Ace Hardware review: Refund issue

Ace hard. in Susupe in Saipan

I already open claim to attoney general.

i will report to BBB, consumer Affair and all.

I bought hose 08/24 then asked for refund 08/25with same condition because the item is not washer hose but they denied because the product is soaker hose, not refundable. there is no damage at all, can not deny for no reason.

I called Lois [protected] Ace hardware cor MP to complain. Lois called Supervisor Angie and Angie lie to Lois that i bought 2 days ago and there is water in the hose.

This business hurting inocant people by wrong doing, lie, unreasonable policy.

why nonody explained to me before i purchase this is not refundable item.

why 2 employes eager to find items and recommendeded to me when i ask longer hose for washing machine?

why this Supervisor Angie lie to Company infront of customer. I recorded the lies.

it is only $29 lost. she took my reciept and products for no reason. i dont want to go back there again to ask my reciept and items.

in the US, customer have thier right to refund if the item is not damaged, not depend on its Angie's good day or not.

company has to educate employ not to recomend soaker hose for washer machine.

amd if the item is not refundable has to cusmer know thats not refundable.

not up to ANGIE's mood