Bad service, bad dentures. They are not there to please the customer AT ALL. They are there to please themselves and get money. First of all, you have to show up before 10am and you MIGHT get in to see the dentist. No appointments are ever made and there is no guarantee of service that day. We went back one day (drove 1 and 1/2 hours one way) and the dentist wasn't there (they turned us away) so they wouldn't even allow us inside for an adjustment on a partial. Also, if you show up after 10 am, they will refuse to give you service no matter what. While I was sitting in the waiting room, a previous customer was going on a trip the next day across the country. She practically begged for them to help her, but they refused because she showed up after 10 am. They told her about another location on her way. All she wanted was a small adjustment and it would have taken about 5 minutes. Also, from the beginning, my partial did not fit my gums. There was supposed to be a one year warranty/guarantee on them, but the only thing they would do is adjust the flimsy little wires. Then, when I went back after about 11 months, the doctor said there was no way for him to fix them. When I asked for him to reline them, he totally ignored me. Then, he told me he would give me a deal for one day only. He would give me my money back, but he would keep my dentures (partial). I explained to him that I needed them to eat, because I only have two teeth on the bottom. He condescendingly repeated the "deal" three more times, like I was a child or slow. I said I could take them to another dentist and see if he could fix them, and that is when he got mad. He took my dentures and wrapped them in a rubber glove, walked out of the room, and said, "That's it. You're getting your money back." He kept them in his hand while he wrote on the chart. I asked him THREE times for my dentures and he ignored me each time. Finally, he made me sign a paper saying that I was accepting the teeth instead of a refund. When I asked him if he was going to put in there that it is the only way he was giving my teeth back, he said, "Well, that is understood." Also, no warranty paperwork was EVER given to me. My advice to anyone who is considering going here is to run the other direction. Go ANYWHERE but here.
The complaint has been investigated and resolved to the customer’s satisfaction.