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CB Travel and Vacations Agoda
Agoda

Agoda review: Cancelation of my booking

S
Author of the review
7:40 am EST
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This review was chosen algorithmically as the most valued customer feedback.

My booking was confirmed and credit card details provided booking number [protected]. This was booked for work at a price of $219

I had an email to update my credit details which is the same details I had provided at the start of the booking which was the. Confirmed by your services via a email sent to me.

I then reserved an email 8 hrs later stating my booking was cancelled. For no reason. I had never cancelled my booking. It was advised to me less then 24 hrs before my check in period.

I then called the resort who advised me not our problem need to speak to Agoda. The new price for the booking was then raised to 326$

Which is an extra 107$ more than my original booking price.

Through no fault of my own my booking was cancalled. I offered to pay my original $219 and for Agoda to cover the cost of difference as it was a Agoda fault that the booking was cancalled and I was never advised of the cancellation until late in the evening less then 24 hrs before my check in.

If I was travelling overseas I would have been stuck I already have pending bookings with Agoda which Iam thinking of cancelling due to the major problems I have had with Agoda this time around of booking.

The manager did not want to speak to me on the phone I spent 1.5 hrs trying to explain that this is a Agoda issue that they cancalled my booking even though no issue on my end.

This matter will go to consumer affairs in Australia and I will be lodging a claim through them aswell

Claimed loss: I would like 106$ to cover the cost of the difference of my trip

Desired outcome: To solve the problem with Agoda in regards to my cancellation of accommodation

Confidential Information Hidden: This section contains confidential information visible to verified Agoda representatives only. If you are affiliated with Agoda, please claim your business to access these details.

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