SUBMIT A COMPLAINT

Agoda Companybooking id is [protected] pingouin villas apartment

1
M Aug 07, 2018

Dear sir/madam,

I would like to make a complaint regarding our stay at PingouinVillas apartment in Mauritius on 19th of July. The Booking ID is [protected]

The apartment was in unsatisfactory conditions:-

1.There was no hot water at all so we was not able to have a shower during our stay.

2. We booked and paid for 3 people, but only two bath towels and a partly torn hand towel was provided when we arrived.

3. There was only one toilet roll available and the second toilet/bathroom did not have any toilet roll at all.

Even though the villa representative had responded regarding the bath towel and toilet roll straightaway. No one responded back or came over to rectified the hot water issue.

As such, I am requesting a full refund for this stay.

Many thanks.

Kind regards

Mui & Ni Cuu

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