada.

CC: Canadian Transportation Agency

CC: Porrelli Law Group

Air Canada delay the delivery of my bags two days. While they try to deliver it to my door within the 24 hours of my arrival, they failed to do so because the delivery company they used did not leave the bag at my home when I didn't answer the door (because we were not at the place and didn't receive their call letting us know to be there). As a result, I only received the bag 48 hour later after arrival and claimed $618 that I used to buy a jacket, a pair of shoes, and toiletry. They claim that they would only compensate for $318 because they don't agree with my claim. This is crazy, they made me spend the money. How was I supposed to dress after a 24 hrs flight?

In 2019 our family booked a trip on Air Canada

(using our credit card points) from Vancouver to Arizona. However, like many Canadians, we could not travel due to Covid-19.

My husband is a first responder, firefighter, and we were unable to travel these past few years as he was needed locally and due to Covid-19. The past two years we have planned and saved for a family vacation and have been waiting to take it with our two little girls (age 6 and 3). The past few years have been incredibly stressful for our family. When Covid-19 started to ease this past summer, we decided we would plan a re-do of our trip in April of 2022. In October of 2021, we contacted our credit card company and they told us that we needed to contact Air Canada to claim our credit.

We followed their instructions and contacted Air Canada on October 27, 2021. Air Canada told us at that we currently had a credit for the value of 3 flights (our youngest was only an infant at the time so didn’t hold a seat), but they will switch that to a voucher for the same value as this way it would not expire. Air Canada told us they submitted the documentation and that we would receive our voucher in 6-8 weeks.

On October 31st we received an email from Air Canada stating that our voucher would be sent to us via email (claim #CAS-3916438-P2L2Q0) and would take approximately 6-8 weeks but the issue is we didn't receive it.

We called at the end of January to see what the hold up was, as we had then decided on dates to travel with another family and wanted to ensure we booked far ahead to use our voucher to pay for the cost of the flights. We realize that the closer you get to your vacation dates to book, the more expensive it tends to be so we wanted to be proactive.

When we called we learned that we still only had a credit on file that would expire April 14th, 2022 due to an Air Canada error that we were not given our voucher when we first requested it in October of 2021. As to the credit would only be valid for two years, this would mean that our return tickets would not be covered as we would be returning April 16th. The voucher from Air Canada, that was suppose to be send to us would have no expiry date and the amount of the voucher would exceed the amount needed to cover the cost of our flights at that time, at the end of January. After we covered our four flights from Vancouver to Arizona, April 9-16, we would have a remaining credit on file to use for a future trip.

Since January, we have now spent countless hours on the phone with Air Canada (more than 17hrs) attempting to figure out when we will receive our voucher. We finally got in touch with an Air Canada Contact Centre employee the first week of February who offered to hold four tickets for us for 10 days at the cost of $1260.48 which had already gone up since we initially called, however we were thankful she was willing to do this for us. She then told us to email the Customer Relations department (through the Air Canada website) to explain our issue, which we did.

Customer Relations finally contacted us and apologized and said they would issue our voucher however since there was a backlog in the voucher department she didn’t know when this would be issued. We told her when our flights were, and she made no attempt to hold our flights or expedite our concerns. Customer Relations told us that we needed to contact the Contact Centre to have them hold the tickets for us. The problem is, the Contact Centre told us that only Customer Relations can typically only hold flights or honor rates. We would have to call back repeatedly to the Contact Centre and hope that we receive an agent at the Contact Centre willing to hold the 4 flights at $1260.48 for us until we received our Voucher. Many times, we would spend 1-2 hrs on the phone and the agent would be unwilling to help. We would call back, spend another hour on the phone and someone would hold the tickets for us for another 7-10 days. This pattern has repeated weekly.

Due to Air Canada’s error in October of 2021 and Air Canada Customer Relations refusing to help us by holding tickets, my husband and I have spent countless hours on the phone and time away from our girls. My husband works two jobs, as a firefighter and in construction to help support our family. We don’t have the time to spend hours on the phone with two little ones, nor do we feel we should have to considering this is an Air Canada error. In an email to the Customer Relations contact, I explained all of this and asked if she could simply hold the four tickets for us so that we didn’t have to continue to call back. She disregarded my email and said I needed to continue calling the Contact Centre to discuss any pre-flight questions.

Due to Air Canada’s error with our voucher and due to the lack of communication between Air Canada departments, we found out this past week that the 4 reservations that were held for our family (YVR to AZ April 9-16 – Conf #4YPADS & #4F80GA) have been dropped and the Contact Centre doesn’t know why. The multiple hours on the phone with the Air Canada Contact Centre explaining our story repeatedly in hopes that they would extend the value of our tickets and continue to hold them for us, have been lost. My husband and I have spent many sleepless nights worrying if we are going to be able to take our girls on a vacation. The flights have more than doubled to a price we cannot afford, nor should we need to pay out of our own pocket.

When I spoke with the Contact Centre on many occasions, they informed me that they had no idea how it is possible that we have had to go through what we have been through these past few months. They don’t know why Air Canada won’t respond to us and have apologized profusely for Air Canada’s blatant disregard for us, their customer. We are crushed that Air Canada chooses to provide customer service that ignores our plea for help to simply hold our tickets at the $1260.48 and ensure that we had them when our voucher finally came.

When I spoke with the Contact Centre, the representatives’ exact words, to us moving forward to a formal complaint and contacting Global News, was “I don’t blame you” and “I am so sorry this is has happened to you”. She took the time to read all the notes on our file and was baffled by how we have been treated.

My husband called the Contact Centre one last time. He spent 2 hours and 42 min on the phone with the Contact Centre to attempt to rectify this issue once again. They said they are unable to process any credits on our file or a voucher as it is in a holding pattern. The representative was also unable to hold any flights for us at the current price (now more than $2600+ dollars) and told us that most likely the flight cost would be going up the next day. We asked him, if we have a credit with Air Canada, can we use this as a last resort to help with the cost? He said no, we cannot do that because it is being switched to a voucher now. The problem is, we still have not received the voucher and the cost of flights continue to rise.

We decided yesterday that we would book our flights with Air Canada on our credit card for a cost of $2649.24. This was a difficult decision for our family as we should have had a voucher given to us last year to cover the cost of our flights of $1260.48 in January and still have a credit left over. Instead, we are paying more than double the cost out of our own pocket, so we don’t loose out on our accommodations or vehicle rental in Arizona that have been booked since January, if we do not travel. Our children have been looking forward to this trip with another family and we are trying our best to keep our promise to them to go.

My husband and I feel as though we have been taken advantage of for being more than understanding of the delay’s that Air Canada has been informing us of. All we have asked this entire time is for Air Canada to hold our four flights so that when our voucher is issued it covers the cost.

We have never once filed a formal complaint nor contacted Global News or media outlet for help in any other problem in life, it’s not like us. We don’t want this happening to another family, and we feel as though we need to hold Air Canada accountable for their actions.

We really hope that you can help us rectify the issue with Air Canada and have them reimburses the cost of the four flights. We aren’t asking for anything exceeding what we are owed. We would like to be given the voucher to cover the cost of our flights and a reimbursement of the $2649.24 which we have paid out of our own pockets to cover the cost of the flights.

I had booked a trip to Cancun from YVR for Mar.6-13... something came up 19 days in advance no longer allowing me to go on this trip.

19 days in not long enough to get a refund but is within the proper time frame to get a travel voucher. The trip, for two, cost just over $3200 and after multiple attempted phone calls I finally went to there online booking management page, I requested to cancel the booking but received no response. So after a week I started making phone calls again, the line was always busy. So I made another attempt to request cancellation online which is what the phone line recommends due to the overload on the call line.

Still to this date have not got a response of any sort.

Be it a phone call or a response to the online cancellation request.

Wondering how I should proceed, or if I am in the wrong

Hello

About a month I call and ask for a password. The man I talk to said it would take 10 days to get a email so I waited and no email. I recall on March 9 at 11;11am an talk to another man. He said the other guy did not put in for it. So he put in for and said I should have it least then 15 days.

I am trying to book a flights. As I cannot use this till I get this password.

Booking number: 4S8BZO

date of issue: Dec 6 2021

Air Canada travel voucher amount $954,40

I was hoping that you could help me with this problem

Thankyou

Linda I MIddleton

canada

I bought 3 packages (6 tests) of Switch Home Antigen kit using Aeroplan Points.

I know it is OK for YVR to HNL (USA), but emailed to ask Switch health if any type of certificate is given for the results of their test, as Austrailia requires a Negative Certificate for boarding plane.

They don't know! Below is copy and paste of my question and Moni's reply at Switch health.

I have now had to purchase ( for more money), another 4 tests because I obviously need that certificate and I have 2 days to get it.

----------------------------------------------------------------------------------------------------

Re: Is switch home kit good for Australian entry?

Inbox

Moni from Switch Health

2:44 AM (8 hours ago)

to me

This message was sent to the following 2 people: Pete Dunn, [protected]@switchhealth.ca. Replying to this email will notify them.

It is the responsibility of the patient to know the requirements of the destination country they are traveling to. Switch Health is not responsible for locating this information for the client.

Moni from Switch Health

On Thu, Mar 17, 2022 at 04:09 AM, "Pete Dunn" wrote:

Bought home kit. Australia says they need a RAT certificate to get on the plane. Is there some sort of certificate issued by email or..?

Thank you,

Peter dunn

Hello,

Me and a friend were booked to fly home from CUN Cancun to YYZ Toronto on March 13, 2022. Our flight number was AC931. The flight was supposed to leave at 1:35pm but we sat for quite some time in the airport waiting. My friend had knee surgery and has trouble standing(wears a knee brace) so we were able to find a seat, as her knee was extremely weak from waiting/standing. No staff from Air Canada communicated to us why were were delayed. About an hour later we began to board the plane. Once all loaded we sat some more on the plane. Probably another 1.5 hours more. We received no announcements as to why we were sitting on the tarmac. I was extremely hot and overheating. My friend needed to take her pain medication for her knee and had nothing to take it with. She also needed food to take her medication with which was not available yet.

Once we started moving the pilot said it was spring break, extremely busy and that was why we were waiting for out place to take off. You could see lots of planes waiting in line.

We were in the air when people started to discuss connections when we arrived in Toronto. We needed to change planes to go from Toronto to Kelowna on flight AC 1127. But our flight that was delayed from Cancun made us so late that we missed the connection. We received an email on March 13th in the evening stating that our flight had changed and we would now need to leave March 14th at 3:20pm (the following day). But it was taking us to Vancouver first then to Kelowna. So our trip was prolonged over a couple of days due to this delay from Cancun.

That evening when our connection was rebooked we were very tired and without anything to eat. We had a hard time finding somewhere to stay for the night. I called the Sheraton 5 times and no one would answer. We finally asked someone how to get there and they told us the route through the airport.

Remember, Dana has an extremely sore knee and can't walk well. And now I was extremely tired and sweating (I later found out I had Covid and was very ill- I tested on March 15th through Interior Health testing site with a PCR test and was positive for Covid). We finally made our way to the hotel. Booked a room and some food and slept until the next day. The room, taxes, food, porter etc. came to about $500 and because our car was parked 1 more extra day in Kelowna our parking fees nearly doubled as well.

This was a horrible experience for us. I know it happens but Air Canada really did nothing to help sort this out for us at all. We had never been to Toronto and know nothing about how to navigate our way around, We just needed to catch another flight which Air Canada rescheduled to AC115.

We feel we need to be compensated for all the hotel costs, parking, food etc. that occurred while we needed to wait for our re-scheduled flight. It was not our fault that so many planes needed to land and take off in Cancun. That would be up to Air Canada to arrange and figure out.

This is our 5th Complaint regarding this matter with no response. We arrived at PV AC priority checkin Feb 20/2022. After 1 1/2 hours of embarrassing, intimidating, humiliating & disrespectful treatment we were continually told we were not on the manifest for Flight AC971. Our confirmed Business class seats were not available. We asked for a manager. When she arrived she restated their position and said we would need to pay for new seats and nothing available until Feb 27/2022. This was not acceptable to us & the manager made a phone call. After further discussion on the phone she offered 2 economy seats if we paid for them. Not acceptable as we already paid for seats. The manager finally stated we could have the seats & deal with the costs later. We agreed to take the seats. We do not understand why Air Canada will not deal with this matter as we paid upfront for Business Class seats for round trip Vancouver and back from Puerto Vallarta. Our great 3 week vacation was totally unhinged & ruined by this serious error made by Air Canada. You need to deal with this because we are not going away.

Hello,

I'm writing to tell you about a situation that has just occurred on flight AC155, YYZ-YYC, 14MAR2022.

I purchased a ticket for my daughter's friend, Emily Cole, who has severe anxiety. I purposely purchased seat pre-assignment for this reason. She is not good with strangers touching her, so we had selected a window seat, which would allow her to lean away from the other passengers into the window, and not be jostled by people walking up and down the aisles.

Very briefly, she was booked on a different flight that was canceled due to the strong storm this weekend. They changed her booking and pre-assigned her seat again to a window.

When she got on board, there was someone in her seat. Apparently, a mother and two children, who did NOT pay for seat pre-assignment, were in her place, and no one asked her if she would move, which she would definitely have preferred not to. Now, she's forced to sit in the middle row, in the middle seat, of a 787 surrounded by other people, not able to make a scene because of her anxiety, which would have ratcheted it up even worse.

We had also booked a meal for her, which would have gone to the person occupying her seat had she not mentioned it after boarding.

I am livid, and disgusted, that this happened. Normally, a passenger is asked to move, and most of the time they'd say yes, no problem. But in this case, Emily is beside herself with anxiety already, and now it's twice as bad.

I expect a refund on the seat pre-assignment, since it didn't seem to matter. I would also expect some compensation for Emily for her suffering. This is outrageous.

A mother traveling with two small children should absolutely pre-assign her seats! It's common sense, and not Emily's problem.

Her record locator is 49IR4Y.

Good customer service demands she be treated much more fairly than this.

Inga Calvert

[protected]

[protected]@outlook.com (preferred method of correspondence)

On my flight AC156 Calgary to Toronto on Oct.29,2021 besides the delay in Calgary the flight attendant giving the announcement was very rude and disrespectful to us passengers telling us how we should be putting our masks at all times really diminishing our values as a customer who pay her salary totally unacceptable, on arrival in Toronto my flight to Cancun was cancelled and after more than two hours waiting at the customer service begging for a way to fly out to Cancun the same day because of all the arrangements in Cancun. I was made to fly through Houston to Cancun, by the time I arrived it was more than 8 hours later than my expected arrival which I had no time to inform the car rental and hotel reservation that I made to keep my reservations and all my plans through our my stay in Mexico was messed up. all the trip to the Island I was supposed to take with a ferry and so on. And my car rental was no show so I had to pay four times more than what I had paid for two weeks rental and and paid hotel accomodation because of no show due to the cancellation of my flight and not having my luggage with me, I had to stay in Cancun an extra night in a hotel even though I was charged already for my stay at the island that was planned and as days went by my car rental charges got tripled and quadrupled during my six week stay in Mexico all because of the cancellation of my original flight that destroyed all the plans that were in place. So beyond the very poor customer service in the flight that started it and at the Toronto airport followed , it caused me endless stress and lack of sleep for 24 hrs non stop not getting a chance to eat or even use the washroom because I had to fight for my flight to Cancun and unacceptable amount of money that I did not plan for to spend for my car rental and accommodation made my long planned holiday awful and very expensive beyond my budgeted plan.

Date: Saturday March 5th flight number 982. We purchased the package directly with A/C vacations and clicked on private pick up from the airport which was included in our final payment. When we arrived we were told no were on a bus. So rather than get into a major, disagreeable discussion we just got in a cab which did cost us and additional $45.00 US $'s to get to our hotel.

We would like compensation for the $61 per person and the $45 to get to the airport.

Thank you in advance for addressing this issues on our behalf.

Regards, Nancy E

March 9, 2022

Mr & Mrs Canjura. Acosta

446 Morley Ave

Winnipeg. MB

R3L 0Y9

To Air Canada Customer Care,

We are sending you this letter of complaint due to the number encounters we have experienced along the way of our travels from Winnipeg, MB to El Salvador AC262 from Winnipeg to Toronto December 30th, 2021. The situation started in Winnipeg, MB. My husband and I were boarding the plane at 6:45am to fly to Toronto, ON and while waiting on the air craft, the plane has some technical difficulties trying to take off. In the meantime, agents were trying to find alternative flights for everyone due to the air craft technical difficulties and assuring all passengers could get to their connecting flights.

When we were speaking with the agent about our flight because we had a connecting flight to El Salvador from Toronto. When speaking to her she kept expressing that they could send my husband and I to the USA and take a flight in the USA to get to El Salvador. I had express to the agent that would not be best suited to us since we did not have the PCR test that was required to enter USA at the time of travel and that also I did not have my Visa to enter into the USA. We then had finally arrived in Toronto, ON at 4pm and missed our connecting flight and that also there was no more flights heading out to El Salvador that day so therefore we had to stay the night in Toronto, ON and hoping to get a flight from Toronto, ON to El Salvador the following day.

While figuring out ways to get to El Salvador through an agent at the Toronto airport they kept suggesting that my husband and I should go through USA to continue our travels when they were not listening to my situation. I expressed that because my husband and I did not have proper PCR test for the states ruling and that I did not have a Visa for entering into USA. Nothing further was done or us and told us we would have to basically deal with the rest of this situation ourselves and to top it off with the mix of all of this ticket situation, our luggage's were nowhere to be found as well.

On December 31, 2021 in the morning, I called Air Canada to see what they could do for me and my husband, due to the number of encounters we had already dealt with and the lady on the phone they informed us that we missed our flight and that there was nothing else for them Todo of us. We then had called Avianca where we had purchased our tickets and then informed us that Air Canada is accountable for further actions to helping us and that they needed to save two seats for my husband and I. I had Air Canada on one cellphone call and Avianca on another cellphone call to get this sorted out when I felt this was not needed as a customer.

My husband and I then headed to the airport after dealing with these phone calls and keep in mind that we are also in yesterday clothing with our bags nowhere to be found, we then informed to go wait in line to speak to someone again for our tickets get out of Toronto, ON to get to El Salvador. finally got to Air Canada counter and the issue still continues about these tickets and then said, we had to rush over to Avianca because the plane was already boarding. So of course, my husband and I rushed over and we did make our flight.

I understand as a customer that a problem can accrue, what I did not appreciate was customer service that was given to me. We had technically missed a day worth, we also had family members that were picking us up at the airport in El Salvador and their commute takes 2.5 hrs to get to the airport and which also interrupted their plans as well because they stayed in town instead of driving back and forth. We both feel that we should be compensated as we ended up losing a day, and expenses of our travels. Should you have any questions regarding our trip please do not hesitate to contact us at [protected].

Stay safe,

Sincerely.

Elizabeth and Gilberto Canjura Acosta

446 Morley Ave

Winnipeg, MB R3L OY9

On Friday, February 18 we arrived at the airport at 6:30 AM to travel for a week's vacation in Jamaica, (flight AC982), and immediately learned that our departure was delayed from 8:45 to 10:30. There were extremely long and slow security lines, made it to the gate at 8:45. After that we were told there would be a further delay due to ice in front of the hangar, and they couldn’t get the plane out. By 12:20 PM the plane was at the gate, and we were all told to board quickly or the flight crew would have to be sent home. Within 5 minutes they announced that the flight crew had been sent home and they were calling another crew. We were each given $20 meal vouchers and access to a beverage cart that had pretzels and room temperature soft drinks. There were further delays, and we finally left at 4PM, (7:15 late). Due to the delay, we had to buy breakfast and lunch at the airport instead of arriving at our all-inclusive resort for a late lunch and supper that was included in our vacation package.

Most flights were not delayed that morning, so citing weather as the cause of a 7+ hour delay is incorrect.  The initial delay to 10:30 may have well been due to weather, but not the balance.