CB Insurance Services Aetna Complaints #2-21

Aetna review: OTC "Benefits" card is a CVS store credit, quarterly medical is a scam

Tom#B of US

Aug 21, 2026 6:17 pm UTC

Verified customer

Featured review

aetna and CVS are the same company. The OTC "benefits" can only be used at CVS, which is frequently higher priced than other options. Basically, it is a store credit, not real money.

The same benefits card provides another "benefit" for paying out-of-pocket medical costs, but it expires quarterly. So, if you go most of the year healthy, but then have several expenses in one quarter, too bad, so sad, since most of the so-called "benefits" have expired and can't be used.

This whole setup is a borderline deceptive / fraudulent system designed to look great but provide as little actual benefit as possible.

Recommendation: My recommendation? Find another insurance provider who actually provides insurance instead of "Kohls Cash"

0 comments

Add a comment

Aetna - Short Term Disability 39

Resolved

Aetna - Denial of coverage 15

Resolved

Aetna - Denial of Long Term Disability Benifits 15

Resolved

Aetna - Denied me upper and lower jaw surgery 3

Resolved

Aetna - Bad Faith Disability Claims Handling 9

Resolved

Aetna - teladoc

Aetna - Poor coverage

Resolved

Aetna - Health Insurance Not Covering Claims

Aetna - Deductions without permission 1

Resolved

Aetna - Preventive care not paid

Resolved

View all Aetna reviews and complaints

Aetna Contacts

Aetna phone numbers

+1 (800) 872-3862

Click up if you have successfully reached Aetna by calling +1 (800) 872-3862 phone number 0 0 users reported that they have successfully reached Aetna by calling +1 (800) 872-3862 phone number Click down if you have unsuccessfully reached Aetna by calling +1 (800) 872-3862 phone number 0 0 users reported that they have UNsuccessfully reached Aetna by calling +1 (800) 872-3862 phone number

Customer Service

+1 (855) 335-1407

Click up if you have successfully reached Aetna by calling +1 (855) 335-1407 phone number 0 0 users reported that they have successfully reached Aetna by calling +1 (855) 335-1407 phone number Click down if you have unsuccessfully reached Aetna by calling +1 (855) 335-1407 phone number 0 0 users reported that they have UNsuccessfully reached Aetna by calling +1 (855) 335-1407 phone number

Medicare Advantage

+1 (800) 345-6022

Click up if you have successfully reached Aetna by calling +1 (800) 345-6022 phone number 0 0 users reported that they have successfully reached Aetna by calling +1 (800) 345-6022 phone number Click down if you have unsuccessfully reached Aetna by calling +1 (800) 345-6022 phone number 0 0 users reported that they have UNsuccessfully reached Aetna by calling +1 (800) 345-6022 phone number

Medicare Supplement Plans

+1 (800) 307-4830

Click up if you have successfully reached Aetna by calling +1 (800) 307-4830 phone number 0 0 users reported that they have successfully reached Aetna by calling +1 (800) 307-4830 phone number Click down if you have unsuccessfully reached Aetna by calling +1 (800) 307-4830 phone number 0 0 users reported that they have UNsuccessfully reached Aetna by calling +1 (800) 307-4830 phone number

Coverage

+1 (800) 633-4227

Click up if you have successfully reached Aetna by calling +1 (800) 633-4227 phone number 0 0 users reported that they have successfully reached Aetna by calling +1 (800) 633-4227 phone number Click down if you have unsuccessfully reached Aetna by calling +1 (800) 633-4227 phone number 0 0 users reported that they have UNsuccessfully reached Aetna by calling +1 (800) 633-4227 phone number

Medicare Helpline & Website

More phone numbers

Aetna emails

socialmediacustomerservice@aetna.com

100%
Confidence score: 100%

Support

Aetna address

151 Farmington Ave., Hartford, Connecticut, 06156, United States

Aetna social media
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Aug 25, 2026
View all Aetna contacts