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CB Clothing & Shoes Adidas
Adidas

Adidas review: Order number AZA00869617

B
Author of the review
10:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

On Saturday the 26th of August, I ordered and paid for a size 8 Forum Bold Shoes. Yesterday when I checked my order it said that I can expect delivery by Friday. This morning at 11:49 I received an email that read: We confirm that your order has been cancelled and any charges made will be reversed. You can imagine my shock as I certainly did not cancel anything. I then contacted Adidas to enquire about the situation where I was informed that there was no stock in the warehouse so they cancelled the order. Not one email to explain the situation was provided. If I didn’t contact them, I would not have known.

I am really upset about the situation and how it was handled, completely unprofessional. If you advertise a product being available then make a plan to get that product to the customer. I would like feedback regarding this situation as I really looked forward to receiving my shoes. If I do not get satisfactory feedback I will be sending this email to Adidas international.

Barbara Bronkhorst

Desired outcome: I would like to get the shoe I paid fot!

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  1. Adidas Contacts

  2. Adidas phone numbers
    800 377 3771
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    Germany
    1800 801 891
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    8800 250 7753
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    Russia
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    Canada
    +44 800 279 4144
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    United Kingdom
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    Austria
    +32 80 048 517
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    Portugal
    +34 800 600 694
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    Sweden
    +41 800 001 686
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    WhatsApp, Germany
    +44 742 861 3063
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    WhatsApp, Italy
    More phone numbers
  3. Adidas emails
  4. Adidas address
    Adi-Dassler-Strasse 1, Herzogenaurach, 91074, Germany
  5. Adidas social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 25, 2025
  7. View all Adidas contacts
Adidas Category
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