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Aetna
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91 complaints
49 resolved 42 unresolved
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Aetna headquarters

151 Farmington Ave.
Connecticut, Hartford 06156
United States

Aetna phone numbers

+1 800 872 3862
(Customer Service)
Customer Service
4 6
+1 855 335 1407
(Medicare Advantage)
Medicare Advantage
0 1
More phone numbers

Aetna website

Aetna working hours

Mon 8:00 am - 6:00 pm Tue 8:00 am - 6:00 pm Wed 8:00 am - 6:00 pm Thu 8:00 am - 6:00 pm Fri 8:00 am - 6:00 pm Sat Closed Sun Closed

What category is Aetna related to?

Aetna is related to the Health & Life Insurance category.

What are the social media accounts of Aetna?

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Connect with Aetna via Facebook at Aetna
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Overview of Aetna complaint handling

91 Aetna reviews first appeared on Complaints Board on Jan 23, 2008. The latest review Medicare Advantage charges was posted on Apr 1, 2022. The latest complaint Terrible Service/Lies was resolved on Sep 13, 2013. Aetna has an average consumer rating of 3 stars from 91 reviews. Aetna has resolved 49 complaints.

Additional information

Aetna Mailing Address
P.O. Box 14088, Lexington, Kentucky 40512

Aetna Pharmacy Claims
P.O. Box 52444, Phoenix, AZ 85072-2444
 
Mail-Order Drug Ordering Address
Aetna Rx Home Delivery, P.O. Box 417019, Kansas City, MO 64179-9892

Is ComplaintsBoard.com associated with Aetna?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Aetna Customer Service. Initial Aetna complaints should be directed to their team directly. You can find contact details for Aetna above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Aetna. Discuss the issues you have had with Aetna and work with their customer service team to find a resolution.

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Latest Aetna’s complaints

L
7:31 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Aetna - Medicare Advantage charges

I changed from railroad retirement Aetna Advantage Plan to a new plan with Aetna, Advantage Plan on January 1. My husband died 11/24/2021. I am being charged the full rate each month of $170.10 Plans A & B deducted from my social security. I have called Social Security numerous times and they said that Aetna instructs them on the type of plan I have to...

Read full review of Aetna
T
5:33 am
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Aetna - MRI Lumbar Spine

I had a sciatic event the morning of 12/20/22, saw my doctor he prescribed muscle relaxers to add with my NSAIDS, byt the evening it got worse, so I saw him at his urgent care 12/21/22, where I prescribed steroids and Percocet, and he ordered an MRI, since I was also getting tingling down my leg. I saw his ARNP at his urgent care on12/27/22, and she put me...

Read full review of Aetna
Q
11:59 pm
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Aetna - customer service medicare part d

Ever since silverscripts was bought by Aetna, the customer service is non existent. Beware, and change your plan if you can during open enrollment. Wait on hold forever for someone to answer, then they just hang up on you, happened 4 times this summer, then called them today to see why the yearly prices medicare quotes is 2, 200, and Aetna says I will pay...

Read full review of Aetna
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