A&E Factory Service review: LG refrigerator, service order #[protected], [protected], service unit 0008175

Refrigerator purchased in March of 2018. Stopped cooling on 12/25/21. Parts were covered but not service of $497.74. A&E Repair Aaron came out 12/29, ordered parts and returned 1/19 and repaired refrigerator which worked 25 minutes. I called [protected], and a rep told me he would contact dispatcher & I would hear in 2 hours. Nothing. I called back and another rep said he would expedite it. Nothing. I called back and got a supervisor who told me the order was closed and I would have to call Lowe's and start all over again. Manager got me an appt. for 2/3. Keith came out and said compressor was shook up and condenser was damaged as brazing leaked all over it. He ordered new parts and said he would be back 2/23. Aaron came instead of Keith. On recommendation of supervisor, who we were not allowed to talk to, Aaron could not install the new parts. He expedited a new evaporator, which was received the next day. He gave me the Sears Repair Service #, which I called and first available appointment was March 16. Not able to talk to a live person, only recordings. We are in our late 70's with multiple health issues. We purchased a used refrigerator for our garage as we had nothing. Since chances of getting our refrigerator fixed were slim to none, we ordered a new refrigerator for our kitchen. The new compressor, evaporator, condenser coil and drier assembly are still in original boxes and in our possession. We were asked to return the parts. We called Customer Service and asked for a refund as our refrigerator was never fixed. We were told if UPS picked up the parts, then and only then would a refund of $487 be issued. At this point, we have no faith in their word. We won't release the parts until we receive a refund. Any assistance would be most appreciative. We have all corresponding paperwork.