Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Clothing & Shoes Adidas Complaint regarding order ad928841390 – immediate refund required
Adidas

Adidas review: Complaint regarding order ad928841390 – immediate refund required

M
Author of the review
7:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing to formally demand immediate resolution regarding the unresolved refund for my Adidas order placed on June 4th, 2024.
I ordered running shoes for my team who were preparing for the Ironman competition in Spain. The competition took place on July 14th, and unfortunately, there was confusion with the sizing on the website, and many of the shoes arrived in the wrong size. This was very stressful as you can imagine, with such an important event approaching! To add to this, the order arrived in three separate boxes. To make the return process easier, I repackaged everything into one larger box. Thankfully, I had some sturdy boxes from sports equipment, so everything was packed securely. Of course, we needed a uniform look for the competition and there was no time to wait for replacements to be shipped. We had to buy new shoes in Spain where the Ironman was being held. Luckily, there was an Adidas store nearby. We returned from the competition with good results (my athlete from Kenya took third place, and the girl from Canada came in eighth!).
The return package was delivered to your warehouse on June 25, 2024, confirmed by the shipping carrier. A copy of the return shipping receipt and confirmation of delivery is attached. Despite repeated communications and the submission of all requested documentation, my refund remains unprocessed, violating both consumer protection laws and basic ethical business practices.

Adidas’s Responses and Delays:
Customer service repeatedly informed me to wait 14 business days for processing. Despite over 116 business days passing, no refund has been issued.
On one occasion, your representatives falsely claimed that the returned items did not match the original order. This allegation is completely baseless, as I returned the items in full, securely packaged in one box, as verified by the shipping carrier and return desk employee.
It is unacceptable that Adidas, a leading brand in the sportswear industry, exhibits such disregard for its customers. I have clearly demonstrated that my return was successfully delivered to your warehouse, as evidenced by:

The return shipping receipt, which was provided to you upon request.
Confirmation from the shipping carrier, whom I contacted directly to verify the delivery of my return to your facility.
These documents provide indisputable proof that I have fulfilled all requirements for a return and am fully entitled to a refund.
How much longer must I wait? What other "necessary teams" need to be involved in resolving this straightforward matter? I have been patient, but this delay is unacceptable and causing me significant inconvenience.
I demand immediate action and the issuance of my refund without further delay. Should this matter remain unresolved, I will be forced to escalate it to consumer protection agencies and seek legal counsel.

Legal Violations and Consumer Rights:
Adidas’s actions—or lack thereof—violate Section 15 U.S.C. § 45(a) of the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive business practices. Failure to issue a refund in a timely manner, despite acknowledgment of receiving the return, constitutes an unfair practice under this statute.
Additionally, under the Uniform Commercial Code (UCC) § 2-608, customers have the right to revoke acceptance of goods if they fail to conform to the order or are otherwise defective. In such cases, a prompt refund is mandatory. Adidas's non-compliance further breaches this standard.

Relevant Case Law
The courts have consistently ruled in favor of consumers in similar cases:

FTC v. Gateway Learning Corp. (2004): The FTC ruled that failing to refund consumers within a reasonable timeframe violates the FTC Act.
Moore v. Amazon (2021): Amazon was required to promptly process refunds after receiving returned items.
This experience has caused undue stress, wasted time, and significant inconvenience. I expect a resolution within a few days from the receipt of this letter, as all reasonable deadlines have already expired. Should I not receive a prompt response, I will have no choice but to proceed with further legal escalation.

Sincerely, Mark Schelax

Claimed loss: 520$

Desired outcome: I would like to receive a full refund amount of order paid and successfully returned to Adidas warehouse that was confirmed by FedEx

Confidential Information Hidden: This section contains confidential information visible to verified Adidas representatives only. If you are affiliated with Adidas, please claim your business to access these details.

Adidas - Complaint regarding order ad928841390 – immediate refund required - Photo 1
Adidas - Complaint regarding order ad928841390 – immediate refund required - Photo 2
View 0 more photos
More
Send message
Copy link
Report
0 comments
Add a comment

More Adidas reviews & complaints

Adidas - Shoe cracked within week 61
Adidas - shoes defect
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Adidas - Manufacturing defect 2
Adidas - shoe melted, shrunk, I was insulted when trying to return it per adidas return policy!
Adidas - Poor quality of addidas shoe and denial of replacement 3
Adidas - false advertising
Adidas - Adidas terrex ultra speed
Adidas - T-shirts binding logo paint melted on clothes.
Adidas - worst quality of shoes
Adidas - itchy armpits
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Adidas reviews and complaints

  1. Adidas Contacts

  2. Adidas phone numbers
    800 377 3771
    Click up if you have successfully reached Adidas by calling 800 377 3771 phone number 1 1 users reported that they have successfully reached Adidas by calling 800 377 3771 phone number Click down if you have unsuccessfully reached Adidas by calling 800 377 3771 phone number 0 0 users reported that they have UNsuccessfully reached Adidas by calling 800 377 3771 phone number
    100%
    Confidence score
    Germany
    1800 801 891
    Click up if you have successfully reached Adidas by calling 1800 801 891 phone number 5 5 users reported that they have successfully reached Adidas by calling 1800 801 891 phone number Click down if you have unsuccessfully reached Adidas by calling 1800 801 891 phone number 1 1 users reported that they have UNsuccessfully reached Adidas by calling 1800 801 891 phone number
    67%
    Confidence score
    Australia
    8800 250 7753
    Click up if you have successfully reached Adidas by calling 8800 250 7753 phone number 1 1 users reported that they have successfully reached Adidas by calling 8800 250 7753 phone number Click down if you have unsuccessfully reached Adidas by calling 8800 250 7753 phone number 0 0 users reported that they have UNsuccessfully reached Adidas by calling 8800 250 7753 phone number
    100%
    Confidence score
    Russia
    +1 (800) 120-3300
    Click up if you have successfully reached Adidas by calling +1 (800) 120-3300 phone number 0 0 users reported that they have successfully reached Adidas by calling +1 (800) 120-3300 phone number Click down if you have unsuccessfully reached Adidas by calling +1 (800) 120-3300 phone number 0 0 users reported that they have UNsuccessfully reached Adidas by calling +1 (800) 120-3300 phone number
    India
    +1 (800) 023-4327
    Click up if you have successfully reached Adidas by calling +1 (800) 023-4327 phone number 0 0 users reported that they have successfully reached Adidas by calling +1 (800) 023-4327 phone number Click down if you have unsuccessfully reached Adidas by calling +1 (800) 023-4327 phone number 0 0 users reported that they have UNsuccessfully reached Adidas by calling +1 (800) 023-4327 phone number
    Mexico
    +1 (800) 982-9337
    Click up if you have successfully reached Adidas by calling +1 (800) 982-9337 phone number 0 0 users reported that they have successfully reached Adidas by calling +1 (800) 982-9337 phone number Click down if you have unsuccessfully reached Adidas by calling +1 (800) 982-9337 phone number 0 0 users reported that they have UNsuccessfully reached Adidas by calling +1 (800) 982-9337 phone number
    United States
    +1 (855) 823-4327
    Click up if you have successfully reached Adidas by calling +1 (855) 823-4327 phone number 0 0 users reported that they have successfully reached Adidas by calling +1 (855) 823-4327 phone number Click down if you have unsuccessfully reached Adidas by calling +1 (855) 823-4327 phone number 0 0 users reported that they have UNsuccessfully reached Adidas by calling +1 (855) 823-4327 phone number
    Canada
    +44 800 279 4144
    Click up if you have successfully reached Adidas by calling +44 800 279 4144 phone number 2 2 users reported that they have successfully reached Adidas by calling +44 800 279 4144 phone number Click down if you have unsuccessfully reached Adidas by calling +44 800 279 4144 phone number 1 1 users reported that they have UNsuccessfully reached Adidas by calling +44 800 279 4144 phone number
    33%
    Confidence score
    United Kingdom
    +64 508 234 327
    Click up if you have successfully reached Adidas by calling +64 508 234 327 phone number 2 2 users reported that they have successfully reached Adidas by calling +64 508 234 327 phone number Click down if you have unsuccessfully reached Adidas by calling +64 508 234 327 phone number 2 2 users reported that they have UNsuccessfully reached Adidas by calling +64 508 234 327 phone number
    New Zealand
    +43 800 005 073
    Click up if you have successfully reached Adidas by calling +43 800 005 073 phone number 1 1 users reported that they have successfully reached Adidas by calling +43 800 005 073 phone number Click down if you have unsuccessfully reached Adidas by calling +43 800 005 073 phone number 0 0 users reported that they have UNsuccessfully reached Adidas by calling +43 800 005 073 phone number
    100%
    Confidence score
    Austria
    +32 80 048 517
    Click up if you have successfully reached Adidas by calling +32 80 048 517 phone number 0 0 users reported that they have successfully reached Adidas by calling +32 80 048 517 phone number Click down if you have unsuccessfully reached Adidas by calling +32 80 048 517 phone number 0 0 users reported that they have UNsuccessfully reached Adidas by calling +32 80 048 517 phone number
    Belgium
    +45 80 250 076
    Click up if you have successfully reached Adidas by calling +45 80 250 076 phone number 0 0 users reported that they have successfully reached Adidas by calling +45 80 250 076 phone number Click down if you have unsuccessfully reached Adidas by calling +45 80 250 076 phone number 0 0 users reported that they have UNsuccessfully reached Adidas by calling +45 80 250 076 phone number
    Denmark
    +358 800 915 445
    Click up if you have successfully reached Adidas by calling +358 800 915 445 phone number 0 0 users reported that they have successfully reached Adidas by calling +358 800 915 445 phone number Click down if you have unsuccessfully reached Adidas by calling +358 800 915 445 phone number 0 0 users reported that they have UNsuccessfully reached Adidas by calling +358 800 915 445 phone number
    Finland
    +33 805 111 637
    Click up if you have successfully reached Adidas by calling +33 805 111 637 phone number 0 0 users reported that they have successfully reached Adidas by calling +33 805 111 637 phone number Click down if you have unsuccessfully reached Adidas by calling +33 805 111 637 phone number 1 1 users reported that they have UNsuccessfully reached Adidas by calling +33 805 111 637 phone number
    France
    +353 180 093 0151
    Click up if you have successfully reached Adidas by calling +353 180 093 0151 phone number 0 0 users reported that they have successfully reached Adidas by calling +353 180 093 0151 phone number Click down if you have unsuccessfully reached Adidas by calling +353 180 093 0151 phone number 0 0 users reported that they have UNsuccessfully reached Adidas by calling +353 180 093 0151 phone number
    Ireland
    +39 800 145 627
    Click up if you have successfully reached Adidas by calling +39 800 145 627 phone number 0 0 users reported that they have successfully reached Adidas by calling +39 800 145 627 phone number Click down if you have unsuccessfully reached Adidas by calling +39 800 145 627 phone number 0 0 users reported that they have UNsuccessfully reached Adidas by calling +39 800 145 627 phone number
    Italy
    +31 800 020 1240
    Click up if you have successfully reached Adidas by calling +31 800 020 1240 phone number 0 0 users reported that they have successfully reached Adidas by calling +31 800 020 1240 phone number Click down if you have unsuccessfully reached Adidas by calling +31 800 020 1240 phone number 0 0 users reported that they have UNsuccessfully reached Adidas by calling +31 800 020 1240 phone number
    Netherlands
    +47 80 017 442
    Click up if you have successfully reached Adidas by calling +47 80 017 442 phone number 0 0 users reported that they have successfully reached Adidas by calling +47 80 017 442 phone number Click down if you have unsuccessfully reached Adidas by calling +47 80 017 442 phone number 0 0 users reported that they have UNsuccessfully reached Adidas by calling +47 80 017 442 phone number
    Norway
    +351 800 819 934
    Click up if you have successfully reached Adidas by calling +351 800 819 934 phone number 1 1 users reported that they have successfully reached Adidas by calling +351 800 819 934 phone number Click down if you have unsuccessfully reached Adidas by calling +351 800 819 934 phone number 0 0 users reported that they have UNsuccessfully reached Adidas by calling +351 800 819 934 phone number
    100%
    Confidence score
    Portugal
    +34 800 600 694
    Click up if you have successfully reached Adidas by calling +34 800 600 694 phone number 0 0 users reported that they have successfully reached Adidas by calling +34 800 600 694 phone number Click down if you have unsuccessfully reached Adidas by calling +34 800 600 694 phone number 0 0 users reported that they have UNsuccessfully reached Adidas by calling +34 800 600 694 phone number
    Spain
    +46 200 883 717
    Click up if you have successfully reached Adidas by calling +46 200 883 717 phone number 1 1 users reported that they have successfully reached Adidas by calling +46 200 883 717 phone number Click down if you have unsuccessfully reached Adidas by calling +46 200 883 717 phone number 0 0 users reported that they have UNsuccessfully reached Adidas by calling +46 200 883 717 phone number
    100%
    Confidence score
    Sweden
    +41 800 001 686
    Click up if you have successfully reached Adidas by calling +41 800 001 686 phone number 0 0 users reported that they have successfully reached Adidas by calling +41 800 001 686 phone number Click down if you have unsuccessfully reached Adidas by calling +41 800 001 686 phone number 0 0 users reported that they have UNsuccessfully reached Adidas by calling +41 800 001 686 phone number
    Switzerland
    +90 850 502 6141
    Click up if you have successfully reached Adidas by calling +90 850 502 6141 phone number 0 0 users reported that they have successfully reached Adidas by calling +90 850 502 6141 phone number Click down if you have unsuccessfully reached Adidas by calling +90 850 502 6141 phone number 0 0 users reported that they have UNsuccessfully reached Adidas by calling +90 850 502 6141 phone number
    Turkey
    +86 400 999 5999
    Click up if you have successfully reached Adidas by calling +86 400 999 5999 phone number 0 0 users reported that they have successfully reached Adidas by calling +86 400 999 5999 phone number Click down if you have unsuccessfully reached Adidas by calling +86 400 999 5999 phone number 0 0 users reported that they have UNsuccessfully reached Adidas by calling +86 400 999 5999 phone number
    China
    +27 861 627 231
    Click up if you have successfully reached Adidas by calling +27 861 627 231 phone number 2 2 users reported that they have successfully reached Adidas by calling +27 861 627 231 phone number Click down if you have unsuccessfully reached Adidas by calling +27 861 627 231 phone number 1 1 users reported that they have UNsuccessfully reached Adidas by calling +27 861 627 231 phone number
    33%
    Confidence score
    South Africa
    +82 15 888 421
    Click up if you have successfully reached Adidas by calling +82 15 888 421 phone number 0 0 users reported that they have successfully reached Adidas by calling +82 15 888 421 phone number Click down if you have unsuccessfully reached Adidas by calling +82 15 888 421 phone number 0 0 users reported that they have UNsuccessfully reached Adidas by calling +82 15 888 421 phone number
    South Korea
    +54 800 666 0206
    Click up if you have successfully reached Adidas by calling +54 800 666 0206 phone number 0 0 users reported that they have successfully reached Adidas by calling +54 800 666 0206 phone number Click down if you have unsuccessfully reached Adidas by calling +54 800 666 0206 phone number 0 0 users reported that they have UNsuccessfully reached Adidas by calling +54 800 666 0206 phone number
    Argentina
    +55 115 546 3700
    Click up if you have successfully reached Adidas by calling +55 115 546 3700 phone number 0 0 users reported that they have successfully reached Adidas by calling +55 115 546 3700 phone number Click down if you have unsuccessfully reached Adidas by calling +55 115 546 3700 phone number 0 0 users reported that they have UNsuccessfully reached Adidas by calling +55 115 546 3700 phone number
    Brazil
    +49 15 770 591 881
    Click up if you have successfully reached Adidas by calling +49 15 770 591 881 phone number 1 1 users reported that they have successfully reached Adidas by calling +49 15 770 591 881 phone number Click down if you have unsuccessfully reached Adidas by calling +49 15 770 591 881 phone number 0 0 users reported that they have UNsuccessfully reached Adidas by calling +49 15 770 591 881 phone number
    100%
    Confidence score
    WhatsApp, Germany
    +44 742 861 3063
    Click up if you have successfully reached Adidas by calling +44 742 861 3063 phone number 0 0 users reported that they have successfully reached Adidas by calling +44 742 861 3063 phone number Click down if you have unsuccessfully reached Adidas by calling +44 742 861 3063 phone number 0 0 users reported that they have UNsuccessfully reached Adidas by calling +44 742 861 3063 phone number
    WhatsApp, United Kingdom
    +33 755 802 040
    Click up if you have successfully reached Adidas by calling +33 755 802 040 phone number 0 0 users reported that they have successfully reached Adidas by calling +33 755 802 040 phone number Click down if you have unsuccessfully reached Adidas by calling +33 755 802 040 phone number 1 1 users reported that they have UNsuccessfully reached Adidas by calling +33 755 802 040 phone number
    WhatsApp, France
    +39 350 048 0110
    Click up if you have successfully reached Adidas by calling +39 350 048 0110 phone number 0 0 users reported that they have successfully reached Adidas by calling +39 350 048 0110 phone number Click down if you have unsuccessfully reached Adidas by calling +39 350 048 0110 phone number 0 0 users reported that they have UNsuccessfully reached Adidas by calling +39 350 048 0110 phone number
    WhatsApp, Italy
    More phone numbers
  3. Adidas emails
  4. Adidas address
    Adi-Dassler-Strasse 1, Herzogenaurach, 91074, Germany
  5. Adidas social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 25, 2025
  7. View all Adidas contacts
Adidas Category
Adidas is ranked 1 among 13 companies in the Clothing & Shoes category
#01 Adidas Adidas #02 Loewe Loewe #03 Tommy Hilfiger Tommy Hilfiger #04 Cavender's Cavender's #05 Utsav Fashion Utsav Fashion
Adidas Alternatives
Clothing Shop Online 10 reviews Balticstock.shop 1 review Journeys 103 reviews Utsav Fashion 37 reviews Tommy Hilfiger 161 reviews