PLEASE READ FULL REVIEW OF THIS SCAM COMPANY!
DO NOT purchase from this company. If you do not stipulate 'pay-as-you-go' option during payment, they will automatically sign you up for 'membership'. This 'membership' will charge you $39.95 a month even if you do not purchase from them again! Luckily I spotted this on the day they took the first $39.95 out of my account. I called immediately and was (understandably) very angry. I spoke with Leidy, who had an attitude (I suppose I wouldn't blame her as she has to be on the defensive all day from angry customers). She did however, cancel my membership and refund me and I received an email confirming this (which I have saved in case there are other issues - I read one review where the customer was told her membership was cancelled, but there was STILL $39.95 taken the next two months without her consent). Below I outline some details about Adore Me, to that consumers can be aware of who they are dealing with.
I have read other stories which were not so straight forward as my case above. Read the MANY complaints on Site Jabber;
There are also over 80 complaints made against them on the Better Business Bureau website so far THIS YEAR, most of which are with regards to billing without consent (yes, you've guessed it, VIP membership scam);
What is going on here may be legal (just about), but it is IMMORAL and I'm presuming a large portion of the company's profits are from this oversight on the customers part. Yes customers should read the fine print, but at the payment point it is so vague - they offer you two separate prices (obviously the membership price is lower) - of course people are going to choose the cheaper, especially when it says there is no membership fee! Read this article from Business Insider which details what I would call a SCAM;
To add to this - it has been suggested elsewhere that the 'boutique' lingerie they offer is simply the same old stuff offered by all other lingerie stores, so you are not even getting anything special. I can't make a comment on this as I don't know the industry well enough, but this lingerie specialist seems to know what she is talking about;
Overall, if I could give them 0 stars I would. And I never write reviews (really, NEVER!), but it irked me greatly because there are so many innocent customers out there getting scammed. Yes, Leidy pointed out (when I asked her if she thought it was immoral) that there are many other subscription sites that do the same thing, I suggested to her - with that logic, it could be argued that it's OK to steal from someone because others are doing it. And that is what Adore Me are doing in my opinion... STEALING.
I hope that customers read this before they purchase, and not afterwards. Although I'm guessing the majority of people will only read this after they have had a cruel surprise in their checking account!
The complaint has been investigated and resolved to the customer’s satisfaction.