ComplaintsBoard Travel and Vacations Agoda Mislead, false advertising

Agoda review: Mislead, false advertising

Verari of US

Oct 15, 2026 11:54 am UTC

Verified customer

Featured review

Booking 184611973244 for Deluxe Pool View. When arrived no welcome drink, receptionist, a dry young women don’t speak English. Gave us a room looking like a coffin, no pool view. Went to address the issue same women called another women who called the office and after waiting to debate, a room was cleaned but again no pool view. I spoke with the assistant manager said tha Agoda didn’t post and don’t understand that for Gusde pool view means “back view pool”, unsure what that means. The AC pushes the air smelling like cigarette smoke, they sent some incense to place under, the wi-fi on download is 13.8 MB per sec.
Because of mislead and misinterpretation, false advertising I require a reimbursement and need to know if I can leave as soon as possible. I need to find another location that will meet our standards, hope you understand all the hassle you have put us thru and need an answer ASAP at [protected]@hotmail.com,
Best regards,
Elena

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Agoda Contacts

Agoda phone numbers

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100%
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Brazil

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Agoda emails

reviews@agoda.com

100%
Confidence score: 100%

Support

Agoda address

30 Cecil Street, Prudential Tower ? 19-08, 049712, Singapore

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Nov 12, 2026
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