Afrihostbad, extremely bad service.

A Nov 08, 2018
This review was posted by
a verified customer
Verified customer
Review updated:

I signed up for a 25Gb service and after 2 months I stopped the debit order at my bank they debited on dates that I did not had funds in my account. It was after I informed them of the action and got the banking details from them. My account is now suspended as they have banking costs after attempting for a few months to debit my account without success. They now want me to pay their banking costs. I applied for a new simcard as I moved to a new area but am quite happy that they suspended my account. The courier want to deliver the simcard, which I will not receive. I am quite happy to search for another service provider as I do not want to do business with a company that wants to rob me.

  • Updated by Antonie Schuurman · Nov 08, 2018

    I signed up for a 25Gb wifi connection. After two debits ob my account not going through, I sent them an email informing them that I stopped the debit order as they insisted to debit on the first of the month while I have no credit available at that time. They furnished me with their banking details and I paid the amount over when I had the amount available. I then informed them that I am moving and they informed me that have to get a new simcard. Then the real problem started. I have to pay for the router as I am still in the window period. And above all, I gave to pay banking costs on their attempts to debit my account. Now the courier contacted me, wanting to deliver the new simcard. Which I do not want as they informed me my account is closed for non-payment of the banking fees. What a lousy company to do business with

Responses

  • Sa
    Salie Morris Oct 02, 2019
    This comment was posted by
    a verified customer
    Verified customer

    all I need is for someone to actually do wot they said they will do I always said telkom was the worst at customer service I was mistaken how hard can it be to activate one fibre account

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions