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Jewelry Television (JTV)
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3.3 95 Reviews

Jewelry Television (JTV) Complaints Summary

55 Resolved
40 Unresolved
Our verdict: While Jewelry Television (JTV) has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Jewelry Television (JTV) reviews & complaints 95

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Jewelry Television (JTV) s/s peridot pendant artisan gem

I'am totally fed up with the service at jewerly tv. I ordered a s/s peridot pendant and it was ship to me with the gem stone missing out of the setting, you could cleary see that it was missing why would anybody with any sence send the pendant out like that.I also ordered a man's black diamond ring that they over sold but never bother to notify me than when i called inquiring about the ring that's when they decided to let me know they didnt have it but still billed my credit card then you have to wait for about two weeks for them to take it off the credit card.I ordered about seven items if one more mistake is made with my order thats it for me every item will be returned for a refund of my money.three stikes your out, take pride in what you do what ever it is!

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Jewelry Television (JTV) qc and cust service are horrible

I have bought a lot of jewelry from JTV, but now have officially ended my relationship forever and for good with this company. They have lost me as a customer. Here's why. Since the end of August, I have received five broken/damaged/defective items in the mail. Used their Smart Labels to return the items, and sent letters along with them explaining the defect (for example, a crack running through the entire stone, etc.). Each time, I was charged for the Smart Label ($6.99). I called and fought with the customer service reps. In one instance, they said they had credited back my Visa, but it was not the Visa I had bought the item with. It was another Visa I had on file, which was a canceled and closed Visa. I believe that crediting another Visa for a return is illegal. I was told that if they attempted to credit a closed Visa, they would send me a check in the mail.
Also, I ordered a necklace a month ago and it still has not yet arrived. I finally found out, through numerous inquiries that the item is out of stock, but they expect to get more back in in a couple of weeks, and if I really want the item, I should wait. This was a bday present, and the bday has come and gone. I am furious. Furious also that they couldn't tell me that the first few times I called. The customer service reps will fight with you about the smart label. Even if you get a grossly deformed piece, they will actually tell you that you have to pay for the shipping, because the size of the stones (for example) are not guaranteed. If you get mismatched, unevenly sized stones in a pave piece, for example, oh well. Too bad for you. I am not being picky, either. The items I returned were GROSSLY defective. Quality is also very iffy with JTV items. I know my ring size, and all of my rings fit the same way. I ordered an amethyst ring with stones around the edges, and it fell off my finger. It was probably a size 10 or 11, but the tag read 8. I am furious about this. I just hate JTV. Their quality control is the WORST. They will send out dusty bags of jewelry that look like they traveled to the U.S. by horse and cargo plane from third world countries. They will send you out cracked and broken jewelry without a care in the world. Their customer service reps (some, not all of them) can be smarmy and uppity. I have run into some rude ones. I am no longer shopping at JTV. Ever!

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Jewelry Television (JTV) horrible sales techniques...

Jtv in one word is simply pitiful... After seeing how they are & reviewing numerous complaints in reference to the quality of merchandise, lawsuits, unauthorized charges etc., I would conclude that they are inferior.

As this site is for the people, the people need & deserve to be accurately informed.

In addition to the revelations of the people, the hosts on their broadcasts are horrible... Their lack of professionalism is apalling - there obssesive inferences in reference to god knows what is astounding - if your job is to sell jewelery, sell jewelery - the token black female is a joke - was her hiring a ploy not to be slapped with a discrimination suit? - I will never purchase or have anyone purchase anything from them again. They are like tracfone a company who also has received numerous complaints in reference to the same things - 1st and foremost unauthorized charges... My man has described them and anybody like them as hateful.

Stay awake and infomed people - always strive to be better and do not be afraid to speak up when you know and see what others have apparently seen for years.

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Jewelry Television (JTV) jtv keeps your credit card info indefinitely!

After making a purchase some months ago, I noticed that my financial (credit card) information was automatically saved in my online account. I immediately called customer service and was told to wait and call back after the order was shipped. After receiving the items, I called back and was told by several customer service reps that my account was deactivated and credit card information erased. I logged in with the same login information to discover that not only was the account still active, but my credit card information was still visible under the section "Default Payment Method". I explained to Customer Service that their website does not give the customer the option to erase the credit card information, let alone ask before it automatically stores this sensitive data. While I was told again and again that my account info was erased, I was eventually informed during my last attempts to contact management that my "account may NEVER be erased", along with credit card info and any other sensitive data saved. (I logged in recently to find the account active with financial info remaining.) This is appalling, especially since I do not have any credit accounts with Jewelry Television. This is a blatant infringement upon my privacy rights, as Jewelry Television should prompt the account holder the option of saving the credit card info instead of automatically saving it. There should also be the option of closing the online account, and any other information associated with the account. Jewelry Television refuses to discard of MY private information, and takes no regard in admitting that my information will be in their possession forever, without my permission!

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GeorgiesMom
, US
Jan 29, 2017 3:38 pm EST

This happened to me as well. I called and requested that my Credit Card information be deleated since I was not interested in doing anymore business with this company. A year later I checked my account on JTV and found out that it was still accesible for purchases. I had to close that account and get another Credit Card. This is one of many problems I have come across with doing business with JTV.
I still watch their Jewel School show on tv but after taking notes on what is used for making jewelry and their prices I then shop on Easy, Amazon, Harbor Freight, Local beading shops, ...anywhere but JTV. The price is ALWAYS cheaper somewhere else!
Stay away from JTV! Far far away!

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Druids
Santa Clara, US
Mar 08, 2015 4:43 pm EDT

I totally agree. The only option for me is to close my credit card with the bank and reopen a new one, so jtv.will not have the right info. It, s unacceptable what they do.

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complaintgatherer
knoxville, US
Oct 25, 2010 4:53 pm EDT

File your complaint with the FTC - they have the power to investigate, fine and shut down violators.

https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

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Jewelry Television (JTV) still no refund

On September 27, I returned a bracelet in the amount of 199.00
I called to make sure they had recieved the jewelry on October 6, 2010 it was on their warehouse, as of today I have not gotten my
refund .
Thank you for any help you may give me regarding this situation,
I already call them 3 times.

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Update by Diana Saro
Nov 04, 2010 1:02 pm EDT

as of today 11/4/2010 jewelry television has comply with the rules and have refunded my money . thank you

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Aberg
Oceanside, US
Mar 14, 2012 11:33 am EDT
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I really wish I could help you... I'm having a similar problem. I purchased a $1, 300 ring that I never received (and JTV charged me for it) that I'm still trying to get refunded or even credited. This originally happened 4 months ago, and I still haven't been able to speak with a supervisor, not even after writing them! I continue to have to speak to low-level, rude reps who tell me there's nothing they can do. They don't even care that they've lost a "platinum" customer. Outrageous.

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Jewelry Television (JTV) return of items

After receiving a bill of 61.92 for four items returned ( a ring, earrings, bracelet & necklace that were returned due to poor quality) I called JTV Preferred account only to be told that I needed to call JTV customer service. When I spoke to a rep to make sense as to why I was being charged this amount and got no where, I then requested to speak to a supervisor. It seems that JTV hosts promote how wonderful this service is to use prepaid labeling but forget to leave out the fact that the CEO of the company contracted another company at a higher rate for the return labels. Meaning that if an item that was shipped at $3.99 to you from UPS, the other company charges $10.98 to return it. Oh by the way, the supervisor did not know the name of the company used to return items. What a racket! When I attempted to work with the supervisor to reduce this charge, it was NO!

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kmarino
Philadelphia, US
Sep 28, 2012 4:11 pm EDT
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what was advertised as a 1.50ctw DIAMOND wedding set was purchased for me from JTV looked good to me until I noticed stamps on thee inside of bothe my rings. One stamp is LID & thee otheer CZ. We called JTV and asked what theey meant & ws told theat thee LID stamp was thee initials of thee jewelry maker & the CZ was not for Cubic Zirconia but for thee initials of thee inspector. We questioned if my diamonds were in fact cz's & JTV assured us theat what we bought was 100% real DIAMONDS. After theeir assurance & looking over all of thee information from thee order we took theeir word for it. A little while after my mom purchased a diamond tester also from JTV and all of thee stones tested to be real except thee center stone. Again we called JTV & theey still assured theat theey were all real & theat theey do not sell 1/2 real & 1/2 cz ever theat theey only sell all real or all cz sets. Again we let it go, until i bent a prong & took it to a local jeweler to be fixed & was told my center stone was not a diamond all all be a CZ. We called JTV again & were told theat we had to get an appraisal done by a GIA certified Gemologist & have it faxed to JTV to prove thee center stone was real. It took a long time to locate a GIA certified Gemologist in my area but we finally did & he did very detailed appraisal including pictures of my rings & his finding. Everytheing was faxed to JTV. My mom called a day later & was told theey have not recv'd anytheing from thee jeweler, luckily he was nice enough to give us a copy for he feared theey would say just theat. My mom personally faxed it to theem & recv'd a call back to say it was recv'd & would be sent to upper management & thee legal dept. We were told we'd hear back by thee end of thee week. Today we did get a call to say theey would like me to send my ring back so theey can look @ it theemselves. When my mom explained theat I was not willing to send it back because 1- theey have already ripped us off so who's to say theey won't again 2- I have sentimental value attached to theat ring & what if it got lost in thee mail- we were told if theat happened theat theey'd give me a full refund. Yeah im so sure theey so willingly give me over $1500 when theey wont just replace my center stone & be done w/ it. When my mom asked why theey want thee ring she was told " because theey will probably send it to a Jewler in NJ to look at it" My mom's 1st point was theat we did exactly what theey said we needed to do & theat was to get an appraisal by a GIA certified Gemologist which we did. Her question to JTV was "what our guy isn't good enough?" Her 2nd point was theat we live in Phila which is right across thee river from NJ so why would we ship my ring back to TN just for JTV to ship it back to NJ. Our jeweler flat out told us theat we have everytheing needed to take theis to court & win & theat JTV would have to pay me 3x's what my ring is worthe.

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Jewelry Television (JTV) does not live up to it's advertising

I used to be one of the biggest fans of Jewelry Television. In fairness to them, I have received some really beautiful items from them, that did appear to be quality pieces. Over the last several years, I have purchased many beautiful items from them including Indian Ruby Rings, Tanzanite, natural gemestone chunky necklaces, etc. I have been a great customer, I believe.

My Indian Ruby ring is gorgeous and is still one of my prized possessions. Some other pieces have been lovely statement pieces. However, I'm in complete agreement with the reviewer who said they do not grade their Tanzanite. I once ordered two Tanzanite rings set in Sterling silver, under $50. specials. They were so light in color you couldn't hardly even see the lilac. For the price, I wasn't expecting the moon, but I was very disappointed! I never wore them, and I don't think even a teenaged girl would be pleased to receive them. They sit in my jewelry box, unused. The color looks nothing like the color it featured on TV... they both look altogether different than pictured. I purchased treated Lapis Lazuli Necklace, a statement piece, and was disappointed in the color when I received it. Even more so when the piece left a dark stain on my neck where I had slightly perspired due to humidity. My last big order in Spring of 2010 was definitely a mixed bag. A few items were pleasing to the eye. Sterling Silver, but no 925 tags in silver attatched to the
item to confirm that the item is unadulterated S/S like other companies do. In fact, one bracelet looks pretty, but have never worn even once because I can't even get the lobster claw closure to line up. It twists and turns over, not ever lining up right with the clasp, and I've tried hundreds of times! The biggest disappointment was that I ordered 5 watches; they were great bargains, and looked pleasing to the eye. In all honesty, there was something wrong with every one of them. One didn't work, one the clasp broke and fell off my wrist my first time I wore it, so I lost it. Another, all the beads broke on the elastic the 1st time I took it off and my wrists are pretty small. Another, it quit telling time about one week later, and another the band was not "leather" and it came unraveled looking cheap after three wears. They also did not want to honor the discounts that were coming up on my Online order. It would show certain items with sometimes several markdowns. They were having trouble with their website (again) and I had to call to place the order. This was a pretty large order, and they CS Rep complained that my order was keeping him from his lunch. He didn't want to give me the same prices I was visibly seeing...he finally did so, and later I had to call back due to a mix up, and a supervisor got on the phone with me and tried to tell me that the original guy was out-of-line to give me those prices. I tried to explain that I was reporting literally the discounts that I was seeing, and she told me that they didn't exist on their end, and that that guy could be in alot of trouble for giving me those discounts. I didn't even bother to mention that this guy had in fact been curt and rude, but at least he had delivered on the pricing. So, at that point I felt that I had to defend this guy so he wouldn't be penalized or possibly lost his job! Such foolishness! :

I have received some beautiful pieces that I really do love and enjoy wearing. However, there shipping is high and I agree that sometimes they really do misrepresent themselves. I thought I would be treated better that I was because I had been a loyal customer...I haven't purchased anything since then. I have found another jewelry channel, a liquidation channel beats their prices and exceeds their quality in most items. Their shipping is normally much cheaper, also. I have been very pleased with my recent purchases there, and will probably not order much from JTV anymore, if at all! I agree that their quality has gone down, and they're not delivering as they had a couple of years ago.

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ce ce
Marietta, US
Jan 31, 2011 5:40 am EST

What was the other place where u purchase jewelry now?

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Jewelry Television (JTV) I think that your quality is going downhill

I have become very disappointed in the prices and quality of your merchandise. Too many of the rings that I have purchased have not been accurately sized, and by the time it gets to me the other sizes are sold out. I appreciate the jewelry protection plan, but am hesitant to wear the jewelry I bought prior to this because of lost or damaged stones. Overall, I think that your quality is going downhill.

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Jewelry Television (JTV) - cheap junk

JTV AND JTV AUCTIONS, are still at it! I have reduced the amount I buy from them by 100's of $. Listen to this since the end of April 2010 I have had to return 4 or more items. Nikki was selling a rope chain, Item # STC1Y18". She gave her spill, great value, ...and the pic. of this chain look to be at least 2+mm for $30, yea I ordered it, it was thiner than...

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Jewelry Television (JTV) bait and switch on gemstone

Watching the JTV gemstone show, I saw a beautiful RED mexican fire opal.
The price was right. I decided to buy it based on the carat weight and the amazing color. When I received it, it was pale yellow. Nothing like the stone being shown under the item number. I returned the fire opal, and wrote a letter to their customer "care" department telling them they should be ashamed of the "bait and switch"! Never heard a word.

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Leni Gignac
, US
Feb 01, 2017 6:20 pm EST

jtv has to many fake stones, the peddle for real gemstones, jtv depends on people who havent got the faintest idea about gemstones, and therefor trusts jtv with their stones, what a wrong way to go, that is what jtv looks for, the know 100% that the can so easely rip those people of, not even have to try /. stay away from every stone you see on jtv the have names for every stone, that in reality does not exist .. the also buy those stones at those gemshows . where the can buy them a dime a dozen... and rip the trusting costumer of 100% and more .. stay away from those stones, jtv peddles fake stones for real gemstones.. the fake russien alexandrite, do not purchase the fake the are showing .it is a 100% fake... fake blue star sapphire.. where you see white streaks plastered from one side of the stone to the other, . do not purchase that piece it is plastic, 100% fake fake sultanite, where you see all those brilliant colors, 100% its a fake, , bamboo coral has been sold for rubys . and it goes on and on .. a friend of mine some time ago, gave to me a whole shoe box full of opals from mexico., , what the call red opal or fire opal . these where raw opals, i dident see one that was the color of what jtv peddles .. the color of everyone of those stone small or larger had those colors. purple red blue lavender green. not one of them had such light red color as jtv shows those, , to me, , the look fake, how can anyone call a stone an opal if there is only one color displayed../. so with the blue and the pink . stay away from those opals, an opal has to have more then one color, dancing inside the stone, , and jet the opal is called a bad lucvk stone.. the clown of all stones, with tears inside...

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Jewelry Television (JTV) packaging of items

Does anyone ever use those ugly blue boxes the send your jewelry in? I can't understand why they switched to those things. #1. if we don't want people to know where we bought it, your found out they have their stupid name on it, , duh. So you have to find/buy a box to give the gift in...dumb! I like the boxes given to you on the other shopping sites, they are very nice boxes and they leave off their name...now that is smart, , jtv you messed up again...

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Thomas Hancock
Madison, US
May 30, 2012 7:59 pm EDT
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I have a whole drawer full of those blue boxes, all different sizes, & none of them have JTV/Jewelry Television on them anywhere. The only blue box I received that had Jewelry Television on it was the box with gem tweezers in it that I bought & it's a nice blue box too w/ a magnetic flap. Maybe back then (2010) they had their name on them, but not anymore that I can see. They ship their gems in clear "Gemvue" jars that have "JTV" on it, but that's all I've seen so far. I laughed when I read your comment "they have their stupid name on it, , duh.".

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Jewelry Television (JTV) auction items

Just thought I would check out the jtv auctions today! I have not really been there much since they ripped me off for my ruby I won and never got. They have nothing. I checked out the 1 and 2 hour auctions, there is like 20 items to bid on, wonder why? Could be they ripped off one to many of us... Please people read the reviews before using this site... They will ripped you off in a heartbeat...

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Jewelry Television (JTV) false advertising

I placed My order online Added theses Promo i had received on an email. Order was Placed on 1/12/2010 I checked the status last night it said it Oder placed but today i check and it said canceled. Called and they said it was cancel because they couldn't size it. well i called and to place the order again and asked if it could be size they said yeah. i ask if they can ask to make sure, they and confirmed that they could . the price i was getting the ring for was $622.84. i believe the reason they cancel was because i was getting a ring for so cheap. i asked if they could give me the same ring as it without sizing it they said, no! that it was cancel by a supervisor and that they couldn't do anything about it. they ruined my life i was suppose to propose with that ring because that's the ring my soon to be wife picked. its just Disappointing. order number is Order# [protected] Item: KRN041-7 14K WG 1.00CTW PC/RD DIAMOND RING.. If it was not available to be sized why is it there still or why the price go up on that same ring? its not ethical of them to cancel my order. Email me [protected]@yahoo.com

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Karen Warren
, US
Feb 06, 2022 9:47 pm EST

I love JTV. I have never had a problem with my purchases, customer service , or shipping. I won't buy any where else.

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Jewelry Television (JTV) deceptive sleeing practices

Jewelry Television has at least one class action lawsuit filed against them for deceptive selling practices. They sell their gemstones without any grading or standards. They sell their diamonds as "cleanest brightest, whitest" which for an ethical seller would translate as flawless D color diamonds when none of JTV's diamonds are above industrial or promotional grade. Tanzanite sellers around the world grade their gems as A, AA, AAA etc, but JTV doesn't even grade them at all so one ever knows what they are going to get. What they show you on TV is not what they send you in the mail.

They have a "designer" who goes by the name "Frank" who won't reveal his real or last name even though there are many designers in the jewelry world named Frank (such as Frank Circelli, for one) so the name Frank is not unique. He also will not disclose the name of his company. He is hiding something either unethical or illegal but JTV will not say who he is or who he represents.

JTV sells fissure-filled rubies and brag about the fact that they disclose that they are treated, but never ever tell you that the treatment is not permanent. Unfortunately people don't figure it out on their own until long after the 30 day return period is way over.

They sell parcels of gemstones as high-end when they are discarded cutters’ lots consisting of poor color, highly included, deeply scratched, heavily chipped, poorly or whop sided cut stones. They also include stones have been removed from settings because they were defective or damaged and needed to be replaced.

The hosts all appear to be very ignorant themselves and victims of repeating the "company line" just to keep their jobs. Any host they hire that has credentials are quickly let go and replaced with a ventriloquist's dummy.

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truthalwaysfindsyouout
, US
Sep 04, 2018 5:53 pm EDT

Did you know one host they hired is making Porn GIFs? I saw one that was posted on Twitter. It was her and others that had seen it, said it was her. She also used deceptive sales tactics by saying a cushion cut held its value better than a round cut. She is the host that cant stop when she sees a mirror. She used to be an actress.

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If it's too good to be true...
electra, US
Feb 17, 2011 8:29 pm EST
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It's not just JTV, it's seems to be anyone who is selling cheap diamond jewelry. I gave JTV a chance because when I stumbled upon their channel by accident, I saw a nice style diamond ring that sparkled on the tv brilliantly & was amazed at their price. The way the hosts talk on JTV, they make you feel like you magically stumbled upon an industry secret spot for scoring amazing deals that you could not find anywhere else. Every diamond ring I purchased from them had beautiful sparkley stones at 1st but then I noticed with my NAKED EYE, that the diamonds had pock marks, gashes, chips & cracks & not one of them was free of it! I got refunds on everything I purchased from JTV with the exception of a $20-$30 sterling silver, 0.20 cttw black diamond ring that I gave to my sister as a "just because gift". I refuse to buy diamonds from JTV but my husband bought me a $1500 1 carat total weight princess cut & baguette diamond ring from Shop NBC that we immediatley got a refund on because I could notice chips gashes & cracks in those diamonds too despite their okay color & sparkle. Have also recieved & refunded cracked & highly included stones from HSN & QVC as well. See it in person before you buy it & whether it's a $20 diamond ring or a $2, 000 diamond ring...LOUPE YOUR STONES (carefully inspect every angle of every stone under a minimum of 10X magnification). If it's too good to be true then it probably is. That line may cliche but it is the absolute truth.

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Jewelry Television (JTV) lousy service

My complaint is similar to a number of others on this site. I ordered a couple of pieces of jewelry by e-mail for the birthday of a lady friend in October. The order was placed, I received a confirmation, and nothing else. A week later, I received another e-mail asking me for my opinion on my order. Since I hadn't received it, I let it ride.

Weeks later, I wrote to them (by e-mail) to ask about the status of the order. I received a response that there had been a problem with the credit card (possible, but unlikely), and they had cancelled the order. No notification at all.

Multiple e-mails (and pitiful responses) later, I sent a letter to Kevin Brabson, Customer Care Senior Manger. I finally received a response from him today. It was a bland letter ("Dick and Jane Order off the Internet" would have been a good title), essentially calling it my fault for not checking the order status. No apology, no concern.

Maybe I'm wrong, but it seemed to me if they want to sell me something, they should make it easier for me to know about the situation. He signed off "looking forward to filling your new orders..." Not likely.

Of course, I was not able to give her the jewelry for her birthday (fortunately, I was able to substitute). I can't say I was cheated, since I never got the merchandise, and was not charged. But, I was very inconvenienced, lost a lot of time, and got a BUNCH of aggravation. I can only hope that this sorry excuse for customer service causes the company to fold soon.

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Jewelry Television (JTV) bad gold earrings

I bought a pair of earrings from JTV.com/jewelry television. They were advertised as 14KT Gold. Well, I wore them for about 8 hours the other day and when I took them off my ear holes were black! What kind of Gold turns you black? I have so much jewelry all gold and not one piece has ever done this. Can't find a 14KT marking. This is false advertising! These people are hard up for a $. I am peeved, I paid $100.00 for these earrings, and as always, they say these would be 3 to 5'xs higher in a retail store! duh! They lie cheat and steal. Do not shop at jtv.com, jewelry television, you will get ripped off...

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LFL011
Tulsa, US
Mar 14, 2013 6:00 pm EDT

In December 2012 I purchased several items from Jewelry Television - one in particular described as "Sterling Silver .40ctw Diamond Crown Ring" for $199.99. I wore the ring nearly everyday for over two months - then the band started turning a burnished color. I took the ring to a well-known jeweler in my neighborhood to look at. The jeweler handed me back the ring and asked where I bought it - I said Jewelry Television. The look on his face said it all - don't waste your money with those people he told me - they will sell you anything. And he was right - the ring is not "sterling silver" as stated but brass! I am furious. I called JTV and stated I wanted to return the ring because it is not what I intended to purchase. Two days later JTV called me and stated they had the a ring from the same "lot" "inspected" and it is .70% 925 sterling silver, 10% 14kt gold, blah blah blah. Sterling silver does not turn a different color - ever so JTV is lying! The ring I received is brass - and not worth $199.99. I am filing a complaint with the Consumer Financial Protection Bureau today and let them sort it out because I don't believe anything JTV says - they are liars, thieves and predators and won't stop selling bait & switch products until prosecuted by the federal government.

Also - Jewelry Television has the absolute worst customer service in the business - their employees have unprofessional, condescending, rude attitudes, are willing to lie or say whatever they have to - especially if you complain. When. Refunds take weeks and this company turns my stomach with bait & switch products, ridiculously long refund policy and the worst customer service employees - QVC and Amazon demonstrate just how awful JTV really is. If you're considering buying jewelry - go elsewhere.

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JewelSchool101
Twin Falls, US
May 29, 2010 4:49 pm EDT

"What kind of Gold turns you black?" Well, I would like to point out that all gold, yellow and white, 10k 14k & 18k, turns my skin black. Silver does the same thing to me. This usually happens within a couple of hours from the time that the metal comes into contact with my skin. This happens with rings, earrings, necklaces (even if only the clasp is gold or silver), and bracelets. When it comes to the gold, it is actually the alloys, not the gold itself, that it is mixed with, such as copper and nickel, having a chemical reaction with my genetic make up. (Keep in mind, JTV will refer to their pieces as SOLID 10k or 14k gold. Solid gold is 24k, which is too soft and that is why it is mixed with the different alloys.) So basically, gold does turn some people black.

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Daisy Mariposa
Mission Viejo, US
Jan 24, 2010 2:01 pm EST

You wrote "They lie cheat and steal."

Can you please explain what you meant by "they ... steal?"

What did they steal? When did they steal it? From whom did they steal it?

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Jewelry Television (JTV) jtv also schemes their employees

Well not only is JTV scamming the customers, seems they have pulled some dirty actons against their own employees. Rumor has it that a class action lawsuit was filed by an ex employee. This law suit alleges that ACN doing business as JTV, etc. of wrongful termination and age discrimination alleging a "scheme" to get rid of employee with expensive health care cost. This "scheme" was to elimate higher cost employees who threatened the co.'s objective of an independant offering. These employees were targarted by the co.'s executives because they would potentially increase health care and worker's comp. prem. Defendants are directors and officers of the company, to name a few, Tim Matthews, F. Robert Hall, Bill Kouns, Jerry Sisk and others. Wow and we feel bad being ripped as a customer. Rumor has it that one man they got rid of has cancer. Wow nice company! AND THEY SAY THEY CARE. HMM. Shame some of those people talk about God and love and family. AGAIN JTV SHOWS IT'S UGLY FACE. FRAUDS AND LIARS...SHOP ELSEWHERE, THEY ARE FRAUDS... iF YOU ARE one of these ex employees who was terminated in or around May go to www.gotaclassaction.com/filed-208.

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Samantha Robinson
Coconut Creek, US
Jan 14, 2011 7:55 pm EST
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**********IF YOU HAVE ISSUED ANY PAYMENTS TO A COMPANY THAT HAS NOT PROVIDED ANY SERVICES AND HAVE NOT RECEIVED A FULL REFUND PLEASE CONTACT US - We can get you a full refund if it has been within 18 months since the transaction. We have no upfront fees, or contract to be signed, and no personal information is needed to start the dispute process which on average takes about two - three weeks. If you have been a victim of another form of telemarketing fraud please let us know! --- [protected] Ext 410 or [protected] Ext 401 --- email: mcooper@bcarecovery.com or srobinson@bcarecovery.com

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Jewelry Television (JTV) telling lies again

Was watching tonight, and the lies are still comming. Misty (host) was saying Chrome Diopside (gem) can only be bought at JTV. BS. They listed a number of retailer such as JC Penney's, Zales and said their search resulted zero inventory for Chrome. Well what she did not tell you was that this gemstone can be gotten at HSN, Amazon.com, E-Bay, etc. She said they can set the price. Well, yea they can, because their chrome diopside is the parcels that all the other retailers turned down. I bought a ring from them several years ago for $80.00, they said this is 3 to 5 x's lower than retail! It was, you know why? It was so dark it almost looked black. How can they get away with all the lies? PLEASE DO NOT SHOP THERE. YOU CAN GET CHROME DIOPSIDE ELSEWHERE, maybe for a little more bucks, BUT you are getting a NICE STONE not JUNK...

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Winterbuttercup
EastTexas, US
Oct 23, 2010 12:29 am EDT
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Hi, I am new here, But have had my share of J.T.V. I moved to another one. I guess I am a glutten for punishment! Anyway, I am Winterbuttercup and live in Texas.
A whole day tomorrow on Liquidation channel, on diretect channel 55& 226, but if you think you can get bargains there, wait until, I settle with them and get my ring and see if I am satisfied and I will tell the whole story of them. They canceled an order gave me a conf.# extracted money from my bank. Now, I am trying to get another moraganite. They could not wait to put my money back in the bank.
But what about my time? Now its the hassel of calling and you have to wait and I am serous it says infinity min. It is @ least 20 min. I know there or more of us its just finding everybody. I was looking and run into this, the only forum type group or what have you that I have found. I have been sick over this. I was looking forward to getting that ring only to be lied to. I still do not and may never know what happpened.
I also have an addictive personalty. I guess. You just get in and think, well this will be the last thing I order. Then they suck you in again! It cost more to sent it back and forth than just to keep it.
Glad I found someone who knows all about this! At least I am not alone, although wish we did not have to go through this.
I do not know how those people that sell that jewelry live with their selves. They have a piece of jewelry that looks so ugly and raves about the beautful piece. They are Cons, I hope we can all gather more and more info. to bring them down. I called my cable co. thats a joke no telling what kinda kick back they are gettting from them to be on! Thanks fo rbeing here! I have bee fuming because of this! Winterbuttercup

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Jewelry Television (JTV) rip off

The Auction site is just a rip-off. I won a 3ct Ruby for $26.99 plus s/h of $6.99. Got my congradulations you won e-mail, and my order invoice. After 12 days they cancelled saying the ruby was to damaged to send. Yea! Right! They send out damaged stuff all the time. Why would it take 12 days to notice this badly damaged stone? So, I have been watching that auction site for rubies and they are not puting 3ct loose gemstones on there, WHY because they don't want people to win any big ticket item for a few dollars. Today, all the rubies I saw were under a ct. WHAT RIP OFFS, DON'T BID ON JTV AUCTIONS, THEY DO NOT DELIVER..

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Haberner
, US
Oct 30, 2009 10:06 am EDT

Recently I won a auction on-line from jtv.com. I won the bid and received my notification that I won and also recieved my order confirmation. I was waiting and waiting for my item to arrived, it did not so I check the status of my order, only to find that it was cancelled! I did not cancel it, my bank did not cancel it, so WHO DID? I called jewelry television and was told that it said cancelled, no other method of payment. I asked what that meant, they told me it did not go through my credit card. I told the "gentleman" that could not be, there is always $600 or more in that account. I told him it was not me or my bank that made the mistake, I offered to send him a copy of my statement showing that indeed there was enough money in my account at all times. He said No don't bother, you should keep you stuff in order. duh? I'm the customer! I ask if they would be willing to offer me a comparable item to the one that I won and I would pay the same price I should have at auction. No he said. I have been a customer of JTV for 6+yrs and have had lots of problems but they usually will work something out. There is good and bad, but lately its been all bad at this website. I was told that maybe my bank was updating at the time and it rejected it! I'm confused there was 7x's the amount in this account. It never happened before. Hmm could it be I won a item they price out at about $40.00 for $18.00? I wonder. I also noticed that the item was just aired and sold out during the auction bidding time. Did they take my piece and sell it for the Higher amt.? BAD BUSINESS ON THEIR PART. Anyway just beware! I ordered another item just the other day and same thing got my order confirmation and waited, nothing. Called the company was first told it was mistagged so they cancelled it, then oh no, it was already sold out! duh, why did I get my order in and rec. my confirmation and the item was sold out! I e-mailed the owner Mr. Tim Matthews since I could not get anywhere with the customer services reps., never heard from him. I have lots of complaints, they have really been going down hill. Beware of buying their watches they arrive with dead batteries or they work for 2 weeks. TIME TO FIND ANOTHER SHOPPING NETWORK...

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Aberg
Oceanside, US
Mar 14, 2012 11:29 am EDT
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I have experienced this too... and now JTV has changed their auction prices to have a minimum bid price. So, basically, you can't bid what you want on certain items anymore (those that we'd really want, like emeralds, tanzanite, diamond rings, etc.). Now, there's a minimum starting bid listed, and if you want that item, you have to bid above it. For example, if there's a diamond ring on auction, you'd have to bid higher than $512.89 to even start bidding on the item. I've noticed that many of these items receive no bids at all, which is completely understandable, so JTV ends up keeping the item. In the past, this wasn't the case. If the max bid was $30 for a diamond ring, it would go for that price. But I've also seen (and experienced) a great deal get canceled on me, as was done with the person posting this comment.

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Winterbuttercup
EastTexas, US
Oct 23, 2010 1:18 am EDT
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They are all the same! I have tried all of the jewelryplaces, well alot. They start out giving you good deals if you will remember when you got your first item. Then I think they start seeing what they can get by with.
I had the Liqudation channel on Direct T.V. channel 55&226 send me a conf. # ectracted the money out of my acc. Looked for my ring, canceled, so this is not just J.T.V. They all have money $ in their eyes. The only thing to do is go somewhere and look @ it and not pay shipping, get it and go.
I am staying away from ALL jewelry channels if I can from now on! They are suppose to be sending me another ring, we shall see.
If I am not satisfied then comes theB.B.B. the consumer affairs, anybody that will listen. I have searched I thought I was the only one, I just could not find them until today on here. There is NO TELLING how many people they have all ripped of!

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Jewelry Television (JTV) auction items

Please tell me why anybody would bid on an auction item before the last 10 seconds of the auction? If anybody bidding really wanted to win the auction, they would never run the price up by bidding early. It only increases the final price for them, if they really intend to buy the item. Are these really employees instructed to run the price up? Nobody could be stupid enough to not realize they are only increasing the price for their self by bidding early. The person who wins the item is the person who bids in the last 10 seconds or less. Who are these mysterious people running the price up for no reason? Why do they never bid in the last 10 seconds. Could it be they are only trying to run the price up for others? They know they will not win, but run the price up anyway? Seems like it might be fraud! Have you noticed how their names are always the same? They run the price up for others and then stop bidding at the time they really could actually win the item (in the last 10 seconds or less).

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Rick Wingender
Sheboygan, US
Nov 09, 2009 9:53 am EST

Wow...dude, that's how auctions work anywhere. Go to a live police auction or real estate auction in person - people don't wait until the last second to put in bids there either. On ebay, people don't wait to put in bids until the last ten seconds either. You bid what you're willing to pay when you run across the auction. When you bid is irrelevant - it's only what you bid that matters.

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