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Ackermans Customer Service Phone, Email, Contacts

Ackermans
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www.ackermans.co.za
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1.0 469 Reviews

Ackermans Complaints Summary

1 Resolved
468 Unresolved
Our verdict: Engaging with Ackermans at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Ackermans reviews & complaints 469

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Newest Ackermans reviews & complaints

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8:13 am EDT
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Ackermans ackermans new account application service

My name is Mangenda Mwa Ndata Tshiyombo born on the 07-August-1988. I am so disappointed that some Ackemans store like the one in Mall of Africa having bad feelings or attitudes against foreign customers. Ackermans is a store that need customers and the owners of the store don't even know what is happening. I am working as an office administrator and have provided all the proof and have met the requirement for opening an account at Ackermans. The people who are working at the store had some attitude but eventually they gave me the form to fill and after filling in the form, they had to scan the form through to Ackermans customer service for new account application but unfortunately they had a problem because i am a Congolese born even though i have a south African identity. when i tried to follow up on the application, I was shocked when they told me by ackermans customer service that the form was missing information and i had to go back to fill another form and after submitting the second form, i was again shocked when Ackermans customer service told me that they only received a portion of the application form. I wonder if people who are working at Ackermans stores mall of Africa are working again foreign customer or what? a customer is a customer despite his or her origin and i think it is stupid to push a customers away for something they are not going to pay for. This is ridiculous and stupid. Till now, I am still waiting for approval of my application. I am ready to confirm this. my contact number is [protected]

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Update by Mangenda Tshiyombo
Aug 12, 2019 8:42 am EDT

I dont care if you doubt my complaint or not and I also doubt you are the owner of the store or a manager of the store. the owner of the store need customers. Just to refresh your brains, i included my date of birth so that the owner of the store can trace my application through the information i provided. if you were professional enough you were going to understand that. I doubt you will ever have a business in your life. the customer is a king/ customers come first. if you were well trained, you were never going to respond unprofessionally.

Update by Mangenda Tshiyombo
Aug 12, 2019 8:40 am EDT

I dont care if doubt my complaint or not and also doubt you are the owner of the store or a manager of the store. the owner of the store need customers. Just to refresh your brains, i included my date of birth so that the owner of the store can trace my application through the information i provided. if you were professional enough you were going to understand that. I doubt you will ever have a business in your life. the customer is a king/ customers come first. if you were well trained, you were never going to respond unprofessionally.

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5:13 pm EDT

Ackermans needle in baby clothes

On the 2nd of August 2019 i went to ackermans in Elspark to buy my 15month old some new summer clothes. I bought a R1000 worth. On Sunday the 4th i was very happy to dress her all sassy for her cousins birthday at an indoor play area. My Child was screaming and unhappy! Not herself at all. Cone home to undress her looked like a major rash under her right arm only. Come to find there is a piece of NEEDLE sewn into her little shirt thats been scratching her the entire day! What a miserable day. I would like to know what ackermans would respond to this as i am about to go to every social media page! Imagine how that little body felt. Since birth i always buy at ackermans!
This specific shirt says "im the genius of the squad" red yellow and orange main colours.
So dissapointed and feel so bad for my baby!

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3:53 pm EDT

Ackermans credit

Evening I am Mbali Buthelezi I have a complain about the Ackermans services my grandmother have been paying her installment from May R200, but on June she went and complain about the credit that is not increasing and they said she had joined some insurance that is charging her but she doesn't know about it, what to do cause she paid over R600 with a credit of R75, 30

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10:50 am EDT
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Ackermans poor customer service.

I went to ackermans letsoho mall today to collect a lay-by. I did not know that the lay-by had expired as it was not done by me but my husband. He had told me that today was the last day so i went there and a cashier called Celiwe was to assist me. I showed her the sms we had received from ackermans stating that the 17th of july 2019 was the last day to make payment. Celiwe did not bother to read the sms instead asked for the slip and i gave it to her. Her response was 'kanti why do people let their lay-bys expire' which was absolutely rude as she was not saying that to me but her collegue. She then says 'tell the person who made this lay-by to come and refund it. Ok but the sms states the 17th is the last day...she says 'you should have been here when the store opened and not after that!' She was so so rude she even decided to ignore me and called other customers. Never have i been so humiliated and ill-treated... Should such people not be dealt with accordingly i will proceed to take action because i never want to receive such treatment again from the same person as i am a regular shopper at ackermans letsoho mall. For me to lodge this complaint it is because it was not the first time she was this rude to us.

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4:48 am EDT
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Ackermans cashier services.

on Friday 12/07/2019, i went to the store to purchases two pairs of shoes, when i went to the top floor till to pay, i waited for minutes to be helped while the cashier just had a fat conversation and ignored me.i was so irritated and i left the shoes there. i just walked out the store.now am sad because i really wanted the shoes but the customers services sucks big time.

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8:39 pm EDT

Ackermans to being a thief

Hello am Edna molokomme on 16 may 2019 I went at Nkomo village at atridgeville to buy school bag at Ackerman I was wearing the green jacket that I bought at centurion at meetseng mall on 13may 2019 . on the 16 the manager at Nkomo aquece me about that jacket I was wearing her talled me I stole the jacket at her store I refuse an I tell her we're I buy the jacket why her can check the footeger or take may Ackermans card an check or I can call someone to bring the slip that manager doesn't understand . manager khomotxo call her staff to search me they didn't found anything in my body.when I went to the khomotxo an talk to her about her attitude he said to me u can call head office nothing they can do.so I called the lady her name is mahlatse an I explain my problem at the store .her talled me to write a statement I do so after a week he offer me 200 voucher i didn't take it he give me the number of Rozita since am waiting for feedback till 2day when I call Rozita she tell me am no longer working at Ackermans I didn't found help I decided to write a letter to third degree an speak out to found help . because am not a thief khomotxo imparacet me in front of customer .my number is [protected] .an I have voice recording when am taking to mahlatse risk manager an Rozita as site manager .but ryt now third degree respond me an they need the slip an the statement that I write to investeget about ur store khomotxo make me fill so small .

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7:49 am EDT

Ackermans old cell phone

My husband bought a cellphone on the 01/07/2019 at ackermans Kakamas...on the 02/07/2019 i discovered that the phone he had bought was an old phone, as it had pictures from 2018 on it. On the 03/07/2019 I went to the the store to return the phone, I was told by the manager that i need to contact MTN with regards to the matter, she also said that she can log a call and send it in for repairs. I was very furious, so i left the store with the phone. I called cust care, spoke to a lady by the name of Shanice who said that the query dept will contact me within 48hrs. Nothing happened after 48hrs.
Can someone please tell me how to get help on this matter.

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12:07 pm EDT
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Ackermans bad service

I went to plaza shop no 8 soshanguve
Today on 1st july at at 16:46 as I stood in the que for almost an hour, the cashier called me on till no 6, cashier :70919 I asked him to make a split payment using card and cash and as I produce my card he said they don't swipe sassa cards, as I was trying to understand I asked why don't they write a message at least and put it somewhere so we can see as we cannot stand on the que for an hour and then be told that my card is not allowed on their machine the guy replied by saying there was no need to do that as sassa cards comes once per month not everyday that they receive this type of cards, wow... As I pulled myself together I just laughed but I was so disappointed because he clearly didn't value my purchase, I think this guy really need training on customer service and the influence of nett profit, I would like to continue to buy at your store but please train your people and equip them with good attitude towards customers and it doesn't matter how much I spend because every cent count!

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Update by Juju227
Dec 19, 2019 5:11 pm EST

You are fraud star!

Update by Juju227
Dec 19, 2019 5:07 pm EST

This is fraud! U posting lies ...u hacking peoples accounts, you not even ashamed

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5:11 am EDT

Ackermans cashier

I went to exchange and item which I bought for my son and did not fit him. I got into the entrance the Lady Security was not there so I went in and chose the New Items. I finished choosing the I joined the queue for payment. I was called by a Lady on the till with Braids and I proceeded to her counter, and greeted her respectfully in Zulu. She replied back and I told he what I wanted to do. She the spoke to the Cashier who was next to her an African Guy and said in Sotho 'this thing of exchanges is really irritating I want someone who is paying not exchanges. I kept quiet pretended as if I did not hear her. She the with an attitude asked for a slip, I then opened the packet which was in front of her and I pulled out the slip. she then said to me loudly with and attitude " I said I want and slip not this thing" she then threw my slip across the counter and it fell on the floor. I then said to her but this is the receipt that was given to me when I bought the items, she then started going around the counter and she picked up the slip. she did not even apologies for her behaviour. the funny thing is her Manager Precious was behind her and she did not intervene . That Lady is not suppose to be working in tills and helping people. She is Rude, ill mannered and Does not have respect for Human kind. Please do something about her. Please ask Precious as to who is the Lady's Name on 26/06/2019. Dark African Lady with Braids.. Please call me on [protected] for more information

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1:27 am EDT

Ackermans service

Hi so friday 14:50 went to ackermans uitenhage stood in the long queu for almost an hour only to find out infront they don't take out laybes. My question is..why paste the msg written in front of the cashier whilst they can write something at the door so that you dont have stand in queu nd the funny thing is their able to make laybes bt no taking outs they didnt evn show remorse when i asked why?

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3:18 pm EDT
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Ackermans waiting on settlement letter

Good afternoon
My name is Glenda Anta I have an Ackermans account and requested a settlement letter 2days ago that I desperately need. It's sad to say I am still waiting on the letter I requested despite numerous phone calls and the operators have attitudes it is really stressful. All my plans is now standing still due to your company. Please assist in this regard.
My phone number is:[protected] and email address is:[protected]@gmail.com, however I'm not going to put my id number here.

Regards Glenda

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3:41 am EDT

Ackermans service

On 29 May 2019 at more or less 19h10 / 19h15, I called the store to enquire if they had a certain clothing item.

The lady that answered had told another lady "there is customer on the phone enquiring about a certain clothing item". And hence to say, that was that.

I waited close to half an hour on the phone and all the while I was holding on (in the hopes that someone would answer and assist), I could the cashiers and customers having conversations. No one bothered about the phone call at all (at my expense, might I add).

I then put the phone down, and though I would try again but guess what, the phone was engaged the entire time and could not get through.

Which then costed me to get in my car and have to go the store.

I am totally DISGUSTED with the telephone service I received.

Regards
Mrs N Omar [protected] (this is my direct work line)

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10:31 am EDT

Ackermans prices on till slips incorrect!

I am so disgusted in Ackermans as a retailer.. I went to Ackermans Canal walk last night and out of the 6 items that I bought 3 of the prices were incorrect and rang up incorrectly! I was so [protected]@$$3d off! My sister and I went to Ackermans and she also had 2 items prices that were incorrect..

We were in a hurry so never checked our till slip in the store which by the way SHOULDN'T BE NECESSARY! Only last night before going to bed I actually realized that the R500 odd that I paid was too much for the things I bought so I checked the till slip and saw that I was overcharged with THREE ITEMS out of the 6 that I bought.. You can be so lucky I only checked my slip after 23:00 if the store was still open I would've gone in to the store and it would not have been a pretty sore especially with the way I felt last night when I saw i was overcharged!

Who do you all think you are to do this to you customers? This is ridiculous and so UNCALLED FOR! This is horrible service and the cashier had NO CUSTOMER etiquette AT ALL! He shouldn't be there..

Who's going to pay my petrol money to go back to the store and for my parking and who's going to do something about this? I am not one to complain or go to social media but 1st I was irritated with the cashier and a manager or supervisor was standing behind him also ALSO this is NOT THE FIRST TIME i have been overcharged at Ackermans!

You are ridiculous and should be disgusted with yourselves!

You are pathetic! You are extorting people who don't take the time to check their till slips!

I want a full refund on all these items please and the costs thereof will be on you!

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7:49 am EDT

Ackermans fraudulent customer practices

I, Me HJ Odendaal (ID [protected]) went to Ackermans Fleurdal Bloemfontein on Friday afternoon (17/05/2019) to pay my account. At the till, next to person who received my payment was another guy asking for my details to send me promotions. He said he need my permission to consent for promotional item. He then asked me to sign a till slip (the same one which I usually signed when I bought something on account). It was strange to me, I therefore asked him specifically for what am I signing. He responded in front of a witness that it is to receive promotions electronically.

Today (20/05/19) I receive the following SMS: "Ms Odendaal thank you for taking out the Family Protector Plan (Policy no ACKPOL...) Your policy has been activated and your premium is 019.95). He never mentioned anything about any policy or the benefits thereof. I never agreed upon this policy. This practice is fraud. When I phone the number on the SMS the lady on the other side acknowledge that she received several complaints like this one (Tel: 0861375878) especially from Ackermans clients.

How is it possible that Ackermans allowed other people in their store which fraudulent mislead their clients? Especially if they and the Ackermans cashier staff sit next to each other without making their valued customers aware that it is for a policy that they sign and NOT FOR PROMOTIONAL advertisements?

Can you kindly investigate this matter and provide me with feedback within a week otherwise I will report this matter to the police.

I really loose all my trust in Foschini. I am very unhappy with the way I was treated. I cancelled the "new" and my existing policy with Ackermans.

Thank your in advance for your investigation and feedback in this regard.
Miss HJ Odendaal
Tel: [protected]
Email: riana.[protected]@gmail.com

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10:09 am EDT

Ackermans unprofessional service

My husband and i went to Ackermans at Boardwalk inkwazi mall in Richardsbay(19/05/2019) to buy 2 phones (Mobicel H1 and a Trend A4) we stood by the cell phones with no-one to assist us. I eventually decided to go ask one of the staff members if we can get help. We waited for over 15minutes for our cellphones to come and the store was not busy at all. When the cellphones came the ladies at the till were laughing and mocking our mobicel, Slindoh and Ntuthu. Slindoh asked my husband and i to pay at different tills for the phones and i asked why since we were using one card to pay and she responded with an attitude asking do we want to stand next to each other while paying which i felt was very rude and uncalled for. Please teach your cashiers/staff on how to assist customers. We don't visit your shops to ask for favours we pay money there's absolutely no need for your staff to be rude to us.

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Mashabela Mahlatji
, US
May 20, 2022 2:09 am EDT

The store must just be shut down or boycotted, their customer service is absolute bull.

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11:00 pm EDT
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Ackermans underwear

I went to the store last night to purchase underwear. I took panties looking at the size on the hanger. Only to find out when I got home it was 2 sizes smaller. Now what? I can't return it. A waste of my money. I take what I see. Unless you have a sign stating that one has to check the actual size on the item. However it is the duty of your staff to ensure that the items are marked or are on the correct hanger.
I am highly disappointed. I bought the items coz I needed it now I can't use them.

Ronita van Heerden
[protected]@gmail.com
[protected]

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10:36 am EDT

Ackermans service by lansdowne branch staff

I went to exchange a school pants bought at Ackerman's the day before where Kaylen assisted me. I asked Kaylen if I could if I could leave the store and go to Shoprite whilst she complete my refund because I'm strapped for time need to collect my nephews at Belleville University. Kaylen says yes no problem sure. I go and upon my return I find her attending to another client who is querying an new account she opened but had received no feedback till this point.
I said excuse me to Kaylen to ask if I could sign the receipt and get my cash as the pants was way to small for my son. Kaylen replied that I should wait until she's done on the telephone sorting out the client that came after me into the store. At this point Warren hear the commotion and screams from the door to Kaylen i must just wait till she is done on the phone. The client who's querying the account also start Verbally attacking me with Warren and Kaylen adding fuel to the fire. At this point I'm arguing with Ackerman's staff and being Physically assaulted by Ackerman's client. Please take this matter as a serious complaint as I have laid criminal charges at Landsdowne Police station. My name is Salama Nusterdien I'm diagnosed with Anxiety and Depression and due to this incident has been undergoing treatment by my Doctor Imthiaz Hoosen. Thank you

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10:31 am EDT

Ackermans cell phone

Good day

I hope you are well

A while ago I did a laybuy for a cellphone at Ackermans strand. This weekend my mommy went to go and fetch the phone as I was away this weekend. When i got home monday I realised it was the wrong phone. A Nokia was given instrad of the mobicell that was laybuyed wich was not my fault.

Since yesterday I have been receiving messages via whatsapp from the staff at strand branch and I told them I dont mind bringing the phone back but because I work fulltime they need to stop harasing me and coming to my house as it is very unproffesional of them. They need to follow the correct procedure as I am a customer and it was entirely their fault and not mine.

The last message I received from one of the staff members I was told that I can keep the phone because they did not want me contacting headoffice.

So my reason for contacting you now is because I would like to know how to go about this situation. I dont mind taking the phone back but like I said it was their mistake and not mine but now allegations of me being a thief has been made by the staff and when I do take back the phone I would appreciate it if those that took part i n harrasing me all get warnings as they deserve it.

Thank you for your time

Look foraward to hearing from you

Contact details
Alison Andries
[protected]

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10:45 am EDT
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Ackermans poor customer service

Good day Sir/Madam

My name is Sibusisiwe Dondi, I went to ackermans Ngebs Mall at around11:55, I purchased 2 pairs of shoes for my Mom, then I also bought a Beanie set for my daughter, while I was paying I asked the Cashier Ncebakazi to separate the items coz we are going to different places, she gave me an attitude, saying she doesn't have small plastic bags, and she did not even pack my things, she did not take out the tag that was on the leggings, I had to come back with the security and she argued with me, but the security apologized for the incident, I know my rights as a customer, that was not accepted at all, and am the customer for ackermans for a very long tym, am buying clothes for my kidz there. I will await for your response.

Regards
Sibusisiwe Dondi

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3:39 am EDT

Ackermans manager / staff attitude

My name is Salama Nusterdien, I went to your Landsdowne corner branch on the 18/4/19 at 11h00. I asked the lady Kaylen for assistance to return a school pants I bought at the Kenilworth Centre branch on the 17/4/19. The item was to small for my son. There was no other client in your store that I could see. I asked Kaylen if could leave for 5 minutes whiles she completes my transaction. She replied yes. Upon my return Kaylen was assisting another client with a opening of account query. I waited a few seconds, Kaylen makes eye contact and continue with her client.
I said excuse me but I was here first and am in a hurry to collect my nephew at University in Belleville. The Manager, Warren shouts from the entrance door because the client Kaylen is assisting also comments and then Warren, Kaylen and the client starts verbally threatening and physically the client wanted to attack me. Warren and Kaylen refuses to take my complaint or provide me with their Managers contact or email details. I would like this matter to be addressed as URGENT and the OMBUDSMEN COMPLAINS process to be followed.

Kind regards
Salama Nusterdien
[protected]

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Ackermans In-depth Review

Overview: Ackermans is a well-established retail company that specializes in affordable clothing and home products. With a history spanning several decades, Ackermans has become a trusted brand in the industry.

Product Range: Ackermans offers a wide range of products, including clothing for men, women, and children, as well as home essentials. The quality of their products is generally good, considering the affordable prices. They also offer a variety of styles and sizes to cater to different customer preferences.

Customer Service: The customer service representatives at Ackermans are known for their responsiveness and helpfulness. It is easy to contact them through various channels, including phone, email, and social media. Their return and exchange policies are fair and straightforward, making it convenient for customers to resolve any issues.

Online Shopping Experience: Ackermans' website is user-friendly, with a simple and intuitive interface. The navigation and search functionality make it easy to find desired products. The website provides detailed product information and high-quality images, allowing customers to make informed purchasing decisions. The checkout process is smooth, and there are multiple payment options available.

In-Store Experience: Ackermans stores are well-organized and have a clear layout, making it easy for customers to navigate and find what they need. The merchandise is presented neatly and is kept clean. Staff members are readily available to assist customers, ensuring a pleasant shopping experience. The checkout process is efficient, minimizing waiting times.

Promotions and Discounts: Ackermans offers frequent promotions that are attractive to customers. They also have a loyalty program that rewards customers for their continued support. The discount policies are transparent and clearly communicated, ensuring customers understand the benefits they can enjoy.

Shipping and Delivery: Ackermans provides speedy and reliable shipping services. The packaging quality is good, ensuring that products are protected during transit. Customers can easily track their orders and receive timely communication regarding the delivery process.

Community Involvement: Ackermans actively participates in local communities and charitable initiatives. They demonstrate a strong commitment to corporate social responsibility, making a positive impact on society.

Overall Satisfaction: Ackermans receives high ratings for its overall performance. When compared to competitors in the industry, Ackermans stands out for its affordability and wide product range. Personal recommendations include expanding their online presence and offering more sustainable options.

User Reviews: Customers have generally positive experiences with Ackermans. They appreciate the affordability and variety of products. Some users have mentioned that the sizing can be inconsistent at times. Overall, Ackermans is praised for its value for money and excellent customer service.

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