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I entered Ackermans Wynberg +- 7 February, I recall it was a Friday. I did not keep my purchase "till slip". At the time, I had diarrhea, so was not feeling well, but ok, had used the public toilet upstairs in Maynard Mall upstairs & then entered Ackermans to purchase panties. I bought a set of panties & a male of color on the floor asked if he could help me; I said I was looking for bath sponges; he said that they did not stock. I proceeded to pay at the pay point, where I saw a lot of sponges marked down on the 'shelf' right opposite the counter by the tills. I told him that he said you do not stock sponges, yet u had a lot. He said they are kitchen sponges.Then there was a discrepancy, a big delay & issue about the price of the sponges - some were marked down, others not, some were not priced at all.He took long & said the prices all scan the same, this after I asked him for the Manager. The other cashiers were taking very long to process purchases of customers before me; the behind me were impatient & in response he told me I had pushed in. Not so.The queue was very slow, a hold up caused by the other 2 cashiers, all this just before closing time of Maynard Mall/Ackermans & load shedding was starting shortly on that specific day.I asked him for the Manager;a young female then sorted out the prices of the sponges; he told me in front of the other customers & manageress/ cashier that I had pushed in, so as to cover up for the swearing, racism and rude behavior of women in the queue behind me, to the point that I said I would call the police & just leave. I asked for a security guard; he, the same male assistant of colour said there was NO security in the store; earlier, I had bought diarrhea tablets at Clicks on that same floor opposite Ackermans, I just wanted to pay for my goods & leave; my purchase was +- R300+ for the set of panties & sponges.I did not push into the queue, but the male floor assistant/cashier humiliated me in front of other customers & staff;there was a deliberate go slow in the queue at then closing time; no apology that sponges were not marked/priced correctly; I left feeling upset, as the other customers were allowed to insult & victimise me. I am a senior white female & these nasty racist women (blacks & of color) were all ganging up against me, victimising me & shouting, making nasty remarks loudly.. (it often happens in shops in Wynberg, other stores too); I am totally innocent, not a difficult person, a longstanding citizen of Wynberg, bought my flat, have lived here since 1978 & I was victimised as a white female by your male staff member & customers who were ganging up against me in support of him & race hate. How dare you allow this? No apology . I was ill also at the time also & have since recovered; I fear another incident when I go in there again; I am a 65 year old white female pensioner, do no drive, far to travel to KC or Clarement; I do not often shop there, but have always liked Ackermans stock in general.My late mum also bought at Ackermans.
She died 1986. I love Ackermans. I am heart broken.
