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Air Arabia  - Could not travel due to wrong guidelines and supervisor airarabia trivandrum very rude with senior citizen

A
Author of the complaint
11:40 am
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Dear Team,

Please make a note passenger was having all the necessary documents which you mentioned on your travel guidelines. I did not get an answer or solution which I was complained my complain is genuine. I am requesting you to go through the travel guidelines

All vaccinated passengers with E-Visa arriving in sharjah and ras alkhaimah are allowed from India

As a traveller always I will follow your guidelines and no where mentioned that E Visa cany only travel after 14 days of vaccination so it's not my fault requesting you to reissue the ticket according to my preferred date and time and that's my right

And also your trivandrum crew supervisor treated 62 year old citizen with this scenario without any courtesy and rudeness which I am not expecting from such a reputed airline

Hoke you will consider an reissue the ticket

Sent from Yahoo Mail on Android

On Sun, 5 Sep 2021 at 6:11 pm, Air Arabia Support
wrote:
Dear Jariyath,

Thank you for taking the time to write to us.

Our customers have always been our top priority, and we take great measures to ensure their journeys with us are most comfortable and convenient.

In reference to your correspondence, we have carefully reviewed your case, while we understand the inconvenience that you may have encountered, we regret that we cannot accommodate your request as it is against the company's Terms and conditions.

It is the passenger's responsibility to ensure that they have and carry the necessary valid documents, including visas, to meet the immigration requirements of their travelling from the origin to the destination ​.

However, for unused tickets, passengers are eligible for airport taxes. This can be claimed from any Air Arabia office which will be retained as a credit towards a future flight which can be used for travel within one year from the date of payment by the same passenger only.
Feel free to contact us again at any time. Once again, we appreciate your feedback and we look forward to seeing you onboard our Air Arabia flights.

Thank you.

FLYING TO THE UAE:

Passengers allowed from India, Pakistan, Nepal and Sri Lanka:

Following category of passengers are allowed to travel from India, Pakistan, Nepal and Sri Lanka:

Fully vaccinated residents after 14 days of taking the second dose of the covid-19 vaccine in the UAE and hold the vaccination certificate issued by the health authorities including the certificate on the Al Hosn App.
All vaccinated passengers with E-visas arriving in Sharjah and Ras Al Khaimah.
All vaccinated and non-vaccinated medical personnel working in the UAE including the doctors, nurses and technicians.
All vaccinated and non-vaccinated education sector staff, including teachers of universities, colleges, schools and institutes.
All vaccinated and non-vaccinated students currently studying in UAE.
Humanitarian cases who have valid visas (for families reunion).
All vaccinated and non-vaccinated governmental staff of Federal and local entities.
Vaccinated and non-vaccinated long-term visa holders (Golden visa)
Vaccinated and non-vaccinated diplomats
Pre-approval for residents:

Dear Team,
Regarding my booking reference_
[protected] jariyath esmail esmail kunju could not travel today because of the unclear airline guidelines. passenger not allowed from air Arabia Trivandrum airport crew & restrict to travel due to the non completion of 14 days after vaccination which did not mentioned in your airline travel guidelines. E-visa vaccinated passengers can travel and there is no days mentioned in your guidelines and also was done all the required pcr test as per your guidelines and cash lost due to the travel restrict. so requesting you to reissue the ticket according to my preferred travel date and time. If I was aware while booking and also after receiving your ticket and guidelines this was not mentioned thatswhy I booked the ticket. If not I will use this guide lines which you send to me and file a case against your airline and that's my right.
Hope you will come with positive reply

Regards
Jariyath Esmail Ismail kunju
Mob [protected]

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Building A1, Next to Cargo Entrance, P.O Box 132, United Arab Emirates
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