I have tried to be patient with this company. I ordered multiple sets. I rush ordered them. This was a month ago. (August- its now mid september) I received half my order but was charged for the entire order, including the rush delivery of over $20. I called and got no response. I emailed twice. No response. I then sent a private message on facebook to your company. no response for 2 days, when finally someone responded!
First they told me they were sorry, the warehouse messed up my order. Then they apologized and said the customer service was down for a few days. Ok... that really says a lot about your company, but fine. I let it go.
Then I was told I need to send back the pieces I did actually receive to get the other pieces YOUR company forgot. (now remember I ordered these in August and wanted them for a trip i was taking the last week of august, which was why i paid to rush them) So i needed to print out labels, send them back and was told it would only be sent back standard shipping. (over a week to wait... and this was already AFTER my trip that you guys finally got back to me.) I just wanted the pieces your company messed up on and forgot but charged me for! So i decided to call costumer service again, assuming customer service was no longer down, right? 3 phone calls, 3 days in a row, on hold for 30 minutes with NO answer. Not one. I then sent another email. No response and its been over a week now.
I finally decided to contact a "stylist" on their website to get to actually speak to someone. I told her the whole story, asked if there was a number of a manger I can speak to. No. (of course not) I finally decide its not worth this trouble and I could have gone to Nordstrom and got three sets for what I paid for 5 here and had people treat me well and like my money and service matters, with better quality lingerie. But wait... I need to also pay to return the products that this company messed up on repeatedly! AND it will take a month to refund me my money, AND I need to do all the work! After I print the label, and send it back and wait for my refund I need to contact adore me (how can i do that when no one answers the phone?) and get them to refund me the fee to ship the items back!
What a complete mess! Its s shame, the products aren't bad, but costumer service and reliability is just down right awful They also delete any negative comments left on their facebook. I wanted to love this company very much, but what a complete scam and farce.