Agoda – Page 46

Hello,
My booking ID: 210253411 and I would like to report the Grand Continental Nomo Apartment in Guangzhou as they are very unprofessional. The second morning I left for shopping and in the meantime they cleaned my room. When I came back, I hurt myself in the leg as there was a broken glass in the room carpet although I did not have any glass item with me. My heel was heavily bleeding and when I called reception, they could not understand English. I tried to explain them and asked for help but they could not help as they could not understand anything and just send a staff in my room. Seeing my leg hurt and the broken glass, they did not care and just gave me tissues. I asked for first aid but they don't have, not even a medicine or bandage. The staff were very rude. Then I had to use google translate to ask them to inform their manager. Their manager was already at home and later I got a call from her where she can only say SORRY. She did not care to come to see me and how I get hurt. She just gave me 2 options, either her staff clean my room again or she can upgrade me to a bigger room. I asked for my refund but she said sorry she cannot give that. Then she insisted that I have to leave the room and gave me another room. According to her, it was a cleaned and bigger room but it was not clean at all. Neither of her staff helped us to move to another room. So with my wounded leg, I have to carry my luggages to another level. The following day also the manager did not come to see me or call although she said she will call me. They simply don't give a damn about their customers. Once I checked out yesterday morning, I received an email from an agent that she received my email address from Nomo Apartment and she was sending me her shipmen details. This is very unprofessional from the hotel to share my email address with agents without informing me about that. The hotel is well aware that I already have my own agent there and still they shared my email address with other agent. This should be confidential to share customers details with agents. I want my money back for this rude and unprofessional service from Grand Continental Apartment. It was a serious case when I hurt myself but they did not care of helping out with doctors or first aid. This hotel is not worth for doing this service where they cannot help their customers in case of emergency where the carelessness was on behalf of their staff who did not clean the room well and left broken glass on the carpets.

I have attached pictures as evidence.

I look forward for your justice decision.

Kind regards,
Ishina

Hi I booked a two night stay at DG One Stop Budget Hotel Ipoh for the 2nd and 3rd of May 2018 and had paid Via the FPX service. My account was debited for the amount immediately but my booking did not go through. There was no booking confirmation.
Transaction details
Reference no 670947
Transaction ID [protected]
Seller ID SE00007037 Moldpay Sdn Bhd Seller Order number [protected]
Amount RM150. 52
Date 29/04/2018 time 12:19:56
Source : PBe
How do I get my refund?

We have a problem with a booking in Florence - agoda confirmed the apartment company charged the credit card but until today we got only the street in Florence but no house number - so how can we find the apartment without house number
We called at least 10 times agoda thailand and not one time there was an employee to pick up the phone only the answering machine and a lot of music
That is a real bad service not to anser the phone - we send around 6 emails - same result
fA

Hi

My name is Choo-ake Suijiwanich, email: [protected]@gmail.com, my phone is +[protected].

i juts want to complaint services at agoda thailand. Actually I dont want to write this, wasting my time. BUT I think I need to. Today I called agoda early morning about 8.00 a.m.to change my room type at Centara Ras Fushi booking 9-12 May, to be another room type, Deluxe Spa Over Water, I contacted KHU NAM, she said okay, she will send email first and then called follow, I have been waiting until 11:00 a.m as I now Maldives is about 2 hours later from Thailand, So no one called me as Maldive is already 09:00 a.m. So I called Agoda again,
Khun Warapa picked up the line, So I talked with her and she said after hang up she will call Centara to
check if can change, So I have been waiting for her to call me back, until almost one hour. So I called Agoda again and Pornsiri has picked up and I talked with her not sure she can finish what I want ( as I am typing this complaint during waiting for her talking with Centara now about 10 mins, still not come back until I hang up and give up.

You can check I have been a good and royal customer for AGODA but what services I have received is very very bad.

I am thinking NOT to use your agoda again, I spent a lot of money booking hotels through AGODA, you can check my records.

Best regards;
Choo-ake Sujitwanich

Hello,

In march I booked an accommodation to stay at Fiji Namuka Bay resort from 16 March to 20 March 2018 via Agoda.com. I paid to Agoda but not directly to the resort.
I paid more than $80AU per night.
I would like to advise that never stayed at the accommodation in such bad conditions before.
First of all, for the holiday accommodation to stay in Queensland, Australia, the average price is around $80-$85 per night. Fijian's resort price was the same as in Australia.
For this price I expected to get a clean room and clean bed linen, as everywhere.
Unfortunately, Fijian accommodation was bad and did not meet the standard health requirements.
When I arrived to Namuka Bay Resort I have found:

1. The room was not clean, the floor at the room and bathroom was dirty, the washing base was dirty, the rubbish bin was half of rubbish (photo attached). The staff didn't even clean the room and bathroom after last visitors. I cleaned the toilet myself as I could. The shower didn't have hot water and built up outside of villa without roof. I could not have a recent shower for 4 days. Lucky, that the weather was hot and I swam a lot in a sea instead.

2. Bed linen was not ironed and looked dirty - some stains on the pillow cases (photo attached). When I saw bed linen I asked the staff immediately why the bed linen is so old and not even ironed. The flat sheet was very old and didn't look fresh but it is not visible on a photo. I questioned the owner if the bed linen was even clean as looked dirty. He replied that they never ironed bed linen and I should accept the things as they are because the accommodation was very cheap. I advised him that the accommodation was not cheap as I paid the average price for good accommodation in Australia where always clean and ironed bed linen and clean rooms. He was surprised that I paid such big money in AU dollars. He said to me that he thought I paid around $81-$82 Fijian dollars per night. I believe he got from Agoda.com around $80 Fijian dollars per night. Please note, it was low season in Fiji in March.

3. The mattress was so old so the bed bugs were inside. I have bitten by bugs every night and slept very bad for this reason. One of the staff have advised me that mattresses have not been changed for many many years since the owner built the resort.

4. The electricity was off every day from 6am to 6pm. The owner advised that I have to pay myself for 1 hour of using electricity if I need during the day. For this reason there was no kettle in a room. The staff in a kitchen collected water from the thermoses (what is left over) and re-boiled the same water few times if I needed to use for tea. They provided the thermoses for use.

I never stayed at such bad and poor accommodation in past.
I believe I have been overcharged for such a bad accommodation. The villas were empty. Only one couple stayed with me at the resort. I can understand why the resort was empty. Once people get there, they probably never want to return to such dirty and unpleasant accommodation.

I require to recalculate the price for this accommodation based on the real facts as it does not cost $81-81 AUD per night.
There are many resorts alone Coral Coast in Fiji for same price with much better conditions - clean and ironed bed linen, clean rooms and toilets, electricity and fresh boiled water during the day (including pool, nice environment and so on).

I am looking for your assistance to resolve this issue prompty.

I am dealing with Agoda.con since I returned back from Fiji on 20 March 2018. I sent several emails with my complain, attached th photos. So far, nothing has been done by Agoda. The customer service of Agoda is very poor. They sent to me automatic emails and quick response that they tried to contact the resort. But no action from Agoda. I will wait for few days for your response and then will lodge the complaint with Ombudsman and Fair Trading.

I have used Agoda.com and Booking.com a couple of times, however on a recent trip to Singapore, Agoda sent me an email which I didn't read because I was travelling, that my hotel booking for the following night is not confirmed, even though I booked & paid for it! Anyway, they called me up and gave me options, so when I checked my email I find that they offered me 2 alternatives in a 2 star category, when my original booking was for a 3 stars hotel with twin beds (was travelling with my son).

Naturally I was not happy with their alternatives and made it known, eventually after a long wait like a couple of hours, this was already 9 pm by the way, they got back to me with a 3 stars hotel but with King size bed, so I was very upset with the way they handled my booking, first they screwed up by not confirming a booking, they then gave me a lower category hotel and telling me I did not have to pay extra, and thirdly they don't pay attention to the booking requirements.

Then they had the audacity to wave a carrot in my face and say they would give me a discount for FUTURE bookings... that is when my blood pressure hit the roof and I basically told them to go and ... themselves.

So, no I will not book with them again.

ID:[protected]

On the 31st March - 2nd April 2018 I booked 2 bedrooms at the HILTON HYDE PARK, which cost me £417.02p.

When I arrived to the hotel after travelling 5 hours we went to check in then to be told they don't have our booking details, no rooms, and no reserved rooms under my name. Although we booked and had confirmation (which I showed) they said you do have a booking but it was with AGODA company and they did not confirm it with the hotel we were planning on staying at. I spoke to the manager of the hotel Jade Blasse who was extremely helpful and tried to find us accommodation at another hotel nearby which we did thankfully as it was the Easter and bank holiday.
Inbetween this we rung up Agoda which took over an hour to get through and spoke to a college called Kugan who tried to blame us and the hotel staff for this incident. After discussing this over the phone for 2 hours he understood that is was a fault on the companies side and admitted to this. I was told to find another hotel and that the company would pay the difference of $150 dollars only. Bearing mind the hotels were all further out from my preferred location at double the price and distance. I waited an extra 3 hours to find another hotel. I had 3 children with me also whom were very tired and hungry.
Due to this inconvenience we lost a full day and our plans were disrupted.
My payment was taken off of my card but I kept being told it hasn't and I wasn't able to use my card at the new hotel to make payments.
I have been trying to get in touch with the company when I got back then when I got through after 2 hours I spoke to a lady called Liz and explained the situation all over again she was uncooperative then when I asked to speak to the manager she put me hold for 20 minutes and then told manager was busy I asked to wait till he was free I waited another 20 minutes and was told then that the manager was now handling a call. I left the colleague my mobile number and email address which she reassured me the manager would get back to me on either one. I have waited a week and have had no feedback

I waited on the line for 88 minutes and no one picked up. I was charged over $300 and no one ever picked up. I was trying to dispute a charge. I didn't know it was an international call. This is so wrong! They wouldn't refund my accidentally made reservation and they never answered the phone. :...(.
This has all cost me over $800. Oh my God! I have gotten nothing at all for it. Nothing!

Dear sir/madam
We are in web development, web site creating and property management company, we have registered and handling more than 120 (hundred and twenty hotels) in agoda.com, agoda sri lanka team is given good support to handling property, problem salve and property activation before 2017 december, but now no anybody support us, sri lanka phone numbers always ringing and not answering, how to given support to run hotel and this service, please make arrange to appoint good management and service team to sri lanka, specially we need a responsible person to handling under our hotels, please resolve this problem as soon as possible - from adlanka international tourism pvt ltd kandy sri lanka-[protected]

Since I cancelled booking before check in date 1 week and the hotel find for cancellation only 1 night. I'd like to get the new reciept from Agoda but unforyunately Agoda can't issue it because of agency from China haven't got reply e-mail from hotel. The problem is this issue and the progress occured same everyday. no progress. I call everyday, that wait for long time. I need the receipt to claim with the company and the company must closed the fiscal year. If you won't foolow up urgently, I have to take that expense.!

I cancelled my Hotel Booking through agoda, by mistake. I am trying here and there to reinstate but not able to get help.

Last 12 mins iam on call waiting for someone to pick on the number 00 44 20 3027 7900, even as I am writing, yet no answer. I finally have to disconnect. Does it mean that if a user deals with your site and post completion he is on his own?.

This is not fare, why you guys are not reachable, at all, and if so distant than why do business at all..

How should I take this up..

Shailesh

I have spoken to an Agoda representative and sent 4 emails, he was supposed to call me back yesterday to resolve my issue but no call, no email, nothing. I waited 1.5 hours on the phone yesterday to speak to someone and now have been waiting for 1.41minutes so far. Possibly the worst service ever and no chance of have my issue looked at because nobody responds and no one can possibly be waiting on the phone for this long every day to have their issues resolved.

I found some body has misused my credit card for booking hotel at Agoda. I tried contacting them but there is no source of doing as they are not responding to emails... Could not connect through phone also. I don't understand why there is no transparency. Please don't book any thing from the website as they are just to earn not to provide any service

Dear Agoda, my name is Jane Paauw and I am the General Manager of Mad4You Hostel in Madrid. Since the beginning of February are experiencing a lot of problems with Agoda:
- Agoda lowering our prices on their website, which causes problems with other OTAs regarding rate parity
- Agoda waving late cancellation fees without our consent
- Agoda adding the option for guests to pay at the property, but not allowing us to check the credit cards, which results in No Shows we cannot charge and therefore, us losing money
- After various problems with the new option for guests to pay the property, Agoda confirmed by email to deactivate this option but they did not or they reactivate this option without informing us.
Short: we are losing money due to Agoda and our entire team is very frustrated about all the problems we are having and the time the Agoda Spain team is taking to solve it. And they promise to solve things they do not solve, etc.
The Madrid/Spain department is NOT helping us. Therefore, I request a superior department to help us out.
Thank you very much in advance and kind regards,

Jane

I was booking for a hotel and due to sone problems on the website i cannot get through with the payments. After i managed to finally book, my credit card bill shows that i have made two similar bookings and i was charged double the amoubt. I am very unhappy with the functioning of agoda website to process payments. It was due to some technical issues on the website.

Need to cancel booking for 3 May 2018 due extremely grave personal circumstances

But booking says non refundable even thought this was not clearly flagged at booking stage

I'm a big Agoda fan who will be lost forever unless this booking can be cancelled in this particularly distressing moment

I have many future booking requitements very shortly also

Await your advices soonest

Joseph Martin
[protected]
[protected]@yahoo.co.uk

This is exactly what happen to me in Indonesia. The day I submit reservation I got email notification.
Is there any flaws in Agoda.com system, so some person get the credit card information from its database?

Although it's just 1.00 USD, but I got twice notification.
I have to cancel the reservation because I have to change my card due to this incident. This is unacceptable.

Below is email notification
------------------------------------
Untuk kenyamanan dan keamanan Anda dalam bertransaksi, berikut kami informasikan penggunaan Kartu Kredit CIMB Niaga Anda.

No. Kartu Kredit :XXXXXXXXXXXXXXXX
Jumlah Transaksi :1.00 USD
Tanggal/Waktu Transaksi:[protected]:54:47
Nama Merchant :AGODA HOTEL RESERVATIO Budapest HU

The credit card statement arrived recently and I was billed php 5000 (~$100) for a reservation through agoda in budapest, hu. I made no such reservation. For my most recent transaction, I used a different credit card. I saw other people experiencing the same thing. I called agoda to inquire about the problem, but after waiting for 26 minutes, my call was dropped. I also sent an email and i'm still waiting for a response.

They claim to offer a guarantee best price if you find it cheaper on a competitor website they'll refund the difference. This is false.
They take the money off you and you provide them with all the information they "request" and then claim something completely absurd. I found my hote on booking for half the price they offer and they refuse to match or even offer anything in return. Extra "taxes" are not made clear until booking has been made and payment taken.
Absolute fraudulent company, never use them!

I recently booked a 2 bedroom apartment in London with Agoda. It also said that it had 2 bathrooms, 1 double bed and 2 single beds.
When I checked with the property where we will be staying as I always do, they told me we had paid for a 2bedroom apartment but it only had 1 bathroom, 1 double and only 1 single bed. This apartment is a lot smaller and cheaper. Not what I booked.
There are not even enough beds for the four of us. I took a photo copy when I was making the booking which clearly states what I should be getting which is 2 bathrooms and 2 single beds to accommodate the four of us.
The property we are staying at in January 2019 which is No 1 Mansions, Earls Court, London kindly emailed Agoda with my issues
Agoda got back to me saying I have a 2 bedroom apartment. They did not mention the issues I were raising.
I have emailed them several times and they are not replying. I tried phoning Agoda but there are long waits and I am ringing from Australia.
I am not sure where else I can go to complain.