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I stopped in and asked for a relay for my car. The "know-it-all" lady behind the counter said she didn't need the part # or actual part. I showed her a photo on my phone of the exact part with the part # on it (I included the photo below). She glanced at it and insisted that's all she needed...the shape and plug configuration. I asked if she needed to punch the part # in her computer. She said the part # was not important at all. She also said any 12v relay with that plug configuration will work just fine. I bought the part and when i tried installing it I realized it was a slight fraction of an inch too large and would not fit. I went to return the part and the manager there (the same "know-it-all") said they will not refund money on an electrical part...even though she remembered selling me the part. I told her I was going to call their Corporate Office...and she said, "That's fine, I'll even give you their telephone #." She stated i didn't give her the part #, but never mentioned that she insisted she didn't need it ! She even told your customer service team, i didn't provide a part #...just a picture. I still have the exact pocture on my phone, plus aren't you supposed to type the part#, or year and make of the vehicle in the computer to look it up? Lol...theres an Oreilly's near by. The representative there laughed when i told him what the Advanced Auto Rep had said about them all being compatable. Needless to say, I purchased the correct part elsewhere and should receive a refund for the part your Manager insisted was the correct part.
