Menu
Login
PLEASE READ FULL REVIEW OF THIS SCAM COMPANY!
DO NOT purchase from this company. If you do not stipulate 'pay-as-you-go' option during payment, they will automatically sign you up for 'membership'. This 'membership' will charge you $39.95 a month even if you do not purchase from them again! Luckily I spotted this on the day they took the first $39.95 out of my account. I called immediately and was (understandably) very angry. I spoke with Leidy, who had an attitude (I suppose I wouldn't blame her as she has to be on the defensive all day from angry customers). She did however, cancel my membership and refund me and I received an email confirming this (which I have saved in case there are other issues - I read one review where the customer was told her membership was cancelled, but there was STILL $39.95 taken the next two months without her consent). Below I outline some details about Adore Me, to that consumers can be aware of who they are dealing with.
I have read other stories which were not so straight forward as my case above. Read the MANY complaints on Site Jabber;
http://www.sitejabber.com/reviews/www.adoreme.com
There are also over 80 complaints made against them on the Better Business Bureau website so far THIS YEAR, most of which are with regards to billing without consent (yes, you've guessed it, VIP membership scam);
http://www.bbb.org/new-york-city/Business-Reviews/online-retailer/adore-me-inc-in-new-york-ny-136513/complaints#breakdown
What is going on here may be legal (just about), but it is IMMORAL and I'm presuming a large portion of the company's profits are from this oversight on the customers part. Yes customers should read the fine print, but at the payment point it is so vague - they offer you two separate prices (obviously the membership price is lower) - of course people are going to choose the cheaper, especially when it says there is no membership fee! Read this article from Business Insider which details what I would call a SCAM;
http://www.businessinsider.com/vip-subscription-ecommerce-sites-2013-8
To add to this - it has been suggested elsewhere that the 'boutique' lingerie they offer is simply the same old stuff offered by all other lingerie stores, so you are not even getting anything special. I can't make a comment on this as I don't know the industry well enough, but this lingerie specialist seems to know what she is talking about;
http://www.thelingerieaddict.com/2013/06/adore-me-lingerie-review.html
Overall, if I could give them 0 stars I would. And I never write reviews (really, NEVER!), but it irked me greatly because there are so many innocent customers out there getting scammed. Yes, Leidy pointed out (when I asked her if she thought it was immoral) that there are many other subscription sites that do the same thing, I suggested to her - with that logic, it could be argued that it's OK to steal from someone because others are doing it. And that is what Adore Me are doing in my opinion... STEALING.
I hope that customers read this before they purchase, and not afterwards. Although I'm guessing the majority of people will only read this after they have had a cruel surprise in their checking account!
The complaint has been investigated and resolved to the customer’s satisfaction.
I feel like everyone who has fallen victim to this "scam" is really just kind of dumb. I hate to be rude, but it tells you right at the check out!
It says
"What do I need to do as a VIP?"
1. Visit your showroom between the 1st and the 5th of each month, then either shop or skip the month.
2. Don’t worry, we’ll send you reminder emails to let you know when your monthly showroom is ready!
3. If you don’t shop or skip, you’ll be charged a $39.95 store credit you can use anytime.
Did you read that? Let me say it again, in case you missed it (because you obviously missed it when you made your purchase)
IF YOU DON'T SHOP OR SKIP, YOU'LL BE CHARGED A $39.95 STORE CREDIT YOU CAN USE ANYTIME.
or, EVEN BETTER YET, there is an option NOT TO PAY AS A VIP MEMBER with the "Pay as you go" option.
They're giving you cheaper prices, as long as you sign up saying that you'll at least visit their site every month. If you don't want to buy, you don't have to. Just "skip" it.
While I admit that it's not really all that fair, you guys weren't "scammed", you were just dumb.
Sorry to be brutally honest.
I am another victim of this spam. When I made my initial purchase, I read the details and conditions but was not aware of this monthly charge as a store credit. When I inquired last email trying to get a refund, this online company gave me an impression that this $39.95 store credit is only billed one time not every month..I messaged and called this company but no one picked up the phone...I am hoping the BBB and the federal government will handle this.
Not to make a stab at the two commenters above, but the site made it very clear during the sign-up that it was to be a membership. Read the fine print!
That being said, this whole membership model for shopping is still new and a lot of peopel aren't used to it. Adoreme isn't the only site that does it, so does Fancybox, and lots of other websites. This store has really great lingerie (for really good quality! better than Victorias Secret) and as long as you are okay with going online at the start of each month to skip a charge on your card I think it's worth it.
Yes I agree completely. This company is awful! I am still trying to get my money back. Total rip off. I have emailed and they write back to call them. I call back during normal business hours, wait on hold for a half an hour then am asked to leave a message.
Yep! They did this to me, as well! I finally got some of my money back after filing a complaint with the BBB. File a claim, and see it through. Make them fix what they've done. They want to keep a good 'grade' with the BBB, so if you stick with it, they're likely to do something for you. It's a complete scam and they don't tell you (or didn't last year) that they're going to automatically enroll you and charge your account every month. Horrible Customer Service also!