A&E Factory Service review: GE refrigerator repair

Just like everyone else on here, this about the customer service and communication of A&E. Early February called Asurion about my 1 year old refrigerator not working and they sent A&E out to diagnose. The technician was not certified to work on refrigerators with the new R600a refrigerant. (Not the tech's fault). He couldn't really diagnose, but conferred with someone on the phone and parts were ordered. The next guy was also not certified to work on R600a. After 8 scheduled appointments, and only half showing up a technician finally arrived that could install the new parts. Parts were installed, but they don't carry R600a with them and it wasn't ordered by the original technician. They signed off my work-order as complete and told me to put in another work order to have the R600a installed. (The supervisor advised them to do this since they had made so many trips) The technician did order the R600a, however when they came to install it, it was half of what is required. The next technician cancelled yesterday because he didn't have the required R600a. They rescheduled for next week, however we still don't have the R600a.

I have been without a refrigerator since February!